Formal complaint about a removed topic...

I started a topic on the OS X Developers forum that was removed. The topic was titled "When/If JDK 1.6 will release for 32-bit", and was basically a question as to IF Apple would release a 32-bit version of the 1.6 JDK, which is currently only available for 64-bit platforms. The discussion was heated, with both sides making some very valid points.
No where in this post did I or anyone else write anything that"contains speculations or rumors about unannounced products or discussions of Apple policies, procedures or decisions." The discussion was more along the lines of if Apple had a responsibility to provide support for people with older (albiet not that old) hardware. But, some moderator felt it did, for what ever reason. I am not sure how, since I know I don't have any inside knowledge of Apple's going-ons, hence the nature of the post, but I thought it was rash.
Ulitmately I know that Apple owns the forums, and as such can remove anything they want. I still think they jumped the gun and did me an injustice, as I had not broken any of their rules.

So that's what happened to that thread!
As a participant of that "heated" discussion, I feel confident in saying that any moderator who cared enough to bother to delete that thread must have cared more about it than any of us posting on it. Perhaps someone just said "Enough with these pointless Java threads!". But what else are we supposed to do in the developer forums these days? Read iPhone questions we can't answer?
But seriously, there was some good information there. I had just posted yet another link to the open-source Java 1.6 for the Mac along with some sage advice regarding getting things done vs. waiting for a vendor.
Michael,
Don't take it personally. Even though people have accused me of being an Apple shill they have deleted my threads too on occasion. I can't say I'm sad that they deleted that thread. I usually always regret posting to a Java thread. Sometimes I just can't help myself. I'm sorry if I contributed to your thread's deletion. I should have just posted the SoyLatte link and kept my mouth shut.

Similar Messages

I wish to register a formal complaint about a scam charge on my phone

I have just had a scam text charged to my phone from a number I do not recognise. Apparently it is a porn site who are supposed to have received a text from me at midday when my wife and I were having lunch. I have been asked to ring the company and complain which I know would be a waste of time because it clearly is a scam.. In my view this is the resaponsibility of EE to put a stop to. How do I register a formal complaint ??

What no. was it from?
These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator PhonepayPlus or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.

I wish to make a formal complaint about when i called through to your customer support department.

I never make formal complaints but i feel really compelled to do so right now because I was so upset by the service I recieved I wasted 2hours and I even broke out in hives I was so fustrated. It was really annoying when I was speaking to the lady because she kept going away from the conversation after I was answering a question. I would answer her request/question then sit there waiting for her to communicate back and the line was silent after approx a min I would say "hello?" and she then would continue with the conversation. Or the line would go silent for ages and after sitting there I would say "is anyone there?" and she would again continue the conversation. I felt like she was very very distracted as she still didn't seem to understand what i wanted after 24mins!!!! I was thinking maybe she's talking to someone, maybe shes trying to have lunch or maybe she's reading a really good book at the same time??? What every she was doing she wasn't helping me and she wasn't listening to me. My problem was a relatively easy one. I just needed to get past the "Adobe Acrobat Trial" popup as it didn't find my installatiion of my new purchased Adobe Acrobat X Pro.
After listening to your hold music till I wanted to scream I hung up and continued to try and solve the problem myself online. Luckily I found the "Live Chat Help" a customer service officer (I think his name was Punhub- something like that) assisted me with professionalism and quickly. He made me feel maybe it will be ok to continue to purchase & use Adobe products, as after speaking to the girl on the phone I wanted to never use any Adobe products ever again.
This ended up to be a 3 hour ordeal instead of a 7 minute product installation and a 10min max customer support assistance (even though of course it would have been better if I didn't need to use customer support and my installation to have worked right, but i understand sometimes things happen).
I just want the customer service offices that are on the phone to pay attention to us (their customers) and actually listen/understand our problem, instead of taking a nap during the process.
Sincerely, your customer
Kristal Johnson

An added comment to extend graffiti's info a bit, your experience is similar to how many of us ended up here looking for answers. In that sense, why not ask your question here and see if you get an answer. The response time will not be immediate, but it is often more directed to your need from other users that have either experience the problem or have seen the problem from someone else. The long term knowledge here is rather large as a result and often is more than calling Adobe. Of course, there are some questions we would still refer you to Adobe for an answer since they are not related to using the product.
Welcome to the world of other users.

