FRAUD in the offer I purchased online, advertised $49.99

Question

Hello! I have had a very frustrating experience with Comcast customer service and billing department and my service hasn't started yet!! I am afraid I will have to cancel or opt out of your services.On Monday I contracted an online offer. Here's the screen shot of what I contracted. I tried to click on the blue letters "pricing & other info" but nothing will pop up never, so I was not able to check the "little print" that usually hides extra fees or anything. Go to your website and tell me if anyone can retrieve that info, from Chrome in my Galaxy Light phone, I couldn't.  On Tuesday I receive the confirmation of my order, but the details of my bill say something different from what I contracted!!  Here's a screen shot of the order confirmation.    Now, as I took screenshots of the steps it took me while I was contracting the service, here's the info of what I selected.   I remember I choose self installation and the cheapest shipping and handling, but I thought it wa going to be free too, as the one that was $29.00 something was the expedited shipping. Today, I needed to set up my username and password and choose the papaerless bill so at 11 am I called the number 1 855 230 4264  they said they could not help me and sent my call to other number, they helped me with the username and password and sent my call tbilling department so they could give me info about the carges on my confirmation email. The lady that picked up was super rude, first she said that I contracted the service at a comcast office, which I didn't, then she said some nonesense and ended up cutting my call and sending it to somebody else. I ask for her supervisor or manager and she told me he would be able to talk to me. Put me on hold and I had to wait more thatn 15 minutes for somebody to pick up my call again. The man that picked up, asked how was my day and since I said that I was not as good as I would wanted to, he put me on hold again and picked up 5 minutes later. By then I was very super angry >:-(  but I needed to finish this matter of knowing how much do I have to pay every month, so I tried to be patient, maybe a little sarcastic at a time. He started to give explanations that were not right, cause I answered with the info that I had. Then finally he said he had the offer I purchased and that probably it was shipping and handling what i was paying for, but he couldn't say if this was going to be my monthly statement or not.  He sent me to somebody else that was supposed to tell me this, but the man that picked up told me my monthly statement was going to be $54.** plus tax!! Even worse!! He didn't knew about the online offer or whatsoever. Please people!!!  All I want to know is if this $60.** was a one time charge or my monthly bill.   The state tax is around 10% in TN so what I expected to pay is $55.00 tops Who am I supposed to ask if neither your customer service or billing departments have the information???????  A super angry >:-( customer from Antioch, Tennessee

Answer 1

The same thing happened to me. I purchased the Trilogy but it only downloaded the first movie.
Also i looked at my accounts "purchased items list" and it didn't show that i purchased anything.
When i went back to the store to look at the trilogy order page, it didn't say that i purchased it.
It just had the "buy" button.
I will wait a few days to see if i get an email from the iTunes store to see if Apple finds out that
they made a mistake. If i don't get an email, i will have to email iTunes support to see if it can
get this problem fixed.