Firmware updates kill ATT DSL

Every time I update the firmware on my AEBS, I end up not being able to get online with ATT DSL.
I end up in an infinite loop trying to configure the router (I just ask it to use the old settings) and resetting the Speedstream modem, then finally end up resetting and re-setting up everything with an older (pre-7.3) firmware version to get things working again.
ATT tries, but is not always able to help other than "shut down, unplug, turn off, restart" type advice. If I bypass the router, it works just fine.
Any suggestions out there?

Seems impossible for router to corrupt password. But still try to update to latest firmware to ruleout that possibility.

Similar Messages

Has latest firmware update killed y TC?

Hi all,
I have recently purchased a Time Capsule to back up y MacBook Pro and my iMac. All worked well after a bit of trouble with initial set up, but then a few days ago I got a message telling me to run a firmware update for the TC. Since running that I have been unable to get it back on line. I have reset it a number of times but still my machines do not pick it up when running the set-up through the Airport Utility.
Can anyone help?
Thanks
Frank

Well I did the very same upgrade and now the airport utility cannot find the time capsule ? What a pain in the *** is apple aware of this? How can I get Airport Utility to 'not' scan so I can manually reset the firmware on the time capsule ? It took days to back up my G5 and iBook and in the end ethernet was the only way. Anyone know how to fix this mess ?

Latest firmware update killed my network, HELP!

so.. I updated the firmware about a month ago when it was first available.. My device is completely stock and i'm not really ready to root nor factory reset it. I reset it before due to an error on the backup assistant screwing with my external sd card (the real issue was the copy and paste error some devices were faced with). I've been through about 4, 32gb externals and the latest sandisk just sent me.. is bad too. :/
But, that's not the issue i'm getting at. Since the lastest firmware update with caller ID, etc.. I've had little to no signal, dropped messages in my house, completely dropped 4G LTE while using GPS.. horrible due to some areas I was in.. slow or lagged device to the point where i've had to restart my device 3-4 times each day in the last week...
Can someone either tell me if there is a quick solution to this or what the next step should be in this process. because this whole "we've retracted the update but are looking into a fix" ** isn't very settling. Since, on Verizon's time.. I'm afraid the next update won't come for a few months..

I am having the same issues described by everyone else (dropped 4G, worse signal, etc.) after the update to MD3.
My wife's phone is identical but without the update and it works fine (like mine did before the update)
WHAT is the resolution to this issue, Verizon? I really don't believe I should have to go down the root-my-phone route and find third party sources to fix this issue. Why can't you just push the old firmware back to my phone?
I am quite disappointed that what was my best smartphone experience to date has been ruined.

DVRW firmware update killed it

I acquired a used model m7790y Pavilion Media PC with some problems.
The original owner had not created the recovery disks. I was initially unable to succeed in creating them, so I ran recovery from the recovery partition, using the boot option. That went fine. I was subsequently able to create the recovery media (on 2 DVD+R disks). So the drive was working at that point.
After that I processed all the Vista updates til SP1. Then I processed numerous HP updates found in the x32 Vista area of Software and Driver Download for the system, including a firmware update for the TSST optical drive. Then I processed all the remaining Vista updates thru SP2 and beyond. I thought everything was fine but then I tried to open the optical drive and it didn't respond. Then I noticed a light was shining from the drive. Windows does not currently show a DVD drive device but BIOS does. It shows in BIOS as the 3rd Drive: TSSTcorpCD/DVD. The firmware update I processed is sp35094.exe and was labeled as TSST TS-H653L DVD-R/RW Drive Firmware Update Version 0714.
I redownloaded the update, and tried to re-run it. It now fails, saying the system lacks the minimum requirements for the update. Since the drive is not listed in the device manager, maybe that is to be expected. I don't believe it produced an error the first time. Both times I ran it from within Windows file explorer.
Is there any way to fix this drive or is it now a brick?
This question was solved.
View Solution.

