Firefox sync fails

"Sync encountered an error while syncing: firefox sync server maintenance is underway, syncing will resume automatically. sync will automatically retry this action"
if i click on server status then it says
" There are no known problems at this time.
If you're having problems with Mozilla Services infrastructure, please contact us via Twitter, or follow these troubleshooting instructions. "
this is the error what i get when i try to sync at office. it all started after reinstalling firefox 3 days ago.
i have tried loging out of the home PC and relogin.
i have tried disconnect, login several times on both office and home PC.
office PC is the place where i have a problem.
[IT IS ALSO VERY PAINFUL TO HAVE A SEPARATE ACCOUNT FOR ADDONS MOZILLA, MOZILLA SUPPORT, MOZILLA FIREFOX SYNC, CANT YOU HAVE ONE ACCOUNT FOR ALL? its too much...]

It is possible to save passwords in your sync account, and I agree that it is confusing to have old pages that were used by the old sync services to not have notifications when there were errors. We are working on improving this, an we apologize for the inconvenience.

Similar Messages

Firefox sync fails while syncing passwords

Hi all,
I have this problem on all but one of my computers.
Firefox sync constantly nags about "Error while syncing" and gives further details "sync encountered an error while syncing: unknown error."
When I check about:sync-log I see:
"2011-01-14 10:59:33 Service.Main DEBUG passwords failed: NS_ERROR_XPC_JS_THREW_STRING JS Stack trace: Channel_onStopRequest([object XPCWrappedNative_NoHelper],null,2153185310)@resource.js:438 < Res__request(...)@resource.js:357 < Res_get()@resource.js:376 < SyncEngine__processIncoming()@engines.js:511 < ()@engines.js:203 < SyncEngine__sync()@engines.js:768 < ()@engines.js:203 < WrappedNotify()@util.js:147 < Engine_sync()@engines.js:213 < WeaveSvc__syncEngine([object Object])@service.js:1738 < ()@service.js:1624 < WrappedNotify()@util.js:147 < WrappedLock()@util.js:119 < WrappedCatch()@util.js:97 < sync()@service.js:1529 < (22)@sync.js:380"
All other engines seem to work (passwords, tabs...) but passwords.
I have tried resetting sync to no avail
I have tried "stop using this account" and set up sync again using same account to no avail.
I have this same issue on 64bit Win7 with Firefox 4b8 and sync version 1.6.1 and 32bit WinXP with Firefox 3.6.13 and sync version 1.6.1
The computer that has sync running with no errors is 32bit WinXP with Firefox 4b8 with sync version 1.6.1
Some of the passwords seem to sync, as when after I have tried resetting sync I have 76 saved passwords and on other computer there are over 300 saved passwords.
It would be nice to be able to use sync yet again and be able to believe it is doing its work reliably!

Seems to be a common bug. Post and vote for the bug fix on bugzilla.
https://bugzilla.mozilla.org/show_bug.cgi?id=614984

Firefox sync fails at loading the crypto component on win7

Firefox Sync cannot load the crypto component.
The log file contains the following message:
2010-10-13 04:01:30 Service.Main DEBUG Crypto check failed: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Users/Adrian/AppData/Roaming/Mozilla/Firefox/Profiles/Adrian/extensions/%7B340c2bbc-ce74-4362-90b5-7c26312808ef%7D/modules/util.js :: anonymous :: line 365" data: no]

hello vo_z, the log shows that the issue is occurring particularly during syncing your history - can you try to exempt it from being synced in the sync-preferences and see if the error bar is still showing up...

