For all those who say Verizon never calls back.

I tried to activate a STB last night that was picked up at a store just before closing. The box would not activate, even after the Cable CARD did an automatic firmware update. I contacted Customer Support and the box still would not activate because of some type of pending order on my account. Normal tech support agents cannot access accounts, for the customers protection, and theirs.
I was told that I would receive a return call within one to two hours. WOW! Within 15 minutes a supervisor called back and said the issue was resolved with the pending order for some type of future activation. Glitch? But the Supervisor had the box up and running within 30 minutes, and staid on the phone with me until I could go upstairs and Verify the proper operation.
Kudos to Verizon and their Fiber Solutions Center CSRs!

that would explain why I never get a call back - my guy was busy calling you

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    damulta wrote:
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    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

    Yeah, I figured by slipping that in as a Dutch developer you'd probably not spot it that quick..
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  • For All Those Who Miss The Old Layout After Upgrad...

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    Go to Solution.

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    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • For all those out there with Iphone5 WIFI issues,Please READ THIS

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    There is a world of information in these forums if you use the search function near the top right of this page. Just type in NAS for example and you get many threads on the subject (marked with a green checkmark if it solved the question) another example would be Airport Exterme and sound system. Once you formulate your ideas better then specific questions can be addressed one at a time. You may find that a less expensive choice for a server might be a mac mini. Good luck with your project, ask more specific questions and update you systems profile.

  • Okay. Question for all those IT wirzards (

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  • Last back up: never . i am connected to a wifi network and phone also pluged in yet my icloud never backs up , i have also deleted previous backup for all applications(although there was never any successful backup)in"manage storage" still no headway

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    rucchyy wrote:
    my Internet is working fine . i also turned the iCloud drive off, could this be the reason I can't back up?
    No.
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    Restart / Reset
    http://support.apple.com/en-us/HT201559

  • How can I deploy EFS using Group Policy and automatically encrypt computers for ALL users who login?

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  • HT1212 i want to get my photos and this app that has my movies on it, but my ipod touch is locked and i forgot the passcode. normally i would have to restore my ipod but how do i keep my content if my ipod touch says its never been backed up?

    i want to get my photos and this app that has my movies on it, but my ipod touch is locked and i forgot the passcode. normally i would have to restore my ipod but how do i keep my content if my ipod touch says its never been backed up?

    If when you connect the iPod to your computer yu can't make a backup:
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  • For all of you saying you are going to upgrade to a different phone

    You need to realize that you are doing exactly what Verizon wants you to do. They want you to buy new phones and sign new contracts as often as possible. I see people in many of theise threads saying they are waiting for their upgrade or asking for an early upgrade from Verizon to buy an iPhone or an HTC or a phone from any non-Samsung manufacturer. That's what Verizon is hoping you will do. That is why they are not providing you with the service they owe you. They make money every time you do this. 
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    I was at a holiday picnic yesterday, and every person there with Verizon phones were having problems and complaining about Verizon. This started when one person was trying to reach his daughter and his phone kept rebooting when placing a call. He asked to borrow someone else's phone and several people in a row told him their phone was useless and to try someone else's. It turned out each one was a Verizon customer and we all started talking. Each one had their own horror stories about Verizon customer service. Several had been with Verizon for over a decade. We are all leaving Verizon. It's not that we think some other carrier is going to be perfect or that phones won't have problems - it's that Verizon has treated each of us in a despicable, inexcusable way and we just can't continue paying them for it.
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    I keep running into people every day now that are being treated just horribly by Verizon. I used to recommend Verizon to everyone. They used to pride themselves on good customer service. The change in behavior is giving me whiplash. They seem to pride themselves on treating customers as badly as humanly (or inhuman-ly) possible. There is a company-wide policy to lie. They have been instructed to not provide service to customers and not to keep their end of the contract. They have been instructed to milk every cent they can out of every customer no matter the circumstances. They have been given reign to openly abuse customers, not only without consequence, but evidently are encouraged to do so and are backed up by supervisors who pile on their own abuse. I'm in disbelief. For myself, I am just  about 2 1/2 weeks away from freedom, but I still feel deeply for others who feel trapped in this situation and are being mistreated.

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