Finding categories related to complaints.
Hi All,
When we create a complaint from CRMD_ORDER, we put Catalog, code group and code under transaction data. System automatically determine the categories in Web Client UI regarding to this.
Here component used is GSMCDDLB,
Could u plz let me know, from which table system is linking these codes to the categories.
If more information is req. Plz let me know!!
Thanks in Advance!
Hi Pradeep
"In the IC WebClient the categories can be selected to categorize a transaction. However the categories are only visible in the Transaction in the IC WebClient UI. They are not directly sotred in the Transaction. When the Transaction is saved the Catalog/Code Group/ Code of the lowest selected category is stored on the database. The categories are linked via the hierarchy of the category modeler to the codes and thus to the ticket".
You will find the final code level in CRMD_SRV_SUBJECT table.
Now you will need to find the upper levels from the following tables:
CRMD_LINK
CRMD_SRV_OSSET
CRMD_SRV_SUBJECT
CRMC_ERMS_CAT_HI (Hierarchy)
CRMC_ERMS_CAT_CT (Category Descriptions)
CRMC_ERMS_CAT_OK (Subject code mapping to Schema)
Also check tables QPCT and QPGT for category textx.
Check links:
Tables for Multilevel Categorization selected in the Transactions
Re: Enhance CRM Extractor for BW
Hope this helps
Rupesh Patil
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