FSCM- Dispute cases were not closed automatically for credit disputed amounts
Dear All,
We are creating the dispute cases for overpayment or un-applied cash payments (that is credit document) through FDM_AUTO_CREATE. But those credit dispute cases were not closed automatically after I cleared the documents through F-26 or F-32.
We are running FDM_PROCESS_BUFFER program through batch job for every hour. And we made correct configuration for automatic dispute case close in SPRO. Also the debit disputes were closed automatically.
Especially we are facing this issue for credit special g/l transaction (partial/residual/charge of difference clearing) documents.
Note : I can see two changes automatically in credit dispute cases these are, 1) Disputed amount get zero 2) Disputed objects (that is credit document) is automatically removed (Attributes => Linked Objects => Disputed Objects) in the credit dispute cases
Can you please help me how to resolve this issue.
Thank you in advance.
Thanks & Regards,
KVP
Dear Experts,
Can I have solution for this issue.
Thanks & Regards,
KVP
Similar Messages
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Customer Disputes not closing automatically
Hi,
I am currently checking an issue why my customer disputed items are not closing automatically after the invoices have been paid.
- The regular financial disputes close automatically
- The casy type and the correct status profile
- the status profile is set to close directly from new status to to be collected / then closed
- The status profile has changed after initial set up
- I ran the process bufffer program and no result, the disputes are still open.
- We have activate the customer disputed objects properly as far as i can see.
Thanks for the assist
regards',
RichardI concur with the mesgs above that for customer disputed cases, it gives additional time for AR analysts to investigate the claims. And if it actually turns out to be a dispute, then eventually it will result in creation of AR residual and in turn a Dispute case.
In scenario mentioned of multiple disputes for the same invoice, you need not have multiple dispute cases open, unless its a specific business requirement. You anyways have the disputed amount and current disputed amount filled correctly and make appropriate use of reason code and root cause code to depict this scenario in just one dispute case itself.
However if you still want to create more than one dispute case for the same AR item, in that case, please either use the splitting functionality to accurately depict the disputes in AR as well as FSCM. -
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Hi Experts
I am now still testing the Dispute management .. but it's my first time to see that some times created dispute case does not get updated with the payment posted against the invoice which the dispute case has been raised .. when i trying to add open item to the current dispute case i face this Error..
Process step 004: Change not possible, process step 003 missing
Message no. UDM_MSG037
Diagnosis
The dispute case is to be changed by process step 004 from accounting. However, there is at least one process (for example, clearing transaction from payment or credit memo) that was performed before the current step and that has not yet updated the dispute case. The changes to the dispute case must be carried out in the correct order.
System Response
The dispute case could not be changed.
Procedure
In an asynchronous change to dispute cases using IDoc, make sure that all IDocs of the previous process have been posted. Then you can carry out the required action (for example, post the current IDoc from process step 004 or include further items). The immediate previous process step is 003.
Your kind feed back is highly appreciated..
Regards
Mahmoud EL NadyHi
Thanks for straight forward solutions its now working properly after run the program.. thanks too much..
also do i need to run this program periodically or once i notice that one dispute case it not getting updated?
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<?xml version="1.0" encoding="UTF-8"?>
<dataTemplate name="Asset_Loc_Change" description="Change_in_Asset_Location_and_Account" version="1.0">
<properties>
<property name="xml_tag_class" value="upper"/>
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<parameter name="P_END_DATE" dataType="varchar2"></parameter>
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ASSET_NUMBER,DESCRIPTION,ASSET_CATEGORY,trunc(MAX(DATE_CHANGED)) DATE_CHANGED,
MAX(OLD_ACCOUNT) OLD_ACCOUNT,Max(NEW_ACCOUNT) NEW_ACCOUNT,Max(OLD_LOCATION) OLD_LOCATION,Max(NEW_LOCATION) NEW_LOCATION
from(
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fad.asset_number,
fad.ATTRIBUTE_CATEGORY_CODE ASSET_CATEGORY,
fad.description DESCRIPTION,
max(fdh.DATE_EFFECTIVE) DATE_CHANGED,
NVL2(to_char(fdh.TRANSACTION_HEADER_ID_OUT), NULL, gcc.segment1||'.'||gcc.segment2||'.'||gcc.segment3||'.'||gcc.segment4||'.'||gcc.segment5||'.'||gcc.segment6||'.'||gcc.segment7||'.'||gcc.segment8) OLD_ACCOUNT,
NVL2(to_char(fdh.TRANSACTION_HEADER_ID_OUT), gcc.segment1||'.'||gcc.segment2||'.'||gcc.segment3||'.'||gcc.segment4||'.'||gcc.segment5||'.'||gcc.segment6||'.'||gcc.segment7||'.'||gcc.segment8, NULL) NEW_ACCOUNT,
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from
fa_distribution_history fdh,
fa_locations fal,
FA_CATEGORIES CAT,
fa_additions fad,
gl_code_combinations gcc,
fa_books fb
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1=1
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<group name="G_ASSET_LOC" source="LOC_DETAIL">
<element name="ASSET_NUMBER" value="ASSET_NUMBER"/>
<element name="DESCRIPTION" value="DESCRIPTION"/>
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<element name="DATE_CHANGED" value="DATE_CHANGED"/>
<element name="OLD_ACCOUNT" value="OLD_ACCOUNT"/>
<element name="NEW_ACCOUNT" value="NEW_ACCOUNT"/>
<element name="OLD_LOCATION" value="OLD_LOCATION"/>
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FSCM-DM: Status of Dispute Case does not change
Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
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On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status Status Discription SystemStatus System status discription
20 In Proces 002 In Process
30 Confirmed 008 Confirmed
40 Closed 007 Closed
50 Canceled 009 Voided/Deleted/Canceled
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Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
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Edited by: Morbius on Oct 14, 2010 9:56 PM
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Suppose I have a PR which have 10 qty, whole qty is converted to PO using ME57.
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Thanks,the closed indicator is only set if you flag the field in ME59N for this purpose, or if you do it manually while coverting the PR to a PO.
In any other case the field in the requisition remains unset, as SAP looks directly into field of open PR quantity.
However, SAP has a report to set the closed indicator
for this see OSS Note 206870 - Set Ordered purchase requisitions to completed -
Purchase Requsition is not closing automatically During ME59 PO creation
Hi,
We are using PO creation through ME59,
In ME59 we have set the indicator 1 Set reqs. to "closed"
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When we check the F1 help for the filed it say it will work with respect to the rounding value. as for my concer the PR qty 1 was fulfilled by po with 1 qty creation. I dont know why the PR was not set to Closed automatically.
If we try 2 Set reqs. to "closed" It is working
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Regards
PalaniIs your order unit and requisition unit same ?
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I have a weird problem in my collections worklist at the moment where, when the list is generated, on the outer screen before your drill into the Business Partner, the value for "Disputed Amount" does not match the sum of the open disputes for that BP.
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Brenton.You realise this is not Apple?
It is a community forum, of Apple users like yourself.
It does sound like you are dealing with someone else anyway, such as your phone company. Dispute the charge with your Credit company, which shouldn't be a problem since it is fairly obviously a double charge.
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Steven Andrews
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Blog: baron72.wordpress.com
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