Forms Personalization Issues / Urgent help

Hello Oracle Gurus,
I have an issue while customizing the Customer Standard Form in Oracle Applications using Forms Personalization.
Issue descritption:
1) In Customer Standard Form (ARXCUDCI), at Bill-to Site level i need to disable the buttons NEW and OPEN for a custom responsibility.
I have written code in Trigger Event "WHEN-NEW-FORM-INSTANCE" and in actions i mentioned as
1. Property - Object Type as Item
Target Object as CTRL.ADDR_SU_NEW
Property Name as Enabled
Value as False
2. Property - Object Type as Item
Target Object as CTRL.ADDR_SU_OPEN
Property Name as Enabled
Value as False
When i check, it is working for the NEW button (i.e. NEW button getting disabled) but the same is not working for OPEN button.
Am i missing any thing else.........Any suggestions are highly appreciated.
Thanks & Regards,
Lakshmi Kalyan Vara Prasad.

I would guess that the problem with the Open button is that there is existing standard code within the form that runs after the WHEN-NEW-FORMS-INSTANCE trigger that enables/disables the Open button based on some other condition.
Apart from opening up the form in Forms Builder and working through the code to work out what standard code is doing this (which can be an extremely painful process), I would suggest that you try moving your personalisation to a later event, such as WHEN-NEW-BLOCK-INSTANCE.

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