Is there anywhere to file a formal complaint about poor customer service in billing?

I would prefer a physical address or email address but I can voice it out on Twitter if preferred. I have had Verizon for FIFTEEN years. Non stop. 15 loyal years. Plus we have Fios and have had that for 4 years. I give Verizon a considerable chunk of my money. That being said, when we switched our bank accounts a few months back I made a mistake and picked the wrong account for our payment on the online payment system for Verizon. In fact I did it 2x. Which caused the payment to decline because we don't use that bank. I was rushed and made a mistake. Due to this I now have to get out cash and go into a Verizon Store and pay. This is craziness. And yes I am aware I can also call and dole out my credit card number to you over the phone. While that seems like a safe thing to do...... I prefer not to. Also I travel internationally for work which makes the call and the going to a store even more difficult. So as any reasonable person I call Verizon Customer Service thinking there must be some fix to this after all I have been with them so long. Well the first person admitted to me it could be overridden and transferred me to his supervisor who just outright refused. So there is your answer, Verizon does not care about loyalty or the 15 years of current payments. I want this addressed further and want to file a complaint. I also will leave Verizon the first chance I get, cell and cable. Amazing that a business can thrive with such poor customer service. Other companies I patronize recognize loyalty and reward it. Not Verizon. Lesson learned. I will be sure to spread this word far and wide. This could have been a simple resolution costing nothing for Verizon.

click here and scroll toward the bottom:
Contact Us | Verizon Wireless
You also could file a Notice of Dispute:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

How to make a formal complaint to Ofcom about BT?

How long does it take for a phone line to be activated for a new built property? In our case a new phone line takes 2.5 months already and is still not completed. And absolutely no line over the xmas and new year!
This is the time line of our phone line order:
08/10/13: order placed, engineer visit scheduled for 24/10/13;
24/10/13: engineer no show, no notification about the status;
between 24/10/13 to 08/11/13: numerous phone calls to BT, was told to chase developer because the problem was with them, BT openreach has to complete a survey on the outside before everything can move forward;
08/11/13: been informed by order management team that we will have an update by 15/11/13, obviously didn't happen;
18/11/13: been told the order got delayed again and the external planning was scheduled to complete on 03/12/13, engineer visit rescheduled for 06/12/13;
05/12/13: got a text message informing us the order got delayed (for the 3rd time) that there were 2 blockages outside for the line and we would be updated on 14/12/13 while another team from BT was telling me the engineer visit is going ahead; took an hour clarify that there would be no engineer visit and we would be updated on 14/12/13;
13/12/13: spoke to BT order management again, was assured that BT openreach engineer was onsite to clear the blockage, and we would be given an appointment on 14/12/13. no further delays was expected;
14/12/13: no phone call from BT all day;
16/12/13: called BT order management, was told BT Openreach engineer only managed to clear on blockage and the other one was schedule for 24/12/13, which is xmas eve! So this is a BT way of telling us that we won't have a phone line during the holiday season and an order of a telephone line will take into the new year!
This is 21st centry Britain we are talking about and a suburb London home we try to have a phone line installed. I am sure it won't even take that long in a remote island in the Pacific ocean! I wonder how regulators like Ofcom can turn a blind eye on the appalling services we get from the providers in this country. Would appreciate if anyone could let me know how to make a formal complaint about BT in this case. I don't care if it is BT openreach's problem, it is BT's collective failure for customer as a corporate!!!

