Getting help for setting up a "good" network
Hi all,
I've been "managing" our network and doing the IT stuff even though I'm not a "true" IT guy, just a graphic artist dabbling in the stuff. I want to get some help on moving our multiple public IP address network to a more secure single Public IP address. I don't know where I can get that help so I'm taking my chances here even though this is not specific to Apple server.
Here's the equipment we have:
Apple Extreme dual band
Apple Server 10.6.3 for file services, iCal, iChat, DNS, Open directory, Address book, Web.
FTP server using CrushFTP on a Mac Pro running 10.6.3
Two ADSL modem from same ISP, one 16 Mbps the other 10 Mbps
a Peplink Balance 310 for load balancing the traffic (and it's not working as advertised as far as I could configure it.
30 static IP addresses hooked to the 16Mbps modem/router
a gigabit switch ASANTE Intracore IC36240
a 100 mbs switch ASANTE intracore 3524
I'd also like to be able to log into any machine remotely with ARD. Right now, it's a peace of cake with everyone having it's own public IP address, but how will I make this work with DHCP? I'd also like to be able to have VPN enabled.
I have no idea how to make the best of this equipment so if you have any insight or know where I can get some help to set that up, that'd be great!
There are as many 'good' networks as there are network requirements and hardware combinations.
Get a server-grade firewall, if that peplink router can't provide that function.
Figure out what's up with the peplink router.
If the peplink isn't working and if it doesn't have firewall capabilities (I've not read the specs), I'd replace it with a firewall with dual uplinks.
Once you get DHCP going, you'll have two IP subnets, and you'll have to set up subnet routing for your gear. Other than that (and with that external server-grade firewall), the remote connections are straightforward.
The server-grade firewall should have VPN end-point servers for pptp and l2tp, and probably ssl, and probably a DMZ. RADIUS support, likely. For this case, dual uplinks and support for running both.
Stay out of 192.168.0.0/16 for your private stuff.
I'd likely set up the public static IP for the router, the DMZ, and key stuff that needs to be public facing. I might well run the rest of the stuff in a private IP block.
None of which involves Mac OS X.
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About (not) getting help for Design Premium CS4 [very long post]
If what i've heard on numerous occasions is true, and I really hope it is, Adobe spends a lot time, energy, emotion and effort on their Customer support system. In an effort to provide a bit of insight "from the trenches" I've spent the last hour sifting through Adobe's website trying to find an email where I could send a bit of critique regarding the quality of Adobe's Tech Support and I've come to the conclusion that these forums are a paying customer's only outlet. As part of my job training, I take a lot of notes whenever anything gets done over the phone. This then is a full transcript of the arduous process I had to go through in order to try and fix the infamous "licence has expired" issue. I'm not necessarily looking for feedback, I just want somebody at Adobe to see this and realise how much money is being wasted on a very dysfunctional "Support Service".
Adobe tech support notes:
How can the ball be dropped to this extent?
Friday, April 2nd
10:00 Installed the suite on the office's new design computer after using the trial editions until they expired. None of the programs in the suite will run because the licence is "expired".
11:30 Not knowing if it might somehow be related to there being leftover files from the trial editions (which I didn't uninstall) I uninstall everything and install again.
13:10 I receive the same error message. Tech support principally led to a waste of a day due to the way that Adobe's databases seem to catalogue customers. According to Jay Lopez, our suite wasn't registered to my boss (Doc) it was registered to Ken Schoepp, who hasn't worked here in about 8 years, since he was one of the earlier names connected to this address. It took about 2 hours and 2 transfers to figure this out.
15:30 I finally get transferred to tech support.
15:51 TS answers.
It takes 2 hours to assess what the problem is and suggest that I should do a full uninstall and reinstall of the suite, regardless of the fact that I did that before calling TS. 2nd installation fails to solve the problem whereby the suite won't load up (as expected). I'm given some instructions as to what files to remove that may contain registration information and could possibly prevent the program from running. Tech support hangs up as their shift is soon over but they assure me that this thrid installation of the day should fix the problem. To speed up the installation I copy the files onto the HDD.
17:15 For some unknown reason, Setup.exe crashes crashes at about 65% of initialisation. That's right, the installer can't even run!
Tuesday, April 6th
8:37 Calling TS
8:45 Don answers
8:51 Get informed that I was somehow routed to CS instead of TS. The case id I provided requires solutions that he can't provide, Don will transfer the call to TS.
8:53 Jitesh gives me a new case id before putting me on hold as he reads the case file.
9:05 Informs me that since my call deals with an installation issue I need to be transferred to another department. In response to my comment that I've already been misrouted twice today Jitesh says he will contact the department personally in order to transfer me more quickly as I'm already in their service.
9:13 Just before hanging up Jitesh mentions that there are only 12 calls ahead of me in the queue.
9:19 Rohan Subba answers. After reading the file he asks if I would accept sharing my desktop in order for him to look at the root of the issue using Acrobat Pro Meeting.
9:26 With files installed, logging in to "adobesupport.na5.acrobat.com" as guest.
