Flash Pro becomes slow ... fast
Hey all,
I've been having an incredibly frustrating situation with Flash. If i use the program for about 15-20 minutes, it slows down considerably. Selecting a new tool can take upwards of 5 seconds to register. Moving anywhere on the timeline will be the same. Using the pencil or brush tool doesn't register right away, so if i draw a curved line, whatever i drew for the 1st second will be a straight line (and the rest will follow accurately, but lagging behind my digital pen). And playing anything in the timeline will go from my set 12 frames a second down to 4.
This will happen to documents that have a library full of pngs and documents that have nothing but the one frame i am drawing in. I have tried running Flash in different compatibility modes, and tried the trial of Flash CS 5.5. The problem will relieve itself when i close flash and reopen it, but only lasts for another 15-20 minutes.
I am running Flash CS5 in Windows 7 on a Lenovo X220 tablet PC. I have 8gb of ram and intel i7 sandybridge for graphics and video. I've monitored my Task Manager and the CPU doesn't really spike, or exceed more than 25% at any given moment. Flash will start acting this way when it's memory hits around 350,000k, but really, i can open a document and just wait 15 minutes and it will be slow, despite me not doing anything in the program. If i have any other windows open, nothing else runs slow. I do not have this problem with any other adobe software. I have drawn in Photoshop for hours, and used premiere for long bursts of time as well. Any advice would be most welcome. (also the computer is relatively new, so i don't have any new fonts installed or too much on my hard drive.) Thanks in advance.
It is possible that the updater is trying to connect and it slows everything down. One user from another forum (http://forums.adobe.com/message/2630022) posted the solution to fix the "Update Server not responding" issue. Can we please try this?
1. Open Network and Sharing Center
2. Click Change adapter settings
3. Right-click the Microsoft Virtual WiFi Miniport Adapter, and click Disable.
4. Open Flash Pro and Help > Check for Updates
Please let me know if this works.
Thanks,
Quynh
Similar Messages
-
What sort of computer specs do I need to get Flash Pro publishing super fast?
I'm typing this after pressing ctrl enter and waiting for the swf to be created. The laptop I'm using has the specs below.
I'd tired of waiting so if I can afford it I'm going to buy a decent desktop pc (Mac out of my price range I think). I do use various other programs, but primarily I use Flash Pro CS5.5 (soon CS6).
I know very little about all the numbers you see when looking at computer specs and which ones need to be bigger to get Flash to compile faster. Can anyone help me?
Cheers
Chris
My Current (slow publishing) Laptop specs (or meaningless numbers to me)
Windows 7 Home Premium
Manufacturer: Dell
Model: Studio 1555
Rating: 5.0 Windows Experience Index
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10Ghz 2.10GHz
Installed memory (RAM) 4.00 GB
System type: 64-bit Operating SystemIt's all about the speed of your CPU and RAM. Laptops have the premium tax applied to them. To get a really fast laptop, you'll need to pay the price. They design laptops to be used via battery so the type of laptop you're targeting, which would have a modern i7+ processor, would be very expensive. At least $2k. They're designed to be as close to a desktop as possible and will drain battery considerably faster than what you're probably used to.
That isn't to say you can't get something much faster than you have.
What is your budget and must it be a laptop or are you open to using a desktop despite it being less convenient? A good way to think about it is you'll get double or more speed out of a desktop than a laptop for the same price so the question is relevant.
I have a modern i7 laptop and my i5 desktop literally beats it by double and cost half the price and has WAY more features. -
Why does my 2012 macbook pro become slow sometimes?
I've purchased my 2012 4gb ram Macbook ram w/ 500 gb hard drive around September. It started off extremely fast the first 4 months (when I had mavericks), but there we're problems with the Video playback towards the last 4 months (It would Freeze and unfreeze & the the audio-video sync would be way off after 30 mins of netflix, which would cause the whole computer to slow down). So, I installed the Yosemite update, which made it even worse to the point where my macbook was unusable. With yosemite, I'd have an average of 500mb ram free memory available, sometimes even lower. Now, I did a manual restore to OS X 10.8.5 Mountain Lion, and I see the major difference in speed. I could use safari now & get an average of 1.47 gb of free ram available (with just the safari application open). Now, the video playback issue still occurs sometimes & having about 4 programs open does make the computer slower than usual, but not as often. I'm hoping this is just a ram issue, becuase I'm expecting on upgrading my ram to a 16gb ram or higher while still on Mountain Lion just to be able to run Logic Pro & Adobe Premiere in the near future. If its not a ram issue which is causing this problem on my macbook, I'd be ****** because I'd be spending almost $200 on a ram upgrade and it not resolving this issue would kill me. Could someone help? Ill even take a Diagnose test like Etrecheck if you need me to. Thanks.