The device is seven years old. It is a brick.
Replace the DVD writer with a new SATA DVD writer. They are quite inexpensive these days and are about $20.00.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

EFI Firmware update kills Airport

I just installed the EFI firmware update w/o trouble. However, upon reboot I noticed the airport was gone from the menu bar. I booted Safari and got "not connected."
I then opened the network sys pref's and when I try to connect I get "No Airport Hardware Found."
Under System Profiler I see "No info found" under the airport tab.
Any help? Thanks!

Called Applecare. Always polite and helpful. Found solution to this airport problem.Here are the steps:
Turn off your mac.
Take off your battery, disconnect the power cord.
Then press the power button for 5 seconds.
Replace battery and power cord and restart your mac.
Now airport should be back. Hope it helps as it helped me

Quantum Gateway Firmware Updates Kill VPN over WiFi

Be aware, there is a known issue where newer versions of the Quantum Gateway firmware that are automatically pusehd out to these devices prevent VPN connections from being established from devices connected via WiFi. At the same time, there is no issue with wired devices establishing VPN connections. Verizon has access to an internal document on the subject that is not available to us consumers. I first noticed the problem a couple of months ago and called support. After a LONG time waiting while the tech researched the problem and then started emailing with higher level support technicians, I was finally told that it was a known issue and they would have to roll-back the firmware to a known working version. They said that would take up to 24 hours to complete but it was all working again in only 4 hours or so. Unfortunately, these devices are set to automatically look for, download and install new firmware. My gateway did that early last week and I was once again unable to establish VPN connections from devices connected to via WiFi. And again VPN from wired devices worked just fine. It took another 90 minutes on the phone to convince the tech it was a real problem, that he should look at the notes from a month before and then waiting while he emailed with others. In the end they finally rolled-back the firmware and it's all working again. Trouble is, I don't think they can stop the automatic updates from happening, so this isn't going to be the end of my troubles. Unless, of course, they actually FIX THE FIRMWARE BEFORE THEY PUSH IT OUT TO THEIR CUSTOMERS!!! If you wire in another wireless AP (with a different SSID) and connect to it instead, the VPN connections of WiFi work just fine. So it's clear that the problem is very specific to the Quantum Gateway's handling of WiFi connections and what it does/doensn't allow those connected devices to do. If you use the same SSID on the second AP the VPN connections still fail. At least they did for me.

deanjackson88 wrote:
Alas the problems return. I've been kicked off multiple times today.
Again, same solution is to run the 'troubleshooting' in the network properties and each time it gives the same message about the default gateway not being available (and that it's been fixed).
Internet access returns for a little while before dropping out again.
I'm starting to think that certain websites, VPN's and various other things that I access that employ Javascript is what is knocking this out.
The VPN I have been using for this particular customer needs Javascript.
A website that I was checking out earlier also uses Javascript.
Could this be the common denominator?
Again why would this be a problem now though when I have had no problems like this in the past and why only with the BT HomeHub. Javascript is used all over the place so I struggle to understand why I have not had these problems before.
Perhaps the latest HomeHub Firmware has an issue with Javascript. I don't know. Clutching at straws...
Working from the office this morning (rather than at home) and I have no problems at all. Frustrating.
Do you use the same pc at work?
This might be a bright red herring, so don't let it distract you to much.
There's been some problems with Java lately. I have a favourite website which uses Java and it was giving problems.
Check your Java updates.
Goto Control Panel and in the search area type in Java. This will take you to the Java control panel, and you can check your settings and updates. Perhaps you should adjust the settings to notify monthly (after retrieving any existing updates).
Perhaps finding the Java updates is not as simple in Windows 8.1. Is there a Control Panel equivalent in Windows 8.1?
This will eliminate one more variable for your existing problems.

