Foot stand not provided with my replacement WRT-350N - need help with Cisco contact

Question

Hi!
I am starting to feel like Michael Douglas in the movie Falling Down and need some help.
Story:
I finally sent in my faulty WRT-350N router and when I got the replacement everything but the plastic foot stand was included. I want to have my router standing up to save desk space but now I have no foot.
"OK, should not be hard to get Linksys to send me the missing foot stand" was my thought. Now I have called the RMA line and also emailed them and I get a similar answer like Michael Douglas got with a smile
I keep hearing that I cannot get the part since it is not on the product's content list. Like that is *my* problem. I just want the part and do not care whether it is on a list or not. It is the part on top of the router in the picture. I even asked the Linksys representative to Google a bit for WRT-350N and there are foot stands on almost all pictures and it is definitely included in the box. I was told I could go nowhere else for help either with this. I really doubt that but fail to find a channel to Linksys that may be able to help.
If some Linksys representative sees this please help me!
Thanks, Niklas
RMA XXXXX - missing router stand/foot
(Mod note: Edited for guideline compliance. E-mail conversation removed.)
Message Edited by kent07 on 07-01-2009 03:10 AM
Solved!
Go to Solution.

Answer 1

Now it should be working. To moderators, this does not hold any personal info but just want to show the quite long text to read through for the RMA:
Thank you for contacting Linksys Customer Service Department. First of all, we would like to inform you that, if your item has been purchased less than 2 years ago, you have the possibility of replacing it through the place of purchase.
If you want to replace your item through Linksys, we are more than glad to provide you with our assistance. In order to create an RMA ( authorization number for the replacement under warranty), you can do it online at
https://linksysrma.moduslink.com/Consumer/pag/ChooseRegion.aspx.
On the other hand, if you prefer us placing the RMA, please reply to this email including the following information:
Name:
Last Name:
Company Name:
Street Address:
City:
Postal Code:
Day Time Phone Number:
Model (include version):
Serial Number:
Date of Purchase:
Place of Purchase (store):
Once the RMA is created, you will receive a confirmation e-mail with the RMA number on a shipping label ( not a prepaid, as the inbound shipping is up to the customer) and all the terms and conditions . You will have to print three copies of that label. The first copy you are going to stick it in the outside of the box, the second one you are going to join it in the inside of the box and the last one is a copy for you as assurance. Together with this e-mail it will also be included all the terms and conditions. We will strongly appreciate your reading them carefully before sending the item to us. In relation to this, it will be our pleasure to summarize some of the important conditions we state in order to clarify our standard procedure:
Please write down the RMA# ( not the case id#) on the outside of the box with big numbers and letters. Moreover, we recommend our customers to use a traceable shipping method in order to get a tracking number for the delivery. This number will be helpful to track the package in case of any potential inconvenience. Remember that you will have to pay just for the inbound shipping while Linksys will be responsible for the rest of the expenses.
Furthermore, remember to include all the accessories that were included in the original package: Power Supply, Cables, User Guide, CD's. Otherwise, warranty replacement will not be possible to be performed. All other accessories shipped that did not come in the original box may not be returned. Moreover, it is important to remember that you do not have to ship the original box. Also, include on the shipping box a copy of the proof of purchase, not the original.
IMPORTANT: -If your product is part of a network kit just send the defective unit.
If you have further questions do not hesitate to call us or replying to this e-mail. Our lines are open from Monday to Friday from 10 a.m. to 7 p.m. We recommend our customers to have the case id# handy.
Regards,
Linksys Customer Service - EMEA
Linksys does NOT offer refunds, substitutions, credits, or upgrades.
Linksys is NOT responsible for lost packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
Linksys is not able to accommodate walk-in customers.
Processing the Defective Unit.
Package your return unit(s) in one box, please make sure the contents are secure and that enough packaging material is included to prevent the unit(s) from moving around during shipping.
Please ship the defective unit(s) to the address below.
Linksys RMA/SILS/ML
IJsseldijk 29 in Apeldoorn
7325 WZ Apeldoorn
The Netherlands
All original Linksys accessories, such as power adapters, couplers/dongles, and antennas MUST BE RETURNED with the product.
If you are replacing a product that belongs to a networking kit, only return the defective product listed on the previous web form belonging to the networking kit. Please do not include the working product.
Linksys is NOT responsible for lost packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
Linksys is NOT responsible for lost or damaged personal accessories. If you have attached any accessories that did not come with the original product, please remove these items prior to returning your unit(s). In addition, if your product uses any internal fiber modules please also remove these items unless they are listed as one of the products on the RMA web form.
Linksys is not responsible for data stored on the hard drive of the defective unit. If the defective unit has a hard drive and it cannot easily be removed form the defective unit, backup your data prior to shipping the defective unit to Linksys.
The customer bears the cost of sending the defective unit(s) to Linksys including all customs fees and applicable taxes.
A COPY of the proof of purchase must be included for all products. A valid proof of purchase includes a copy of the receipt, invoice, or packing slip from the retailer, or distributor. A copy of your credit card statement, internal requisition, or purchase order is NOT considered a valid proof of purchase. DO NOT SEND YOUR ORIGINALS.
Processing the Replacement Unit.
Linksys bears the cost of shipping the replacement unit to the CUSTOMER unless the expedited shipping option is chosen at the time the RMA is created.
Upon receipt of the defective unit, a replacement unit is usually shipped within 3-5 business days
Linksys ships replacement products via GLS ground to customers within the European Union. Non European Union Customer's replacements are shipped FedEx.
In the event of a backorder, units will ship when available, and the shipping method will remain the same as the option selected at the time the RMA was created.
If you wish to change the shipping method, YOU MUST contact the Linksys Customer Service department prior to the replacement unit being shipped. Once the unit has been shipped, the funds paid for expedited shipping cannot be refunded. The Customer Service phone numbers are listed below.
Once you receive your replacement unit, test the unit, and verify that it is working properly.
Damaged or missing part(s) must be reported within five business days of receiving the replacement unit(s).
IMPORTANT: If your unit uses a power supply, make sure to use the power supply that comes with the replacement unit, and not the original power supply.
COUNTRY
PHONE NUMBER
Austria
01360 2772061
Belgium
02 627 7077
Czech Republic
800 800156
Denmark
82 332729
Finland
0800 523062
France
0800 881 026
Germany
0800 1013311
Hungary
06 80 204 548
Iceland
44 207 660 0121
Ireland
1 800 818 188
Italy
02 38 591012
Lithuania
44 207 660 0121
Luxembourg
32 2-627-7077
Malta
44 207 660 0121
Netherlands
0800 020 0101
Norway
235 00060
Poland
00800 331 1345
Portugal
213 180 081
Spain
900 902 207
Sweden
0851 992 251
Switzerland
022 5675 330
Turkey
212 444 2726
United Kingdom
0800 026 1418