EtreCheck version: 2.1.8 (121)
Report generated March 10, 2015 12:38:17 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 343
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.8.5 (12F45) - Time since boot: 5 days 10:0:0
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Untitled (disk0s2) / : 499.25 GB (479.98 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.globaldelight.driver.BoomDevice (1.1) [Click for support]
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.gamed.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.rcd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.coreservices.appleid.passwordcheck.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.wdhelper.plist
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
19% WebProcess
7% Safari
5% WindowServer
4% Boom
4% mds
Top Processes by Memory: ℹ️
994 MB WebProcess
343 MB Safari
43 MB WindowServer
34 MB mds
26 MB Dock
Virtual Memory Information: ℹ️
905 MB Free RAM
1.37 GB Active RAM
796 MB Inactive RAM
1.22 GB Wired RAM
5.11 GB Page-ins
6.51 GB Page-outs -
I bought a macbook pro 13'' last september. It was good during the past one year, however, it becomes very slow recently, and I can't log into the system until i forced shut down the computer. Once it also become dark when i was using it, and i also have to forced shut down it. Is there anybody who met the similar issues with me ? Do you know the reason ? Do you know how to make the computer running fast again?
try this:
disk utility - verify disk permissions - if errors are found - repair them and restart your macbook.
see if that helps you out.... -
RAM Used up quickly, Macbook Pro Becomes Slow
Over the past week or so I've noticed my Macbook Pro getting increasingly slower as the day goes by. Looking in activity monitor, my free RAM is often under a couple hundred MBs - and too often below 50MB. Figuring that I just had to clear up some inactive RAM left over from other programs, I purged the inactive RAM, but only to have it get used up again within minutes.
This hasn't ever been a problem to me in the past year that I've had my Macbook Pro, but now it becomes unresponsive very quickly. As an experiment, I booted up my laptop, and even then I had less than a GB of free RAM (never had that little upon bootup before). The only programs I have setup to start on boot are iTunes Helper, Caffiene, and Mail (Hidden). This hasn't changed in at least six months, so I know it's not one of these causing the RAM hogging.
Here is a log of my current Activity Monitor stats- after rebooting about an hour ago, the only programs I've opened were Chrome, iTunes, and Firefox. Everything was fine for a few minutes, then I noticed severe slow down and massive RAM loss, in addition to the cooling fans exceeding 6000rpm for a short while. Does anything here look abnormal?
*I should also note that I've verified the startup disk and repaired permissions, and the Page in/Page Out ratio is fine.
Active Memory: 1.23 GB
Free Memory: 30.3 MB
Wired Memory: 885.5 MB
Used Memory: 3.97 GB
Inactive Memory: 1.87 GB
Total VM: 219.16 GB
Number of processes: 93
PID Process Name User CPU Real Mem Virtual Mem
0 kernel_task root 1.9 339.3 MB 4.77 GB
1 launchd root 0.0 1.8 MB 2.36 GB
10 kextd root 0.0 4.3 MB 2.35 GB
11 UserEventAgent root 0.0 8.6 MB 2.38 GB
12 mDNSResponder _mdnsrespo 0.0 3.1 MB 2.37 GB
13 opendirectoryd root 0.1 8.5 MB 2.38 GB
14 notifyd root 0.0 1.1 MB 2.35 GB
15 configd root 0.0 4.5 MB 2.38 GB
16 diskarbitrationd root 0.0 1.6 MB 2.35 GB
17 fseventsd root 0.1 6.2 MB 2.37 GB
18 syslogd root 0.0 980 KB 2.36 GB
19 powerd root 0.0 2.1 MB 2.37 GB
20 distnoted root 0.0 1.7 MB 2.35 GB
