Findmyorder

I have to asy that the order system is really poor.
I have ordered direct with Lenovo and every time I check on the order it never updates. The phrase 'order in process' is all you get. Chocolate fireguard comes to mind.
I have been waiting week to get an invoice with a digital signature. Not possible that I have found despite many attempts. my accountant will not be impressed.
Lenovo need to do better!

Hi,
I have exactly the same problem. My employer also wants to see the invoice first.
Given that your question is a while back, how long did you wait for it?

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My Horrible ShopBlackBerry Passport Buying Experience

Created an account as I've read that this is the only channel of communication getting any response from BlackBerry directly for this situation.
I am very disappointed with my ShopBlackBerry purchasing and customer service experience of the Passport. I placed my order on the morning of October 4th for the VIP edition of the device on the ShopBlackBerry Canadian website to be shipped to Toronto.
On October 6th, I reviewed my credit card statement and saw a post-dated charge on for my order on October 4th . After reviewing my original order submissions and confirmation emails, I found out that Digital River was the third party responsible for managing the the ShopBlackBerry Online storefront. Using their online order tracking system, there was no update on the status of my order and it was categorized as 'other'.‎
‎I reviewed Digital River's ‎'customer service information' web page and found the following:‎
‎"For purchases of physical products, your credit card won't be billed until your product is shipped. This includes any pre-ordered or backordered products."‎
‎http://www.findmyorder.com/store/findmyor/en_US/DisplayCustomerServiceHelpAnswersPage/faqLink.d2
I was delighted to see this as I thought my order was being shipped and there was a lag in my order status! I went out to a Telus store to try out the device in anticipation of my order coming in. I even watched the whole Passport keynote announcement! On October 8th, I once again checked my order status and it was still categorized as 'other'. No tracking information or status update. I decided to call the Digital River customer service line to see if any update could be provided. I was told that I need to give them 48 hours to escalate the service ticket and get a order status update. That deadline has gone and passed and I still don't know why there is a charge on my card.
On October 7th, I received an order cancellation email with an order number I didn't recognize for a purchase I never made nor got an order submission/confirmation from. On the same call mentioned before to Digital River, I inquired about this and was told‎ that I should not worry about this and that they did not know why this happened.
I decided to search online for those in a similar situation to see if there was anyone else was also experiencing difficulties with ShopBlackBerry.‎ What I found was that many purchasers are now in the same situation whereas others have received different information of where their order may be. There are even those who got a back-order information and got assurance that their phone would ship by October 29th. I have not received any such communication. And even if this was the case and the order is going to be shipped later on, my credit card should not show a real (not pending) charge.
John Chen at the Passport launch announcement said that it was a priority to win back their home market of Canada. Using a third party American company to manage a storefront with a customer service call centre that is further outsourced overseas that cannot even provide a proper status update nor follow it's own credit card charge policies and procedures nor keep track of order cancellations is not the way to do it. The ShopBlackberry online storefront which is directly linked on the BlackBerry.com website should be a reliable source for BlackBerry product purchases. Instead it has tarnished the brand, puts into question the security of my credit card information, and has destroyed consumer confidence. ‎
I am and still a supporter of BlackBerry and hope it has a bright future. Right now, I am typing this message on a Q10 on the road. This photo was taken last year of the Blackberry products that my family uses:
‎http://m.imgur.com/SjhD6D2
At this point, I am the only one using any Blackberry product. Everyone else has moved on.‎
I can't good conscience recommend to anyone I know to purchase any BlackBerry product and this experience has really put into question my future smartphone and enterprise solution orders. I really hope that this situation can be resolve‎d and a consistent and clear communication to all Passport purchasers on ShopBlackBerry is made. It is ridiculous that anyone has to rely on hearsay and post on support forum to possibly get a response.
‎All I want to either cancel my order (which customer service has said is not possible) so I can move onto another phone purchase with another company or if my order is backordered and not shipping at this point, for the charge on my credit card to to reversed until it is. I understand that mistakes happen but this is not an isolated case of just my purchase.
Current status: Credit card charged for BlackBerry Passport, no ‎shipping status update, no back-order email, no possible ship date email.
Order #: ‎9333723635‎
Cancelled Order # which I didn't order #: 9333704335
Solved!
Go to Solution.

