Changing the Date in an Activity of the Interaction Center WinClient

Hi Experts
I am working with an activity in the Interaction Center WinClient and i need to change the Date To of the Activity depending on the Reason i choose in the document.
I found out that in CRMD_SERV_SLA - Maintain Availability and Response Times you can set the an specific time depending on the reason of the activity you are working on, but i don't know how to change the Date To of the Activity when i select a specific reason, which already have the respective duration value defined in the transaction mentioned above.
I would appreciate the help on this issue and it sure will be rewarded with points.
Thanks

Hi Alberto,
You have to user a header level badi, i.e CRM_ORDERADM_H_BADI
Here in you can access your activity and can use CRM_ORDER_MAINTAIN to change the date.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

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Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
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You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
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tej yadav wrote:
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Hi!
>
> post the goods issue in the prior period.
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>
> regards
> flo
you cannot issue anything in the prior period if everything is already issued in the current period.
One should obtain the quantityof previous period in material master accounting view.
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How you approach this is based on the fact if the current period stock is bigger or smaller than the previous period stock.
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seesen_rs wrote:
Your approach is right. when we had this issue we solved through created dummy material and issue it to dummy material, change the profit center and receive it back..
>
> Both options dont affect the accounting.
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Changing the Date in an Activity of the Interaction Center WinClient

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