25 blued root 0.0 3.2 MB 2.37 GB
27 securityd root 0.0 6.0 MB 2.37 GB
28 coreservicesd root 0.2 17.9 MB 2.39 GB
49 ntpd root 0.0 1.4 MB 2.32 GB
51 warmd nobody 0.0 3.6 MB 2.36 GB
52 usbmuxd _usbmuxd 0.0 3.3 MB 2.36 GB
54 SystemStarter root 0.0 1.0 MB 2.35 GB
56 stackshot root 0.0 1.2 MB 2.35 GB
59 revisiond root 0.0 2.4 MB 2.36 GB
63 mds root 0.2 87.8 MB 2.74 GB
65 loginwindow AMay 0.0 18.8 MB 2.44 GB
67 KernelEventAgent root 0.0 1.0 MB 2.35 GB
68 kdc root 0.0 2.8 MB 2.35 GB
70 hidd root 0.1 1.8 MB 2.35 GB
72 dynamic_pager root 0.0 712 KB 2.32 GB
77 autofsd root 0.0 1.8 MB 2.35 GB
79 applepushserviced root 0.0 7.1 MB 2.37 GB
80 aosnotifyd root 0.0 4.8 MB 2.37 GB
82 SophosAntiVirus root 0.1 3.2 MB 640.3 MB
83 InterCheck root 0.2 142.2 MB 773.5 MB
84 SophosAutoUpdate root 0.0 9.3 MB 640.8 MB
86 licenseDaemon root 0.0 4.9 MB 2.36 GB
87 TechToolProDaemon root 0.0 3.4 MB 644.8 MB
88 qmasterd root 0.0 6.8 MB 645.6 MB
102 WindowServer _windowser 6.5 56.0 MB 2.93 GB
103 netbiosd _netbios 0.0 2.2 MB 2.37 GB
118 CVMServer root 0.0 1,000 KB 2.33 GB
128 logind root 0.0 1.7 MB 2.35 GB
134 launchd AMay 0.0 1.2 MB 2.36 GB
136 coreaudiod _coreaudio 1.2 4.9 MB 2.37 GB
138 UserEventAgent AMay 0.0 9.8 MB 2.38 GB
140 distnoted AMay 0.0 3.4 MB 2.36 GB
145 Dock AMay 0.0 17.0 MB 2.44 GB
146 talagent AMay 0.0 7.3 MB 2.39 GB
147 SystemUIServer AMay 0.0 28.6 MB 2.48 GB
148 Finder AMay 0.1 19.6 MB 2.43 GB
150 pboard AMay 0.0 912 KB 2.32 GB
158 fontd AMay 0.0 5.1 MB 2.40 GB
161 com.apple.dock.extra AMay 0.0 10.9 MB 2.40 GB
163 warmd_agent AMay 0.0 1.7 MB 2.35 GB
167 imagent AMay 0.0 5.2 MB 2.37 GB
172 SophosUIServer AMay 0.1 11.4 MB 687.5 MB
175 Logitech Control Center D AMay 0.0 8.1 MB 2.40 GB
176 LaunchdDaemon AMay 0.0 1.4 MB 618.9 MB
180 SpotifyWebHelper AMay 0.0 3.3 MB 639.3 MB
182 Folder Actions Dispatcher AMay 0.0 6.4 MB 2.40 GB
186 iTunes Helper AMay 0.0 3.6 MB 2.37 GB
187 Caffeine AMay 0.0 8.7 MB 2.40 GB
188 Mail AMay 0.0 60.1 MB 3.53 GB
196 cookied AMay 0.0 1.2 MB 2.35 GB
204 TechToolProAgent AMay 0.0 9.3 MB 18.43 GB
215 mdworker AMay 0.1 29.9 MB 2.39 GB
255 AppleSpell.service AMay 0.2 3.1 MB 2.38 GB
289 DashboardClient AMay 0.0 12.6 MB 672.9 MB
290 DashboardClient AMay 0.0 36.9 MB 3.43 GB
292 Google Chrome AMay 0.0 84.4 MB 989.1 MB
297 Google Chrome Helper AMay 0.0 10.4 MB 740.3 MB
299 Google Chrome Worker AMay 0.0 69.3 MB 785.7 MB
300 Google Chrome Worker AMay 0.0 26.4 MB 757.4 MB
301 Google Chrome Worker AMay 0.0 27.7 MB 758.7 MB
471 Firefox AMay 0.2 357.6 MB 3.65 GB
485 Firefox Plugin Process (S AMay 0.8 48.8 MB 2.58 GB
486 VDCAssistant root 0.0 5.2 MB 2.37 GB
739 iTunes AMay 3.1 72.3 MB 2.53 GB
746 Last.fm AMay 1.9 23.1 MB 767.4 MB
748 ath AMay 0.0 3.4 MB 2.37 GB
751 AppleMobileDeviceHelper AMay 0.0 8.8 MB 2.37 GB
783 Quick Look Helper AMay 0.0 9.5 MB 2.88 GB
841 automountd root 0.0 2.1 MB 2.36 GB
877 Activity Monitor AMay 11.6 25.7 MB 2.44 GB
878 taskgated root 0.0 2.7 MB 2.37 GB
880 xpchelper AMay 0.0 4.6 MB 2.35 GB
881 SyncServer AMay 0.0 9.9 MB 2.38 GB
884 activitymonitord root 0.7 1.4 MB 2.33 GB
885 launchdadd root 0.0 1.7 MB 2.35 GB
886 launchd _spotlight 0.0 852 KB 2.36 GB
888 mdworker _spotlight 0.0 6.3 MB 2.38 GB
889 distnoted _spotlight 0.0 1.1 MB 2.35 GB
890 xpchelper _spotlight 0.0 4.4 MB 2.36 GB
891 CVMCompiler AMay 0.0 20.5 MB 2.35 GBThomas - yes, the page outs are less than 10% of the page ins, your site was actually what made me take a look at that haha.The reason that I'm concerned about my free RAM is that it has never been this low, and I like having a certain amount of RAM free when I run certain programs (ex. Ableton Live, a music production program, where ~500MB of RAM is needed to load some drum samples).
