Filling Activity fields from the Interactive Script WinClient

Question

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and that’s why we are calling an Activity. The thing is that we don’t want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Answer 1

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure: 
T-Code:  EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note:  Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra