FSCM Biller Direct - Cannot change Payment amount under open Bills

All,
We have configured the Biller Direct in Dev and QA.
IN dev, if we go to open bills and change the payment amount for an invoice, it does allow to change.
Whereas in QA, if i select the invoice, it doesn't allow to change.
XCM, other configuration and user authorization for BD_POOL are identical to Dev and Qa.
Please show me the pointer where the issue should be.

The solution for this problem:
in FBZP: Add for your house bank in 'Available Amounts' a value in Scheduled incoming payments. After this the payment run finished successfully.

Similar Messages

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

I cannot change my "show caller ID". Under my number it says "Unknown", and I cannot change it. Under "shoe my caller ID" I cannot turn it on and off. Can you help me? THanks

I cannot change my "show caller ID". Under my number it says "Unknown", and I cannot change it. Under "shoe my caller ID" I cannot turn it on and off. Can you help me? THanks

Hello,
Tried rebooting and updating, doesn't work. There is no problem with calling and receiving calls, but my number is blocked, and I cannot turn it on or change it in settings. Can this be fixed?
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Hi,
We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
Biller Direct is used by our Dealers to see their account balance and post payment online through Biller Direct web portal.
Biller Direct Call Center is used by our Account Receivable team to see our dealers account balance and to post payment with authorization from our dealers.
The main question is:
How can we see the deatilpayment log/detail on transaction posted through Biller Direct Call Center? Our AR team needs to identify which user from AR team that perform a specific payment. Please advise.
Is this something that can be setup through XCM or R/3 configuration?
We need to get the detail of "User ID" and "Date & Time" that a payment is done through Biller Direct Call Center.
I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
Appreciate your help in advance.
Thanks,
Markus

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
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Eric Bushman
VP, Solution Engineering

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I am having an issue with Biller Direct (BD). The customer creates the payment advise in BD (starting with 09) and it is available in SAP with FBE3 and in BD showing the invoices to be paid and the amounts. It also shows any credits that the customer is using for the payment. Then when the payment is processed by Lockbox, the payment advise information in BD and SAP is deleted. The Lockbox report shows that the system created a new payment advise (starting with 01), but I have not found the way to see the new payment advise.
The issue is when the customer disputes a payment, I have no way to see the original payment advise created by the customer to show the customer that the payment was applied according to the payment advise they created. Is there a way to see the original payment advise, does the system keep a history for the payment advises?
Thank you in advance for your help

Hi Manish,
I tried to search but I guess there is no OSS note/SAP fix for this issue.
Our client wants to implement it in our project.
So, I was thinking is it possible to do it? I mean technically from ABAP enhancements? Or is it simply impossible to achieve this and I would be wasting time on it.
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F110 error - Change not allowed - change payment amount

Hi Experts,
In F110, I get the below error when I try to reallocate the 3rd item (pls refer attachment). Can someone enlighten me what could be causing this?
Thanks in advance!
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Em Jay

Hi Em,
The FZ013 error is due to changing an item which results in a change to
the sign (+/1) of the payment. Payment method "C" is configured for
outgoing payments. If you want to hange several items within a payment,
check whether the changes can be made in a different order to avoid
the error.
The procedure to avoid the error is :
Check whether the changes can be made in a different order. For example
if an invoice of 1000 and a credit memo of 100 are contained in a
payment of 950, you can block the credit memo first and then the
invoice. The payment amount then changes from 950 to 1050 and finally
to 50.The reverse order is not possible because a payment amount of 50-
would result as an intermediate value.
If you cannot avoid a change in the +/- sign for the total amount, you
must first of all block all the items using the "Block all" function
and then release the items which are to be paid individually. You can
then also define a new payment method (for example, incoming payment
instead of outgoing payment or outgoing payment instead of zero
clearing)
Best regards,
Jose

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We are evaluating whether to implement Biller Direct.
Currently we process our receivables only using residual items --- no partial payments. We would like to continue that process, but we have heard that Biller Direct "requires" that you only use partial payments. Is this information correct?
Can anyone provide me with reference to documents / OSS notes that confirm whether Biller Direct will work / will not work with Partial Payments?
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- Manish Patel
Sr. SAP Solutions Consultant

Hi Manish,
It should work with both....
http://help.sap.com/erp2005_ehp_02/helpdata/en/6e/b9ba3eb645dc61e10000000a114084/frameset.htm
http://74.125.153.132/search?q=cache:5igFczdtl7IJ:www.proxyon.com/pdf/FSCM_Credit_Collections.pdfbillerdirectwithresidual+payments&cd=7&hl=en&ct=clnk&gl=in
Thanks
Aravind

How can we change payment terms in existing billing documents

Hi all,
we created a billing document with reference to delivery ,before creating accounting document for that billing someone deleted payment terms which are existing in that billing , so i tried to delete billing document and recreate by changing payment terms in sales order ,but while creating billing system throwing error as "update was terminated'.
what is the best way to process this.
Edited by: suresh saketh on Aug 27, 2010 2:54 AM

Hi,
It has happened billing index is not properly updated-
check this snote -12934 - how to correct billing index
Thanks
Chidambaram

Cannot change payment method from credit card to paypal

Can someone please help? I've tried changing my payment method from credit card to paypal, but the link seems to be broken and I just get the various options (pay pal, sofort banking, other credit card) with no "pay now" button to be found. Thanks for any help!

Hi,
If you wish to change the payment method, you will need to cancel this subscription and purchase a new one via the other payment method.
You may contact the support through call/chat for the billing related queries.
Contact Customer Care
Regards,
Sheena

IPod Touch Gen 4 - Cannot change email address under iCloud Settings

Hello everybody,
I recently purchased an iPhone 5C, so I haven't been using my iPod Touch, which is a generation 4. I want to update the music on it, and I'm sure I can without using iCloud, but here is my problem:
It keeps asking me to sign into iCloud. I've changed my iCloud email address and password around the time I got my iPhone. It won't let me change the email, and I've tried typing in my old and new password to change it, but it's not accepting anything.
Any help appreciated.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Incoming payments(card payment) in biller direct not updating in SAP.

Hi Friends,
we are using the FSCM Biller direct for customer incoming payment. we have maintained the payment method (incoming) and credit card number in customer master.
every think is displaying in biller direct like open items and clear items. But we received a payment from customer through credit card and its updating in portal, but its not updating SAP. it's in inactive mode when i am trying to clear the open items. giving the message that this amount is already done in biller direct.
so please suggest me how the open items are cleared when the payment are received through biller direct.
thanks in advace.
Regards
Ram
<MOVED BY MODERATOR TO THE CORRECT FORUM>
Edited by: Alvaro Tejada Galindo on Mar 25, 2009 4:36 PM

Hi
thank for your reply. I have not posted in SAP. customer has paid the payment in Portal and i have selected the payment for the line item. Now that line item is coming in progress condition (not in processed).
in SAP that line item is not active. If i will select the line item system will give the message that is line item is processed in biller direct.
please tell me the process of biller direct payments in SAP and then only in portal the payment line item will be go to the process item (now its in in process condition). is their any upload for the payment document in SAP.
please suggess me Standard payment process through Biller direct. then i will compare the present senarious.
thanks in advance.
regards
Ram

Down Payment Processing in Milestone billing

I have created sales order that does milestone billing. The down payment is 10 % of amount - Billing type FAZ and condition type AZWR is included in Pricing Procedure and ERL is asigned.
I also have done all the required settings from the help file at:
http://help.sap.com/saphelp_47x200/helpdata/en/4a/ac853478616434e10000009b38f83b/frameset.htm.
But the sales order still says G/L account not found and not saving. Is the G/L account need to found at sales order itself ? If so, where in sales oredr type I have to assigne account determination like KOFI00 etc ? Can any explain this ?
Does the down payment in sales order do the account determination to find G/L account as in case of regeualr billing docs ?

The following Customizing settings have to be made for down payment processing:
Settings for the billing plan - To activate the billing plan function, maintain the materials, for which you wish to process down payments, with item category group 0005 (milestone billing). This gives the item type TAO via item type determination. The item type TAO calls up the billing plan function.
You need to implement the following activities in the billing plan for down payments:
Maintain deadline category - This determines the billing rule (percentage or value down payment) for the down payment request. The system assigns billing type FAZ (payment request) defined in the standard system with billing category P. (For the billing type FAZ there is the cancellation billing document type FAS in the standard system).
Maintain the deadline proposal - Use the down payments that are due for the proposed deadlines.
Maintaining a Pricing Procedure with the Condition Type AZWR:
In the standard system the condition type AZWR is delivered for the down payment value already provided but which has not yet been calculated. You must include this condition type in the relevant pricing procedure before output tax.
Enter condition 2 (item with pricing) and the calculation formula 48 (down payment clearing value must not be bigger than the item value) for the condition type AZWR.
Before the condition AZWR you can create a subtotal with the base value calculation formula 2 (net value). If the condition AZWR is changed manually, you can get information on the original system proposal from the subtotal.
Maintain the printing indicator - The pricing procedure can not be marked as a transaction-specific pricing procedure (field Spec.proc.) The condition type AZWR has the calculation type B (fixed amount) and the condition category E (down payment request / clearing).
Maintaining the Billing Document - In the standard system there is the billing type FAZ (down payment request) and the billing type FAS for canceling . The down payment is controlled using the billing category P of the billing type. A billing type becomes a down payment request when the billing category P is assigned. You have to maintain blocking reason 02 (complete confirmation missing) for the billing documents and assign it to billing type FAZ.
Copying control - Copying requirement 20 must be entered in copying control at item level for the down payment request. In the standard system the order type TA for copying control is set up according to the billing type FAZ for the item category TAO.
Copying requirement 23 must be entered in copying control at item level for down payment clearing. In the standard system the order type TA for copying control is set up according to the billing type F2 for the item category TAO.
Financial Accounting settings - A prerequisite for down payment processing is that the account is assigned to the underlying sales document. To do this, change the field status settings in Customizing as follows:
Set reconciliation accounts (transaction OBXR) - For the `received down payments' and `down payment requests' from
the G/L accounts you have selected, you should assign the field status definition G031.
Maintain accounting configuration (transaction OBXB) - For the down payments (posting key ANZ in the standard system) and the output tax clearing (posting key MVA in the standard system), you must maintain the posting key.
You must also carry out a G/L account number assignment for the tax account.
Maintain the posting key (transaction OB41) - For posting key 19, set the sales order as an optional field !!!
Maintain the field status definition (transaction OB14) - For field status variant 0001, field status group G031, set the
sales order as an optional field !!!
Assign the company code to the field status variants (transaction OBC5)
By useing tcode---> VKOA assing the G/L accounts for account deteramination