I had just installed Sophos Anti-Virus a few hours before my post, so that's probably running at startup along with a few others, which I will have to take a look at. Are there any other startup processes that you noticed that I should look into?
Lastly, I installed Final Cut Pro 7 about a week and a half ago. I only open it maybe three days out of the week, so I didn't think that's what would be causing it. However, there may be some background processes that are running even when the actual program isn't running. Can you spot anything like that?
updating the Mac OS X version was the fix for it.
I eventually will udgrade to Mountain Lion, but I would like to get this fixed first. I'm also looking at buying more RAM, but up until recently, 4GB was working fine. I couldn't have everything running, but the programs that I did have open ran fine.
Simple stop leaving program open that you are done using. Make sure you close the Program and not just close the window that the program is using. By default most Mac programs do not close when you close the window they are using. You have to manual close, Quit, those programs.
That's the thing though- I always close programs that I am not using (cmd+q, not just closing the window). I come from a Windows background, so closing a program entirely became a quick habit of mine! -
Since installing Yosemite, my MacBook Pro has become slower. Is there any way to fix this problem?
Ever since I installed OS X Yosemite on my mid 2012 MacBook Pro, it has started becoming slower and slower and glitching out. Is there any way to fix this? Here is my diagnostics:
Problem description:
My Mac is rather slow. It started happening after I installed OS X Yosemite
EtreCheck version: 2.0.11 (98)
Report generated November 10, 2014 at 7:32:23 PM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:36:19
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 496.14 GB (325.60 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) Support
/System/Library/Extensions
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) Support
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.adobe.AdobeCreativeCloud.plist Support
[not loaded] com.avast.userinit.plist Support
[running] com.logmein.hamachimb.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.paceap.eden.licensed.plist Support
[not loaded] org.eyebeam.SelfControl.plist Support
[loaded] PACESupport.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.avast.home.userinit.plist Support
[not loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.spotify.webhelper.plist Support
[not loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent UNKNOWN (missing value)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.6r147 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 8 Update 20 Check version
User Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.6.1f3 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Adblock Plus
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
8% mds
4% WindowServer
0% fontd
0% launchd
0% com.avast.daemon
Top Processes by Memory: ℹ️
163 MB Safari
120 MB mds_stores
112 MB com.avast.daemon
86 MB Finder
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
398 MB Free RAM
1.75 GB Active RAM
1.19 GB Inactive RAM
753 MB Wired RAM
4.25 GB Page-ins
1 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 3627668074 1083382502 1274181950 1855907737 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2636415542 842973933 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' sub(/ :/,"");{ print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.appex\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My Macbook pro 10.6.8 has become slow in recent days
My Macbook pro has become slow in recent days. I have installed Macafee internet security software and not sure whether this is slowing down my system. Especially Safari has become really slow. The videos stuck, when another webpage gets loaded in another tab. The rainbow circle keeps appearing oftern in safari. The pages are very slow in response, even scrolling takes a good minute or two. The applications are taking more time to load. I admired my mac for its quick response, but snow leopard has turned into a snow turtle.
I also finger McAffee as the culprit, it's not necessary on Mac's as of 10.6.8+ Apple installed their own anti-OS X malware detector and it checks for updates like every 26 hours or so.
If you need to clean the Windows malware off their files, the free ClamXav does the job nicely and doesn't bugger up the machine as it's run as you need it.
For your other slowdown issues, I suggest you look through these tips of mine, my Snow Leopard is incredibly fast.
