Frustrating ordeal! Should have stayed with Sky!

Upon Receiving a promotional flyer through the post i decided to leave SKY (my internet & phone provider) and return to BT.....what a stupid decision that was.
my whole experience to date has been an absolute disgrace, if you check through my account you will find my order history you will see why i'm livid about the service i have been fgiven to date (if i was to begin to describe this i would be typing all day and my internet would probably drop out 10 times in the meantime).
basically i first contacted BT signing up to the newly installed infinity service back in Nov 14.....its now 16th Feb 15 and i'm no further forward to getting this installed. i have been given various dates and have arranged my wife to book time off work to let the engineers in, only to be cancelled at the last minute. I have called up many times and spent numerous hours going round in circles to your "INDIA" department getting no further forward other than another update date.
the real shame is that i left SKY as i was advised by BT that they could not provide the Fibre service but have since been told that my neighbours are already connected by SKY!!!
ever since i have returned to BT the Broadband speeds have been worse than pathetic for some reason as well, I have tried to cancel my service but cannot reach someone with the technical experience and lingual capabilities to advise me if this is possible.
For BT to class themselves as a communications company and employ operatives based in the third world to man their switchboards is appaling, perhaps if they were to employ British we would not have the unemployment rates we do these days.
I'm sorry if I sound racist, I'm really not....I am just utterly disgusted by this whole experience.
If i could just be given a 100% confirmed connection & Installation date i could at least settle with that but as it sits i feel i have been conned into signing up to a contract with BT.
my line rental has been paid in full for the year and i am not getting to make use of the Broadband for which it has been paid for, infact i actually usually have to Tether off my mobile in order to go online!

Hi derrydiamond,
Thanks for your post and welcome to the community forum!
I'm sorry for the length of time it's taking to get you connected to BT Infinity. There must be an underlying issue preventing the upgrade order from going through. Sorry you're unsure what that is, I can find out for you.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Why did my charger already go bad..bought another one and it went bad..now phone will not charge..only had it 2 months..what a disappointment so far..should have stayed with Apple..would like to get my money back. Terrible experience so far.

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This is either a Phone issue or an Electrical issue in your home.! when charging Do you always use the same electrical outlet? or did you try others..
You will know or should know if there are any issues with your other Electronics.. that you Plug into it..
If it is the s5 which it sounds like it could be then the Local Verizon store at there Discretion will determined if replacement is needed you have a 1 year Manufactures Warranty that covers for things like what your Describing I would take it too your local store see if they'll get you a Replacement or you may have to go through Samsung..
But I would Try another OUTLET just to see if your phone charges with it.. And Good Luck b33

Should have stuck with SKy??. much as I hate to sa...

I had Bt broadband years ago and it was great, then Sky came along and offered me a package deal and I switched. For about 5 years I was with them with no problems. But about 4 week ago I moved house and needed to have a new phone line connected and as I got a good deal on the connection if I signed up , I went with BT and took delivery of my homehub 3.
Getting it online was all fine.. but I have to say I am VERY disappointed by the speed.
I am testing it regularly and am averaging a download speed of less than 1MB.
This is my most recent test.
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For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
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I have a new baby in the house and the thought of ringing customer service and getting asked the generic questions about phone sockets and the computer I am using over a period of an hour is really not possible.
I am pretty tech savvy and everything in the house that could be checked has been. I am in the master socket and am testing while connected using a cable.. But it is still SLOOOOOW.. Sometimes not even loading pages atall..
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Simon

Hi I suggest you contact the forum mods they should be able to get your problem resolved it looks like possible exchange congestion this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Having buyers remorse-thinking I should have stayed with old plan

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bajadreamer wrote:
My last phone did not last 2 years so I'm afraid to be paying $649 for a phone and then end up having to buy another one in a year because the phone broke.
Then perhaps Edge IS for you. Also if you pay the $199 you have to pay the $30 upgrade fee so it's actually $229. If your phone cost $27 a month for 12 months that is $324 but you are getting $10 discount on the line fee so that's $120. So your actual cost for the phone would be $204 AND you get a new phone in a year instead of waiting a year. Sure you have to give the phone back but why would you want it if you're getting a new phone?

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What in the name of Goodness have you done re: the full screen picture of Contacts on my iPhone? Sort it out Apple or I'm going back to Samsung, where maybe I should have stayed!

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Bechepeziere wrote:
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stedman1 did it, yep, he's the one, blame him .

Why am I having so many issues, should have stayed...

Hi all, I had infinity installed last month with a promised 55/20 upload download, the first installation guy came fitted it and left and my speeds were awful, a week later another engineer came from BT and re did all the previous engineers work, after not getting any better speed increase he went away shaking his head, he said I was synced at 54mbps at the router but I'm only getting 12mbps d/l and 5.5mbps u/l on a good day, BT contacted me by phone and replaced my router to the home hub type B, and still no speed increase this was two weeks ago and the promised return call has not arrived, what is going on? i have totally new BT wiring in the house a new home hub expected speeds of 55/20 and I'm not near that at any time of the day or night, weather I'm the only one using the Internet or not, where do i go from here ?
As a side note with sky my samsung galaxy s2 would always keep hold of the wireless signal now it drops it all the time and I'm incurring more data charges, the same goes for the wife's iphone5, laptops etc are not affected,
At the moment i wish id stayed with sky...

imjolly wrote:
if your cabinet is only 100m away from your home then I would expect a down speed of nearer 75mb not 55mb - degradation is not that bad. maybe that is not your cabinet - is that possible?
Have to agree, I am about 450/500metres away from the cabinet and stiil advised that I should get 58Mb. If you are only 100m away from the cabinet you should/would be getting more that what you state .
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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[svn:fx-trunk] 9711: The manifest files which should have gone with 9708 ( add TLFTextInput).

Revision: 9711
Author:   [email protected]
Date:     2009-08-27 13:33:22 -0700 (Thu, 27 Aug 2009)
Log Message:
The manifest files which should have gone with 9708 (add TLFTextInput).
Add the base classes used in the TLFText.css selectors to the Halo manifest.
Add TLFTextInput to the spark manifest.
QE notes:
Doc notes:
Bugs:
Reviewer: Gordon
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one ColorPicker_events_toolTipHide failed - the timer does fire eventually but it seems to take much longer than the hideDelay=10000.
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Should I stay with my new ipad at&t or switch to Verizon

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Which power adapter should have come with my 15" Macbook?

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Eh, not quite: You can use any Intel MB with any Magsafe adapter, but the use of it will vary.
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Probably more than you wanted to know...
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James

Have CaddieSync with Sky Golf that won't let me download Golf Courses

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What happens when you try? Error message?
Is the iPod associated with your account?
iTunes Store: Associating a device or computer to your Apple ID

Frustrating ordeal! Should have stayed with Sky!

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