Firmware Update and Windows XP

The Firmware update killed my Windows XP partition. It just hangs when the Windows XP pict is there with the progress bar. It will boot in safe mode tho. Who knows what to do next since I don't know jack about windows, I only use it for games, it's not even hooked up to the net. Any help would be appreciated.
ChuckBlack

Hi chuckblack,
Sorry to hear this and probably won't help (since you seemed to have already tried safe mode) but I could not get into my bootcamp/fusion/xp after update, until I shutdown down and did a new start. Now i'm sending this e-mail from windows. For some reason the fusion menu now shows two disk options, one labelled 0 and labelled 1. last time this happened with firmware update and the 0 eventually disappeared. As you, I only use windows for a few programs and get out of there as quickly as possible. Good luck.
lou

Last "Firmware update for WAN Adapters" kills XU870!

Hello,
Like in Thread "Novatel XU870 and Apple's WWAN - No go in Europe ?" already posted:
Be aware of this Firmware-Update!
Installing this will kill e.g. Novatel xu870.
I was using either Novatel Modemscripts to connect or Novamedia.de launch2net - with minor performance problems sometimes and rarely kernelpanics.
But now after "upgrading" via automated Softwareupdate the behavior is the same as described in the above thread:
"...when i insert the card the menu bar shows the card and then blinks, resets itself and keeps doing that until a kernel panic occurs.."
Please Apple update this update a.s.a.p. :-((
Even deleting WWan.menu or downgrading to version September 2006 does not solve this bug and I can´t ge used to the card anymore ´cause no software can find it now.
thank you - gpf0815
MBP17 2.33 2GB 200GB Mac OS X (10.4.8)

Update:
Tried to do a rollback from my previously cloned HDD of /System/Libray/Extensions/:
- OptionQC.kext
- MerlinHSDPADriver
/System/Library/MenuExtensions/WWan.menu
After reboot I hat to reinstall original Novateldriver - but ended up in the same behavior:
WWan.menu is starting and blocking the card.
Now if I delete WWan.menu as root I can use the card at basic functionality but launch2net doesn´t see any modemport although beeing reinstalled, too.
btw: I did clone my entire system before softwareupdate to an external firewire HDD. I can boot from this HDD and everything is fine.
Please, Apple, either tell us how to do the rollback or fix it.
Doing "find / -mtime -2" is showing me too much files as if I could find out by try and error...
thnx - gpf0815
MBP17 2.33 2GB 200GB Mac OS X (10.4.8)
MBP17 2.33 2GB 200GB Mac OS X (10.4.8)

Linksys WRT54 G V1.1 - Problems with SBC DSL after firmware update

I have a Linksys WRT54G version 1.1. I also have AT&T SBC Yahoo! DSL with the SpeedStream 5100 DSL modem.
It previously had the original firmware, as I never updated it. Last night I updated the firmware. It was successful. However ever since I have not been able to successfully connect to my SBC DSL.
I set it to PPPOE and used my SBC username and password to connect but it would not connect. Router name, domain name, host name and the new field called "service name" were all left blank previously....so I do not think anything changed there. I talked to the SBC technical support and the lady had no information to give me regarding any of those fields because the router was 3rd party....she gave me the Linksys number but how are they supposed to know any of SBC's specific information? Anyway I figured I mind as well post here instead of waiting in line for an on-line Linksys technical advisor.
There were also new added options in the updated firmware version like "advanced settings" I believe it is called....since the firmware update the "router" was set to be a hub instead of a router....so I changed it to router. Then I was able to go to status and finally be able to connect. Prior to that it was giving me an error saying it was not able to obtain an IP address from the server.
Although I was able to connect to the SBC DSL service through the router I am still unable to actually get an internet connection. Cannot receive weather through weatherbug or access websites through IE7. For the time being I disconnected the router and have the modem hooked directly to my desktop. This works OK temporarily but I'd love to get the router up and running again so I could use my wireless laptop as well as the increased security that the router provides.
If you can think of something I am forgetting or doing wrong with this new firmware update let me know. There are a bunch more options and settings than the original firmware that I am not really familiar with. Thank you in advance!

