Friends and Family Mobile - Are you being fleeced ...

Is there anyone else out there being fleeced by BT who have stayed horribly silent about their Friends and Family Mobile service which not only increases your calls to mobile costs but also charges you monthly for the priviledge?
It has been going on since at least 2011 and is still happening...
Come on BT - start being honest, repay the sums you have conned out of your customers and recalculate the bills you have charged to your loyal honest customers...

Friends and family mobile is no longer available to new customers as this link shows https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/td-p...
if you are still paying for the service you have not renewed your contract for a long time now
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Similar Messages

Friends and family mobile discount

Hi,
I'm looking at renewing my contract for the unlimited package along with line rental saver, I have up until now also had Friends and family mobile bolt on applied free each year to my account, however, I have recently been in contact with BT about renewing and they advised that calls to mobiles are a lot cheaper now than what they use to be and that the Friends and family mobile bolt on is no longer available to order could someone clarify this?
Many thanks.

It was on Watchdog last Thursday...
Friends and Family mobile isnt worth paying for- unless you makes lots of calls to mobiles during the day.
If you make calls to mobiles mainly in the evening then you wouldnt need the mobile add-on as it would work out cheaper on a standard calling plan.

How does friends and family mobile deal work ?

Hi there, just recently come back to Bt and have unlimited evening and weekend with friends and family mobile deal call plan.
Does this apply to all the mobiles I call, or do we have to register the numbers to get the discounted calls ?
Thanks in advance.
Shi

Hi shi,
Welcome to the forum.
The Friends and Family Mobile discount applies to all mobiles, you don't need to add any numbers. See here for more info on prices.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Does anyone understand "Friends and family mobile"...

Does anyone understand the "Friends and family mobile" charge/option? Can't find anything on the web site/help that explains what it is or how it works.
I queried the charge on my bill and was refunded - but the live chat operator didn't explain what it was or how I could tell if it had been applied to any calls.
Solved!
Go to Solution.

I don't know if this will help, taken from this forum.
https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/m-p/...

Friends and Family Mobile

I have this feature on my account but does anyone know how I add friends and family to my list please. Thank yiou.

hi it is automatic each mobile you call is added automatically
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Friends and Family numbers

I can't find where to enter or change my Friends and Family telephone numbers.
Where has this feature gone?
Solved!
Go to Solution.

It apparently ended in April 2010.
from user john56: It ended when free evening and weekend calls and any-time call packages became popular as they provide you with free calls rather then reduced price calls from friends ad family.
Friends and family mobile exisits though and gives you reduced prices on all mobile numbers. iirc 7p instead of 13p per minute.
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Friends and Family--Restricted Calling

When you have a number saved on your Friends and Family list, can you call it through a restricted number (*67) and still have it count towards your "IN Calling"??

Yes.

Friends and Family - (not mobile)

Hi
I've just been viewing my bill on-line...
Is there now no concept of the old Friends and Family where you nominated some landline numbers, a mobile number and an international number to get discounted calls?
I'm happy to be told this was discontinued (probably years ago), but if not where are they listed?

It was discontinued, several years ago.

Why are profile pictures of friends and family not displaying in my facebook anymore

Something has happened to the display of friends and family profile pictures when they post. It is just written text and I cannot get their picture to display in conjunction with post as it was before.

See [[Images or animations do not show]]
*A way to see which images are blocked is to click the favicon ([[Site Identity Button]]) on the left end of the location bar.
*A click on the "More Information" button will open the Security tab of the "Page Info" window (also accessible via "Tools > Page Info").
*Go to the <i>Media</i> tab of the "Tools > Page Info" window.
*Select the first image link and scroll down though the list with the Down arrow key.
*If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.
It is possible that you clicked "Block Images" in the right click context menu while trying to save an image.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

Where are Friends and Family confimations sent?

I just set up our friends and family list, and it tells me it's going to send approval to the account holder. Is it through email or text?

I believe it sends the request to their MyVerizon account directly. They may not get a notification, but should see it in their MyVerizon when they log in and view their Friends and Family numbers. I'd contact them and let them know you've submitted numbers for them to approve.

Pending / Approval of Friends and Family -- no warning, no follow up, lost on a technicality?

Hi,
I recently was looking at a Verizon One-Bill (all 21 pages) and saw that we were being charged for going over minutes. I found this odd since my wife and I looked at our calling detail in December and added the top 10 phone numbers.
When I signed on today it turns out that none of the Friends and Family changes were ever applied since I didn't log back in and approve them even though we have 1 userid and password just like every other family account, electric, auto insurance, OTHER ACCOUNTS IN THE ONE BILL PLAN. We made the changes while looking at my wife's phone number since she uses 90% of the family minutes but it appears I had to go back to my phone # and approve.
When I call customer service the woman was nice but when I explained that we were charged hundreds of dollars even though the F&F numbers were sitting there not used and that I did not know nor was I notified that I had to approve the account.  I asked if there was any way we cold be adjusted, again, since the numbers were there in pending status and I could onto figure out why someone would maliciously add phone numbers to F&F so why would there be a reason to approve them.
The CR that we actually had 3 accounts not 1 and when I asked her why the 3 accounts have the same login and password, she seemed shocked that we only used 1 login and password when we could have had 3. Then when I asked if there was a chance for a credit, that we have been customers for over a decade and she explained again that the changes were made on a 2ndary account and the burden was on us to know the process and apparently she thought the real issue was that I could not grasp the concept of multiple accounts under 1 family plan since she explained more slowly 2 more times.
wouldn't say anything if there was a email or text stating I have F&F in pending but there is not and you need to check the F&F to find out.   This is despite the fact that Verizon sends text every other day and my other accounts send text for all of their payment issues, as well as emails.
Has this happened to anyone else?    Can someone explain to me how, as the CR later stated, multiple accounts for each family member is the norm and not the exception even though every internet payment account we have has 1 user id and password.. 1 account for ever other utility, service, loan account we process online.
Thanks in advance

