For months now I have been unable to connect to the iTunes store on my Windows 7 64-bit PC. Tried everything. Windows firewall is replaced by McAfee firewall and I enabled full access there for iTunes. What else can I do to fix this?

Here's the diagnostic info, with serial numbers removed:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 620
iTunes 11.1.2.32
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxx
Current user is an administrator.
The current local date and time is 2013-10-30 13:38:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
Plug-in Name:          WhiteCap
Plug-in Loaded:          Yes
Plug-in Version:          0.0.1
Plug-in File Version:          Unknown
Plug-in Path:          C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:xxxx
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Dell Wireless 1502 802.11b/g/n
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Realtek PCIe GBE Family Controller
IP Address:          192.168.0.103
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Wed Oct 30 12:39:21 2013
Lease Expires:          Wed Nov 06 11:39:21 2013
DNS Servers:          192.168.0.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall. NB - Only McAfee Firewall is on. Control panel no longer gives access to Windows firewall
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-09 00:02:52.

Can someone please respond to my request for support?  I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783  but it did not work. 
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated.

Similar Messages

  • I have been unable to connect to the iTunes store via my computer for the last 2 days.  What is going on?

    I have been unable to connect to the iTunes store via my computer for the last few days.  It is rather frustrating.  Is something wrong?

    Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

  • HT1338 i just installed unifi- i then bought a repeater uplink- TL-WA901ND- unfortunately i have been unable to connect/configure the settings to the repeater

    i just installed unifi- i then bought a repeater uplink- TL-WA901ND- unfortunately i have been unable to connect/configure the settings to the repeater

    Can you get any other wired client to access the Internet when plugged into the AirPort's LAN port? Just not your Win7 laptop? What IP addresses are being assigned to your laptop when connected?
    I also tried Extending my wireless network using the Express, but get the error 10057 every time.
    Sorry, but this won't work as the Apple routers basically can only extend other Apple routers.

  • I'm trying to update an app on my iPod touch but it says that it's unable to download the application at this time. I've tried everything what else can I do to fix this problem??

    I'm trying to update an app on my iPod touch but it says that it's unable to download the application at this time. I've tried everything what else can I do to fix this problem??

    Try going to Settings>Store and sign out and sign back in.
    It also could be due to an Apple server problem. and yu will just have to wait and try again.

  • After updating my Iphone 5 to IOS 7 my imessage says "waiting to activate", I have reset the network settings what else can I do to fix this problem?

    After sucessfully installing the new IOS 7 software on my Iphone 5, my imessage will not work. It has the message "waiting to activate". I have reset my network settings several time and turn my phone off and back on. What else can I do to get the imessage back up and running?

    To sync an iOS 7 device you need to be running iTunes 11.1.1; iTunes 10.6 is way too old and won't work. You need to install iTunes 11.1.1, but to do that you need to be running at least Mac OS X 10.6.8.
    So you need to do the following:
    1. Upgrade your Mac to at least OS X 10.6.8 (later preferably, but 10.6.8 at the miniumum).
        a. Check first to see if your model Mac can be upgraded, check that it has enough RAM and so forth (2GB at the least, more if possible).
        b. If you can't upgrade your Mac, or don't want to, then you will have to buy a new Mac with the latest version of OS X (currently 10.8.5, soon to become 10.9) and iTunes 11.1.1
    2. Install iTunes 11.1.1 on your newly upgraded Mac.
    3. Sync your iOS 7 iPhone with iTunes.

  • I have received numerous requests from Firefox to download security updates. In each case, I have been unable to connect to the server-it just hangs for 45 minutes or more. Any suggestions? I'm running Snow Leopard, latest update.

    Macbook Pro purchased prior to Feb, 2011

    If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox program and save the DMG file to the desktop
    * Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Trash the current Firefox application to do a clean (re-)install
    * Install the new version that you have downloaded
    Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox

  • For the last 2 days I have been unable to connect to the AppStore or iTunes via either my iPhone/iPad or MacBook over wifi.

    I have spoken to my ISP (Sky) and they haven't got a clue.
    I cannot connect to iTunes/AppStore on any of my 3 devices (iPhone/iPad/MacBook) when connected to my home broadband yet I have no issues over 3G on my iPhone.
    I also cannot play YouTube videos on iPhone/iPad via the app or the website but have no issues on my MacBook. I have done all of the usual things like rebooted devices, reset network setting and all settings. I would restore but that isn't going to go so well if my MacBook won't talk to iTunes is it?
    In all my years I have never had an issue like this before, it HAS to be down to my ISP right?
    Any advice will be GREATLY appreciated, thanks.

    Thanks for the reply.
    So far I have reset and rebooted my router, the firewall is as default, no blocked sites etc
    Sky don't have a clue what I'm talking about so can't really help me.
    Just don't get it :(

  • I am on vodaphone and have been unable to connect to the internet

    I am on vodaphone and need help accessin the internet

    I experience a day of madness traying to ressolve this issue...tried:
    wap.vodafone.uk; internet.vodafone.uk; internet etc... follow the forums etc.
    trie the following it work for me:
    settings, general, Network, Mobile Data Network -
    APN: internet
    Username: web
    Password: web
    go back to settings, then go to carrier: turn off automatic
    the network selection list will appear, make take a few minutes...
    tick vodafone uk (or whichever network you are on) go back to settings... turn phone off
    Switch it on and wait a few minutes your internet from service provider will work.
    It worked for me and i konw what a frustation it was to sort it.
    thanks

  • I have a Nikon D600 and D800 and I shoot everything in Raw. I use Photoshop Elements 9 for processing but I have been unable to convert any RAW files to open in PSE. Says unable to parse the file. What does this mean and how do I fix it?

