Forms Client Java Applet waiting several minutes

Hello,
We use Forms 10.1.2.0 and html/javascript/plsql applications.
All forms applications are working but
we have the problem that from time to time the client java applet must wait minutes until there is an answer from the forms-servlet (especially when there is high activity in the system).
More than one user is working in the form with high activity - the applet sends a request
over the network - after 4 minutes the result is shown and you can go on working
without problems.
So a lot of users think the application has crashed and terminate before.
The applet shows no error messages.
There is no sign that there is a lost connection between applet and servlet.
It is not reproducible. That means you can work 2 hours and everything is ok
or you work 5 minutes and you have to wait.
network problems?
firewall problems?
do requests of the forms servlet to the database have minor priority on the application server
than html/plsql requests?
any ideas?

when the problem occurs (user has to wait 3-4 minutes) we found in the log
3 heartbeats from the forms client within 2 seconds ?
after 3-4 minutes the forms client is ok (user can go on working)
and the pings are every 2 minutes (like it is expected).
The application.log file may contain duplicate posts requests with
identical pragma header numbers, indicating that the client
is resending
requests due to network packet losses. Under normal circumstances,
only the last Post request, terminating a Forms session,
should contain
a duplicate pragma header number.
...a network problem ?
anyone else who had the same problem ?

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