Firefox 11 would not start, uninstalled and tried version 12, that will not install either - ideas please?

I can't change my profile, as suggested in FAQs because I've completely uninstalled Firefox 11, using an uninstalling software which remove all the settings etc. I have tried installing 12 and the installer will not run at all, neither will the ones for 11 or 10, and I am far from happy having to use IE 9 or Chrome. Help would be appreciated please.

As a general question, have you restarted Windows since you did the uninstall? That sometimes is necessary to complete the clean-up of files the uninstaller could not shut down.
When you run the installer for Firefox 12, do you get an error, or does it just never get to the UI (dialog to make choices for the installation), or does it show the UI but never finishes the installation?

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