With most AT&T systems, the modem does your PPPoE login. The Linksys router should not repeat this login. Instead, in the WRT54G, the "Internet Connection Type" should be set to obtain an IP address automatically (DHCP). This is the factory default setting.
Additionally, after a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
So, to fix your system, do the following:
First, reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, then power down your network, then wire the ethernet port on the 5100 to the Internet port on the WRT54G. Leave one computer wired to a LAN port on the WRT54G. Power up your network. It should work.
If you cannot get "Reply from ..." in step 9 above, your router might be dead. Report back with this problem.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, report back with this problem.
If you need additional help, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.
Message Edited by toomanydonuts on 02-18-2009 02:49 AM

EFI firmware update 1.4 killed my ethernet connection

Trying to set up my sister's new 20" iMac.
It came preinstalled with 10.5.6. We hooked it up to her cable modem with an ethernet cable, it got a DHCP'd IP address, I immediately ran software update and it downloaded a slew of stuff. After the initial update and restart, it went into the firmware update procedure for EFI Firmware Update 1.4. After the update we got the expected loud beep and restart, but now the ethernet connection is dead.
The computer claims the ethernet cable is not plugged in - network diagnostics says it can't do anything - to contact our network admin.
I tried another cable, I tried recreating the "Ethernet" connection in Sys Prefs->Network and also tried creating a new connection with ethernet but ethernet remains stone dead.
Anyone see this before?
Jeez, this thing only worked for like an hour :-/

Solved:
Tried 2 ethernet cables and all ports on the router with no luck.
Reset the PRAM with no luck.
Tried another router port - success!
Some experimenting reveals that the router port the computer was plugged into at the time of the EFI 1.4 update is now dead. It was working fine up til the firmware update but now won't work with any combination of cables or computers.
The iMac connects fine over ethernet to all of the other router ports with all 3 cables we have here.
Weird. I cant imagine that the firmware update somehow killed the ethernet port on the router. Timing sure is strange tho.

No internet access after 7.2.1 Firmware Update

I can not get internet access after performing this Firmware Update. I have a green light on my Airport Extreme, and in the System Preferences Network pane it states that I am connected to the internet via Airport. Has anyone else had this problem and been able to resolve it?
I have a cable modem and have reset it several times. I have also uploaded the firmware update again. I've tried to go back to the previous version of the firmware but it does not seem to be available anywhere, and does not show up as an option in the Airport Utility using Manual Set Up option.

I have the same problem. ATT DSL modem. Updated my firmware and lost all connectivity. If I bypass the AEBS, it works just fine. Also lost my Apple TV in iTunes after the update. Frustrating!
Let me know if you figure it out.

Latest firmware update 6.3 and dead airport express basestation

My Airport Express basestation (aebs) is 13 month old. It suddenly went dead. No light, no reset, nothing.
And maybe a coincidence:
It happened only 36 hours after I loaded the new 6.3 firmware update.
I wonder if anyone had the same experience regarding a dead aebs due to firmware update 6.3. At least - compared to the posts here - a dead aebs is not such a rare incident as one might wish it would.
Mac OS X (10.4)

Exactly the same has happened to mine, although I don't recall doing a firmware update. Yesterday I just downloaded and installed iTunes 6.0.2 & QuickTime 7.0.4. However, when I came home from work this evening my Airport Express had no LED on as normal. It was cold and had obviously been off for sometime. The fuse it OK and it's just one month after the 1-year guarantee period. Sounds suspiciously like a plot to me....
What has Apple done to kill my Airport Express???
20 G5 iMac iSight Mac OS X (10.4.3) Airport Express, iPod 60GB