I am in the same boat: I placed my order for the VIP edition, and I was excited when the charge appeared on my credit card the next day so hopefully I'd have the device in a matter of days. I had read that the VIP device has a slightly different design and comes with the case and three chargers for travellers... the idea of the device being exclusive was appealing.
Now the skuttlebut is:
1) despite my credit-card already showing the charge, apparently the device hasn't shipped;
2) I have received no further communication regarding the status of my order, but clearly there is some kind of delay;
3) expressly ordering the VIP edition and I now hear that it is not the VIP edition, but just the regular edition, which is itself a letdown, because the order I placed was for a VIP edition.
Outright cancellation of my order with an apology would have been disappointing but mistakes do happen... but to have my charge applied to my card and have a two week shipping delay AND to hear that it isn't the VIP edition at all, it all feels like a bait-and-switch situation.
I love BlackBerry and again, cancelling my order outright due to the VIP edition not even being available is disappointing but understandable, but billing the card THEN saying "oh, by the way, it's not the VIP edition" is a bit much.
EDIT and now to hear that orders can not be cancelled, the only recourse is to wait a month for delivery and refuse the item and wait even longer for the credit-card charge to be reversed? Wow, you would not know that digital river has been running online stores for almost 20 years based on this: it IS amateur hour, apparently.

Problems using Dragon Dictate for Mac.

I used Dragon Naturally Speaking for years on my PC. Switched to an IMac. Dragon for Mac leaves a lot to be desired - training, recognizing, editing. Any suggestions about how to improve performance or other voice recognition software for Mac users? I dictate a lot of reports using MS Word.