Understand it might be a openreach issue and new build usually takes longer - and that's why we have been more than accommodating so far. the prob is that our contract relationship is with BT not Openreach. if BT cares about customer services, they they should be on the case with Openreach (since the latter is their supplier, there must be a service standard between the two otherwise Openreach could be the best place to work because they can unilaterally decide how long it takes them to do a job!)
Along the way we had msgs from BT order management saying we will update you on this date. Don't call us before that date but they failed even to give us the update on the day! Surely this is the culture of not delivering unpleasant msg.
I am 6 months pregnant and on top of another young child and work, having to get stressed about the whole fiasco is just not on! Let alone all the time and money wasted on this just for the basic household service!!

Formal Complaint - Does BT Care ?

After many many faults on my phone and broadband service, I want to make a formal complaint about my latest fault. Does anyone have a WORKING link to a formal complaint procedure ?
I've tried the "contact us" routes but am getting nowhere fast, a weblink would be really useful as I want to take this complaint as far as possible up the BT food chain.

Hi hancocp,
I've replied to your post on BT Infinity 2 Speed Issues.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Information about filing a formal complaint

Two years ago my wife and I left Verizon to go to AT&T because we wanted IPhones and at the time Verizon did not offer them. The cellular reception with AT&T was awful but we had to wait out our two year contract to come back to Verizon. Our two year contract was up at the end of October and on October 30th we were at a local Verizon store to reestablish our relationship with Verizon Wireless. The sales rep ran our application and was unable to process it because of a fraud hold. First of all, both my wife and I have over 700 credit scores and and we were able to provide any information to verify who we were at the time, so I was extremely shocked that words like "fraud" were even mentioned to us while trying to reestablish out account. But after spending over 2 hours in the store with two restless babies, we were told that they would have to give us our trade in phones back but that they would call the fraud department the next day. Both my wife and I were very concerned because we knew that we weren't committing any fraud and if someone had attempted to commit fraud using our information, we wanted to know about it ASAP. The following day the sales rep was working on this issue the first thing that morning so we were certain that she was trying to help us get the matter resolved. After speaking with her she stated that someone from the fraud department would be calling my wife to verify some information, which they did and my wife provided all of the requested information to prove who she was. We were told that there was a mandatory fraud hold on our application with no reason provided; but the fraud department informed us that we would have to call back at 6:00 the next day which would have been November 1st. To make a long story short, we ended up going to another Verizon store to complete the application and were met with the same unexplained roadblock. We spent 2 1/2 hours at this store trying to get this issue resolved and once again left the store without new phones because of a hold placed on the account by the fraud department and were once again not given an explanation. We were assured by the store manager that they would work on getting the matter resolved the very next day. Since we had already paid for all of the accessories and even ported all of our contacts and emails to the new phones, we were certain that we would be able to get our new phones the next day. This morning I called the store manager and he told me that he was on hold with the fraud department and had been on hold for over an hour and that they could still not release the phones. I asked for the number so that we could also call to find out what was going on. We called the fraud department and were on hold for over an hour. Finally, a young lady came on the line and assured us that she would release the application and that it would take 2 minutes to an hour but she could not give us any information at all about why were were experiencing this issue. At this point I am beyond upset because we have NEVER ran into any problems establishing a business relationship and if we had been I'm sure that we would be given a reason why. I would like to know who we can contact to file a formal complaint for possible discrimination and poor service. I am going to be reaching out to others to see if they've had similar experiences with Verizon because I am certain that there is something going on that needs to be investigated.

