Getting an error with crystal runtime in virtual environment

Hi
One of our clients is receiving an error when trying to use our report viewer.  They are using a virtual desktop that uses packages to be installed.
The runtime has been installed and our viewer (using .net) but they get the following error:
An Error has occurred while attempting to load the Crystal Reports runtime
Either the Crystal Reports Registrey key permissions are insufficient or the Crystal Reports runtime is not installed correctly
Has anybody had problems deploying to similar environments?
Thanks
Lee

Hi Lee,
Use Process Monitor to log what parts are missing, no access to registry keys or lack of permission to write to the users registry.
Alun, you can't deploy CR .NET runtime manually, must use the MSI or one of the Redist Packages.
It may be that user doesn't have access to the folder where the reports are saved.
Don

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