First of all I have no expertise in installing programs if they are problematic, I can only pass on my experience which relates to trying to purchase and install an Upgrade from MacSpeech Dictate 1.5 to Dragon Dictate 2.5 and the past experience I have had with MacSpeech, the company before Nuance.
The 800-number doesn't get you to Technical Support and I think I was hung up on as well. The wait for technical support was about 10 minutes. If you are paying for the phone call by the minute that could be costly.
Technical Support
781-565-4960
The tech was patient and his directions were easy to follow. He logged into my screen using Join Me and if you find that too invasive, it may also be a reason not to continue with Dictate.
Do I understand that you purchased a physical copy of the program on disk? Was it as an Upgrade that Nuance shipped to you? And it wouldn't let you register the product? The other criticism I had of MacSpeech and it seems to have carried on to Nuance was that the matter of accounts and registration accounts can be a forest.
The website to register the program is www.macspeech.com/licenses/. (There is another site for registering other Nuance products but it doesn't recognize your account for products that have been registered on the MaSspeech site.).To register the product you will need to set up an account (not an uncommon process) but that account will not be the way you access the download if you purchase the product by digital copy.If you purchase the program as a physical copy, I would suggest you register the product before you start installing but it really shouldn't be necessary because the program will prompt you to register if the install goes well.
I can't recall which identification they asked for when I called technical services - the product code, the order number, or my registration account but I was prepared with all of them.
Once you do register a program, the code can be accessed in the future if you keep track of the account and website on which you registered it. I see there is also an option which downloads the code to your computer but heaven-knows-where it is stored. On some other programs the code is stored in the application icon menu. My account on the Macspeech registration website stores the codes for 3 programs I have had since Nuance took over from MacSpeech.
If you have purchased a physical copy and the registration site I listed above won't let you register it, I would call the 800-number which is
Customer Service
800-654-1187
What I was trying to do was purchase the Upgrade of Dragon Dictate 2.5 as the result of an email offer because I was a previous customer of MacSpeech Dictate 1.5. The website only seemed to offer to send me a physical copy with shipping of either $24 or $30 to Canada. When I decided I wouldn't buy the Upgrade because of the shipping cost, I found that I couldn't remove the item from the shopping cart and eventually couldn't even access the shopping cart. When I called the 800-number to complain they told me there was a problem on the website which wasn't offering the download which was my preference. They offered to sell me the digital download over the phone which I could then retrieve from the website www.findmyorder.com with the login which asks for the order number and a password (which I think was assigned when I placed the order, but as I said, registration, download access, etc can be a forest and I was very confused by this time.)
At the www.findmyorder.com website, there were two files to download, the program for 2.5 and the data disk. When I tried to install the program and the data, the process started going around in circles asking for things over and over again.I wondered what I was doing wrong (a common reaction) so I tried to install the program on another computer. The install on the second computer was easy and although I hadn't yet registered the product the program prompted me to register it. It also updated to 2.5.1 (although I only am aware of that in retrospect.) So I went back to the first computer and tried to install again. The same problem happened. At one point I exceeded the number of downloads which is 5 because I was trying to get rid of downloads that didn't seem to be working. I called the 800-number and without too much difficulty, the person reset the downloads. But the same thing happened, with the program asking for the data disk. That is when I called Tech Support.
After the tech showed me where to retrieve 2.5.1 from their website (because he said 2.5 was buggy) and I reinstalled the data disk from the www.findmyorder.com website, the install worked well. BTW I found it hard to understand on the www.findmyorder.com download website which file was which. I got very confused and ended up not getting the data disk. The program disk image which is listed second is called Dragon_Dictate_Englishes.2.5.dmg. The data file listed first is Dragon_English_Data2.5dmg. You need both files normally but if you are getting the 2.5.1 file, I don't believe you have to have installed 2.5 first.
In retrospect I may have not understood how to install the two files - the program file and the data file but I can't remember exactly what was happening. By that time I was pretty lost.
Back to MacSpeech Dictate 1 or 1.5, I assumed that I would have to have this installed on my computer in order to install the Upgrade of Dragon Dictate 2.5. Remember, I was trying to install 2.5 on a new computer. Although I had done this before I tried to purchase the Upgrade 2.5 (because the computer was new and MacSpeech 1.5 hadn't been installed on it yet), I am not sure it was necessary.
There didn't seem to be any "secret codes" that hadn't to be removed first. You may be talking about old or corrupted plist files which sometimes interfere with applications. The tech just told me to drag any 2.5 applications to the trash after we got off the phone, of which by now I had about 5 on the computer. I have had old versions on a previous computer and they never seemed to interfere with one another. I think I still have iListen 1.0 on a very old computer as well as every fresh version and upgrade.
I hope this reply wasn't too long and didn't add to the confusion. As I said in the first message, the criticisms are well founded. Installing MacSpeech iListen and accessing services has been a minefield from the beginning and it isn't improving. For someone interested in easy-to-use voice recognition I would suggest the Dragon Dictate app for an iPad or iPod Touch. Works wonderfully but it has very limited features.
My husband, who has physical disabilities but until recently could type better than MacSpeech Dictate was working for him and didn't have a computer that would work with MacSpeech Dictate, has been using Dragon Dictate 2.5.1 on his new computer without a microphone for a couple of days. He believes there is hope, although with past versions he was frustrated after an hour and quit. One new thing in Dragon Dictate 2.5 is that editing on the keyboard before you finish the document does not mess up further voice input. He continues to struggle with voice control (a good exercise for the voice) and his tendency to talk as if there he has a secretary taking shorthand. You really do have to talk to the computer in a conversational way, speaking in full sentences or full phrases if possible, not in separate words.
From iListen 1.0 I kept saying that voice recognition would work well for everyone. It has been a long road but I can see on the horizon that it will be available for everyone. The iPad/iPod app is close.
Frangelica

Need CR Developer 12.0 Product Code

Hi,
I have reinstalled Windows XP and do not have the 26 digit Product Code for the CR2008LPs.exe (Crystal Reports: Developer 12.0) that I am attempting to install.
I have registered Crystal Reports: Developer 12.0 and received this email on 18 August 2008:
Thank you for registering CR Developer 12.0. Your Registration number is xxxxxxxxxx
I can see the registration here:
[Registrations|https://secure.businessobjects.com/Profile/profile.asp?language=EN&prepro=Registrations]
The file was originally downloaded, but I cannot find the order online with any email combination and last 5 digits of credit card
[Order|https://www.findmyorder.com/servlet/SecureControllerServlet?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US]
Please advise how I can get this code?