First of all, I said that there was possible discrimination and that the
matter needs to be investigated. If there is a policy of discrimination
within the company it could be imposed for any number of reasons. Since
I've worked for a company and had inside knowledge of its discriminatory
practices, I know that it's not beyond the realm of possibility.
And I haven't received poor service from anyone in the local stores.
They've all seemed quite embarrassed about the fact that they had
to spend excessive time on the phone trying to get answers from their
"fraud" department to no avail. The poor service has come from the fact
that my wife and I were denied service and given no reason and the fact
that we've spent close to five hours in local stores trying to get that
service. And we were give an application number and informed that it did
not make a difference which store we went to because all of our information
was stored in the system. We went to a different store because we were in
a different city at that time and were trying to establish service before
beginning a new billing cycle with our current provider. The store went
to had absolutely no bearing on the "fraud" hold. If there is a valid
reason for the red flags, someone should be competent enough to tell us
what those reasons are and know how to verify who we are.
And I didn't attempt to start a relationship by filing a complaint. I
tried starting a relationship by dragging my family into two different
Verizon stores and patiently spending five hours of my time trying to
conduct a completely mundane transaction with a company that I had
previously done business with for over 10 years.
<< Personal comments removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Where can I send a formal complaint to Verizon executives about my service?

Here is the painful story if anyone is listening.
I had a landline and Internet a few years ago. I canceled the landline and kept the Internet line. I decided on 1/15/15 to add my landline back to my plan. I went online and updated my services to include a landline. The order was supposed to be completed on 1/20. On 1/20, my Internet goes down (it's 4 days later and it's still NOT BACK UP!!!). I have called Verizon no less than TWELVE times to try to figure out what happened and when it's going to be fixed. Guess what..not one person that I have talked to knows what is wrong or how to fix it. NOT ONE! No one has offered to dispatch a service tech despite me asking, even begging. So here we are on day four and I have no phone or Internet service. This is the most horrific experience I have ever had from any service provider my entire life. I am appalled that this big huge corporation cannot fix my problem. I'm sure I will receive my bill very soon and payment will be expected promptly and if I don't pay (even though I don't have any services), they will cutoff said services and send me to collections. I am disgusted and I want this to go to the very top. Stakeholders need to hear about this and be as appalled as I am.
I'm sure my rant will fall on deaf ears or get passed around to multiple agents that aren't competent enough to understand what is going on. If anyone knows where I can file a formal complaint (looking for an executive complaint department or something equal to that), please advise. Verizon keeps their contact information hidden in some buried treasure box I think.
I have zero faith that my services will be restored. I guess I will just have to continue to trek to Panera ever day so I can access the Internet? Does that seem agreeable Verizon?
{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Best avenue to file complaints about bill and have them resolved

I have been a customer since before 2005 and went with Ntelos in November, I called the night I was at Ntelos to ask Verizon what my contract buy outs were and I was given the prices. The representative tried to offer me whatever promotions she could offer (there wasn't many) and I declined service (there she should have took the initiative to ask about disconnecting). Since my bf opted to keep his number his phone disconnected automatically. I was told my Verizon phone would cycle off within 24 - 48 hours by the Ntelos rep. That was not the case so I called verizon to ensure my phone would disconnect and they told it would at the end of the billing cycle (december 20) which makes sense. I understand I would be responsible for the November - December. Anyways, December 20th rolls around and mind you I've called already to ensure it will take place and it doesn't. I phone in and come to find out the person who took my orders didn't complete the disconnection and now I have to wait until January 20th for it to cycle off and I can finally pay my bill! Well get this in my November - December bill they've charged me $51 for Monthly access (I have a work discount) and $49.99 for insurance and smartphone access for 12/21 - 1/20 and won't refund my $51 as they say that I called out on the phone. I turned the phone on and had voicemails that I think I checked around the time period that they are mentioning (1 day) and that data was used (1 day) I had no outbound calls after December 11th my birthday. Because there are no comments in my account (that I specifically asked them to make) my phone should have been disconnected when I had called in the first of December... really!?! The phone should have been turned off regardless and it was one day out of 30 seriously? I mean the phone has been turned off this whole time and literally only checked to make sure Verizon did their job. I CAN'T HELP IT YOU DON'T KNOW HOW TO DO YOUR JOB, I PUT THE EFFORT IN MULTIPLE TIMES TO LET YOU KNOW MY PHONE NEEDED TO BE DISCONNECTED YOU SHOULD HAVE KEPT RECORD OF IT!!! What really heats me up is that I was told a supervisor would give me a call back after they got out of a meeting and I have not rec'd a call back yet. VERIZON Reps/Supervisors your customers are the reason why you have get a paycheck, I suggest you start treating them a little better. You can't seriously tell me giving me back my $51 for service I DID NOT USE (except according to you for one day you can't even give me details about?) is really going to hurt your pockets. I've been jerked around by your reps for the last 2 months as one told me my contracts were up in January and I shouldn't' be charged for disconnection fees at all, she credited me those termination fees but they later got rejected (after she said her supervisor approved while I was on hold) and NO ONE HAD THE COURTESY TO NOTIFY ME!
I've worked in customer service before and I'll be first to tell you that your reps are not trained very well and you have horrible ethic! You should not charge your customers for an error that was your fault; especially since it was your reps that I asked specifically to note my account and didn't (this isn't my first rodeo with you all, it should be standard procedure to give your reps time to comment before throwing them into another phone call). I'm not doing this for my health here, that $51 could buy diapers and baby food for my daughter and you are crazy if you think I'm going to let it slip through my fingers to line your pockets. I will keep escalating it until you do something about it and I don't care that you already gave me an inconvenience credit I deserve that and my $51 so don't try to justify it that way! This has been way more than an inconvenience, so don't worry I'll inconvenience you as well!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