Why is my computer slow?
Diagnosing network issues
Tune up your Mac here
For Snow Leopard Speed Freaks
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
hello i have a problem with my macbook pro become to slow to write any thing, to do any thing and the fan is always on never stop what can i do?
i already reinstall the software many times and still the same i dont know what is happening is there is somebody who can help me please im will waitingThere are any number of possibilies... you could have problems with runaway applications, causing your machine to overheat and setting the fans off, you could have bad fan sensors, etc.
Open Activity Monitor (Applications>Utilities) and see if you have any apps that may be hogging the CPU. Call back.
Clinton -
Does GPU upgrade makes Flash Pro Cs6 faster?
Hi,
I have been using Flash Pro cs6 for character animation and when i zoom in zoom out the response is slow and also when i am scrolling to may timeline.
I have lots of symbols and tweening.
I notice that when I use the pc in the office its much smoother so i am planning to upgrade my own pc at home.
I have:
Amd Phenom II X4 840
8 gb ram
ATI Firepro v4800
I have a limited budget so i am thinking if i upgrade my GPU with Asus GTX strix 960 2gb, will it solve the issue?No. GPU acceleration is only used on playback of published files and for video decoding. Your main processor is the bottleneck here.
Mylenium -
I'd like to use VLC Web Player for viewing YouTube videos rather than use Adobe Flash. Adobe Flash is very slow on my other computers and when websites use my VLC Web Player, I have no issues whatsoever. I'm curious if this can be done with Firefox, as I researched it only to find an add-on for Google Chrome only.
You may be able to disable Flash entirely and just use HTML 5 video codecs to view the videos this is faster but you may lose access to some videos such as ones that have mandatory advertisements.
-
Mac Pro has slowed to a crawl - Please Help Me!
Hello,
For some time now my Wireless or Wired Internet connection using my Mac Pro has slowed to almost nothing. For example, This page took 5 mins to load and now Internet use has become unusable.
I feel its my Mac Pro because all other Apple Computer run very fast wirelessly. I have (2) New iMac's (1) Apple TV and (1) Apple iPhone. All stream and surf the Internet blazingly fast.
My Mac Pro is constantly being redirected to other sites (mostly **** related) and a huge amount of Pop ups (even though pop ads are disabled in Safari). All Internet browsers perform the same on my Mac Pro or ANYTHING Internet related including WoW, Software updates or even iTunes Music Down loads.
I really feel that in some way (which is shocking) I am infected with "something" that is making my computer crawl on the Internet. Redirection of websites is just now very aggravating.
I am looking at the (2) Original Disks that came inside the Mac Pro Box. I'm seriously considering wiping my system clean and starting from scratch.
I currently hold NOTHING on my Factory 320GB HD other than programs.
I have installed (2) 1TB drives and created a RAID slice thus creating a single HD icon on my desktop that reads 1.8TB. Thats is where all my Music, Photos, and Movies reside.
My question is....
When I wipe my system will that RAID be broken? Will I lose everything on those 2 drives or will using the restore CD's leave all that information in tact?
Please let me know before I proceed.
Thank you for your time.
JohnYour RAID won't be touched. But back it up today if you haven't yet!
I use Firefox for security with noscript and some other filters, but I also hardened the router firewall to manually block services, ports and add rules - both incoming and outgoing.
You might want to look at LittleSnitch or NetBarrier and do some logging.
I've seen/heard where older routers and modems were fine, but not with Mac Pro or with Intel Macs in general and needed to be replaced or firmware updated. Problems with the latest updates for Airport have been seen by some, and worth checking into - on forums, news sites or hit google.
And of course check what processes are getting loaded and run; manually delete caches, history, metadata, even the bookmarks cache.
~/Library/Caches/Metadata
There are issues with fake Flash updates; normal sites (like CNN) suffering from SQL-injection. Best to run with javascript off for now.
Might want to look into ClamXav and other malware protection. But I would switch and see how Firefox and Opera behave. And turn off java, script, and plug-ins while you consider your options and try to find out why. -
IMac has become slow and freezes up
For a few months now my iMac has been much slower than it used to be. Apps take longer to open, menu functions respond more slowly, folders and files take longer to open, pages longer to display, etc. Frequently the active window freezes and the colour wheel starts spinning for 10-15 seconds (it has been doing it twice since I started writing this sentence). This happens with all apps I am using, like Safari, Mail, Word and Excel, but particularly frequently in Logic Pro X. Sometimes when it happens (but not always), I get the error message "Disk too slow or system overload (-10010)". However, I upgraded to Logic Pro X about a year ago, and I never had this problem during the first number of months after the upgrade. I am aware that Logic uses a lot of CPU and memory, but, as mentioned, I also have the problem when Logic is not running. This leads me to think there might be something with the hard disk, although it beats me why it suddenly should have become slow. I am currently running everything from the built-in 1 TB hard disk. I have a 3.1 GHz Intel Core i5 CPU and 8 GB RAM. A full EtreCheck report with my system specifics is enclosed below. Can anyone help?