Firefox sync encountered an error while syncing

For the past week or so I've been getting an error bar at the bottom of Firefox stating "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." If I click the Server Status button it says the server is working fine. I've tried resetting Firefox, no good. I've also tried removing this machine from my sync account, deleting places.sqlite and readding it to sync, also no good. Log is below:
1406993413879 Sync.ErrorHandler DEBUG Flushing file log.
1406993413915 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok
1406993413928 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406993414016 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1406129414016
1406993414024 Sync.ErrorHandler DEBUG No logs to clean up.
1406993414874 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995020966 Sync.Service DEBUG User-Agent: Firefox/31.0 FxSync/1.33.0.20140716183446.
1406995020966 Sync.Service INFO Starting sync at 2014-08-02 11:57:00
1406995020968 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1406995020970 Sync.Status INFO Resetting Status.
1406995020970 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406995020971 Sync.BrowserIDManager INFO Fetching assertion and token from: https://token.services.mozilla.com/1.0/sync/1.5
1406995020971 FirefoxAccounts DEBUG already verified
1406995020972 Sync.BrowserIDManager DEBUG Getting an assertion
1406995020972 FirefoxAccounts DEBUG enter getAssertion()
1406995020974 FirefoxAccounts DEBUG getKeyPair: already have a keyPair
1406995020974 FirefoxAccounts DEBUG getCertificate already had one
1406995020974 FirefoxAccounts DEBUG getAssertionFromCert
1406995020976 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1406995020976 Sync.BrowserIDManager DEBUG Getting a token
1406995021376 Sync.BrowserIDManager DEBUG Successfully got a sync token
1406995024961 Sync.Resource DEBUG mesg: GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024961 Sync.Resource DEBUG GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024962 Sync.Service DEBUG Fetching global metadata record
1406995024962 Sync.Service DEBUG Weave Version: 1.33.0 Local Storage: 5 Remote Storage: 5
1406995024962 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1406995024962 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1406995024962 Sync.Service INFO Testing info/collections: {"passwords":1406679822.79,"tabs":1406959263.08,"clients":1406991311.66,"crypto":1400889147.85,"forms":1406919932.16,"meta":1406753141.68,"prefs":1406941219.82,"bookmarks":1406943828.39,"addons":1405605432.73,"history":1406959259.3}
1406995024962 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1400889147.85
1406995024962 Sync.Synchronizer DEBUG Refreshing client list.
1406995024962 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation
1406995024963 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024963 Sync.Synchronizer INFO Updating enabled engines: 5 clients.
1406995024964 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation
1406995024966 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024968 Sync.Engine.Forms INFO 1014 outgoing items pre-reconciliation
1406995024969 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995025069 Sync.Engine.Forms INFO Uploading 0 - 100 out of 1014 records
1406995025070 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995025071 Sync.Collection DEBUG POST Length: 31377
1406995025962 Sync.Tracker.Clients DEBUG Saving changed IDs to clients
1406995025965 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks
