Frozen Screen Share Problem

I have had this problems several times.  I don't know what is causing it.  I set up a meeting and have people attend the meeting and share my screen this work fine for a while in that meeting room.  The next day I go to share my screen in the same meeting room and my participants can see nothing.  The participants login fine I can see them and they can see the pods I have open but the screen is not sharing.  It acts as though it is sharing.  The Share button at the Bottom of the screen is there.  The Stop Sharing button is not there.  The Share pod is completely blank.
I have noticed that the last time I had this problem was after the install of the adobe plugin that has to be done before you can share.
Any suggestions on what my problem can be?
Could this be due to the meeting times?
The only way I have been able to fix this is by deleting the meeting and starting another.

This sounds like a known bug that was fixed with the new Add-ins located here:
http://www.adobe.com/special/adobeconnect/migration/index.html
I recommend that you:
1. Uninstall Adobe Flash Player
2. Uninstall the Connect Add-in
3. Reinstall the latest Flash Player
4. Install the new Add-in
5. Clear your browser cache and restart the browser
6. Enter the meeting room and see if you run into this issue again.
If you still have an issue, then I suggest you call into Adobe Support and get them involved in looking at your system.

Similar Messages

  • Screen share problem

    me and my mate keep trying to share his screen. he can share my screen fine, but the option to share his screen is greyed out. it is the same on both computers. does anyone know whats wrong? we are both running snow leopard and have the latest ichat.

    I have a similar problem. My folks are 200 miles away and are running a 24 inch iMac with 10.5.8, and I'm running the same hardware with 10.6 with both having 4 GB of RAM.
    We can video chat just fine, and we're both on different ISP's. I used to be able to share my folks screen up until a few months ago (its not related to 10.6, as I had the problem before that), but can't now.
    However, I've had a friend of mine do some experimentation with me. He is with yet another ISP. He can share my folks screen with no problems (he's running an iMac with the 3.06 processor but 10.5.8 and 4 GB of RAM). In addition, I can share his screen with no problems whatsoever.
    So, I can't point the finger at either mine or my folks router, or either mine or my folks port set up on our respective computers. Nor does its appear to be an ISP related issue.
    As my folks are septuagenarians and not really computer literate, it had to wait for a visit from me to find this out
    Any thoughts?

  • Problem with my iPod touch: Frozen screen, unable to access anything as slider does not work, will not accept a full restore.  Apple Store advised that it is a 'hardware' problem and I could trade-in!

    I am a relatively 'new' user.  Touch was a gift, I used it in a simplistic way - listened to music took a few photos, added a few calendar events.  After a year I then decided to be more proactive and found a few free apps (Solitaire) - then had a the frozen screen problem which I though was connected to low battery, but it wasn't.  I recharged it, still could not access, then tried a full restore and got an error message.  Took it to a Genius Bar and was told it was a hardware problem and as it is out of warranty  I could trade in or just buy a different product.  As this is my first Apple product is this usual?  Do Apple products have a very short shelf life - I anticipated that it would last me longer than a year!  Has anyone else had this problem?  Was it able to be resolved? Or is it worth trying to get it repaired - and if so who can do it - Apple  Store did not offer that to me as an option?

    Sure sounds like a hardware problem. It happens some times. The iPod is just an electrical device.
    Apple will exchange it for a refurbished one for this price. Apple does not repair your iPod.
    Apple - Support - iPod - Repair pricing
    A third-party place like the following maybe less expensive. Google for more places.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • Screen Share connection problems

    I have an iMac and a MacBookPro on my home network. I used to be able to share screens between them quickly, trivially, painlessly. For a while now, though, it never (or rarely) works. Not sure, but possibly began after I upgraded to Snow Leopard.
    Setup:
    Snow Leopard on both computers
    ADSL Modem -> Airport Extreme -> Wireless connection to MBP and iMac. (both are within seven meters of the Airport Extreme
    What happens?
    I'll try to connect and it just says "establishing connection" forever. Eventually it might say "Connection Failed" but not give any other diagnostic.
    Everything else works ok -- shared time capsules, access to the internet, etc.
    Advice on how to debug this problem? I tried it last night w/ a brand new MacBook, and had the same issues.

    Make sure that both ends are set to Screen Share (as in, receiving), and make sure both can "see" the other.

  • Im trying to screen share on ichat but my buddies chat says I'm not available when my chat says i am... so whats the problem?

    im trying to screen share with a buddie on ichat but on my buddies ichat it says im invisible when i really am available and my ichat says im available>\. So im wondering how to fix this problem!

    Hi,
    If this is iChat 6 then go to the General Section of the iChat Preferences
    Untick the Link Buddy lists option.
    Then check the Status for each Buddy List
    10:22 PM      Thursday; August 25, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • I have an iphone 4s that has been hacked.  Apple support has suggested that a 3rd party software has been downloaded replacing apple software which enables the hacker to screen share.  I need all the info about how it was done, and how to fix the problem.

    I have an iphone 4s that may have been hacked.  Apple support has suggested that a 3rd party software may have been downloaded allowing screen share.  I need all the info I can get as to how this could have been done and how to fix the problem.

    The only way the iPhone could have been hacked in such a manner, at least by any method currently confirmed, is if the iPhone was jailbroken. Was yours?

  • How can I use screen share of my mac mini?  Problems validating

    I recently purchased a mac mini to act as my home media server for audio as my airport express was not playing nicely with my Peachtree DAC.  Anyway, I have set up sharing on the mac mini and can't figure out how to connect from my wife's Macbook, or her iPad.  (I use a PC, so would welcome advice if available on how to connect across platforms as well.)  My goal is to set up the mac mini without a monitor or keyboard connected to it and have it sit with our main stereo. 
    I am able to connect to the mac mini via my wife's macbook IF I ask for permission and I grant it from the mac mini.  However, I am unable to connect no matter what I try if I try to log in as a registered user.  I have tried to add her as a user to the mac mini, I have tried to log in as a guest, and I have tried to log in with a password but no matter what I try, I get an authentication error when I try to log in as an authorized user.  For more clarity, here is what I have tried:
    1.  Added authorized users on the mac mini.  I created a user name for "jeff", "maureen", and "lastname_maureen" on the mac mini and provided a password for each user.  "jeff" and "maureen" are just created on the mac mini, and "lastname_maureen" is the user name of my wife's computer.  I confirmed the passwords, and still am unable to connect.  I have allowed any user on the network to access screen share, and no matter what I do I get an authentication error.  Again, if I attempt to log in from my wife's computer by asking permission, it works fine but I can't figure out how to set up an account to login.  Please help.  Thanks!

    Have you tried connecting one to the HDMI output, and another to the Thunderbolt port (with the appropriate Mini DisplayPort-to-other connection adapter as needed)?

  • I'm trying to use Mountain Lion Server so my family can have separate logins via Screen Share to their iTunes.

    Using Mountain Lion Server so my family can have separate logins and connect via Screen Share.
    Works great, each has their own home directory and permissions are perfect.
    Now setting up iTunes for each with their own Library (not shared), thus keeping multiple Libraries.
    I get this;
    This Computer is already associated with an Apple ID.
    If you download past purchases with your Apple ID, you
    cannot auto-download past purchases with a different
    Apple ID for 90 days.
    What!
    So what it is on the same computer, they are completely separate Libraries never to be mixed.
    If this works, I only need to keep one computer up and running, instead of three.
    Each can do their syncing/backup and connect to the various Airplay/AppleTVs I have around the house.
    How do I fix this.
    Thanks

    Bottom line is you can't - easily.
    You need to make sure that you log out of the server each time otherwise the ID is running. To explain, if you had a laptop with different people using it, your solution works fine. Each time someone logs in, the iTunes ID is different so it works as you can only have one person using the laptop at any one time.
    Now, turning your problem inside-out, you want people to be able to log into iTunes concurrently to use their own version of the program with their own library. This does not seem to work and you get the conflicted ID error message. Even though iTunes is running under their own login ident, I have never been able to get this working reliably and was told that iTunes is NOT a network-aware application as it is designed to be single user.
    The way I got around this was to login as XYZ and to make sure that the ID was changed in iTunes accordingly. However, it did not always work so I gave up with the whole thing.

  • Can't access the web but can screen share and secure shell on my network???

    Hi,
    I don't know if this is relevant, but I installed a security patch along with a safari patch the other day and the next morning, I could not access the internet, however I can do things like screen share and ssh. I cannot however view internal websites on my network, whether I'm connected via airport or ethernet cable (attached to either time capsule or the modem directly). Whenever I try to go to a website in either firefox or Safari, I get a message saying I'm not connected to the internet and a "Network Diagnostics" button (which says it cannot fix my problem). Here is what I've tried:
    -Repair Disk (everything OK)
    -Repair Permissions
    -Restart computer
    -Turn Airport card off then on
    -Restart modem and routers, one by one in daisy chain order (and then restarted computer)
    -Tried different browsers
    -Tried connecting directly to modem via Ethernet cable in addition to wireless
    -Restored the System from a time-capsule backup from Sept. 6th (noticed the problem on the 10th)
    -Turned off my firewall
    -Created a new user account and tried it
    -Let my computer remain off for a half hour
    -Zapped the p-ram
    Here's what I've confirmed I CAN'T do:
    -Access the web via either Safari or firefox (haven't tried any other browsers)
    -Access the Software Update Server
    -My iCal calendars cannot access the webdav server
    Surprisingly, here's what I've confirmed I CAN do:
    -Ping other computers on my network
    -Use the Screen Sharing App. with computers on my network
    -Access the internet from every other computer on my network (4 of them)
    -ssh to other computers on my network
    I've been using my computer infrequently lately, and I'm not sure when the last time was I accessed the internet or for that matter when I performed the security patching, but I'm pretty sure it was within the last week and a half. I really don't want to try restoring from an earlier backup, but I'm reaching the end of my rope. Anyone have any other ideas? I'm fresh out.
    Rob

    The problem was either the Security Patch 2010-005 or the Safari update (though I don't have the version number in front of me). Note, I had ignored the iTunes 10 update. I assume that I must have miscalculated the date I performed the updates because the problem persisted after restore from a Sept. 6th backup off my time capsule.
    I went to the Apple Store and they were able to restore full internet access by performing a 10.5.8 combo-update. When we ran Software Update at the Apple Store, the 3 updates were again there available for download, but I am going to ignore them all because of this issue. The people at the apple store agreed that it was the update which caused the problem.
    Rob

  • CAN'T SCREEN SHARE! TRIED EVERYTHING! PLEASE HELP!

    My girlfriend just got a new Macbook and I've been helping her set it up across campus though our network at my university. It worked fine and then one day it didn't. Every time she asks or I ask to share her screen it gives this error to both of us:
    "Failed to start Screen Sharing because: Screen sharing could not be established."
    I've been reading discussions on how to fix this for 2 weeks now and nothing has seemed to work. What is weird though is that I can screen share PERFECTLY with my Uncle who lives in Wisconsin (I am in Arkansas) from campus. However, I can't seem to connect to my girlfriend's computer who is simply just a few buildings away.
    The following is what we've tried:
    1. Switch from wired to wireless network
    2. *Set "System Prefs>Quicktime>Streaming" to "1.5 Mbps T1/Intranet/LAN"
    3. *Set "iChat Prefs>Audio/Video>Bandwidth Limit to both "500" and "None"
    4. *Both computers have a firewall set to "Allow all incoming connections"
    5. *When #4 didn't work we set firewall to "Set access for specific services and applications > iChat.app set to "Allow incoming connections"
    6. Rebooted both Macs
    7. Deleted all com.apple.iChat.X.plist files and started over fresh
    8. *Enabled "Screen Sharing" in System Prefs>Sharing
    *Restarted iChat afterwards
    I think that's all. It is just really frustrating because I can screen share with someone clear across the nation but not someone who is on my same network. The only difference is that she is using a Gmail account through AOL and I am using a @me.com address. I thought maybe Gmail wasn't working so I had her switch to an AOL account and still same error.
    We cannot port forward for obvious reasons at school but it worked before and nothing on the firewall has changed. I work at the IT department at our university and spoke with the person who runs the Firewall and supposedly there are no blocked ports on the part of the network we use. I know with iChat 4 in Leopard it doesn't use a specific port, it bounces around until it finds one according to article regarding port forwarding and NAT routers and iChat.
    The weird part is that when we are both off campus (different houses) and try it, Screen Sharing tries to start, she gets the big words across her screen ("Screen Sharing Started" I think...) and we can hear about 5 seconds of audio and then it errors out again. I really want to get this working can someone please tell me how? This is really frustrating.
    Thanks,
    -jg