EtreCheck version: 2.0.3 (88)
Report generated 13. oktober 2014 20:02:21 CEST
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 3.1 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 3 days 11:48:59
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (511.48 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
SAMSUNG MZ7TE512HMHP-00000 disk1 : (512,11 GB)
S.M.A.R.T. Status: Verified
LaCie (disk1s1) /Volumes/LaCie : 409.69 GB (409.15 GB free)
LACIE SHARE (disk1s2) <not mounted> : 102.42 GB
USB Information: ℹ️
Line 6 GX
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.line6.driver.xtaudio (7.3.6 - SDK 10.7) Support
/System/Library/Extensions
[not loaded] com.cisco.cscotun (1.0) Support
[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) Support
[not loaded] jp.co.yamaha.driver.YamahaSteinbergUSBAudio (1.6.0f1 - SDK 10.6) Support
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[running] com.line6.l6ksettingmgr.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ℹ️
AirPort-basestasjonsagent Program (/System/Library/CoreServices/AirPort Base Station Agent.app)
witchdaemon Program (/Users/[redacted]/Library/PreferencePanes/Witch.prefPane/Contents/Resources/wi tchdaemon.app)
iTunesHelper ProgramHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Program (/Applications/Dropbox.app)
DVDAuthorizeHelper Program (/Users/[redacted]/Library/Application Support/Helper/DVDAuthorizeHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
AdobePDFViewer: Version: 10.1.12 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Line6AudioMIDI Support
Perian Support
Witch Support
Yamaha Steinberg USB Support
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 487.87 GB
Destinations:
Data [Network]
Total size: 2 TB
Total number of backups: 110
Oldest backup: 2013-05-13 07:48:39 +0000
Last backup: 2014-10-13 17:31:26 +0000
Size of backup disk: Adequate
Backup size 2 TB > (Disk used 487.87 GB X 3)
Top Processes by CPU: ℹ️
47% Logic Pro X
5% WindowServer
3% com.apple.WebKit.Plugin.64
0% sysmond
0% coreaudiod
Top Processes by Memory: ℹ️
1.08 GB Logic Pro X
292 MB Safari
266 MB Finder
249 MB com.apple.WebKit.WebContent
198 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
33 MB Free RAM
3.67 GB Active RAM
3.68 GB Inactive RAM
1.19 GB Wired RAM
3.97 GB Page-ins
4 MB Page-outsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Hi all,
i'm using Adobe® Flash® Builder™® 4.7
with Windows 7 64bits, Core i5, 8Go RAM, SSD Samsung EVO PRO 256Go
After a few minutes Flash Builder becomes very slow. I can no longer enter a lineunless it freeze. The processor increases its frequency and everything returns tonormal after a few seconds if I did nothing...
I tried the methods provided in this link:
Flash Builder 4 Extremely slow under Windows 7 + Java
It is better but still not enough.
Thank you for your help in advance!
Best regards,
PYHi,
Don't know if it's the same problem that I have but here's my problem and solution.
Every time I embed CFF fonts in code I get the same behaviour, ie:
[Embed(source="E:/Library/fonts/arial.ttf",
fontFamily="Arial_CFF",
fontWeight= "normal",
fontStyle= "normal",
mimeType="application/x-font",
embedAsCFF="true",
advancedAntiAliasing="true")]
private const Arial_Normal_CFF:Class;
So my solution is to place all embeds in a separate master package like InitMaster.as
Then I just extend the main class with it.
package {
import InitMaster;
public class Main extends InitMaster{
public function Main() {
//Do your other stuff here
The sluggishness (is this a word?) happens only when I open the InitMaster and do copy/paste.
Oh, and I have a dual cpu, 12 core (24HT) machine with SSD dics and 64GB RAM so it's not a hardware issue.
Hope this helps. -
MacBook Pro awefully slow, did Etrecheck, now what?
