Free of charge wallboard 2.4

Hi all,
It has been a while since I posted my last version of the free of charge wallboard.
Some of you know that I changed jobs since (because my former employer did not like me working on the walboard). Since then I no longer have the option to further develop the script because the current employer is an Avaya shop for telephony.
I keep receiving a lot of request for the files, for unencrypted version, et cetera (and I note that a lot of people never read the full thread, which I have to say that I think that is just lame).
Because so many of you seem to enjoy the wallbaord and have great ideas for add ons and changes, I am posting version 2.4 which is last release I will post here.
The only thing changed from 2.3 to 2.4 is that I removed the encryption.
This will enable the Cisco netpro forum community to further develop this script. Note that the disclaimer file in the archive contains important info about how I would like you to handle the copyright (don't try to make mony from my efforts, unless you are willing to provide me a fair share :-))
Also important to know is that I had no possibility to run a test on this last version so it may contain small errors (shouldn't be the case, but just so you know).
Last but not least, since I have no test bed, I am unable to provide any form of support. So please, don't email me with support questions. If you do need to contact me for whatever other reason please send a mail to [email protected]
Kind regards,
Leo

I recieved an e-mail from a netpro member today with some good questions so I thought I would share it with the rest of the community in case others had similar observations...
just loaded up the wallboard script and it is awesome. Thank you for your work in making it more presentable. Please understand that this not a request for support and I am only providing feedback as I am assuming you are planning to use the board in production as well. Please let me know if you would rather me post it to the forum.
1) The overall call stats seem to conflict with the data displayed in the queue stats. For example, the number of abandoned calls in the overall is 4 and the number in the calls abandoned column is 3 (if you total them).
2) The longest wait time in the overall call stats is displaying differently than the longest wait time on the queue stats. I wonder if one of the stats is taking into account vmail time. This could also be playing a role in #1.
3) The supervisors who also participate as agents are not listed in the status column. I realize this is something that may be unique to our environment but it seems that you would want it to represent all agents regardless of whether they have elevated privileges.
For your first two questions, you are correct that the overall stats
do not match up with the detailed CSQ stats. As near as I can figure,
the overall stats are a summary of the past 24 hours which is why you
may see totals that are always the same or larger (never smaller) then
you real CSQ totals. If you notice when you load it up first thing it
then morning it may say on the overall stats that you've already taken
X number of calls when you agents haven't even begun to sign in yet.
I haven't gotten TAC confirmation on this yet, it's just my best
guess.
As for your third question, this has been a source of great
frustration for me as well. As it turns out, Cisco does not report
Supervisor availibility in the Real Time stats. I found this out the
hard way when my system (which was showing only 60 agents logged in
out of a total 75 seats licensed) wouldn't allow the 61st agent to
sign in to IPCC. They were met with a "number of licensed agents
exceeded" error message. After looking at the stats and seeing only
60 agents signed in I was a bit concerned so I opened a TAC case.
Come to find out, IPCC does not report on supervisors logged into the
system, but continues to decrement the license counts. So when a
supervisor signs in with both CAD and the Supervisor desktop you're
using 2 licenses but only one will show in the RT stats. If the
supervisor logs in with the supervisor desktop alone and no CAD,
nothing will be reported for that user.
I'll look for a way to dip through the DB tomorrow to see if there
isn't some way I can end-around this issue and display stats on
supervisors seperatly.
Cheers,
Jeremy Fielder

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Actually I have couple of queries regarding free goods.
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I can suggest you to use the process "Rebate of a Kind" where in you can manually enter the subproducts as free goods only thing is you will have to mention main item lineno in the higherlevel item categor of the sales order.
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Hi,
Free of charge delivery -
Free of charge delivery is used mostly when you provide samples to customer
http://help.sap.com/SCENARIOS_BUS2004/helpdata/EN/31/923341431ef723e10000000a155106/content.htm
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Kapil

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I have a requirement with free of charge functionality.
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hello, friend.
please note that you have:
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2. free goods, to be given when the customer orders a certain quantity of materials
which of the above functionality are you more interested in?
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p.s.
again, with the second functionality... if you create free goods condition records now, this will not affect sales orders already created and saved (free goods will not apply). so if you want to grant free goods retroactively, you either have to do free-of-charge delivery with reference to the previously created sales order, or you need to change the sales order by deleting the ordered item and re-entering it so that the free goods functionality will work (assuming that the order document date falls within validity period).
Edited by: jonathan yap on Oct 1, 2008 12:30 AM

