Garbage characters appearing in help topics converted from RH6 to RH7
We have a couple of FlashHelp projects that we're converting
to RoboHelp 7. Documents were in imported from Word to create
topics and although the true code showed an asci character that
looked like a thick vertical bar for dashes (em dashes), ellipses,
and smart quotes, everything displayed fine in RoboHelp 6.
We just started converting these same RH6 projects to
RoboHelp 7 and now, we're getting garbage characters in place of
smart quotes, em dashes, etc. when we display the compile help
topics. What's weird is that the characters look fine when your in
WYSIWYG mode -- you have to display the topic to see the funky
characters.
With 900 topics in one project and 400+ in another, going
through the true code to find these funky characters is going to be
time consuming and painful. Did it for a couple of small projects
(less than 100 topics) and it took me a couple of hours --
switching back & forth between WYSIWYG and true code.
I tried using the search and replace tool to fix the smart
quotes throughout the project and it caught some but not all.
Seemed to capture the opening quote but not the end quote.
Any suggestions on how to quickly fix these problems without
going topic by topic through the project file checking the true
code.
See Item 21 on this page.
http://www.grainge.org/pages/authoring/rh7/using_rh7.htm
Similar Messages
-
Garbage characters appearing in CHM Index pane
Help! I have a CHM that has garbage characters appearing in
the Index pane. It is only when accessing the 'p' section of the
index. Here is a link to the screenshot so you can see what I mean:
Garbage
characters in Index pane of CHM screenshot
I don't know why this is suddenly appearing.
I am using RoboHelp 6 on Windows XP Pro.
Any suggestions on how I can fix this? Do I need to recompile
the index? If so, how do I do that?
Any help would be greatly appreciated.
Thanks,
Greg Davis
Senior Technical Writer
Consona ERPDirk,
Thanks for taking the time to help me. Here are the answers
to your questions.
Q: Do the index links work in these cases?
A: Yes the links work fine.
Q: What does the topic titles look like in these files?
A: The titles look normal. Is there something I should be
looking for?
Q: What do the properties of these entries look like?
A: What specific properties do you mean?
Q: Is this one help system or do you merge?
A: This is one single help file, no merged projects.
Q: Is there any translation involved at any point?
A: No
Q: Open the project's HHK-file with Notepad and look at the
first lines. Is there any codepage statement?
A: No. Here are the first few lines:
<html>
<!-- Sitemap 1.0 -->
<object type="text/site properties">
<param name="SiteType" value="index">
</object>
Any help you can offer would be greatly appreciated.
Greg -
WHO CAN/WILL HELP ME CONVERT FROM PDF TO WORD ?
WHO CAN/WILL HELP ME CONVERT FROM PDF TO WORD ?
Someone might. Are you having a problem? What have you purchased from Adobe, exactly, and where do you get stuck?
-
Images not appearing on slide when converted from Powerpoint to Keynote
My Pastor's Powerpoint slides converted nicely to Keynote except 2 pictures at the top of one slide. He saved just that slide as a separate ppt file and I could see the images in the thumbnail, but they're gone when it's opened in Keynote. I'm thinking a layering problem, but I'm new to iMac and Keynote. Any suggestions?
Hi Lilybiri,
I have (again) requested my IT dept to take a look at what is going on.
If they cannt/wont help, then I may well take up Rick's very kind offer.
The more I think about it, the more I believe my problem(s) stem from having to link up to Adobe when working on-line.
It takes about 30 seconds from the time I open the initial Captivate start screen (attached) before any of the links become active.
That strikes me as way too long and might be the cause of the problem.
Any idea if this "link to Adobe" can to turned off? What do I need the link for anyway...day to day?
Noel -
HELP! Converting from Publisher - bullets don't convert???
I am trying to convert a Publisher 2003 file by going to File, Print, to Adobe PDF.
Every time it converts, it loses all the bullets and turns them into strings of dots ... I am trying to convert at the highest quality, as it is going to a commercial printer as a PDF.
How do I get this to stop happening? I cannot remove the bullets from the Publisher file, as its a newsletter and that is their format.
Thanks!
Dianna
Adobe Acrobat 6.0I was almost hoping it would not show up as embedded.
My font is there, and says its embedded. Back to square one. Any thoughts?