Hi everyone,
I did the recommended Etrecheck, could someone look at the analysis and tell me what I could do to make my Mac respond faster again? Thank you in advance
Problem description:
MacBook Pro very slow
EtreCheck version: 2.1.5 (108)
Report generated 1. Januar 2015 21:22:10 MEZ
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 5:18:0
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750,16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (272.56 GB free)
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
RAPOO RAPOO 2.4G Wireless Device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/WDSmartWare
[not loaded] com.wdc.driver.1394HP (1.0.7) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.6) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.spindump.plist
[killed] com.apple.systemstats.analysis.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] org.cups.cupsd.plist
18 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
Caffeine Programm (/Applications/Caffeine.app)
Dropbox Programm (/Users/[redacted]/.Trash/Dropbox.app)
Google Drive Programm (/Applications/Google Drive.app)
TimehopSync Programm (/Applications/TimehopSync.app)
StatusMenu UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 67 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
AmazonMP3DownloaderPlugin101737: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Facebook Cleaner [Installed]
Exposer [Installed]
Duplicate Tab Button [Installed]
ClickToFlash [Installed]
1Password [Installed]
AdBlock [Installed]
Awesome Screenshot [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Perian [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
21% mds
6% WindowServer
1% com.apple.WebKit.Networking
1% com.apple.WebKit.Plugin.64
1% iTunes
Top Processes by Memory: ℹ️
86 MB Safari
47 MB com.apple.WebKit.WebContent
47 MB iTunes
43 MB mds
39 MB WindowServer
Virtual Memory Information: ℹ️
41 MB Free RAM
883 MB Active RAM
865 MB Inactive RAM
1.13 GB Wired RAM
17.62 GB Page-ins
138 MB Page-outs
Diagnostics Information: ℹ️
Jan 1, 2015, 04:04:50 PM Self test - passedI searched for the WD software in the finder and located the dmg file and moved it into the trash bin... was that all I had to do about that? I'm not very experienced with this stuff, so please excuse my lack of knowledge Removed the Rapoo nano as well, did restart, then reran Etrecheck... here's the results... please advise, thank you!
Problem description:
slow macbook pro
EtreCheck version: 2.1.5 (108)
Report generated 1. Januar 2015 23:04:58 MEZ
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:5:12
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750,16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (274.29 GB free)
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/WDSmartWare
[not loaded] com.wdc.driver.1394HP (1.0.7) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.6) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
Caffeine Programm (/Applications/Caffeine.app)
Dropbox Programm (/Users/[redacted]/.Trash/Dropbox.app)
Google Drive Programm (/Applications/Google Drive.app)
TimehopSync Programm (/Applications/TimehopSync.app)
StatusMenu UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 67 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
AmazonMP3DownloaderPlugin101737: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Facebook Cleaner [Installed]
Exposer [Installed]
Duplicate Tab Button [Installed]
ClickToFlash [Installed]
1Password [Installed]
AdBlock [Installed]
Awesome Screenshot [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Perian [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
2% Timehop Sync
1% AppleSpell
0% mds
0% Google Drive
Top Processes by Memory: ℹ️
159 MB Finder
129 MB Safari
125 MB ocspd
99 MB Google Drive
90 MB com.apple.WebKit.Plugin.64
Virtual Memory Information: ℹ️
134 MB Free RAM
1.64 GB Active RAM
1.53 GB Inactive RAM
971 MB Wired RAM
9.36 GB Page-ins
6 MB Page-outs
Diagnostics Information: ℹ️
Jan 1, 2015, 11:01:15 PM Self test - passed -
My mac has become slow since installing mavericks iOS
Since installing the Mavericks OS my Mac has become slow and unresponsive, it freezes up all of the time and I always have to wait for the different software to load once I have clicked on the icon.
Before I installed Mavericks when I clicked on a program it opened straight away and I could use it immediatly, is any one else having this problem?
Thank youHere's your report with some comments in red:
Hardware Information:
MacBook (13-inch, Late 2009)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM Mavericks will run with 2 GB of RAM, but it won't run well. I know the specs say 2, but 4 is a more realistic minimum for reasonable performance. You have page-outs (see the last line of the report), which means that tasks are being paged out to your virtual memory (i.e., your hard drive), because your RAM is full. The page outs might go down if you fix some of the possible problems below, and your performance might improve; if it doesn't, you might consider putting more RAM in your Mac.
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 2:28:43
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 249.2 GB (143.58 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.74) This might be a problem. See below.
Problem System Launch Daemons:
Problem System Launch Agents:
The next categories are loaded at startup and are potential causes for poor performance, as they run all the time, in the background. The green ones are potential problems, the red ones are definite problems. See below for my suggestions.