1406995025969 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995077964 Sync.Collection DEBUG mesg: POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077964 Sync.Collection DEBUG POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077966 Sync.Engine.Forms DEBUG Records that will be uploaded again because the server couldn't store them: //4yZ8+hR2m5FUn2, 4zRZHcCeRQSgH16b, 03UOnjQ4SkyvSmgS, 0HUXqKGKTN+4b6vF, 4FVIbVBfSqC1qsa5, MgChmWlxSIa09hwD, 3f9lpaGRTEuYf6cy, +ABhlezKSE+j+uJr, 4deaq4JkQ5ud47e8, 0V9lOgTORfyvdiJt, 4XvNvoYPRzW4/2e/, 1s8vxO+tTr2bq8/P, /+g3EMa3S/mSAlvo, 2NtX4Gm+ShWOD5NC, 0l9rds5qR4SbyL8R, 1PN+T8DjQDCpDGhl, /1/hJGT0R3Cj0mzP, /2+PCZy9RI+eRZBr, 3SPERRclTnGDn1PL, /Mjy6oSGTeW7UYJK, 1qln/NiDSKGKOgN7, 4rVDaUhiRbacUl27, 2+r9VeXaTMecwJd+, /GriRh0TSkWmeHiq, 0qV1uMUlQlG4LN8T, +4fjmx4dQhm6VwQv, 4cB4ryoPSRWfH+Qt, 4DJ+IX2ST/SRoLTa, 4YzJwQdZQ8ynnboy, /eynWaG4Rtu3U2U6, 47/LnHr/TneMFAHH, +oVAE3yjS9So5B3z, 3AQ/vOiuTXeXGlig, 02xY2NuZR+GD52DC, +iXlos4JRbKjO/S9, 01O4Blh4TBKgvBLM, 0+GAnz6gSNeM0QcN, 2ax7qTuxQDKpq54z, 4I2QjBjLQvypQBF3, 3KT8pEjURZGjU6Zn, 3v1hOdfQTQihb3GK, 0g4MK5j6QbagTkTJ, 1PlfQQ4qTUWtOAqs, 2Qs2EafzQlqOG/97, +aJ/PthjQ/S76zPh, 1Wq8M46FS5KOonuP, 3fwhSxk1S5iNe9Ha, +BOteTdOSjC4QyCp, 2wvozoD1Qdye/LB6, 2X2+f6OXTxiRinaz, 2Cq880NsSh6CvdVb, +pbxXlgjRVGHqW7j, 2gVGKZnbSeWrwKXC, +x8Ae1XaRTmXHWpG, 255jiEbNQuyxli5f, 2DAcVXt4RAu7g4mM, /2bCG09BRfa6VN6q, 2plQjM3oRU+JQEVS, 4jLDG4PGQ/2rzson, 3a79Ok5KSquQ0VGX, 4SACO1RKStWA0wzn, 11vQVHt4R4CadxeO, 4B5+WJ7lQdychnKw, +XPvYCJXRA+FY9hN, 0vbw108kQ7WqKJRj, 1y5E33wrQfSYX+Fs, 3NPkENrPQp605yH0, 23UYDtZNQXm7tOeB, /ZduIWWjRxO1PTyr, 0LZFHnOaQLKkHk15, +q2rC2TvSnyfneCa, 4AacDMKFSuepaY8H, 0eG6qHROT4Cmr6E/, /pvJVU44Qc2Jte4U, 2VWAkKY1SjOBqhje, +DEy7cWpQE22keJ3, /HzWXi7jTDio8xjn, /ts2mZa9R/ySkqUz, 2KedijgXTXyWysKb, 0+8mpy7NS9GOa4DP, 1RpTsXzrRGWwXFex, /LLiMvmDRWqOxOGL, 1gNEMSPrTY+Ych2C, 4FxceLkfSF2p0PZK, 0hOh+sM+Sgej7ty7, 1ALlPTOSS+CX5UfH, +ccsMCYVS0ejOAvK, /WYNKiH3RRGGzG1T, 2BFOZ7fSRm6wDwbJ, +AsyelCyQsybj081, 22bOOxGwQ5qPXVNd, 4j0AbX/3TKyVr1c5, 0C1y6IzOTeWuuPtP, 4MvA7k/lTyeDk7mD, 2PTUlG/KR9i+jCV2, 1MMVnmjgSTqypJKz, /F/+1EY9TM+c3qO2, /23/2VoaSuW/HKps, 4JnZbzPXRjm9iK67, 2QMRhT7RQY6Op701
1406995078105 Sync.Engine.Forms INFO Uploading 100 - 200 out of 1014 records
1406995078105 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995078108 Sync.Collection DEBUG POST Length: 31437
1406995138212 Sync.Collection DEBUG mesg: POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138212 Sync.Collection DEBUG POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138213 Sync.Engine.Forms DEBUG Uploading records failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
1406995138247 Sync.Status DEBUG Status for engine forms: error.engine.reason.record_upload_fail
1406995138247 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1406995138247 Sync.ErrorHandler DEBUG forms failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
No traceback available
1406995138247 Sync.Synchronizer INFO Aborting sync for failure in forms
1406995138247 Sync.Synchronizer INFO Sync completed at 2014-08-02 11:58:58 after 117.28 secs.
1406995138248 Sync.Declined DEBUG Handling remote declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Handling local declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Declined changed? false
1406995138249 Sync.Service INFO No change to declined engines. Not reuploading meta/global.
1406995138249 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 6289555 ms.
1406995138249 Sync.SyncScheduler DEBUG Next sync in 6289555 ms.
1406995138249 Sync.ErrorHandler DEBUG Some engines did not sync correctly.