    Hi,
    First off from reading this it should be an AIM valid name (@mac.com, AIM or @me.com) to AIM valid name or
    a Jabber valid name (which includes Googletalk valid Gmail IDs) to another Jabber valid name
    (that is both should be using the same type of Buddy list)
    As you say the Apple Doc on this is not clear on the Screen Sharing part - listing only the changes to the AV ports compared to the Previous Doc (Now article HT1507). It does not mention the Screen Sharing at all.
    Reading around suggests the Screen Sharing is based on Apple Remote Desktop and reading the com.apple.ichatAgent.plist with QuickLook shows a reference to a ARD link/process. (the same can be seen if you install Developers Tools from the Install disk which will give you Property List Editor which will open the .plist files).
    The Article TS16929 (Previously Doc 106439 shows that Apple Remote Desktop uses port 5900 and 5988.
    Having said that though I run Little Snitch, an application that monitors and reports which IPs and Ports and application is trying to use. This shows me a completely random port in the 15xxx range along side the AV port 16402 for the Audio component. It maybe that Apple Remote Desktop also moves to a random port after it has established a connection.
    Most people fail on the Audio part and get the standard Log Pop up screen to send or not to Apple - BUT you clearly have the other message...
    "Failed to start Screen Sharing because: Screen sharing could not be established."
    .... which is unrelated to the Audio part.
    This would clearly put things in to the realms of a firewall or setting issue with possibly modem/router or LAN features getting in the way. (Leaving aside ISP related things for the moment).
    You say iChat is in the Allowed Specifics List in the Leopard Firewall.
    You say that nothing has changed on the Campus Firewall and can connect Off-site form On-site so it would seem not to be there.
    On this last issue, check if they have introduced a Streaming cap on Intra-Site links. They may be trying to prevent other things such as Peer-to-Peer File Sharing or thing like everyone sharing their iTunes Libraries and other similar activities. The ability to Share Optical Drives re MacBook Airs maybe a factor.
    I would tend to look towards your girlfriend's Mac.
    Since iChat 2 it seems that some failed chats seem to hold on to ports or have some hold over the Network going on.
    It seems most common when in System Preferences > Network the drop down at the top listing "Location" is left at the Automatic Default.
    There are essentially two fixes for this.
    1) Set up another Location and copy the settings across and switch between the two to force the Network to re-establish itself.
    2)A longer way of clearing what is going on.
    a) Shut any Airport card down if using WiFi
    b) Shut down the computer.
    c) Disconnect any Ethernet cable from either Computer or routing device (whichever is easier to reach but leave the routing device still connected to the Internet - just isolate the computer from the Internet)
    d) Restart the computer (this is with no Internet Connection)
    e) Restart iChat.
    f) Restart Airport card or plug in Ethernet cable.
    g) Using the Buddy List, select Available and make iChat Login (can also be done from the iChat Menu (> Accounts submenu in iChat 4)
    On your last paragraph I would ask if you can Video chat at this set of locations ?
    This is because in this scenario a feature of one of the modems may be an issue.
    Some modems and routers have DOS (Denial of Service) or SPI (Stateful Packet Inspection) protection. These tend to be threshold based and have no setting control in the devices set up pages (other than On or Off).
    iChat can stream so much data, particularly in Video chats over what are now quite high Internet speeds that a DOS feature will consider it an Internet attack and cut the port involved. SPI tends to be judging whether the data stream is valid and does not seem to keep up and the result is the same.
    In Video chats the end that has the Problem tends to get a Error -7 In the Log.
    The Other end gets the "No Data for 10 Secs" message.
    Summary.
    Essentially though as you have tried a deletion of all the .plists for iChat and you imply both ends it is more likely something about the Network or how the Mac thinks Network resources are already allocated.
    There is not an easy .plist deletion for this hence the two methods listed above.
    NOTEs: 1) #8 in your list is not related to iChat.
    This is what you can now use of Apple Remote Desktop itself. It has it's own Screen Sharing app (without Audio like iChat) that is invoked from the Finder's Go Menu > Go to Serve and entering a VCN:// IP address. (As a System Application, as it were, it is in /System/Core Services/Screen Sharing.app)
    It does need both Macs to have the Setting Enabled as you have done it #8 though
    2) Some ISPs it is suggested block Screen Sharing. (Verizon was the name I heard mentioned). How they tell what the data steam is specifically I do not know as it would seem that the Audio part of an iChat Screen share would make it look like an A/V chat and that Apple Remote Desktop must be a valid way of working for some people. However iChat is Peer-to-Peer in AV chats and Screen Sharing and some ISPs are known to actively work against these file sharing apps that bear the same generic term.
    In your case I do not think this applies as you can Connect Off site via whatever ISP your Campus uses.
    I hope this helps.
    9:58 PM Wednesday; October 1, 2008

