Generated index is missing indexed items

Working with book and separate chapter for index. Index generates but is missing index entries. Is it something I'm doing or an InDesign problem?

Thanks for input. All available updates have been applied. Long telcon with India so far has produced no cure but at last they are 'escalating' problem to find a solution. It seems to only happen in the 'Symbols' heading (non-alphabetic entries) of the index. Not only are items missing but reference page numbers are missing and/or scrambled. Looks like several indexed subjects are loosing page references and/or picking up page references from following index lines. If you can read the image attached you'll see what I'm talking about if you compare the index flyout lines with what shows up in the generated index. Quite a time consuming pain. It took me almost an hour on the phone to get India to the point they wanted to see this.

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