There have been some issues reported with Sync.
See:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=1045691 bug 1045691] - Firefox sync fails with "unknown error" graybar message and 502s
<i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>

Can't reconnect to sync from work - firefox login fails with "Incorrect password" when I know it is correct

I can happily connect my home computers and phone to sync and I have confirmed they sync between themselves. However, my work computer has recently stopped being able to sync where it has previously been fine for well over a year. I am on the latest version of sync and Firefox 35.0.1 (both at home and work).
When I try to reconnect to sync I am directed to the "Sign in to continue" page. It has my correct email address/account name. I enter my password (clicking "Show" to make sure it's correct) but then it always fails with "Incorrect password" in a red banner at the top. I have checked the password is correct and logged out and back in from home using the same password so I know that is correct. I have tried this logged in to work via remote desktop so I could do both at the same time to make sure there isn't just a prevailing sync server problem.
Obviously my work computer is behind a proxy/firewall. I have recently had to add a new certificate as a result of proxy changes to get internet connectivity working. Anecdotally, I think sync stopped working at a similar time - but it's always easy to remember these things differently when you're looking for a solution. So this could be a red herring.
Your help in getting this fixed would be much appreciated!

Thanks for your reply.
i've deleted all cookies, although I don't really understand how that relates. I have also spoken to our sysadmin who says we don't block access to firefox accounts per se, we do block all file-esque uploads. However, I am not sure this would make any difference to the exact problem I am seeing which is that I can't sign in to my firefox sync account. But maybe signing in to this account is different to a "normal" account - maybe there is more of a two way handshake which relies on sending some encrypted data which appears to our proxy like a file being uploaded out of the company.
I got a slightly different error on my latest clear down and retry, in that the sign in just waited forever (overnight) without success.
Any further help gratefully received...

Firefox Sync custom server fails - invalid HTTPS certificate

Windows XP SP3, Firefox 3.6.8.
Using a custom Sync server, the Weave minimal server written by Toby Elliot. Firefox Sync 1.4.4 extension is crapping out at the setup stage.
I've got a self-signed SSL certificate behind my web server, since it's for my personal use. I have the Sync extension on a couple of other Firefox installations, grandfathered through a few versions since Weave. Those extensions work and I can sync, no problem.
So the problem is not with my server itself, or with my username, or with my password. As I said, all three work fine with other Firefox installs.
This new setup process won't let me get past the "invalid HTTPS cert" error. Must I sign my cert with a certificate authority of my own, or will even that be marked as invalid?
Any guidance would be appreciated.

This can be fixed by browsing to the site and accepting the cert first but on my HTC incredible the buttons are off the screen and I can't scroll to them.....MOZILLA Please help!
Thanks and keep up the good work,
Peter

I deleted my Firefox Sync account at one point, but would like to create a new one using the same email address. Is this possible?

I had a Firefox Sync account a while back on an email address and then I deleted it. Now I want to use Firefox Sync again. I had forgotten that I deleted my account, but after trying to send password reset emails to that address and failing to receive them I can only conclude that the email is still on record in Firefox Sync, even if the account has been deleted.
Is it possible for me to set up a new account using this email address? Trying to set it up through Firefox tells me that the email address is in use, when from my point of view it is not.

Strangely enough, sending the email from account.services.mozilla.com did the trick this time! Thanks.

Cannot set up Firefox sync on desktop - no recovery key and will not let me login to get it

I downloaded Firefox for my new android phone and wanted to sync my desktop with the mobile app. When I first went in it said I had an account already set up, but since I didn't remember any of the information about it I just ended up changing the password so I could login, and then deleted the whole account.
I went ahead and set up a new sync account, but it never gave me a recovery key. I didn't think anything of it, but then the initial sync failed and I got an error message saying the username or password was incorrect.
This happened twice and each time I went back and either ended up resetting the password or deleting the whole account. But whenever I did go through the steps of creating another account it still never gave me a recovery key.
I looked around and tried following the steps to get a recovery key, but I don't have the option to manage my account (maybe because one was never fully created and never went through an initial sync?), and I keep getting an error message saying the username and password is incorrect whenever I try to go through the steps to reset the recovery key. This is despite the fact that I can login with those same credentials on the Firefox sync webpage - for whatever reason it just doesn't accept them in the normal browser sync tab.
I'm running Windows 7 Home Premium, and version 13.0.1 of Firefox. Any help you can give me would be most appreciated as this has been driving me nuts for the last several hours as I try to work through this.

See also:
*https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information

Firefox Sync is the most infuriating thing ever, how has it lasted this long like this?

I'm sorry if this comes across as more of a rant than a query, but I am absolutely disgusted with how incredibly difficult it is to get Firefox Sync working properly (or perhaps how easy it is to break it).
I opened a previous support thread @ https://support.mozilla.org/en-US/questions/983868 but I was unable to get any advice that seemed to change anything.
I have tried 2-3 more times on the latest Firefox (27 I believe) with new profiles, clearing my sync data, and every possible combination inbetween, and I can never get my devices to sync reliably past, even the "First sync" progress bar fails while adding devices #2, 3, etc.
I got so desperate that I decided to try Nightly's new Sync (Firefox 30), hoping that things would have improved without the need for a Sync key (since I was confusingly getting sync key errors, despite entering it manually). Low and behold it STILL does the same thing, except that now I'm provided with an even more transparent service. I am unable to view my data quota, and Firefox doesn't even ask me for my master password now when I hit sync. That, and it's STILL complaining about the lack of a recovery key, when there is no such thing as a recovery key anymore, what the heck?!
In the course of a few hours I have created dozens of error logs, and this is all by trying to use just 1 Desktop installation and 1 mobile installation. I have probably approached burning over 20 hours trying to get Firefox Sync to work, and it's apparent that the feature is just flat out broken.
Even with all of the errors, some things sync properly like Tabs and occasionally preferences, but other things like history, bookmarks, and add-ons never work after the initial sync (or even during the initial sync). It seems though that the further away I get from the initial sync point, the less reliably these features work.
This may fall on deaf ears, but I thought I'd reach out for help one last time to see if anyone can help, or perhaps point me to a place where I can receive more technical support. If anyone is able to help, it would be greatly appreciated. My logs can be found here
Firefox 27: https://drive.google.com/folderview?id=0B4KtJAZ-pKFqZkMyZ3R5MTVRWFE&usp=drive_web
Firefox 30: https://drive.google.com/folderview?id=0B4KtJAZ-pKFqWXFtb3Y2ZWxiQ1U&usp=drive_web