Launch Daemons:
[loaded] cn.com.zte.MessageCenter.plist
[loaded] cn.com.zte.PPPMonitor.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.rim.BBDaemon.plist
[loaded] com.trusteer.rooks.rooksd.plist
Launch Agents:
[loaded] cn.com.zte.usbswapper.plist
[loaded] com.rim.BBAlbumArtCacher.plist
[loaded] com.rim.BBLaunchAgent.plist
[loaded] com.trusteer.rapport.rapportd.plist
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
[loaded] com.divx.agent.postinstall.plist
User Login Items:
iTunesHelper
Nokia Multimedia Transfer 2
LexmarkNetworkServices
3600-4600 Series Button Monitor
BlackBerry Device Manager
3rd Party Preference Panes:
DivX
Flash Player
Flip4Mac WMV
Perian
Trusteer Endpoint Protection
Internet Plug-ins::
Flip4Mac WMV Plugin: Version: 2.4.4.2
FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Flash Player: Version: 11.9.900.152 - SDK 10.6
Default Browser: Version: 537 - SDK 10.9
DivXBrowserPlugin: Version: 2.2
OVSHelper: Version: 1.1
OfficeLiveBrowserPlugin: Version: 12.3.6
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.10411.0 - SDK 10.6
iPhotoPhotocast: Version: 7.0
Bad Fonts:
None
Old applications: make sure these are up to date and compatible with Mavericks.
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 98.36 GB
Destinations:
Paul Jones's Time Capsule M [Network] (Last used)
Total size: 463.76 GB
Total number of backups: 47
Oldest backup: 2012-10-07 00:53:03 +0000
Last backup: 2013-12-08 15:20:17 +0000
Size of backup disk: Adequate
Backup size 463.76 GB > (Disk used 98.36 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% WindowServer
1% EtreCheck
0% BBLaunchAgent
0% Mac_SwapperDemon
0% rapportd
Top Processes by Memory:
121 MB Safari
119 MB com.apple.WebKit.WebContent
115 MB softwareupdated
66 MB WindowServer
66 MB Mail
Virtual Memory Statistics:
33 MB Free RAM
716 MB Active RAM
688 MB Inactive RAM
282 MB Wired RAM
435 MB Page-ins
9 MB Page-outs page outs are bad.
Suggestions:
First, make sure you have a good backup.
What to do about the items in green:
The items in green are third party software that may be a problem. They run all the time in the background, and thus may be making things slow. You can test this theory: try a safe boot (restart, hold down shift until you see the Apple logo). A safe boot does some diagnostic checking and then starts up without third party added-on software. If this eliminates the symptoms, then you know the problem is with a third-party item. Mac OS X: What is Safe Boot, Safe Mode?
I don't know if the green ones are a problem or not, but they are on the list of suspects, and you're going to need to do some research yourself.
The general philosophy is:
Figure out what the application is that is responsible for a particular green item.
If you can live without the application, it, uninstall it. You should uninstall the entire application that is responsible, not just the green bit. The best way is with an uninstaller from the developer of the application. If there's no uninstaller (one of the hallmarks of crapware), then an internet search may help (as in, "uninstall crapapp mac", where crapapp is the name of the software in question). After uninstalling the app, restart, see how your symptoms are, and run Etrecheck again. I am a fan of AppZapper for uninstalling apps, if there is no uninstaller from the developer. AppZapper - The uninstaller Apple forgot.
Sometimes, after you have run an uninstaller or manually uninstalled a suspect application, one of those green bits will still be on the Etrecheck report. If your Mac's symptoms have resolved, it's better to leave well enough alone and leave it there. If you must, you can try a modified Finder search to find the stubborn green bit and remove it. These system files do not show up in a default Finder or Spotlight Search.
If you can't live without this app, then at least make sure it is up to date and compatible with Mavericks.
What to do about the items in red
These are definite problems and should be fixed if they are Apple software. They should be fixed or uninstalled if they are third party developer software.
For red Apple items, I would try:
repairing your hd. Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd try Techtool, which can occasionally fix something that disk utility can't. Techtool Pro 7 Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd reinstall Mavericks over your current installation. Restart, reassess, and Etrecheck.
If that doesn't work, you're looking at the nuclear option: backup your documents, erase your HD, and do a clean reinstall of Mavericks.
For red non-Apple software, I'd uninstall it and then recheck with Etrecheck. Then if you must reinstall it, make sure it's up to date and compatible with Mavericks.
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