With my new provider I am only using the chat function to settle anything with them so I can save the conversations I've had with them (not that I've had any issues thus far). It should be standard procedure for them to comment your account while they are on the phone with you before hanging up. I should have been annoying and asked them to read back their comments (hindsight ugh!). I'm sorry that you are having to deal with this as well, just know you are not the only one receiving horrible customer service. I'll share with you what I wrote on their Facebook page. They really should take some accountability for their actions and have better follow up on resolving issues (or train their representatives better). I can't stand having to talk to another person time and time again explaining the same thing i just explained to 3 people before them.
Almost immediately, I received some attention after posting this:
Dear Verizon,
I am appalled, especially after reading your credo, that you are refusing to credit back money that is owed to me because your representatives didn't take the necessary time that they should have to comment (after I specifically asked) in my account after I diligently called in multiple times to ensure that my disconnection took place when it was scheduled to and was told that it would (an ongoing issue since the beginning of December). Come to find out that the representatives I spoke with prior to December 20th didn't do their jobs correctly by not entering the disconnection orders in. "Verizon Credo- a set of principles that describes our culture of integrity, respect, performance excellence and accountability. The Credo is a blueprint that directs us to live up to the highest standards possible when serving our customers, shareowners, communities and each other." Let me school you on something here because it appears that you just put that mission statement up on your website 'cause it sounds good, you certainly do not follow through! Accountability: Noun - the quality or state of being accountable; especially an obligation or willingness to accept responsibility or to account for one's actions (i.e. public officials lacking accountability). It doesn't matter that you cannot find any proof in my statements it doesn't change the fact that it happened and I am not a liar. I seriously wouldn't exhaust this must effort had I been lying. I'll take this a step further and reference your statement "we focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs." First of all, when I made my initial call to you all asking what my contract buyout prices were and your rep tried to offer me promotions (or lack there of) to keep me as a customer and I declined she should have "anticipated" my need for disconnection. I shouldn't have had to jump through so many hoops to get my service disconnected from you all and pay my final bill. It's not my fault that your representatives weren't trained well enough to correctly put through disconnection orders. Based on my interactions with your customer service I could see where people would disconnect their services regularly!!!!! You are not making it easy for me to severe ties with you and conduct BUSINESS and you are not responding to my NEEDS. I think you forget that I could be a potential customer in the future. If it's one thing I learned from my Communications Degree is that negative feedback will reach more consumers vs. positive feedback of a company and how they handle their business. I have 1,000 plus facebook friends and twitter followers so I'm pretty sure my negative experience could reach quite a few people! You say you have integrity? How is it moral uprightness to charge me for a whole month of service (regardless if the phone was turned on once) for a billing period that shouldn't have existed if your customer service reps did their job correctly? I suggest that you all take a good look at the way you are treating your current customers because we are the reason you get a paycheck! You should make your customers a priority especially if they've been with you for 10 + years regardless if they are disconnecting service or not! How about following through, taking ACCOUNTABILITY and having that supervisor representative call me back from my phone conversation last night like I am a priority (how every customer should be treated) and helping me get the money that I am owed, regardless if the phone had been turned on for a short period (your rep couldn't even tell me what numbers I supposedly called - exactly the phone has been off since December 20th if not before unless turned on to confirm disconnection)! Oh but let me guess did you all forget to put that in my account comments as well? Probably like there is no mention of the formal complaint I filed against some of your representatives that there was supposedly no ticket number for. I thought I was going to regret leaving Verizon for another provider but it turns out that I only wish I would have left sooner and actually gone to a authorized dealer/ Verizon Store to process my disconnection because your customer service line is a joke!