I'm not exactly sure if that's a statement or a question, but it doesn't really pertain to my predicament.
I created an entirely new Sync account with brand new Nightly profiles, the only thing I brought over was my places.sqlite file, as I could not transport my history via any other means (passwords, bookmarks, add-ons, etc I all did via other methods).
The initial sync usually works, but after that things just don't seem to work correctly.
I also ran into another problem in that I cannot delete my sync data via
* https://account.services.mozilla.com/
I also tried deleting the account, which kind of seemed to work as I was no longer able to log in via the above website; however when I tried to create a new Sync account with the same e-mail address, it said an account already existed. I tried logging in to my deleted Sync account via Nightly, and it logged in as if it was never deleted.

Firefox sync on F4B10 stopped working after first sync of Firefox mobile B3

I run Firefox 4 beta 10 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Net.Resource 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 CollectionKeys 2011-02-03 14:57:08 Engine.Clients 2011-02-03 14:57:08 Engine.Clients 2011-02-03 14:57:08 Engine.Clients 2011-02-03 14:57:08 Service.Main 2011-02-03 14:57:08 Service.Engines 2011-02-03 14:57:08 Service.Engines 2011-02-03 14:57:08 Engine.Bookmarks 2011-02-03 14:57:12 Engine.Bookmarks 2011-02-03 14:57:12 Service.Main 2011-02-03 14:57:12 Engine.Forms 2011-02-03 14:57:12 Engine.Forms 2011-02-03 14:57:12 Engine.Forms 2011-02-03 14:57:12 Collection 2011-02-03 14:57:13 Collection 2011-02-03 14:57:13 Engine.Forms 2011-02-03 14:57:13 Engine.History 2011-02-03 14:57:13 Engine.History 2011-02-03 14:57:13 Engine.History 2011-02-03 14:57:13 Collection 2011-02-03 14:57:13 Collection 2011-02-03 14:57:13 Engine.History 2011-02-03 14:57:13 Engine.Passwords 2011-02-03 14:57:13 Engine.Passwords 2011-02-03 14:57:13 Engine.Passwords 2011-02-03 14:57:13 Engine.Tabs 2011-02-03 14:57:13 Engine.Tabs 2011-02-03 14:57:13 Engine.Tabs 2011-02-03 14:57:13 Collection 2011-02-03 14:57:13 Collection 2011-02-03 14:57:13 Engine.Tabs 2011-02-03 14:57:13 Service.Main on a Mac OS X 64-bit system and Windows XP 32-bit. I installed Firefox 4 mobile beta 3 on my Nexus S and did my first sync. Since then I have received "Unknown error" from Sync 1.6.1 on both desktop systems, and bookmark sync is no longer working. On the WinXP system sync-log has the following (my username replaced with XXXXXX):
INFO In sync().
DEBUG GET success 200 https://phx-sync238.services.mozilla.com/1.0/XXXXXX/info/collections
DEBUG Fetching global metadata record
DEBUG Weave Version: 1.6.1 Local Storage: 5 Remote Storage: 5
INFO Sync key is up-to-date: no need to upgrade.
DEBUG Fetching and verifying -- or generating -- symmetric keys.
INFO Testing info/collections: {"clients":1296742957.64,"crypto":1296742970.37,"forms":1296762685.83,"history":1296762686.62,"keys":1291357753.67,"meta":1293019506.35,"bookmarks":1296608417.98,"passwords":1296762686.98,"tabs":1296762687.52}
INFO Testing for updateNeeded. Last modified: 1296742970.37
INFO 0 outgoing items pre-reconciliation
INFO Records: 0 applied, 0 reconciled.
DEBUG Total (ms): sync 0, processIncoming 0, uploadOutgoing 0, syncStartup 0, syncFinish 0, getChangedIDs 0, syncCleanup 0
INFO Updating enabled engines: 8 clients.
DEBUG Could not get engine: clients
DEBUG Engines are: ["bookmarks","forms","history","passwords","prefs","tabs"]
INFO 0 outgoing items pre-reconciliation
DEBUG Total (ms): sync 4031, processIncoming 4027, syncStartup 1, createRecord 3297, getChangedIDs 0, isEqual 3297, reconcile 3298, syncCleanup 0
