Biller Direct Customer's Payment Advise

Hi,
I am having an issue with Biller Direct (BD). The customer creates the payment advise in BD (starting with 09) and it is available in SAP with FBE3 and in BD showing the invoices to be paid and the amounts. It also shows any credits that the customer is using for the payment. Then when the payment is processed by Lockbox, the payment advise information in BD and SAP is deleted. The Lockbox report shows that the system created a new payment advise (starting with 01), but I have not found the way to see the new payment advise.
The issue is when the customer disputes a payment, I have no way to see the original payment advise created by the customer to show the customer that the payment was applied according to the payment advise they created. Is there a way to see the original payment advise, does the system keep a history for the payment advises?
Thank you in advance for your help

Hi Manish,
I tried to search but I guess there is no OSS note/SAP fix for this issue.
Our client wants to implement it in our project.
So, I was thinking is it possible to do it? I mean technically from ABAP enhancements? Or is it simply impossible to achieve this and I would be wasting time on it.
Can you please help a bit?
Regards,
Shweta

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We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
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I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
Appreciate your help in advance.
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Markus

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
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u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
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u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
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VP, Solution Engineering

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Hi Manish,
It should work with both....
http://help.sap.com/erp2005_ehp_02/helpdata/en/6e/b9ba3eb645dc61e10000000a114084/frameset.htm
http://74.125.153.132/search?q=cache:5igFczdtl7IJ:www.proxyon.com/pdf/FSCM_Credit_Collections.pdfbillerdirectwithresidual+payments&cd=7&hl=en&ct=clnk&gl=in
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All,
We have configured the Biller Direct in Dev and QA.
IN dev, if we go to open bills and change the payment amount for an invoice, it does allow to change.
Whereas in QA, if i select the invoice, it doesn't allow to change.
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Please show me the pointer where the issue should be.

The solution for this problem:
in FBZP: Add for your house bank in 'Available Amounts' a value in Scheduled incoming payments. After this the payment run finished successfully.

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Hello everyone,
I got the following problem:
We cannot pay (in fact balance) the bill advised by a "customer" on the SAP Biller Direct portal.
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Country US / Bank number 123456780 / Account 12345678 ...
Country US / Bank number 123456780 / Account 87654321 ...
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Bank details 123456780 87654321 have bank type E001; bank type E000 is specified
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Our bank BANK is being checked
For currency USD and 005 days            0,00 are planned
Available amount too small,            0,00 USD still available,        5.880,00 necessary
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Hope someone has experience this issue before. While we are part of the Public Sector - Higher Ed group, I believe others may have experience this issue. I have spoken with the other Higher Ed customers and we have all experienced this, some more than others. We have students who are trying to pay by Credit Card on Biller Direct. While their payment is validated and their Credit Card debited the payment does not feed to the ERP FICA system. This can happen to one student and a second later another student can pay successfully then the student in error tries again and it does not work. Some of these student have a lock that has been released. We can post the payment successfully using Cash Desk at the same time the student can not post through Biller Direct. Any help is appreciated.

Hi,
Have a look to below blog, it is regarding e-payment, but you can refer this for your approach.
/people/aashish.sinha/blog/2011/02/24/e-payment-a-customized-solution-other-than-sap-integration-package-swift-150-part-1
Regards
Aashish Sinha

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Hi all,
Can some body help me in by providing the process steps for customer incoming payment w.r.to Billing.i want to know the process from open items to cleared item , if possible pl give table names also and thier data flow using tables.
thanks

Dear Sai,
Use the transaction code F-28.Give the document date, Bank account, amount received, Value date, and the customer code. In case you know which are the document numbers against which you have received the payment, select the "Document numbers" in the "Additional selection" tab and then click on "Process open items".
Fill the document numbers in the next field, press enter and then click on "Process open items". Select the open items, simulate and then save.
In case you do not have the document numbers, then directly click "Process open items", select the line items and click "Document > Simulate" and then save.
Assign points if useful.
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Hi Friends,
we are using the FSCM Biller direct for customer incoming payment. we have maintained the payment method (incoming) and credit card number in customer master.
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<MOVED BY MODERATOR TO THE CORRECT FORUM>
Edited by: Alvaro Tejada Galindo on Mar 25, 2009 4:36 PM

Hi
thank for your reply. I have not posted in SAP. customer has paid the payment in Portal and i have selected the payment for the line item. Now that line item is coming in progress condition (not in processed).
in SAP that line item is not active. If i will select the line item system will give the message that is line item is processed in biller direct.
please tell me the process of biller direct payments in SAP and then only in portal the payment line item will be go to the process item (now its in in process condition). is their any upload for the payment document in SAP.
please suggess me Standard payment process through Biller direct. then i will compare the present senarious.
thanks in advance.
regards
Ram

Biller Direct Payments without payment advice

Hi,
If customer initiates an ACH payment online on the portal, can we configure it to automatically come up in the next payment run in F110?
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The answer regarding changing message control in OBA5 is correct but doesn't describes the root cause, this particular issue can be because the Original Customer invoice has a Tax code and when you try to now post a partial payment, the document that would be created has a debit and credit to the customer pulling in the original tax code from the Invoice line item.
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Hi guruz,
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Hi Mattia - We are facing the same issue and error message is exactly same.
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Hi James,
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