I did try changing the font to see what happens, and the bullets show up as dots no matter what font I select. -
Loader (Need help to convert from AS3 to AS2)
Since I know this code works fine and that I use it into one of my AS3 flash, I need it in one of my AS2 flash and I don't know how to adapt it. I've searched in over 100 threads and I can't find something similar... Thanks to help me get it to work in AS2! Since I need it in AS2, I thought it would be the right place to post it.
I posted all the loading process code, but I would need help mostly with the Loader part. How to do it in AS2? Thanks!
var img = 0;
var image_total = 0;
var myImages_array:Array = new Array();
var myBitmaps_array:Array = new Array();
function Init();
// Images urls are loaded into an array before this call
LoadImage();
function LoadImage()
if (img < myImages_array.length) // img is the current image index and myImages_array is my array of URLs
// I need help with this part please
var loader:Loader = new Loader();
// returns the image full path and load it
loader.load(new URLRequest(my_site_url + myImages_array[img]));
loader.contentLoaderInfo.addEventListener(Event.COMPLETE, imageLoaded);
else
if (count == 0)
// When everything's loaded, I'll start loading my Bitmaps into a small slideshow
count += 1;
init_slideshow();
function imageLoaded(e:Event):void
var image:Bitmap = e.target.content;
// Bitmap manipulation here (removed)
image_total = myBitmaps_array.push(image);
if (img < myImages_array.length)
img += 1;
// Call next image
LoadImage();
function init_slideshow():void
// Reserts the current index for the first one
img = 0;
// Start the slideshow since everything's loaded
animate_slideshow();If you look at the Flash help documentation for the addListener metod of the MovieClipLoader class, there is an erxample there that you should hopefully be able to work from. It will be better if you get your stuff coded into AS2 before you pursue more help with it. IT is difficult to tell you how to fix something if you don't show what you are using.
-
Need Help! Converting from C#
Whats Up guys!
So, could anybody help me to convert these 2 functions written on C# into Java.
public static System.IO.Stream readResource (String name) {
System.Reflection.Assembly
thisAssembly = typeof (AU).Assembly;
String
assemblyName = thisAssembly.GetName().Name.ToString();
System.IO.Stream
stream = thisAssembly.GetManifestResourceStream (assemblyName +"."+ name);
return stream;
public static String readResourceString (String name) {
String
result = new System.IO.StreamReader (readResource (name)).ReadToEnd ();
return result;
}Best Regards, Dimon.http://java.sun.com/docs/books/tutorial/reflect/index.html
http://java.sun.com/docs/books/tutorial/essential/io/index.html
http://www.rentacoder.com -
Can you help? Converting from PC to Mac for Design Standard CS6
Hello,
I have recently purchased a macbook pro and downloaded the files for Design Standard CS6, I install the application and then enter my product key which works however it says
"this product is valid but we could not find a qualifying product on this computer"
It then tells me that if I want to use the code I must have one of the following products and the serial code, then it gives me a list of products none of which I want such as Design Standard 5, Web Premium etc
I didn't need any of these on my PC I just downloaded the application and used my code
Can anyone offer any advice here?
Thanks
SOrder product | Platform, language swap
For anything else you need to contact support by web chat.
Mylenium -
Increased file size results when migrating from RH6 to RH7
Hi experts,
Not sure where to post this message, so I appologize for
repeating myself. I am a Frame Expert, but a RoboHelp Novice. I
created a new help project in RH7, based on an old one in RH6. It
generated and now the R&D department is telling me that many
new files are created and the file size is 10MB larger. Can someone
tell me if all these files are necessary?
xxx.ali
xxx.BRS
xxx.cpd
xxx.glo
xxx.hhc
xxx.hhk
xxx.ign
xxx.ldb
xxx.phr
xxx.ppf
xxx.pss
xxx.stp
xxx.svn
xxx.xpj
Im sure that most of these file extensions were created in
the previous version and that the file name itself (which I didn't
list) is what is new, but before I tell this to the engineer I want
to be sure.
Size is an issue because this software is being deployed from
a flash card. the extra 10MB in space could be considered a blocker
and stop our development.
Any help is great!
LauraThose are files from the source. Your application only needs
the files in the ouput. By default, these will be in a subfolder
below !SSL!