BAPI/FM to Change Payment Terms ZTERM of FI Invoice

Hi,
I am trying to chnage Payment Terms(BSEG-ZTERM) using FM FI_DOCUMENT_CHANGE and FM FI_ITEMS_MASS_CHANGE but none of these FM is working.
For FI_DOCUMENT_CHANGE it is giving error "You cannot change Payment Terms(ZTERM) and inFM FI_ITEMS_MASS_CHANGE it is not providing option to change Payment Terms (I have checked Coding of the FM FI_ITEMS_MASS_CHANGE).
Can anyone guide me on this? How can I change Payment Terms(ZTERM) of FI Document.?
Thanks.

Sapan,
My requirement is to Develop an Interface, through which you can change payment terms of Customer open line items.
Manually in FB02 I am able to change the Payment Terms but when I am not able to change it using FM FI_DOCUMENT_CHANGE and FM FI_ITEMS_MASS_CHANGE.

Biller Direct Fields: FUNCTION 'FSCM_FICA_TFISCOMMFLAG_GET'

Hi Guys,
I am working on CAA1/CAA2 enhancement. Here once user presses SAVE button I need to validate Biller Direct fields (i.e. SMS/PAPER BILL/EMAIL Checkboxes). For that I am using CUSTOM FM on: transaction CAWM -> Contract Account Control -> Screen Layout -> Views -> FIS201 Biller Direct: Notification Type -> Further checks.
In that FM I am using below standard SAP FM which suppose to return values of Biller Direct Fields.
    CALL FUNCTION 'FSCM_FICA_TFISCOMMFLAG_GET'
   TABLES
     t_tfiscommflag       = gt_tmp1
But this FM failed to return any data even if I make changes to Biller Direct Fields. Do I need to do additional configuration for this?
If there is any other way to validate these fields please let me know.
- Thanks
Edited by: Nikhil Jathar on Dec 29, 2008 11:17 PM

If you want to validate these fields then go with events.
In the same transaction CAWM you will have menu EVENTS .
DCHCK is the event for Validating purpose.
Create a Zfm and attach in the event DCHCK. and validate the same in your ZFM.
Please let me know if you need more information on this.
Regards,
Shiva Kumar

Retriving archived JPG document and displaying in Biller direct portal

Hi,
If anyone has worked on Biller direct/EIPP/EBPP BADI's plz help me.
I need to display the archived JPG image when the user clicks on the hypelink in the biller direct front end. I need to know the exact parameters passed from the BADI to the front end.
I am getting the archived JPG parameters to the internal table as below
CALL FUNCTION 'ARCHIV_CONNECTINFO_GET_META'
    EXPORTING
      object_id             = g_objky
      AR_OBJECT             = 'ZFIINVOICE'
      sap_object            = c_sap_object
    TABLES
      connect_info          = t_connect_info
    EXCEPTIONS
      error_connectiontable = 1
      OTHERS                = 2.
If the connection information is found
IF sy-subrc = 0.
    READ TABLE t_connect_info WITH KEY ar_object = c_ar_object_jpg INTO g_wa_connect_info.
Get the jpg document from archive
    CALL FUNCTION 'SCMS_AO_TABLE_GET'
      EXPORTING
        arc_id = g_wa_connect_info-archiv_id
        doc_id = g_wa_connect_info-arc_doc_id
      IMPORTING
        length = g_length
      TABLES
        data   = t_jpg
      EXCEPTIONS
        OTHERS = 5.
Now I need to know how I can pass the internal table t_jpg as parameters of BADI.
Plz help me.
Regards
Madhu G S

Hi
thank for your reply. I have not posted in SAP. customer has paid the payment in Portal and i have selected the payment for the line item. Now that line item is coming in progress condition (not in processed).
in SAP that line item is not active. If i will select the line item system will give the message that is line item is processed in biller direct.
please tell me the process of biller direct payments in SAP and then only in portal the payment line item will be go to the process item (now its in in process condition). is their any upload for the payment document in SAP.
please suggess me Standard payment process through Biller direct. then i will compare the present senarious.
thanks in advance.
regards
Ram

FSCM Biller Direct - Cannot change Payment amount under open Bills

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