FIOS TV/Telephone Installation Problems

My mother was supposed to get FIOS TV installed several weeks ago. Her first installation attempt failed after it was discovered a conduit still need to be run to the apartment. She waited most of the day for the technician to come on the first attempt. Her second attempt was scheduled on Nov 7. She waited from 8 AM to 5 pm for the technician. No one came. I called up Verizon for her and they told me there was a mistake they shouldn't have scheduled the second installation since the conduit installation wasn't scehduled until Nov 11. They could only complete the installation in her apartment after the conduit is installed. So they will rescheduled her for Nov 17 sometime between 8 AM-6 PM. So this will be nearly 3 entire day of waiting for the FIOS tech to come. To top it off, when I asked why they didn't notify her about the problem before making her wait all day on Nov 7. The customer rep didn't know. Later, I found out why, they partially did the install on Nov 7..they disconnected her telephone line before they figured out they were still missing the conduit, So no FIOS TV and no telephone service until Nov 17....and another day of waiting for the FIOS tech.

Hi agilenberg,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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