    I have a Nikon D600 and D800 and I shoot everything in Raw. I use Photoshop Elements 9 for processing but I have been unable to convert any RAW files to open in PSE. Says unable to parse the file. What does this mean and how do I fix it?

    Since pse 9 can only use up to camera raw 6.5 and the d600 needs at least 7.3 and the d800 needs at least 6.7, you can use the
    8.6 adobe dng converter to convert those files to dng copies, which then pse 9 should open.
    8.6 dng converter
    windows
    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.6
    mac
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.6
    Note:
    If you have windows xp or vista or mac os x 10.6, then you'll need to use the 8.3 dng converter instead
    windows
    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.3
    mac
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.3
    how to use the dng converter
    Camera Raw: How to use Adobe DNG Converter - YouTube
    more info on supported cameras and camera raw plugins required
    Camera Raw plug-in | Supported cameras
    Camera Raw-compatible Adobe applications

  • I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canada site.  According to their info Canadian systems should be eligible.  How do I redeem this on the Canadian site

    I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canadian site.  According to their info Canadian systems should be eligible.  How do I redeem this on the Canadian site?

    Please read and follow the instructions at the Lion - Get up to date site. If you continue to have problems you can contact AppleCare (the number is in your owners manual or you can use the AppleCare Contact Info site. 

  • My itouch is gone, 2g, so no locator.  Can it be tracked by checking to see if apps or music have been downloaded on it through the apple store or itunes?

    My itouch is gone. 2g, so no locator.  Can it be tracked by checking to see if apps or music have been downloaded on it through the apple store or itunes? Does Apple know what specific device is downloading an app, etc. or by IP address?

    Apple will not help you track/find your Pod or report anything special to you. If you get an email saying that something was purchased with your iTunes account then that indicates someone is using your account.  You should report it to the police and change the passwords for all accounts used on the iPod.

  • Etting support through this site is terrible. Having said that I have been trying to access the store in order to order PS CC and I have  been unable to connect. I have  an internet connection that works with everyone else. The URL comes up in the browse

    Getting support through this site is terrible. Having said that I have been trying to access the store in order to order PS CC and I have  been unable to connect. I have  an internet connection that works with everyone else. The URL comes up in the browse window and the address simply hangs. This has been going on for the past three hours.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • HT4759 I have performed all troubleshoot suggestions to make my iphone and PC calendar update to each other via icloud.What else can I do to resolve this? This has been the most frustrationg aspect of changing to iphone and ipad. Thanks.

    I have performed all troubleshoot suggestions to make my iphone and PC calendar update to each other via icloud.What else can I do to resolve this? This has been the most frustrationg aspect of changing to iphone and ipad. Thanks.

    Welcome to the Apple Community.
        1.    First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
        2.    Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
        3.    If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

  • Downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?

    downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?
    I click on the launcher and nothing happens, 15 min later it will tell cant connect to the server.
    My computer is a windows 8.1; 64 bit operating system. I am stationed in South Korea, but that should not affect the program. Help please.
    John

    Hi johnd83157268,
    Sorry for the inconvenience that has caused to you.
    Could you please let me know what changes have you made in the registry.
    You might need to uninstall Adobe Reader from Control Panel and try install it again from the following link:
    Adobe Reader Install for all versions
    Please ensure that you are logged in as administrator and anti-virus is disabled as that might interrupt installation.
    Try again and then let me know.
    Regards,
    Anubha

  • I am unable to connect to the App Store with my 11" MacBook Air.

    I keep getting a notification that says an OS X update is available, but when I try to connect to the App Store to download it, I get a message that says, "Unable to connect to the App Store at this time. Please try again later." I have downloaded OS X updates from the Apple site, but I am still unable to connect to the App Store. Can someone give me advice on this? Thank you.

    Did you updated your iPhone lately?

Maybe you are looking for

  • P1102w

    Just installed P1102W for use w MacBook. Able to print when USB connects printer to laptop, but unable to print wirelessly. For the install, just inserted the CD and followed pop-up instructions, as directed in step 8 of Getting Started Guide. What a

  • How do I get my wi-fi to turn on when vpn is on.

    I bought an ipod touch 1 generation from this person who blanked all their info off the ipod and when I downloaded my information to it. I cannot get the wifi to turn on it is on vpn and its not configured? I don't know what that means. How can I cha

  • BUG - Artboard resizes on own when clicking height and then clicking width field

    Bug with artboard - I click on a square to create an artboard. Without changing anything if I click in the width field and then the height without changing anything, the art board resizes as shown in the second image in pic 1 (art board values change

  • Error In Livecycle Server

    Hi All I am getting below error in workbench logs : ALC-DSC-005-000: com.adobe.idp.dsc.DSCNotSerializableException: Not Serializable Caused by: ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error. at com.adobe.idp.dsc.transaction.i

  • Call disconnected while transferring the calls

    Hi All My proplem is, when I call from my CME to an other PABX, the call was established successful and  call transfer another extension  that time call disconnected.  ​internal transferring  not disconnecting   all PSTN line connected through FXO po