  • Can't connect via Screen Share or Web Server, but can ping and ssh

    Bit of an odd problem here.
    My Mountain Lion Mac Pro (called "Trogdor" for convenience) is connected to my work university network. I can ping it from anywhere-- elsewhere on the network, from home behind a firewall. Can connect over ssh from everywhere. I can also connect to other computers (on the same network or at home behind a firewall) from Trogdor via ssh, Screen Sharing, etc.
    But I can't Screen Share into Trogdor, and I can't connect to Trogdor's built-in web server, either system-wide (in /Library/WebServer) or for my username (~/Sites). (I can connect to the web server from Trogdor.)
    Note that I can do both of these for other computers on the same network (same subnet, etc), so it's not a network issue. I can't do these from anywhere: same network or from home. I have this problem whether I use Trogdor's hostname or its IP address. (I can look up its hostname using the IP address with the "host" tool in Terminal, and vice versa.)
    So it sounds like a port issue, right? Except I don't think I've ever messed with my port settings directly. How do I diagnose the problem? Should I scan my ports? Can I return port settings to default?
    Thanks!
    Message was edited by: supercres

    Bit of an odd problem here.
    My Mountain Lion Mac Pro (called "Trogdor" for convenience) is connected to my work university network. I can ping it from anywhere-- elsewhere on the network, from home behind a firewall. Can connect over ssh from everywhere. I can also connect to other computers (on the same network or at home behind a firewall) from Trogdor via ssh, Screen Sharing, etc.
    But I can't Screen Share into Trogdor, and I can't connect to Trogdor's built-in web server, either system-wide (in /Library/WebServer) or for my username (~/Sites). (I can connect to the web server from Trogdor.)
    Note that I can do both of these for other computers on the same network (same subnet, etc), so it's not a network issue. I can't do these from anywhere: same network or from home. I have this problem whether I use Trogdor's hostname or its IP address. (I can look up its hostname using the IP address with the "host" tool in Terminal, and vice versa.)
    So it sounds like a port issue, right? Except I don't think I've ever messed with my port settings directly. How do I diagnose the problem? Should I scan my ports? Can I return port settings to default?
    Thanks!
    Message was edited by: supercres

  • Since updating to Lion I can no longer screen share on Snow Leopard

    Hi all,
         I'm hoping someone might have some insight to the problem I'm experiencing with Screen Sharing.  I have two macs that I use - one is a Mac Mini 2010 Server model running Snow Leopard.  The other is a MacBook that is running Lion. 
         Since updating to Lion on the notebook, I can no longer access screen sharing through the Mac mini to the MacBook (Can't see the Lion screen through the computer with snow leopard).  I AM able to screen share the other way (see the snow leopard screen through the macbook running Lion). 
    It's aggrivating, in as much as these computers are on two different floors of my company, and being able to see the screen makes life easier.
    I should also point out that I am able to successfully share the hard drives / files between both computers going back and forth (Snow Leopard to Lion and Lion to Snow Leopard) - it's just the screen sharing that no longer functions.  When I attempt to access the other computer screen it will act like it is signing in but just hangs and does nothing.
    I know there is probably much more information that someone will need to help me solve this, but I don't know where to look.  But I'm hoping that with at least this much information you might be able to tell me where to look to get this corrected.
    Much thanks.

    Nathan Miah wrote:
    Is there absolutely anything else I could do to sort this such as phone Apple Support
    If you want.
    or maybe install Snow Leopard using the disc it came on with my Mac and just set it up from a Time Machine Backup on my external hard drive (since it works under SL)?
    Did you install Lion on an empty partition, or did you upgrade Snow Leopard?  If you upgraded, I'd not recommend erasing it, since your backups are apparently gone.  It's doubtful Snow Leopard will recognize them. 
    It's not just backups on the drive either, there are other important things on there, so why won't they show?
    Mixing Time Machine backups and other data is not a good idea.  See #3 in Time Machine - Frequently Asked Questions.  It sounds like the whole disk is corrupted.
    I just really don't understand how this happened. Could it not be an issue with WD because they haven't issued firmware to support Lion yet?
    If this is a simple external HD, connected by USB or FireWire, no, unless you installed some of WD's software on it.  That shouldn't prevent it from being seen at all, but anything's possible.

