Fonts won't outline in Flattener

Hi,
I have an issue.
When I create PDFs in InDesign, sometimes (for font issues) I need to take the PDF into Acrobat Pro to outline the fonts.
When I have done all of the process, I can use the Flattener to outline the fonts and it works.
I have received a PDF from a client that won't go through our Platemaker RIP because of some font corruption.
They created it from Quark 7. I have tried the same Flattener settings that work for my PDFs, but the Fonts just won't outline.
It doesn't matter what I do in Acrobat Pro, the fonts just stay put.
Does anyone have any suggestions, apart from ask the client to outline the fonts their end?

only fonts that get flattened get outlined. if the text is not overlapping any other
part of an image it will not outline.
You can try adding an blank page as a transparent watermark (using the add watermark option in Acrobat) over the text, then flatten again.

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