Raising a Formal Complaint

Hello, Could you please advise how I can go about raising a formal complaint. Thanks,
James

I've already tried that thanks and don't wish to be fobbed off again to some rude chat agent who's simultaneously managing another 5 queries. I have a formal complaint that will require compensation. Thanks,
James

Adobe, please make a formal statement about "free" CS2

Folks, we have heard the whole gambit of ideas and discussions concerning Adobe's "giveaway" of CS2.
To my knowledge, there has only ever been ONE SINGLE post about CS2 NOT being released for free - and that post was in a FORUM. InDesign Secrets picked up on that one post and repeated what was said there. On Adobe's CS2 download page, there is NOTHING said one way or the other. Forum statements are always on a personal level - they are NOT a professional solution for official announcements, and should not be regarded as such.
Adobe, could you please be so kind as to issue a formal statement?
There are many people out there who would use CS2 if it were released for free - folks who will never purchase the newer versions - folks who normally use only freeware. It would be a great benefit to those folks, and it would increase your popularity, and you might even make sales with those people once they get used to your products.
I, myself have a license for CS3 Premium, CS4 Standard, InDesign CS2, but I would recommend CS2 to other folks to use instead of GIMP or other freeware. In fact, when the word went out, I was surprised and pleased and wrote to my friends. Then I had second thoughts and had to tell them "never mind - I was misled". Now, after reading the posts in this here forum, I am somewhat bewildered and confused.
Please make a formal statement about this!