Using Airport Express with an ATT DSL router

July 10, 2012
Hi All! The following thoughts are for
     1) those of you who use ATT DSL as your internet service-provider, and
     2) who wish to stream iTunes songs from your computer to speakers in other rooms via AIRPORT EXPRESSes, and
     3) are wondering whether you have to purchase a separate Apple Airport Extreme base-station, or can simply use your exisiting ATT router.
Having just spent several days and many hours on the phone before Apple's tech "Dan" was finally able to get my system up and running, I thought some of you might appreciate my sharing the following info while it's still fresh in my mind.
1. You may need to update your ATT router to the latest version, in order for it to properly communicate with your AIRPORT EXPRESS(es) (henceforth shortened to "AEs"). The AEs use 802.11n speed. My original ATT router (a 2Wire 2701HG-B) was no faster than "-h," and this might have been part of the problem as to why my system wouldn't work. I went to my local AT&T store, and got their latest router: as of this writing, a Netgear "Westell" Model B90-755025-15, which can run at both the slower speeds as well as the faster "-n." To find out some of the specs of my router, an Apple tech had me type in the 10 digits of my Gateway IP Address into the address-bar (no need for the "https://www") and "Presto!", up popped several pages of info on my router.
2. When first setting up your AE, it needs to be back in "default mode." If it's right out of the box, you don't need to do anything. But if, like me, you've already made several attempts to get it running, then you need to reset it to its pre-configured state, You do that by taking a bent paper-clip, and inserting one end into the little hole on the ports-side of your AE (near where the mini-plug of a speaker-cable is inserted). While the device is plugged in, gently press the paper-clip into the hole until the light on top blinks amber QUICKLY, the flashes coming in rapid succession. Then remove the paper-clip, and the AE will glow solid amber--meaning it's waiting to be re-programmed.
3. When first setting up your AE, do NOT attach an ETHERNET CABLE from the router. The only cable that needs to be attached is the mini-plug cable running to some sort of portable, powered speaker. For myself, to make things easier, I brought my AE and my new Sony RDP-M5iP speaker/dock into the same room as my Imac & router. That way, I'd know immediately if the AE was working correctly.
4. After you've clicked on your Airport Utility App (hard drive TO Applications TO Utilities folder), you'll soon come to a page that asks you to name your AE (this page calls it a "base station"). Before you do that, you should see a button in the lower left-hand corner that says, "Other Options." Click on it. You'll then be given a choice of "Creating a New Network" or "Choosing an Existing Network." You want this 2nd choice--because you indeed are planning to use your ATT router's exisitng wireless network.
5. Shortly, you'll come to the page asking you to name your AE. Call it, for instance, "Family Room Speaker." As for password, at first I--as well as virtually all of the techs with whom I spoke--thought I should type in the multi-digit ATT router-password (called a "Wireless Network Key"). But finally, "Dan" told me to simply type in, "express1" (or, for my 2nd AE, "express2"). That did the trick!
6. Your AE should now be glowing green on top. Plus, on the 10x6" dark-grey rectangular box displaying the globe (i.e., your main internet connection), the globe should have a now-green glowing circle to its left. And underneath, it should be displaying a rectangle named "Family Room Speaker" (or whatever name you've given your Airport Express).
7. When you now open iTunes, you should see a little blue rectangle (with a triangle in its middle) in the lower right-hand corner of your iTunes box. Click on it, and it should show listed both your computer-speaker as well as your AE speaker(s), plus a heading called "multiple speakers." Click on "multiple," and it will bring up a box displaying all your now-current speakers. Check the small square next to any speakers that are unchecked, and a volume-slider will appear. Bring them all up to a comfortable level. Then click on an iTunes track you'd like to play and, viola!, you should hear music playing both from your computer and from the portable speaker to which your AE is attached.
8. Now close iTunes. Then unplug your Airport Express and--if you have a 2nd AE-- plug them both back into your power-strip. Go thru the set-up steps in your Airport Utility App for this 2nd AE. At the end of it, both AEs should be glowing green on top, and both should be displayed on your computer-screen.
Now re-open iTunes, and start a song playing. (Don't forget to click on the blue rectangle at the R-hand bottom, and activate the new AE speaker.) By inserting your speaker cable alternately into each of the AEs, you should be able to verify that, yes, both are now working.
9. Unplug both AEs, and bring them to whatever room you want to use them in. Plug them in to a wall outlet, and run your mini-cable from the AE to the speaker. Give the AEs a few minutes to pick up the signal once again from your ATT router; when they do, their lights will change from amber back to green. Tech Dan warned me to keep them away from too much metal, to avoid interference. As soon as they turn green, you should now be hearing your iTunes track playing thruout your house! (If not, you may have to first close iTunes on your computer, then re-open it, and start a new track playing.)
The BOTTOM LINE: no, you don't have to purchase a separate Apple Extreme to be your base-station. Your ATT router--if it's running at the 802.11n standard--should be able to work with your Airport Express(es)!
My thanks to Sean and Cameron and Chris and, most especially, Dan, the Apple techs who patiently worked with me to get this system online.

