Frequent Broadband Resets and poor performance

Question

I have tried everything on this forum to improve the reliability of my BT broadband connection. I am no at the end of the trail concerning alterations I can make to my internal configuration.
My best configuration is now:
No internal extension wiring, no bell wire. The NTE master socket has an ADSL nation faceplate with inbuilt filters and the BT Home Hub 3 connected. I have BT graphite series remote phone set, with the answerphone plugged into the filtered faceplate.
There are no other connections in the house. All other wires and filters have been removed.
There has been progress made in that I now connect at 8 to 10 Mbs, but BT speedtest measures dowloads at 4-6mbs, even commenting that this is poor for my line speed. I now connect in fast mode not Interleave mode. The telphone still sometimes disconnects the broadband, but always causes errors resulting in blanking. BT vision streaming is often interupted at any time.
Here are my stats, with a hign numbers of error seconds;
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 02:50:57
Downstream:
9.617 Mbps
Upstream:
443.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.9 dB / 17.2 dB
Line attenuation (Down/Up):
29.7 dB / 14.9 dB
Output power (Down/Up):
20.8 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1575 / 90
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
27279 / 28
Error Seconds (Local/Remote):
8590 / 384
Solved!
Go to Solution.

Answer 1

The quite line test was Quiet. The hub is connected through the BT master socket and one filter . The Home hub 3 has been reset by power off and on.
This is the line test.
FAQ
1. Best Effort Test: -provides background information.
Download  Speed
6.66 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
 Download speedachieved during the test was - 6.66 Mbps  For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.  IP Profile for your line is - 7.14 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.19 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.19Mbps  Additional Information:  Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
These are the router stats:
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 00:35:01
Downstream:
7.898 Mbps
Upstream:
443.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.7 dB / 10.5 dB
Line attenuation (Down/Up):
30.2 dB / 15.7 dB
Output power (Down/Up):
20.7 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
32 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
66 / 9
Error Seconds (Local/Remote):
161 / 2