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(It comes from SAP help
http://help.sap.com/erp2005_ehp_03/helpdata/EN/70/a7853478616434e10000009b38f83b/frameset.htm).
Got some questions about the above. Pls help to solve. Thx.
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Hi Cathy,
>Q1: Does the process match SAP statement above, sales order -> outbound delivery -> invoice -> return order (to be rejected after PGR for return delivery) - return delivery (PGR) - free of charge subsequent delivery (to be created with reference to return order) - delivery (no invoce to be created)?
> (to be rejected after PGR for return delivery) -
What does this mean???
Std Process is
Sales Order - Delivery - Invoice - Return Sales Order (wrt sales order / billing document) - Return Del. (wrt Return Sales order ) - PGR - Credit Memo wrt Return Sales Order
OR (If not to create credit memo)
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>Q2: If the process is correct, how can the financial balance the value of returned goods, sales cost? Is it through the replacement goods? In my previous understanding, it's the must to create credit memo because return delivery has PGR.
It is not must to create credit memo unless the customer has asked for.
Eg. if you have sold material worth Rs. 100/-, invoice is created. Here customer a/c is debited. Now, you do return sales order - return delivey. Till return delivery, no accounting posting take place as far as customer is concerned. (Material doc is created after PGR and then a/c doc is created where cost of goods is posted) So after PGR, if the cust wants, either you can create Credit Memo where you return the money (in this case Rs.100) to customer that he has already paid or you deliver the material free of charge.
Only in case of Credit Memo, accounting takes place where customer a/c is credited. So there is reverse posting
For free of charge del. there is no accounting posting taken place
>Q3: What order type is used for free of charge subsequent delivery? It seems SAP help mentions FD while some one mentions SD.
Both these Sales Doc. types are available in Std SAP system
SD - is used for Subsequent Delivery Free of Charge that is created wrt Return Sales Order / Billing Document
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regards,
Sagar

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User wants to transfer the cost of the FOC item to the main item when FOC material is taken from the valuated plant and sent to the customer.
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transfer of cost from sub item to main item is configured in the delivery to billing copy control for the main item. go to VTFL > select the required item cateogry > here at the bottom you will find a check box Cummulate cost. Tick it.
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Free of charge

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I'm a bit confused about blocking free of charge orders.
I know there are free of charge Sales Doc categories and you can block them. If you create a free of charge sales doc do you still have to put the item category as free of charge for the item to be free of charge? And vice versa can you put a free of charge item category in a normal sales document?
I also know there are item categories which give 100% discount e.g. TAN but my company has TAN set to Pricing X in TVAP so does that mean TAN not a free of charge category??
Using TVAP I can see 7 Z categories using Pricing B i.e. 100% disocunt. Does that mean that these are the only item categories that can be used for free of charge goods?
There appears to be several free of charge sales doc types configured but not blocked, to ensure all free of charge items are blocked for delivery do you block at item category for ones with pricing of B? If so how?
Thanks for your help,
CT

Hi
The TANN item category says, the pricing is B - which says, the Item is priced but 100% discount.
Here in sales order at line item level for the material with item category TANN - if you observe in the conditions tab - the pricing will happen as that of the main item or normal item and at the end of it 100% discount will be determioned with the help of the condition type R100 in the pricing procedure. The requirement for this condition type R100 reads the pricing field in the item category and if the value is B then determines the value as discount.
Regarding the categorisation of the sales document types...there are four categories,
1. Pre sales - Inquiry and Quotation
2. Sales - Standard Order, Rush Order, Cash Sales, Deliver Free of Charge
3. Outline agreements - Contracts and Scheduling Agreements
4. Complaints - Returns, Cr Memo Request, Debit Memo Request, Subsequent Delivery Free of Charge
Thanks,
Ravi
Please close the thread if you feel that your question is answered.

Customs Invoice - Free of Charge Goods

I've got a question to the customs invoice. I have free of charge goods, but for customs calculation I need a price for the free of charge goods (the price which is normally paid for the product) For example the free of charge item should have a price of 500$ at customs invoice. but for the standard invoice (F2) the price should be 0, so it shouldn't be listet on the invoice.
My first idea was to create a new condition type ZR00 and by entering sales order I maintain also ZR00 for free of charge items. During creating the Customs Invoice a procedure checks if my item type is free of charge. If the item type is free of charge, print the price ZR00, else print PR00.
How can I handle that on another way?
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Matthias

Hi,
Go through the link below. see if it helps you .
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Free of charge item tax calculation

Hi all
I have a requirement for VAT calculation for free of charge item in sales order.
For these items (item category TANN) with VPRS for internal price condition and MWST for VAT tax condition i'm able to calculate the value for VAT accounts purpose.
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Hi
If you are asking whether the congiguration is possible it is certainly possible in standards itself with alignment of condition types
Normally we will place condition type MWST after R100
In this case MWST should be placed before R100
It is the same as suggested by Mr. Murali but the important thing which he missed out is After placing R 100 after MWST you have to Fill up FROM and TO for condition type R100 excluding the step nos of MWST
Suppose PR00 is step 10
Then it should be MWST Step 20
Then R 100 step 30 For this R100 you should fill up from and to as 10 and 10
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