FiOS and World of Warcraft...Port Forwarding Issue

So for some reason ever since I got FiOS I havent been' able to connect to WoW. Last night I tried to tackle the problem. I following the directions on portforward.com to forward the port in my router. I set it up but when I try to check for the open port via a port check website is says the port ISNT open.
I am using an iMac G5 with a Westel router. anyone else experience this problem? If so how did you fix it. I called Verizon support and was informed that 'port forwarding is unsupported and we won't help you'
About ready to cancel FiOS and go back to cable.

#1 Are you trying to connect to other users OR are you trying to allow other users from the net to connect to you?
#2 Which port checker site did you use?
#3 I know that it did not say open OR Success. What did it say?
#4 What is security level of the router set to? In the guides for that router, they show typical (medium).
^^^
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