File not displaying properly when launched

Hello, I'm using Cp6, Windows 7, Flash 11.9 and have a question.  I've created a cptx file for an overall tutorial.  I've inserted a video (Mp4) that I careated with Cp6 and published as an Mp4 file.  I inserted it via Video>Insert Video and chose Event Videof
When I publsh the overall tutorial cptx file which is SCORM 1.2 enabled I get the expeced set of files in the zip folder.  I tested playing this tutorial in SCORM Cloud, IE, Chrome, and FireFox with success.  The overall tutorial plays as expected and the video plays as expected.
When I handed off the zipped published files to somone to load in their LMS, everything works fine except when the Mp4 file is played, it launches fine, displays the first screen fine, and then continues to play however all of the screens after the first screen appear almost transparent.  And I believe the file the LMS people are loading is the Index_SCORM HTML file.  They said that's the one they upload to their LMS.
I have looked throughout Cp6 for a "setting" that would cause this "dimming" effect starting on screen 2 and do not see anything.
Here's a sample of the code the LMS people sent.  They think it cold be because of this opacity setting or value.
How is this opacity setting triggered in Captivate 6?  If it is this, any suggestions on how to resolve it?  Do you think this is what's causing the MP4 video to start dimming out on slide 2?  Again, this doesn't happen on any of the other files in the published folder such as the SWF file and it does not happen when I test the entire published zip folder on SCORM Cloud.
Thanks a ton!

If you SCORM package as published from Captivate works perfectly well in SCORM Cloud then the issue is most likely with your client's LMS or the way the people administering it have loaded the course.
In any SCORM complian LMS I have worked with, the file that the LMS wants to look at first is NOT the index_SCORM HTML file. It's the imsmanifest.xml file.  That's the file that tells the LMS what assets to load and how the links in the LMS's SCORM Player TOC should be set up.  The user should be launching the SCORM package via the link in the LMS TOC.  My suspicion is that your LMS is not launching the content correctly and some of the required JS files are not being loaded.

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