Fraudulent text message claims to be from Verizon - a scam.

Be advised of a fraudulent Verizon message offering a $20.00 off your monthly bill.  This seems to be a scam (not confirmed).  When I called they requested information that could be a used to access my account.  I didn't provide any information.  The phone number provided in the Verizon message was 855-238-1597 which I later found to be a scam.

... don't assume. As a rule Verizon will not automatically change a customer's account. There have been some offers that allowed customers to reply to text message thereby approving changes. There are some current valid offers from Verizon that may match this offering. When in doubt call *611 from your cell phone. Be aware that any call TO Verizon they will ask for your name and SS# or password to verify your identity.

Similar Messages

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    I have a strong suspicion that it is a scam.  Could somebody from Verizon please investigate?
    Has anyone else received such calls?

    ... don't assume. As a rule Verizon will not automatically change a customer's account. There have been some offers that allowed customers to reply to text message thereby approving changes. There are some current valid offers from Verizon that may match this offering. When in doubt call *611 from your cell phone. Be aware that any call TO Verizon they will ask for your name and SS# or password to verify your identity.

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    <Email Edited By Host>

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    Message was edited by: Ingo2711

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  • TS3276 How do I reconfigure Mail to the new settings required by Verizon? If I don't comply by Sept. 2013, my mail service will be interrupted.  The following is the message that I received from Verizon:

    How do I reconfigure Mail to the new settings required by Verizon. If I don't comply by Sept. 2013, my mail service will be interrupted.
    The following is the message that I received from Verizon:
    Please update your POP email application’s inbound and outbound server settings as soon as possible to match the new settings below:
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    POP3 Server       incoming.verizon.net           pop.verizon.net                       YES                   995
    SMTP Server        outgoing.verizon.net         smtp.verizon.net                      YES                   465
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    On 10.7 (most any other versions should be similar) Mail > Preferences > Accounts > select account > Account Information, and confirm that the Account Type at the top is POP. 
    If it's currently working and is shown as an IMAP account, then please stop now, and reply back here with that detail.
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  • I have an iMac desk top, iPad, and two iPhones. Someone (a family relative) has somehow copied text messages, and possibly emails from our iPhones, and sent them to other people. He has had access to my wife's iPhone numerous times. Can I check our iPhone

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    Follow the instructions here: http://support.apple.com/kb/HT5665
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    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
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  • Is it possible for sms text messages to be forwarded from one iPhone to another

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    Do you mean forward them automatically?
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  • Fraudulent Text Messages and Verizon's Response

    I received a text message telling me I had won a $1,000 Best Buy gift card, with instructions on how to claim it.  I suspected it was fraud and called Best Buy.  They confirmed it was a fraudulent text and told me they had received thousands of calls about the message.  I called Verizon Customer Service to inform them about the message and they claimed to be unaware that this message was being circulated to customers.  I was told that this sender could not be blocked from sending messages to Verizon customers, despite knowing the phone number it was coming from, and knowing that the messages are fraudulent scams.  On top of it, I'm paying Verizon for the privilege receivng these scam messages, since I don't have a text plan. I'm very disappointed with Verizon's response and the fact that they aren't taking a more proactive approach to protecting their customers.  I think Verizon's Customer Service and Fraud Departments should want to know about these scams and should at least act like they care about preventing their customers from getting these bogus messages.  They should have an easy way to forward messages like these to their Fraud Department. I also hate the fact that I have to pay Verizon $.20 for each fraudulent text I receive.  Never was offered a credit.  It's a good way to "encourage" customers to pay for a text plan, even if they don't text much.  I'm a long-time customer who has spent a lot of my hard-earned money with Verizon over the years.  I feel like I'm getting nickel-and-dimed to death on top of the overly-complicated plans and inconsistent information I receive from customer service.  Do they really care about the customer, or just about the revenue?   

    More and more of these type of messages have become a regular because of all the electronic footprints users are leaving all over the web like Facebook, Twitter, file sharing and not to forget the free applications that are usually infested with advertisements..
    Security should start at home first because no level of security will stop personal information from being available when users simply give it out to oters on a regular.
    I have had a number of clients that would go to a infected site that requested for the user to disable their system Virus Scan or Firewall to access data from the site and the customer would do it and then their system gets infected, is this some how my job to resolve this issue for free?
    I really do not see how this is Verizon’s problem to resolve.

  • "Premium Messaging" (aka "Premium Text Messaging) - Blocking 3rd Parties from Generating and Opting Out

    <Duplicate post and will be locked. Please see any replies at How can I block text msgs?.>
    NOTE: THIS MESSAGE IS INTENDED AS INFORMATION SHARING
    Here is what I've recently learned (the hard way) about "Premium Messaging"/”Premium Text Messaging” charges of $9.99 that show up in the "Usage Charges" section of your monthly bill under Data (taken from an email from a Verizon Wireless Customer Service Rep):
    "...Premium Text Messages are services offered by third party content providers. They can offer many different things such as: weather or news alerts, sports score alerts, horoscopes, jokes, and even traffic reports. They can also provide entertainment services such as: games, trivia, chat services, free ring tones, or as a part of social media for services provided through Facebook or other sites. You may also be familiar with television or radio programs that have you vote for your favorite artist by sending a text message to a short five or six digit code. Sending a text to those codes is how you get signed up for these services.
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    ...I recommend sending this text as soon as possible to avoid future charges. Judging by the date you supplied, they appear to charge on the 6th of every month."
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    I believe you can also do this yourself at:
    https://wbillpay.verizonwireless.com/vzw/accountholder/uc/UCServiceBlocks.action
    You can also read about this subject at:
    http://support.verizonwireless.com/faqs/Premium_TXT_and_MMS/faq_premium_txt_and_mms.html - pay special attention to item #4.
    For those who say “you should have read your contract more clearly in the 1st place”: my father had died not long before I signed up with Verizon, and I was still in a fog, not really capable of absorbing a lot of information.  I don’t remember reading the first such msg I got; I might have even deleted it before reading it completely because at 1st glance you can tell it's a solicitation. What that very brief, 1st glance doesn't scream out at you is the fact that this is something you must reply to opt out of.
    Message was edited by: Maki
    Message was edited by: Verizon Moderator

    I called customer service from my phone to get this taken care of, and everything went great. 
    If anyone else has the same problems, just know that I got this resolved immediately.  I put the block on premium messaging last night, and this morning I saw a Verizon Support tweet about this same issue that recommended forwarding the spam message to 7726.  I did that and followed some instructions that were replied back to me.  Then I went ahead and called customer service, told them the problem, and they issued a credit right away.  I just checked and it went into effect immediately.
    Like I said, if anyone else has this problem, these steps resolved it perfectly for me.  Good job, Verizon.

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