Verizon does let you set up different MyVerizon log ins for each number on your family plan. The account of the primary line/account holder has full access to all of the information on the plan, and the ability to make changes, add F&F, and generally administer the account. The secondary accounts can only access information for their specific line, cannot make most changes to the account, and cannot add F&F numbers (they can only suggest them). What they can do is manage media purchases and back-up assistant entries for the line that the account is associated with.
If you used BA or made media purchases for your secondary lines, you probably created those accounts (or perhaps they were created for you by the Verizon staff who helped you set up your phones?). You may have never logged in to them again, most people don't need them very often.
It is possible for the wrong MyVerizon account to be tagged as the "owner" account, leading to the wrong login having administration priveleges. It's pretty simple to sort out, you just have to call in and ask for the correct MyVerizon login to be designated as the account owner.
It sounds like you were logged in to a secondary MyVerizon account when you made the changes, and since those accounts don't have the priveleges to make changes to the F&F numbers, they would not have been applied to your account. In terms of getting a credit, some reps are nicer than others, you might try again. The long story short though is that Verizon isn't obligated to give you a credit and they may not.

If a Friends and Family number is set to forward calls, does it count as a Friends and Family call?

I just want to make sure this is correct and that I'm not misinterpreting what I'm seeing on my call summary (I just started doing this, so haven't gotten an actual bill yet).
I have a non-Verizon Friends and Family number that I set up to forward to my Verizon cell phone.
The on-line call summary list is showing these as coming from the originating number.
I thought that since the number is actually going to my Friends and Family number, and then being forwarded from there, that it would show up as a Friends and Family call, but that doesn't seem to be the case.
If anyone could verify how calls going to a Friends and Family number and then being forwarded to a Verizon phone should be categorized, I would appreciate it.
Thanks.

barts185 wrote:
Not sure why the double post. If you are using IE9, it double posts unless you are using "compatibility mode". Why it does that is another issue.....
I don't see a way to delete it, so am editing it. Hey, that works - and kudos to you for figuring out how to edit a post
Thanks again!
Off topic, yes, and it looks like rcschnoor answered your question. All is well.

Friends and Family Pending

I entered 3 Friends and Family phone numbers on my account on 6/28. One was immediately accepted. The other two are still " Request Sent to Account Owner 06/28/2010" . Today is 7/1 so I think the 24 hour period is done.
The "funny" thing is that the one that was accepted states " Request Accepted by Account Owner 04/17/2010" . I did not have a wireless account with Verizon in April.
What is the scoop?
Best Regards

hark2002 wrote:
I entered 3 Friends and Family phone numbers on my account on 6/28. One was immediately accepted. The other two are still " Request Sent to Account Owner 06/28/2010" . Today is 7/1 so I think the 24 hour period is done.
The "funny" thing is that the one that was accepted states " Request Accepted by Account Owner 04/17/2010" . I did not have a wireless account with Verizon in April.
What is the scoop?
Are you the "Account Owner"? I see you are on a Family Share 1400 plan (recently added your line?) - that means that all the phones on the plan SHARE the same 10 F&F #'s. Possibly the first # you entered was already one of the F&F that had been added before your line was on the account; and all 10 are currently assigned, so the other two you entered are not being accepted at this point.
Does any of this sound possible?

Activating Friends and Family

For some reason, when I log in as the account owner, and try to add numbers to the friends and family, they always end up as pending. Also there's only 5 slots even though I have a family plan with 2 phones. How do I activate it?

It sounds as if you are not logged in as the Account Owner Role. Only the Account Owner Role can add the friends and family numbers. When an Account Member request to add friends and family numbers, the request is sent to the Account Owner, the account owner would see the request on a status bar on the main page once logged in. The numbers requested by the Account Member remain pending until added by the Account Owner Role. You can tell if you are the Account Owner Role, as the Account Owner Role will see can see the detailed bill for all the numbers on the account, see all the friends and family numbers, and have access to call details for all the phones.
Friends and family numbers take 24 hours to take effect from the time they are added.
Friends and family numbers can be added online by the Account Owner Role, or over the phone though an automated system at 1-800-922-0204 or *611 from the mobile device > Option 2 > Option 5 to manage Friends & Family (follow prompts as instructed).

Friends and Family Mobile - Are you being fleeced ...

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