Finesse

I have below servers and client already setup:
- Call Manager 10
- Cisco Unified Call Center Express
- Cisco Finesse Client for Agent
- Cisco Finesse Client for Supervisor
I don’t know how to setup silent monitoring to Agent by Supervisor, through BIB (Build in Bridge) in Call Manager.
Could anyone give me some guildline, it is good to give me step by step configuration. Thank you very much.

Where is the HTTP request being made the IVR, possibly ICM or in Finesse?
david

Similar Messages

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    HI,
    Pls see the below question and Answer from UCCX Chalk-Talk UCCX 10.
    4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
    Ans.For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
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    See!?!  Told ya so!
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  • Finesse and broadcast hunt groups

    Hi,
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    I just checked this behaviour in My lab and it just works fine, you might be hitting some bug.
    also what instead of broadcast, you use some other hunting mechanism. like longest idle or circular?
    regards
    Chintan

  • Problem with MySQL - WLS61:General error: select command denied to user: 'foo@lion.e-pmsi.fr' for table 'finess'

    Hi
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    Alireza

    Found the answer... email that went to junk mail. Hope this helps others!
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     provide a high quality of service on all of our database systems. Part of that 
     commitment includes the enforcement of database size quotas in order to ensure 
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    You can check out the 3rd Party solution "MARS Silent Monitoring & Whisper App for CUCM" in Cisco Market Place 
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  • Sa Color Finesse in After Effects Cs6 is locked how to unlock?

    I have a cloud subscription and After Effects Cs 6 will not unlock SA Color Finesse 3. How do I unlock?

    The Adobe AE installer always installs Color Finesse for you with no extra work on your part. It is then automatically serialized the first time you apply Color Finesse to a layer.
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