For the last 2 days I have been unable to connect to the AppStore or iTunes via either my iPhone/iPad or MacBook over wifi.

I have spoken to my ISP (Sky) and they haven't got a clue.
I cannot connect to iTunes/AppStore on any of my 3 devices (iPhone/iPad/MacBook) when connected to my home broadband yet I have no issues over 3G on my iPhone.
I also cannot play YouTube videos on iPhone/iPad via the app or the website but have no issues on my MacBook. I have done all of the usual things like rebooted devices, reset network setting and all settings. I would restore but that isn't going to go so well if my MacBook won't talk to iTunes is it?
In all my years I have never had an issue like this before, it HAS to be down to my ISP right?
Any advice will be GREATLY appreciated, thanks.

Thanks for the reply.
So far I have reset and rebooted my router, the firewall is as default, no blocked sites etc
Sky don't have a clue what I'm talking about so can't really help me.
Just don't get it :(

Similar Messages

I have been unable to connect to the iTunes store via my computer for the last 2 days. What is going on?

I have been unable to connect to the iTunes store via my computer for the last few days. It is rather frustrating. Is something wrong?

Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

Since the last update I have been unable to print from Firefox. No problem printing from Safari or any other program. I've seen a few responses to this problem but only to people running Windows. I'm on a Mac running v. 10.5.8

Since the last update I have been unable to print from Firefox. No problem printing from Safari or any other program. I've seen a few responses to this problem but only to people running Windows. I'm on a Mac running v. 10.5.8.

Also when I click on the link in my email to activate my account (in the hopes that a solve will be emailed to me) I get this message -
"Something is wrong
We could not activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address."
Same message if I cut and paste the link.

HT1338 i just installed unifi- i then bought a repeater uplink- TL-WA901ND- unfortunately i have been unable to connect/configure the settings to the repeater

i just installed unifi- i then bought a repeater uplink- TL-WA901ND- unfortunately i have been unable to connect/configure the settings to the repeater

Can you get any other wired client to access the Internet when plugged into the AirPort's LAN port? Just not your Win7 laptop? What IP addresses are being assigned to your laptop when connected?
I also tried Extending my wireless network using the Express, but get the error 10057 every time.
Sorry, but this won't work as the Apple routers basically can only extend other Apple routers.

For months now I have been unable to connect to the iTunes store on my Windows 7 64-bit PC. Tried everything. Windows firewall is replaced by McAfee firewall and I enabled full access there for iTunes. What else can I do to fix this?

Here's the diagnostic info, with serial numbers removed:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 620
iTunes 11.1.2.32
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxx
Current user is an administrator.
The current local date and time is 2013-10-30 13:38:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
Plug-in Name:          WhiteCap
Plug-in Loaded:          Yes
Plug-in Version:          0.0.1
Plug-in File Version:          Unknown
Plug-in Path:          C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:xxxx
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Dell Wireless 1502 802.11b/g/n
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Realtek PCIe GBE Family Controller
IP Address:          192.168.0.103
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Wed Oct 30 12:39:21 2013
Lease Expires:          Wed Nov 06 11:39:21 2013
DNS Servers:          192.168.0.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall. NB - Only McAfee Firewall is on. Control panel no longer gives access to Windows firewall
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-09 00:02:52.

Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated.

I have received numerous requests from Firefox to download security updates. In each case, I have been unable to connect to the server-it just hangs for 45 minutes or more. Any suggestions? I'm running Snow Leopard, latest update.

Macbook Pro purchased prior to Feb, 2011

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

During the past few days I've been unable to connect to the Internet radio.The message on my screen is an error occurred loading this content,try again later.Everything else is working fine

Why have I been unable to log-in onto the Internet Radio,while continuing to have access to the other apps?

I was given these steps to follow when I had a similar problem:
1) Quit iTunes. 2) Follow the instructions for the appropriate operating system in this article: http://support.apple.com/kb/TS1597 3) After removing the SC Info folder, reopen iTunes. 4) Choose Check for Available Downloads from the Store menu. 5) If prompted, enter your account name and password, then click the Check button. 6) After the movie finishes downloading, choose Authorize Computer from the Store menu. 7) Enter your account name and password, then click the Authorize button.

