Flow of reversal process

Question

Hi experts,
I have sold finished goods to customer , where customer checks the goods and found some of the things may wrong and he returning the the failed goods. How I have to get this by using SAP and what is the flow and t-codes.
Thanks.

Answer 1

Return material from customer:
You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).
The steps are as follows :
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}
In config go to Basis Components --> basis services --> Address Management --> Maintain title texts
Return Sales Order Flow Transaction:
Process 1:
A. Create Return Order (with or without reference to preceeding document): VA01 / VA02 / VA03
B. Create Return Delivery & Post Goods Receipt: VL01N / VL02N / VL03N
Process 2:
A. Change Return Delivery (Remove Billing Block): VA02
B. Create Credit Memo: VF01 / VF02 / VF03
Regards,
Rajesh Banka