I am GREATLY appreciative of this overview. Even though I don't understand a lot of it. I will keep working through. I am-- have for 2 years-- had terrible connectivity with AT&T's service & 2Wire router. My MacBookPro keeps dropping the signal. I'm talking every few clicks at times. Husband's PC drops it, too, but not nearly as much as the Mac. I'm sure what you posted can help us get better connectivity.

HT3728 Firmware Update 7.6.4 Error: I uploaded the 7.6.4 firmware update today, and received an error message as it was finalising. As I am using my Time Capsule as the Airport router, I am now no longer able to access it to try to resolve the problem. He

Dear Support Team,
I agreed to the Time Capsule 7.6.4 update today, but as it was completing, I received an error. It said to close the page and try again.
I use my Time Capsule as my Airport wireless router and now can't access the Time Capsule to re-upload the Firmware update.
Has anyone else had this happen?
Is there a way to resolve the problem?
Do I need to hardwire the Time Capsule? Then what?
Would really appreciate some help!!
Thanks everyone.

Factory reset the TC and it should come back to life.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
As a rule .. wireless is not reliable enough for mission critical work like firmware upgrades.. (Heck I don't think it is reliable enough for backups).
Apple doesn't insist on wired connections.. some other manufacturers do.. and post warnings not to attempt it over wireless. Warnings inevitably read after the failed firmware update btw.. so perhaps Apple have decided to just save themselves the hassle.
I believe it is just good practice to use ethernet for any time that sitting on a branch.. whilst sawing it off (ie failure will kill any future access).. means you always use ethernet for any setting up of a wireless router.. but you see I am old.. with grey/white hair.. and too many dead modems and routers around me.

Airport doesn't work after firmware update

Hi.
I was using my home wireless network when the Software Update suggested a firmware update to my Airport. I did it, but since then it doesn't work any more. I mean, the Mac can't find it and it keep flashing the yellow light.
Have this happened to anyone else?
Thanks.
Best regards,
T

Try shutting down the DSL modem and your AirPort base station. Leave them S/D for about 5 minutes, then start the DSL modem, allow it to complete its test cycle, then start the AirPort base station.
Repair Permissions - /Applications/Utilities/Disk Utility.app. Start Disk Utility, select your HD and click on Repair Permissions. When finished, quit Disk Utility and then restart your computer.
Go to System Preferences/Network/AirPort
- click on the 'Network Name:' roll-button, select 'Join Other Network...', enter 'Network Name and select the security type you are using, and finally, enter your Password and click 'Join'.
- click on 'Advanced', TCP/IP and confirm that 'Configure IPv4:' is set to 'Using DHCP', click 'OK'.
- click the 'Apply' button and exit System Preferences.
If the above does not work then a factory reset of your AEB might be in order. The setup manuals for all AEBs are here: http://support.apple.com/manuals/#airport

Firmware updates kill ATT DSL

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