Sometimes people ask if all the output files are required.
The stock answer is only if you want the help to work. :-)
Do note though, you only need to deliver whatever is in the
output you generate. -
Upgrading from RH6 to RH7 - table of contents difference
Hello -
I created a project in RH6 and I upgraded to RH7. I made a
copy of the project and opened in RH7 and the table of contents is
not the same as the one created in RH6. It's missing books I
created. Can anyone tell me what I might be able to do to get the
TOC exactly as I had created? Is there a file that I can copy that
contains this information form my RH6 project?
I have both verions of the software on my desktop but I only
run/open 1 version open at a time. Not sure if that has anything to
do it with it but thought I 'd mention it.
Thanks in advance -Hi Manola
Assuming you are using RoboHelp HTML, behind the scenes the
Table of Contents (TOC) exists as a file that uses the same name as
your project, but with a file extension of .HHC. You could try
copying the .HHC file from the old location to the new and see what
happens.
Normally RoboHelp just uses or points at the same .HHC when
you upgrade. So your situation is very curious to say the least.
Cheers... Rick -
Win32 exception error when opening file from RH6 in RH7
I received the following error when opening a help file
(.xpj) that was developed in RoboHelp 6 in RoboHelp 7:
An unhandled win32 exception error occurred in RoboHTML.exe
[4692].
This occurred after receiving the notice to upgrade the
project since it was created in an older version. After selecting
Upgrade, I received a runtime error message prompt. After clicking
OK, I received the message above.
Does anyone know how to resolve this issue so that I can open
the project without any problems in RH 7?Thanks a lot for replying.
waldemar.hersacher wrote:
I have Acrobat Reader 5.1 at home and 6 at work and both work fine with the LV 7.1.1 bookshelf and help file.
Yep, I just uninstalled Adobe Reader 7.0 and installed version 6.0.1. The links now work perfectly, so evidently this is a problem with Adobe Reader 7.0. I'd still like to solve the problem, though, as I really like version 7.0. (Something has finally been done about the program's lengthy start-up time!)
You can reach the PDF-Files also by using Help>>Search the LabVIEW Bookshelf. Does this link work for you?
It works perfectly.
javascript:AcrobatLink('../manuals/lvuser.pdf');
This is a call to a java script function located in pdf.js.
Other reasons:
The Active-X control of Reader 7 has a bug.
Your Internet security settings will not allow this operation. The Active-X will be loaded but will have no access to the file and yo get a wrong error message.
Fair enough. If that is indeed the case, which Internet security setting should I try changing? I haven't done anything unusual to any of those settings. And where is pdf.js located? I tried searching for it but could not find it.
Your advice is greatly apreciated. -
Garbage Characters in Netscape
Hi,
I open a 'jsp' in a new popup (window.open). Netscape shows some garbage characters at the top of the page. (Works fine with IE). I tried deleting ALL the code from the popup jsp to trace out the problem (even removed the HTML tags). But Netscape still shows the garbage characters. Where are they coming from??? Any help is appreciated!
Ashish BhaveHi,
That is very strange, I've seen this only once before when reporting an error into an error cluster indicator over a real time target but this was a one time event. Does the PC you're on have any issues other than this, i.e. occasional Blue Screens or crashes? The only thing I can think of is a memory location on your PC that's having issues and occasionally LabVIEW is using this space.
It may be worth calling into your local branch or e-mailing direct via www.ni.com/support they may recommend a re-installation of the NI software and provide you with a tool to ease this process. But this is certinaly the first time I've heard of this on the LabVIEW dialog boxes! Have any changes been made to the machine itself in terms of language additions or software addition/removal?
Kind Regards,
Applications Engineer -
Tips on Converting from 5 to 8?
We are currently using RoboHelp 5, our projects are all
WebHelp projects, and they are all in RoboSource Control (RSC). Our
corporate office purchased licenses for us to move to RoboHelp 8.
Any suggestions on the best way to proceed?
As a precaution, we are planning to keep one of our RH5
licenses installed on a standalone PC and move copies of the
project out of RSC to that PC. Our initial attempts to move the
projects out of RSC using RH5's remove project from RSC option have
not been successful. Even with the folders renamed, the projects
still open as if they are in source control. Two questions here.