I do not agree with your examples they can’t be used in this case.
The shop and speed examples just don’t make sense. The digital nature of this whole situation alone makes comparisons like shops or driving-speed-limits impossible. When you enter a shop and take something the object is moved, in this case there is nothing moved! (that’s just one point, there many others but that would make this post too long).
Also realise that the knife cuts both ways.
Ignorance of law applies to both user and provider.
If the user did wat he/she could to make sure that it seemed legit than they have done their part.
If adobe did to make sure then the user/visitor of the site can not simply grab the stuff, than the visitor places him/herself in in “illegal situation”.
If adobe gave the public the false presumption that content could be downloaded for free (NOT moved / stolen) then Adobe is also at fault and put themselves in a position where they can’t just make a statement that illegal activity has taken place on the user’s part.
To my knowledge A EULA is NOT intended when you have a license.
Even though literlally means “End User License Agreement” , it initially can’t be tied with a purchase. That will become clear AFTER you read the EULA. If you want the requirement that an initial purchase is mandatory than you must inform the user before he/she opens the EULA. Adobe has not properly informed the public on the downloadpage.
(You can not use the forum for that)
And what about freeware tools? And promotion based sites which from time to time give away software. They all have EULA’s a EULA is also to inform the user of the circumstances he/she can use the software.
If it is not clear on the website (downloadpage) than how is the user supposed to know if he/she can download and install?
- First off, the site which promoted this are respected sites. And still there are sites wich have not done any retration
(and see the points below about notification and retraction).
- Then you have the downloadpage which has no form of restriction/ID authentication and the serials are right there.
- I installed and read the EULA and at that point it seemed al legit.
And you still have the other points which you still can’t place under “ignorance of law” when the user has done it’s part by checking the below
There was and still is no notification on the adobe download site
Serials are displayed on the adobe download site
The EULA literally states "obtained" not "purchased"
Everything can be registered and will show up in your "My Adobe" profile
No adobe ID is needed to reach the adobe downloadpage
Adobe admitted that the whole thing could be seen as an giveaway
Adobe only used the forum to communicate that it was not intended as an giveaway, but as an way for owners with genuine CS2 license to reinstall because of the de-activation of authentication servers. BUT they never stated that downloading and using this version without a previous CS2 license is illegal.
· IF it is illegal to download and install then adobe would state that literally asap (right at the moment they explained in the forum that this is not for non CS2-license holders). Now there is only silence and adobe forum moderators are not responding to issue directly (an sort of "edict" from the adobe management not to discuss until further notice?)
· Days after this fiasco adobe hasn't taken any precautions to avoid further downloading/misunderstanding. (they still left the page as is, they even removed the requirement of an adobe ID to reach the page)
You cannot use the shop or speed example in this case, pro or against adobe.
The software world is totally different.
There are enough examples where older versions are given away as form promotions, and there even promotions which began “silent’ and then went viral.
And realise that the UK law doesn’t apply for the rest of the world, Adobe realises this and therefore hasn’t made an official statement yet. Not just a forum statement which led to some retractions within certain sites.
The assumption of “Consent of the copyright owner” was given on the moment when the downloadpage went up AND no form of notification was given.
Adobe still hasn’t informed me properly through email that download and install of the CS2 is only valid for users who have a previous genuine license.
”...Where copyright exists, the owner is not required to tell people - it's an automatic right....”
I do not believe this, you must always supply enough/proper information or else how is the public to know?
And I still have these questions
Where is stated on the downloadpage that it is intended for CS2 license holders?
http://www.adobe.com/downloads/cs2_downloads/index.html
· Why is that page accessible for everyone without an adobe ID?
Why Can the content be directly downloaded without even going to the downloadpage without any form of ID authentication.
Why is the EULA not customised for this?
Why is there still no notification on the download page?
Why am I able to register it and it shows up in my "My Adobe"?
Why have the users who have registered this with their full and valid address and email information not received any mail about this
Why is the forum the only communication channel to about this? When and Where will be the official statement? Will this be outside the forum. If not, why not use the website homepage and email adresses of the registered users?
Why are there still no takedowns issued on the sites which still promote this as free?
Knowing that there was no form of proper notification (and still none), how are the people who downloaded, installed and registered this to know that this was not some form of promotion?

Two complaints about Behance

Some complaints about Behance Jobs:
(1) The filters don't work. I set the job filters to "United States" and "NY," and the first five results were in Alpharetta, GA; Cookeville, TN; Stockholm, Sweden; and St. Louis, MO.
(2) My second complaint is that not only has Behance removed the section where an applicant can attach or write a cover letter, but now they won't even let the applicant attach a résumé. So much for good UX! Now Behance Jobs is useless to me.

Hello Duke,
Thanks for writing and sorry to hear that. To address your questions:
1 - can you try this again? Seems as though this was a fluke, since this feature is defintiely working - please see the below.
2 - You're correct that this has been removed - the focus is now on the work itself, so you will apply with your Portfolio of Creative Work when applying for a job.
Hope this helps and sorry to hear that you're frustrate! Let us know if anything else comes up.

