Forgot Password setup in User Management for Oracle 11.5.10.2

Can someone tell me how to setup the Forgot Password feature in Oracle 11i. Currently users call on the phone to reset their passwords for them. Please advise.
Thanks
svnelson

Please refer to the following notes:
Note: 399766.1 - Reset Password Functionality FAQ
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=399766.1
Note: 390894.1 - 'Forgot Your Password' Feature Does Not Reset Password Automatically
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=390894.1

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