DEBUG bookmarks failed: NS_ERROR_NOT_IMPLEMENTED JS Stack trace: Res_get()@resource.js:376 < SyncEngine__processIncoming()@engines.js:511 < _processIncoming()@bookmarks.js:212 < ()@engines.js:203 < SyncEngine__sync()@engines.js:768 < wrappedSync(null)@util.js:168 < batchedSync()@util.js:174 < ()@engines.js:203 < WrappedNotify()@util.js:147 < Engine_sync()@engines.js:213 < WeaveSvc__syncEngine([object Object])@service.js:1738 < ()@service.js:1624 < WrappedNotify()@util.js:147 < WrappedLock()@util.js:119 < WrappedCatch()@util.js:97 < sync(false)@service.js:1529 < ([object Object])@service.js:554 < notify([object XPCWrappedNative_NoHelper])@util.js:1126
INFO 1 outgoing items pre-reconciliation
INFO Records: 0 applied, 0 reconciled.
INFO Uploading all of 1 records
DEBUG POST Length: 347
DEBUG POST success 200 https://phx-sync238.services.mozilla.com/1.0/XXXXXX/storage/forms
DEBUG Total (ms): sync 379, processIncoming 0, uploadOutgoing 379, syncStartup 0, syncFinish 0, getChangedIDs 0, createRecord 33, syncCleanup 0
INFO 6 outgoing items pre-reconciliation
INFO Records: 0 applied, 0 reconciled.
INFO Uploading all of 6 records
DEBUG POST Length: 2961
DEBUG POST success 200 https://phx-sync238.services.mozilla.com/1.0/XXXXXX/storage/history
DEBUG Total (ms): sync 253, processIncoming 0, uploadOutgoing 250, syncStartup 1, syncFinish 0, getChangedIDs 0, createRecord 37, syncCleanup 0
INFO 0 outgoing items pre-reconciliation
INFO Records: 0 applied, 0 reconciled.
DEBUG Total (ms): sync 1, processIncoming 1, uploadOutgoing 0, syncStartup 0, syncFinish 0, getChangedIDs 0, syncCleanup 0
INFO 1 outgoing items pre-reconciliation
INFO Records: 0 applied, 0 reconciled.
INFO Uploading all of 1 records
DEBUG POST Length: 4865
DEBUG POST success 200 https://phx-sync238.services.mozilla.com/1.0/XXXXXX/storage/tabs
DEBUG Total (ms): sync 318, processIncoming 0, uploadOutgoing 317, syncStartup 1, syncFinish 0, getChangedIDs 0, createRecord 151, syncCleanup 0
DEBUG Exception: Some engines did not sync corr

OK, manually browsing addons.mozilla.org, I found out there's a Firefox Sync 1.6.2 update that won't automatically install with F4B10, but that seems to resolve this issue.

Firefox sync

Sync is not working correctly for me.
1. Installed FF on my PC - no bookmarks yet
2. Installed FF on my tablet - no bookmarks yet
3. Setup FF sync on my PC and and accessed my sync account via the web. I cleared the sync data.
4. I then enabled sync on my tablet and received a boat load of old bookmarks which I cannot get rid of.
Why am I getting these bookmarks? There should be no sync data. I cannot select these bookmarks all at once on my tablet and delete them. There's no multi-select for bookmarks. I cannot get rid of these bookmarks. I tried recreating my sync account and I'm still getting them. I don't get them on my desktop. I would have thought that recreating my sync account would have cleared everything. Obviously deleting your account doesn't really delete it.
Does anyone know how to get the syncing to work correctly?
Thanks.

Hi Jason,
It sounds like one of these three things is happening. I don't know exactly how you're setting up Sync, or exactly what you mean by "recreate my sync account", so forgive the imprecision.
# You still have a device alive somewhere that's connected to your Sync account. If it's still loaded up with bookmarks, it'll sync them back up if you wipe the server.
# The server wipe via the Account Portal is failing. That's not unexpected.
# One of the devices you're connecting has your bookmarks on it already.
Rather than trying to figure out exactly what's going on, I recommend doing the following:
# Connect your desktop to Sync. Make sure your bookmarks are correct, deleting them from the UI as necessary. Go to Preferences and choose Sync > Manage > Reset Sync > "Replace all other devices".
# Open Android Settings on your tablet. Find Apps, Firefox, tap it, choose Clear Data.
# Also in Settings, find your Firefox Sync account under "Accounts & sync", and remove it.
# Set up Sync again on your tablet.
Let me know how you get on!