First, do you think this precaution is necessary? Second, if it is,
any suggestions on removing projects from RSC?
Does RH8 convert projects that are already in RSC?
One of our other companies converted from RH6 to RH8 and
experienced issues with losing styles. Our projects use customized
skins and customized .css pages. One of the customizations to the
skins was provided on this forum years ago; we added a print tab
with the option to print a WebHelp topic. Will RH8 convert the
skins and css pages?
After we install RH8, will we still be able to work with our
projects in RH5 as long as we haven't converted the individual
projects to RH8?
Thanks!Hi there
Making a backup is simple. Open Windows Explorer and make a copy of the project folder. Place the copy in a different location. Network server, Thumb drive, CD/DVD, etc.
Cheers... Rick
Helpful Links
Begin learning RoboHelp HTML within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks
RoboHelp Wish Form/Bug Reporting Form -
Hey I have a robohelp 5x project that I wanted to upgrade to
RH6 but couldn't cause of a known bug, where a vertially merge cell
in the right hand column prevented the publish from running. I was
hoping RH7 would have resolved the issue, but from the looks of it,
I am still having issues with the publish piece after I make the
project upgrade.
Is it still a known issue?
Or is there some other reason why the publish is refusing to
complete it starts off compiles and starts moving files over but
then stops and just sits there mid file.
Thanks for any insight we really want to get away from RH 5x
and its horrid database design and really utilize the full power of
the newer versions, but this bug equates of hundreds of man hours
of manually redoing the whole project for us.Yeah I tested it the other day, I went directly from RH 5x
and upgraded to RH7, everything went well worked fine. I can add /
delete / work in the project fine. However, when I go to publish
things follow down the same path, as they did in RH6. We never
followed RH6 for long to notice there was a patch. Wonder if I
could get RH6 with the patch update it to RH6 then from RH6 to RH7
and see if that works. Is the source code around, perhaps the trial
version if I begged some Adobe staff for it, to test with? -
Removing numerals/garbage characters from search in Section 508 build WebHelp
I need to remove (prevent inclusion of) numerals and garbage characters from search results in WebHelp when compiled with Section 508 Output enabled. I need to have Section 508 enabled. Can that be done?
Thanks for your time!Thanks, Jeff. I tried including the characteres in the Stop list and recompiling. (I even closed the project and reopened.) The characters still appear. The characters I'm trying to remove are: !, #, ', (, ), -, /, :, ;, and ,. I am also trying to exclude some numbers (100.00usd, 1999.99, 2999.99, 3999.99, 4999.99, and 6pm).
The Stop list consists of those characters and the default text. Forgot to mention is the first post ... I'm using RH9.
The Section 508 flag does create 508-compliant HTML output and that is one of the requirements for this help system. This is the first time I am enabling this flag.
Maybe you are looking for
-
Process that takes 6 months to finish
My quesiton is on performance when having a process open for extended amount of time. For example a tuition reimbursment process. A user enters his data at the beginning of the school year to get approval for his course work. Once approved the proces
-
How can my wife and I share music with different accounts
My wife is always downloading music. I would like to add her music to my ipod/iphone etc. We both have different itunes accounts but share one computer as different users. Can someone please help me to figure this out? I don't want to buy music m
-
Can't send PDF as a mail attachment from iPad to a Lotus Notes account
Hello, I have some problems sending PDF documents as email attachments from my iPad. Using the adobe reader app for iOS, I create an email with the file attached. Sending this to e.g. a hotmail account works fine. However, if I send it to any address
-
So, In a 2 weeks I will be aquiring an Powermac G3 B+W, and I plan on upgrading it with these parts: 600 Mhz G4 Upgrade (http://daystar-store.com/index.asp?PageAction=VIEWPROD&ProdID=92) 2 sticks of 256 Mb of Ram (Total of 1024Mb now) http://eshop.ma
-
Why is Lightroom 2.4 Thumbnail Rendering SLOOOOOOOOW...?
For some reason Lightroom 2.4 is taking an enormous amount of time to render thumbnail previews and in spite of having my thumbnail cache set to 50 GB, it still re-renders the thumbnails every single time I use the scroll bar. Every other aspect of L