I have firefox 3.6 installed in my laptop but for past few days i have been unable to start it, I uninstalled firefox once and reinstalled it but nothing positive haapened.

I am using windows 7. As I mentioned in the question that firefox has stopped working for last few days though chrome is working fine but as i prefer firefox so i need help. I tried all sort of permutation like uninstalling and reinstalling it and then installing the other versions but nothing worked.

I have already tried removing firefox from my firewall. Even when I do that, my firewall doesn't detect firefox and prompt me to add it. And when I manually add it, it still doesn't work anyways. I've already tried the link as well, but it has been unhelpful. :/
I'm not sure if it matters, but a few weeks before this, I did download Microsoft Security Essentials.

I am on vodaphone and have been unable to connect to the internet

I am on vodaphone and need help accessin the internet

I experience a day of madness traying to ressolve this issue...tried:
wap.vodafone.uk; internet.vodafone.uk; internet etc... follow the forums etc.
trie the following it work for me:
settings, general, Network, Mobile Data Network -
APN: internet
Username: web
Password: web
go back to settings, then go to carrier: turn off automatic
the network selection list will appear, make take a few minutes...
tick vodafone uk (or whichever network you are on) go back to settings... turn phone off
Switch it on and wait a few minutes your internet from service provider will work.
It worked for me and i konw what a frustation it was to sort it.
thanks

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

You can setup Mail for iCloud on the eMac.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

Ever since my last update I have been unable to add songs from my i tunes library onto my i phone. The "add to" button does not appear for me when I connect my i phone. Can anyone shed some light on this for me?

Ever since my last update I have been unable to add songs from my i tunes library onto my i phone. The "add to" button does not appear for me when I connect my i phone. Can anyone shed some light on this for me?

Thanks for that 'sberman' - because my iPhone is backed-up to my work computer (only at this stage) I have had to call our IT Department in Adleaide. (4 times this morning). The last guy managed to get the phone into 'DFU Mode' - no more recovery mode screen - (kind of 'asleep' perhaps) from my understanding of same. I am awaiting a call again from IT so they can get my computer to actually recognise my iPhone on the C Drive. This also happened to one of my colleagues in Newman (WA). She got so frustrated with the whole process that she bought another phone the next time she was in 'civilisation.' She hasn't had any problems since. (Cross fingers).
Thanks again, Sandra2474.

I have adobe reader. In the last few days I have been unable to open e mail attachments

Mark I have an Adobe reader and in the last few days I have been unable to download e mail attachments

What is your operating system?
What is your email client?
What is your Adobe Reader version?
What means "unable" - how do you try downloading attachments, and what exactly happens when you try?

I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canada site. According to their info Canadian systems should be eligible. How do I redeem this on the Canadian site

I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canadian site. According to their info Canadian systems should be eligible. How do I redeem this on the Canadian site?

Please read and follow the instructions at the Lion - Get up to date site. If you continue to have problems you can contact AppleCare (the number is in your owners manual or you can use the AppleCare Contact Info site.

HT1386 Since the new update I have been unable to sync my iTouch with iTunes

A month ago I downloaded some new music and synced it to my iTouch no problem. It seems like since the new update I have been unable to sync BOTH of my iTouch's to my iTunes. When I connect the iTouch to the computer it shows up but not in iTunes. I have redownloaded iTunes with no help. It just keeps showing up as if nothing is attached.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Etting support through this site is terrible. Having said that I have been trying to access the store in order to order PS CC and I have been unable to connect. I have an internet connection that works with everyone else. The URL comes up in the browse

Getting support through this site is terrible. Having said that I have been trying to access the store in order to order PS CC and I have been unable to connect. I have an internet connection that works with everyone else. The URL comes up in the browse window and the address simply hangs. This has been going on for the past three hours.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

For the last 2 days I have been unable to connect to the AppStore or iTunes via either my iPhone/iPad or MacBook over wifi.

Similar Messages

Maybe you are looking for