Hi Andrew,
Go to Service Market Place (SMP) by the link below
http://www.service.sap.com
Click on the link SAP Support Portal as shown below.
(S-User Id and password required.)
Then click on the tab Keys & Requests tab.
Then click on the link for the license key under Service corner.
For any further issues contact the Customer Interaction Centre (CIC) for you region.
To find the CIC numbers please follow below steps
Go to Service Market Place (SMP) by the link below
http://www.service.sap.com
Go to Help & Support tab
Under this click on Look Up Support Centre Addresses
And under this click on the Business Objects Customer Service Centre.
There you can find a list of phone numbers and email addresses.
Please let us know if it helps or not.
Regards,
Aditya Joshi

Lenovo Onlineshop - Keine Kommunikation - Kein Service - Bestellung nach 6 Wochen storniert

Hallo an das Forum,
ich schildere hier heute in meinem ersten Beitrag gleich mein Erlebnis mit dem Lenovo-Onlineshop und warne davor, dort zu bestellen.
Die Chronologie:
06.06.2015 Bestellung eines Thinkpad Helix, vsl. Versand laut Onlineshop in ca. 7 Kalendertagen
06.06.2015 Bestelleingangsbestätigung
08.06.2015 Auftragsbestätigung, hier wird nun schon diffus von 1 - 2 Wochen bis zum Versand gesprochen, Bestellstatus auf findmyorder.com: In Bearbeitung
13.06.2015 (7. Kalendertag ab Bestelleingang) - keine Reaktion, keine Info, nichts
14.06.2015 - 18.06.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
18.06.2015 Anruf durch mich beim Kundendienst-Team von Digitalriver ergibt: Verzögerung der Auslieferung auf den 03.07.2015
03.07.2015 - 08.07.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
08.07.2015 - Aufforderung per Mail an das Kundendienstteam von Digitalriver, ein verbindlichen Auslieferungstermin zu nennen
08.07.2015 - 13.07.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
13.07.2015 Anruf durch mich beim Kundendienst-Team von Digitalriver ergibt: Auslieferung erfolgt am 14.07.2015
13.07.2015 - heute - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: Your order was not found. Contact Customer Service for assistance.
Ich habe bis jetzt kein vergleichbar schlechtes Bestellerlebnis bei einem kommerziellen Onlineshop gehabt und fühle mich angesichts der nicht zutreffenden Aussagen und der Nicht-Reaktion auf Mails ein Stück weit hilflos. An wen kann ich mich - gerne auch bei Lenovo direkt - wenden - ihr Dienstleister Digitalriver ist offensichtlich nicht in der Lage, Bestellprozesse kundengerecht abzuwickeln ? Grüße, papoi01.

Hallo,
und noch ein Nachtrag.
Das Positive zuerst (bzw. das eigentlich selbstverständliche):
Das Geld wurde 2 Tage nach der Stornierung durch Lenovo zurückerstattet.
Und nun weiter auf dilettantischem Niveau:
Aufgrund der Stornierung wurden mir 5 % Rabatt auf die nächste Bestellung versprochen, hierzu sollte ich Kontakt per Mail oder Telefon aufnehmen. Also habe ich mir am Samstag nochmal ein Helix zusammenkonfiguriert (nun mit aktivem statt passivem Stift) und mir den Warenkorb per Mail zugesandt. Diese Konfiguration habe ich dann mit der Anfrage nach den 5 % an die entsprechende Mailadresse [email protected] gesandt.
Und erhalte gestern die Info "Leider war Ihr Produkt mit den gewünschten konfigurationen nicht mehr verfügbar" - für ein Gerät, das ich mir auch heute noch im Shop zusammenbauen kann.
Ich vermute mal, das meine Mail nicht vollständig gelesen wurde. Ich kenne solche schlechten Antworten - allgemein gesprochen und nicht auf Lenovo bezogen - durchaus von Serviceanfragen nach dem Kauf.
Das Lenovo dem potentiellen Käufer nun schon vor dem Kauf vor Augen führt, was ihn erwartet, ist ja fast schon bewundernswert ehrlich.
Grüße, papoi01