What are pros/cons of using xmarks vs. firefox sync?

Used Firefox for a long while. Bookmarks morphed to Xmarks, which in turn has been acquired twice. I continue to use the newer Xmarks. In process of setting up a new computer, found that Firefox has it's own bookmarks sync.
Like to keep things as simple as possible. Does Firefox sync do all that Xmarks does? What are pros/cons of using xmarks vs. firefox sync?

I am not in a business environment, just my home. So, I don't know your specific requirements. I operate a dual G5 xserve, a dual quad-core mac pro, 6+ Apple MacOSX computers of varying types and several other linux servers plus a couple of Windows machines. If it were me, I would get two mac pro's running MacOSX Server and use one for backup of the other. The xserve RAID is too expensive from my point of view. I copy data from the xserve to several MacOSX computers with firewire drives for my backup and I have every computer on a ups. (I am assuming that they will not all fail at once!
I run Tiger servers and would suggest that you significantly test Leopard before committing to it.
Hope that helps.

Why doesn't Firefox Sync work in my home network, but at work?

Firefox Sync on my laptop does not work when my laptop is connected to my home network, but e.g. if I'm at my office.
The internet connection at my home is fine, I can surf the web with that very Firefox on both IPv4 and IPv6, DNS etc. is also working. Logging in to accounts.firefox.com also works, as does connecting Firefox to the Sync account. Only the process of syncing itself fails. On my desktop computer at home, I have exactly the same problems. When I open https://sync-209-us-west-2.sync.services.mozilla.com/ in a browser tab, I see a confirmation message that sync runs on that server, so apparently the network path between my computer and that server is free.
Upon investigation with Wireshark, I see the successful TLS handshake, then some packets from the client that are not answered and after some time the server closes the connection (Encrypted Alert). Apparently, no content is transferred between client and server. I attach a screenshot of how Wireshark sees the conversation between server and client (The image upload here didn't work so I put it on the web: http://ibin.co/1zXABHKdj5mA).
To exclude a possible misconfiguration or bad add-on, I created a clean new Firefox profile and connected it to my Firefox account, but this shows exactly the same problems.
Fun fact: Firefox on my Android phone does sync in my home network.
Below, I will link two log files, one successful sync (office network) and one failed sync (home network):
Sync @ office: http://pastebin.com/rZmfrbdL
Sync @ home: http://pastebin.com/a3KUCevJ

Any chance you are on a DS-Lite network at home? If so, what's your ISP? The home network symptoms look a little like https://bugzil.la/1118958

Firefox Sync iOS 7

Is there any internet browser app supporting the basic feature of Firefox Sync (reading and writing bookmarks) in iOS 7? 'Bookmarks' and '360' browser are read only, 'Mercury' claims to do it up to version 7.x but fails with any version up from 5 on my iPhone4 / iOS 7. I got Mercury syncing with Firefox Sync on my iPad I / iOS 5.1.1
Everything else seems to use third services to sync with Firefox Sync, but i want to sync straight to Firefox Sync.
Thank you Achim

some more testing - Mercury 7.4 is obviously working with newly in Mercury created folders and bookmarks. They get synced to Firefox Sync and stuff i put into these folders on another computer are synced to the iPhone. So it seemes that Mercury is not able to read folders which are not created by itself? A permissions problem?
Achim