Sending Formal Complaints

While speaking with a technician over the phone, I asked for the place I could send a formal complaint regarding my customer service experience. I was given the email address [email protected] When I just attempted to send the email, it was returned to me as a failure.
What is the correct address to send this to?
Thank you.

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have questions for HP about their products or services, please use the link below:
http://welcome.hp.com/country/us/en/wwcontact_us.html
This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
Thanks!
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation

Formal Complaints - Ombudsman Services

Having had 5 months of no internet, countless failed engineers, failed call backs, i spend a minimum of 2 hours a day on the phone for the last month. BT are still no closer to resolving my issue. Being passed from department to department. i am now being told i can’t cancel my contract without paying £350 for breach of contract.
I have called complaints department every day and they say the lady who is dealing with my request (Lynn Bailey) will call be back before 5pm…. This is ongoing….
I have a transcript of all calls made over the last several months noting times and failed promises. Its clear that countless mistakes by BT they have no real complaints department.
Has anyone ever used the Ombudsman Services to escalate a complaint? What is the time line and process for doing this?
Ryan

I've not involved the ombudsman with a complaint about BT (yet), but you may find the information on this page useful: http://www.ofcom.org.uk/contact-us/
Obviously, as a moderator here has volunteered to take on your case, you should probably give them a chance. Entirely your call if you also go the route of ombudsman and moderator.
To clarify the complaints proceedure (and please note, I don't work for anyone in the telecomms industry, I'm just another customer):
- Customer must raise fault.
- Customer must raise complaint with supplier.
- Customer must raise a formal complaint (distinct from a "regular" complaint - specific process to be followed). BT formal complaints process: www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/index.htm
- Customer must request a "deadlock letter" from the supplier. Deadlock cannot be requested until at least 8 weeks have elapsed from the formal complaint being raised. Supplier must provide deadlock letter within 28 working days.
- Once in receipt of the "deadlock letter", customer can involve the ombudsman - in the case of BT, this is OS:C.
OS:C will accept the "deadlock letter" - with your cover letter explaining the reason for involving them, at the below address:
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU
Without a "deadlock letter" OS:C will not get involved, unless you can provide evidence of a formal complaint, and the supplier not providing the requested letter within the timescales allowed.

Speed Still Slow After Formal Complaint

Looking for a mod to pick this up ...
I raised a formal complaint after having no BB for a week recently. Once the issue was (allegedly) "fixed" and we at least had access again I agreed to drop the complaint. However, our speed has still not gone over 22mb even though I'm on Infinity2. IP profile is currently 21.66mb and speed is below that.
I want to raise another formal complaint against appalling service provision, and frankly fraud in charging so much for a 20mb link.
I need a contact to raise a proper formal complaint and get my line issues (going for 2 years now) resolved.

Well, I am in the same boat! Two years ago when I took infinity I was achieving the BT suggested speed of 24 Mbps, it lasted for a few weeks then started dropping. Since I have complained and on two occasions when the speed haps dropped to less than 16 Mbps BT have sent and engineer to check the installation etc. In doing so he connects a device to my modem and Hey Presto! the speed increases back to 24 Mbps. Longest it stays there for is a month and almost as though it is calander triggered, it starts to drop.
Complained again yesterday, the BT suggested solution was for me to have a new modem and that would definately fix my speed issue and restore it back to 24+Mbps (all this is quoted verbatim) but, I would have to contract for another 18 months!. BT will not fix the issue first though as they have now added a note to my account that 12 to 17 Mbps is the best I can get. However, using the BT website and looking at the upgrade links the line check suggests 24 to 30 Mbps - wholly misleading I think.
Also as part of yesterdays nonsense with tech support and a reset of the hub FON is not active and calling them today it is as though I am talking a foreign language - I am being asked to go and find another hotspot!!
Hancop, how did you go about making your formal complaint?

Formal complaint about a removed topic...

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