  • Jabber Screen share grayed out - SOLVED

    Community, I need your help! I don't know where else to look.
    I have in production CUCM (9.1.2.10000-28) and CUPS (9.1.1.31900-1) and I want to solve a few misbehaviors on CUPS.
    Everything works without problems; except for the screen share, which works just partially our environment was deployed using Jabber for Windows version 9.2.4 now, we are trying to move to the latest version (9.6.0) during the process I found that only the screen share is not working when the call is not initiated by a client running 9.2.4, call, chat, and outlook integration works for all versions.
    Currently we have a mix of this versions:
    9.2.4
    9.2.6
    9.6.0
    My first guess was a misconfiguration problem, but I the phones and users have the correct SIP profile.
    Then I thought it was a problem with the COP file, but I checked in CCO and there is not a cop file under "Jabber for Windows" but there is one if you look under "Jabber for iPhone/Android" (Click here)
    Last I checked the Jabber-config.xml (find it attached) and there is nothing weird.
    What else can I check?
    Why only when the call is dialed from Jabber client with version 9.2.4 the screen share works?
    Reference links:
    https://supportforums.cisco.com/document/103466/uploadinginstalling-cop-file-cucm-cts-18
    https://supportforums.cisco.com/document/106926/jabber-config-file-generator
    https://supportforums.cisco.com/document/133291/how-verify-cop-file-installed-properly-jabber-android
    https://supportforums.cisco.com/document/100421/unable-share-desktop-jabber-windows

    Hi Amit,
    So to confirm, desktop sharing is only available when the CSFs are actively registered to CUCM and appropriate BFCP configured on the SIP profile? This is the only way to enable desktop sharing when using On Premise deployment?
    We currently use Webex Messenger deployment with our internal Jabber and the desktop sharing is avaiable without having to place a call. So gussing its different when using cloud deployment.
    This is fairly crucial for a couple of deployments I am working on currently, this coupled with the fact they they are using Citrix clients with Jabber. Call control in Citrix is proving difficult and one of the customers is happy just to have desktop control wiith Jabber and not softphone. But are you saying that desktop sharing is only available when using the softphone?
    Cheers
    Oli

  • MacBook Pro Hard Disk Crashed after Frozen Screen

    Hi
    Very unpleasant experience with my first MacBook.  My MacBook Pro Book 13'' (late 2010 model) screen froze on start up.  Realised that the battery was low and plugged the power adapter in, and let the frozen screen continue hoping for it to start in a while, only to realise that the entire laptop heated up significantly.  I switchd the laptop off and let it simply recharge.
    No luck on restarting after laptop was fully charged despite several attempts and following all instructions on Apple website, including SMC reset.  I took the laptop down to the store and the Genius Bar team informed me that the hard disk had corrupted and they could not retrieve any data.
    Wondering if this is a common problem, as I have never had a hard disk failure before and specially surprising as it is relatively new laptop (<1 year) old ? Seems like a technical fault with the laptop prima facie.  Some data was not backed up recently, and now I need to look for a recovery specialist, with costs to bear despite Apple Care.
    Any suggestions on recovery specialists in London who do not charge a fortune ?
    Thank a Lot !
    Deepa

    www.apple.com/support/macbookpro
    this is not laptop oriented forum

  • HELP iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Has anyone had similar experience? fixed?

    HELP
    My iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Will not shut off, will not charge... pretty frustrated, I updated it recently (within the last 10 days....Has anyone had similar experience? If so was it fixed? Please post any help for me... thank you... I am pretty frustrated right now.

    its fixed!!  After posting my problem with the FROZEN ipod classic (2007) 80 gb a screen popped up with similar subjects that I did not find in my original search.  'Rich Fleming' in the community posted a suggestion to someone with a similar frozen issue and it WORKED when I tried it. 
    hold the 'menu' and the 'circle' buttons down at the same time, KEEP the pressed until the apple appears. and now it is working.  Hope this helps others.

Maybe you are looking for