Firefox Sync not working with own server

I tired using my own firefox sync 1.5 server. The server is running and I see something in the logs, but these data looks ok:
INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): verifier.accounts.firefox.com
INFO:mozsvc.metrics:{"tokenserver.backend.get_user": 0.0023899078369140625, "code": 200, "request_time": 0.7886579036712646, "remoteAddressChain": ["127.0.0.1"], "agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0", "tokenserver.assertion.verify": 0.7827959060668945, "token.assertion.verify_success": 1, "path": "http://sync.mydomain.de/token/1.0/sync/1.5", "method": "GET"}
INFO:mozsvc.metrics:{"code": 200, "request_time": 0.0017180442810058594, "remoteAddressChain": ["127.0.0.1"], "agent": "Firefox/33.0a2 FxSync/1.35.0.20140806004002.desktop", "path": "http://sync.mydomain.de/storage/1.5/1/info/collections", "method": "GET"}
INFO:mozsvc.metrics:{"tokenserver.backend.get_user": 0.001628875732421875, "code": 200, "request_time": 0.2062840461730957, "remoteAddressChain": ["127.0.0.1"], "agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0", "tokenserver.assertion.verify": 0.20348882675170898, "token.assertion.verify_success": 1, "path": "http://sync.mydomain.de/token/1.0/sync/1.5", "method": "GET"}
On about:sync-log I have this in my logfile:
http://pastebin.com/avar0JB1
The user is created in my mysql database.
On the next sync try, this is in my log:
1407393996302 Sync.ErrorHandler DEBUG Flushing file log.
1407393996303 Sync.Service DEBUG Exception: Login failed: error.login.reason.account No traceback available
1407393996303 Sync.Service DEBUG Not syncing: login returned false.
1407393996304 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok
1407393996306 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996307 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996309 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996311 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996313 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996314 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996316 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996318 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996320 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996321 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996323 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996324 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996327 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996328 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996330 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996331 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996333 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996335 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996337 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996342 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996343 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996345 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996347 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996348 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996355 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1406529996355
1407393996355 Sync.ErrorHandler DEBUG No logs to clean up.
1407394083475 Sync.Tracker.History DEBUG Saving changed IDs to history
1407394174283 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407394174285 Sync.ErrorHandler DEBUG Beginning user-triggered sync.
1407394174285 Sync.Service DEBUG User-Agent: Firefox/33.0a2 FxSync/1.35.0.20140806004002.
1407394174285 Sync.Service INFO Starting sync at 2014-08-07 08:49:34
1407394174285 Sync.Service DEBUG In sync: should login.
1407394174286 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407394174287 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407394174287 Sync.Service INFO Logging in the user.
1407394174287 Sync.Service DEBUG Caching URLs under storage user base: https://sync.myserver.de/storage/1.5/1/
1407394174288 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1407394174341 Sync.Resource DEBUG mesg: GET fail 401 https://sync.myserver.de/storage/1.5/1/info/collections
1407394174342 Sync.Resource DEBUG GET fail 401 https://sync.myserver.de/storage/1.5/1/info/collections
1407394174342 Sync.Service WARN 401: login failed.
1407394174343 Sync.BrowserIDManager DEBUG _findCluster found existing clusterURL, so discarding the current token
1407394174343 Sync.BrowserIDManager INFO Fetching assertion and token from: https://sync.myserver.de/token/1.0/sync/1.5
1407394174343 FirefoxAccounts DEBUG already verified
1407394174343 Sync.BrowserIDManager DEBUG Getting an assertion
1407394174343 FirefoxAccounts DEBUG enter getAssertion()
1407394174343 FirefoxAccounts DEBUG getKeyPair: already have a keyPair
1407394174343 FirefoxAccounts DEBUG getCertificate already had one
1407394174343 FirefoxAccounts DEBUG getAssertionFromCert
1407394174345 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1407394174345 Sync.BrowserIDManager DEBUG Getting a token
1407394175388 Sync.BrowserIDManager DEBUG Successfully got a sync token
1407394175388 Sync.BrowserIDManager DEBUG _findCluster returning https://sync.myserver.de/storage/1.5/1/
1407394175389 Sync.Service DEBUG Cluster value = https://sync.myserver.de/storage/1.5/1/
1407394175389 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account
1407394175389 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1407394175389 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
The sync is stopping with the yellow infobar and the text: (something like) Invalid Username or password. But on the firefox accounts website i can login.

Why in the pastebin in the debugging line is the version of sync the older one:
1407393996002 Sync.Service DEBUG User-Agent: Firefox/33.0a2 FxSync/1.35.0.20140806004002.
More info on self hosting can be found here: [https://blog.mozilla.org/services/2014/05/08/firefox-accounts-sync-1-5-and-self-hosting/] where you can also ask this in the #sync IRC channel or [https://mail.mozilla.org/listinfo/sync-dev] join the dev mailing list to get a more technical answer.
Are you using the first method? Where the Firefox server is the authenticating server and the hosted server is your own?
It fails to login because it flags it already has a token, but 401 failed to Get the collections at your server, these are strange errors and I am not an expert, please do ask your question in the mailing list, the technical eye will be able to catch the issue much quicker.

Firefox sync fails

Similar Messages

Maybe you are looking for