Finesse 10.5 Internal Chat
Hello guys,
We have implemented UCCX 10.5 with Finesse for a customer and have tried to enable internal chat for the agents with no success. According to the Data Sheet, Finesse offers the ability to chat with individual members or the entire team (as there is on CAD).
Any one know if this feature is really supported? Also, is there any guide that can help me to configure this? All I found is how to configure WebChat, feature that we don't want to use since we don't have Social Miner and don't need to chat with external customer.
Best Regards,
Flávio Marçal
There is no such feature yet in Finesse. You would need to use a separate chat client like Jabber, purchase a custom add on gadget, or develop your own.
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Check out Fix #1.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
Very nice, and thank you again. Interesting article, and it appears that the issues persist even after the February 2015 CU.
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Hi
After a customer ends a Chat session, Finesse interface does not automatically ends the Agent session, avoiding a new Chat to be presented automatically. Agent have to manually close an already ended session.
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Thanks,
Anand
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