Forms runtime window fails to open successfully

Hi all, I have a user who cannot seem to get her Forms window to open correctly. She logs into Oracle. Selects the responsibility, selects the form she needs to open.
The middle window opens and the Forms Runtime window opens. However this Forms window never pppulates. It remains a blank screen.
I have cleared her jar cache and cookies and re-installed JInitiator too.
Nothing seems to work.
Any suggestions will be appreciated.

Hi,
What is the application release?
Do you have any pop-up blocker installed on this machine? If yes, disable all and check then.
Can you find any errors in Jinitiator Console Window? Any error in Apache log files (error_log and access_log)?
What if the same user from some other machine, is she able to open the form?
If none of the above helps, enable trace and see if you get more details about the issue.
Note: 310961.1 - How To Enable The Java Console Jinitiator 1.1.8 and 1.3
Note: 232651.1 - How to Enable Tracing in Jinitiator
Regards,
Hussein

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