Lenovo Onlineshop - Keine Kommunikation - Kein Service

Hallo an das Forum,
ich schildere hier heute in meinem ersten Beitrag gleich mein Erlebnis mit dem Lenovo-Onlineshop und warne davor, dort zu bestellen.
Die Chronologie:
06.06.2015 Bestellung eines Thinkpad Helix, vsl. Versand laut Onlineshop in ca. 7 Kalendertagen
06.06.2015 Bestelleingangsbestätigung
08.06.2015 Auftragsbestätigung, hier wird nun schon diffus von 1 - 2 Wochen bis zum Versand gesprochen, Bestellstatus auf findmyorder.com: In Bearbeitung
13.06.2015 (7. Kalendertag ab Bestelleingang) - keine Reaktion, keine Info, nichts
14.06.2015 - 18.06.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
18.06.2015 Anruf durch mich beim Kundendienst-Team von Digitalriver ergibt: Verzögerung der Auslieferung auf den 03.07.2015
03.07.2015 - 08.07.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
08.07.2015 - Aufforderung per Mail an das Kundendienstteam von Digitalriver, ein verbindlichen Auslieferungstermin zu nennen
08.07.2015 - 13.07.2015 - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: In Bearbeitung
13.07.2015 Anruf durch mich beim Kundendienst-Team von Digitalriver ergibt: Auslieferung erfolgt am 14.07.2015
13.07.2015 - heute - keine Reaktion, keine Info, nichts, Bestellstatus auf findmyorder.com: Your order was not found. Contact Customer Service for assistance.
Ich habe bis jetzt kein vergleichbar schlechtes Bestellerlebnis bei einem kommerziellen Onlineshop gehabt und fühle mich angesichts der nicht zutreffenden Aussagen und der Nicht-Reaktion auf Mails ein Stück weit hilflos. An wen kann ich mich - gerne auch bei Lenovo direkt - wenden - ihr Dienstleister Digitalriver ist offensichtlich nicht in der Lage, Bestellprozesse kundengerecht abzuwickeln ? Grüße, papoi01.

Hallo,
und noch ein Nachtrag.
Das Positive zuerst (bzw. das eigentlich selbstverständliche):
Das Geld wurde 2 Tage nach der Stornierung durch Lenovo zurückerstattet.
Und nun weiter auf dilettantischem Niveau:
Aufgrund der Stornierung wurden mir 5 % Rabatt auf die nächste Bestellung versprochen, hierzu sollte ich Kontakt per Mail oder Telefon aufnehmen. Also habe ich mir am Samstag nochmal ein Helix zusammenkonfiguriert (nun mit aktivem statt passivem Stift) und mir den Warenkorb per Mail zugesandt. Diese Konfiguration habe ich dann mit der Anfrage nach den 5 % an die entsprechende Mailadresse [email protected] gesandt.
Und erhalte gestern die Info "Leider war Ihr Produkt mit den gewünschten konfigurationen nicht mehr verfügbar" - für ein Gerät, das ich mir auch heute noch im Shop zusammenbauen kann.
Ich vermute mal, das meine Mail nicht vollständig gelesen wurde. Ich kenne solche schlechten Antworten - allgemein gesprochen und nicht auf Lenovo bezogen - durchaus von Serviceanfragen nach dem Kauf.
Das Lenovo dem potentiellen Käufer nun schon vor dem Kauf vor Augen führt, was ihn erwartet, ist ja fast schon bewundernswert ehrlich.
Grüße, papoi01

Blackberry Passport Ordered Oct 3 (VIP) - Submitted, Confirmed, Charged - No shipping info

Hey not sure if i am the only one but i don't think I am. Anyways be nice if someone could clarify or provide me with some information.
Ordered Oct 3rd, Blackberry Passport from the VIP page
Oct 4th, Order Confirmation
Oct 6, Payment on CC is charged and went to DR
Now the thing is..its Oct 17th and I haven't heard a single thing about my order. On findmyorder, it shows "Order Complete"
Attempts to Contact DR failed..then I have read on crackberry and here that people who ordered Oct 4, 5, 6 and so on have already received their passports.
Anyone have this issue too or any information to provide?
Doesn't make sense..considering those people who ordered after me live in the same area as myself so the regional area is not the problem..
Solved!
Go to Solution.

Hi Drewu, I’ve passed your comments along to our ShopBlackBerry team who will be reaching out to you. Thanks!
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Ordered a T440p yesterday - still no invoice?

Hi all,
yesterday, I ordered a T440p through the lenovo.de website. Since a company will pay for the laptp, I need an official invoice from Lenovo for the company so they can start the payment-process.
My order is listed on www.findmyorder.com after I login, but there's no official invoice-download. The website says (my translation): "You can download your invoice as a pdf-document - with an official electronic signature - in a few hours."
I ordered more than 24 hours ago - and there's still no invoice-download How long will it take to generate the invoice?
Thanks in advance!
Arcx

Hi,
I have exactly the same problem. My employer also wants to see the invoice first.
Given that your question is a while back, how long did you wait for it?

Findmyorder

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