As things are not working as expected, Rohan places me on hold as he goes to look up solutions.
9:31 Back from checking resources, try them out, still don't have access to some files due to lack of permissions.
9:36 Comes back with instructions on how to setup the Windows7 super admin account which should give me full access to the locked out files.
9:42 Logged in as admin. More hair pulling as we try to configure the permissions properly.
10:02 File sharing finally works and he downloads the installation log files. As we attempt to change permissions to access other files I ask why it is has taken 13 hours of TS and 4 techs before someone suggests using Adobe Connect Pro Meeting since it seems like a great way to gain access to files. Rohan's answer: Due to the solution chain, TS had to try other options before going for the ACPM.
Over the next hour we try various things to get rid of the files that are blocking the re-installation of Premium Suite. I'm instructed to download the "Windows Installer Cleanup Utility" and "adobeCS3cleanscript" even though I'm running CS4. The trial versions I was using were also CS4. I'm assured that the CS3script works just fine for CS4 removal. It gets run with option 1, once, and twice with option 2, rebooting between each pass.
11:01 Realisation sets in. "I'm sorry, I cannot resolve this issue and I will escalate your call to Tier 2 TS". Initially he asks if Thursday is good for the follow-up call but I inform that I will not be there on that day and that I am the only one at the office who can handle these types of technical calls.
11:05 Comes back on the line and informs me that T2 TS will contact me on Friday.
Spent the remainder of the day reading online, chasing possible solutions. Found out about a hidden option 3 for Cleanscript, run it twice, still no improvement. Having been shown the location of the installation log I sift through it and research 1) where each of the offending registry key is, 2) how to change permissions to the offending keys so I can delete them. Thanks to google and other people who've had the same issues I'm having and followed by blogging about it.
In total, 22 registry keys blocked the installation. Because each key would cause the installer to lock up and quit It took 6 hours to run the installer 22 times until it crashed in order to find and eliminate each one. When they were all taken care of, only 4 Premium suite modules wouldn't install: Flash, Flash Player, Acrobat and Air.
Progress at last.
Thursday, April 8th
Mesum, a resolution specialist, calls work asking to speak to Doc about our case. According to him there is no mention of a contact person (me) or a date for a call back. When asked probing questions about these discrepencies Mesum says that seeing as how Adobe TS are trained to exacting standards and that note taking is a very important part of the job there is no way that this break down happened on their end. If the information my boss is referring to is "not in the file" then it MUST be false. The obvious answer, according to Mesum, is that whoever made the appointment with Adobe didn't take down good notes. As a T2 specialist he "...makes it a point to always return the call at the arranged time". I don't have the notes regarding everything that was said that day but from talking to Doc on the following day I gather that Mesum made other comments to bring into doubt the quality of Aararat's (the company I work for) training, their note taking skills and the quality of their employees. Not once did he take any hint of responsibility for the communication screw-up. Mesum will be calling me back on the Friday (as was originally written down in our file) and provides a new case id before hanging up.
Friday, April 9th
12:01 Mesum call and wastes no time in trying to resolve the issue. I inform of the progress I made yesterday (independently).
12:08 Error :2 shows up again. Instructs me to clear the temp folder, the cache and to verify that the print spooler service is enabled. It is.
12:21 While the system is rebooting, Mesum mentions that the "very detailed conversation" he had the previous day and asks if I have been briefed about it. I explain that I have been briefed (neglecting to mention that I am the one who made the appointment and took copious notes about all my TS conversations, including this one) and that I hoping to get this issue resolved once and for all. Mesum makes a grandstanding comment about how "he makes it a point to always return the call at the arranged time as these calls are very important and it is crucial that they get resolved". He then goes on about the lenghts Adobe has gone to in order to create a support chain to make sure that if an issue is unresolved on either end of the chain, that this lack of resolution can be tracked down.
Error:2 indicates that we are still having registry blockage issues. In response to my question whether there might be a full list of the registry keys that Adobe Premium suite injects during an installation Mesum responds that techs have been given very strict and specific instructions about tampering with the windows registry (which is odd considering 3 days prior a tech dove right into registry editing) he proposes that I instead uninstall Flash, Flash player and Adobe Air.
13:07 Since the uninstaller won't run for just the 3 modules, Mesum asks that I uninstall everything once again. I am then to only start by installing Acrobat first, and only Acrobat, before installing the rest of the suite. Because this process will take a long time and Mesum has other calls to make he leaves me to this numberless installation being fairly certain that this will solve the issue. He adds that such problems are very frequent with Acrobat. Should his proposed course of action not solve the issue I can type up a follow-up response by going to www.adobe.com/go/supportportal. I am to expect a follow-up call on Monday.
13:22 Because I was really not looking forward to going through another round of uninstalling and reinstalling, I attempt to run flash one last time prior to starting the cycle. Run into error:5
reboot
13:29 Error:5 again. Time to uninstall once more.
13:35 Error while uninstalling. Nothing to do but click continue and see how it goes.
13:53 Uninstall finished with problems, running it again. Adobe Sing is still showing as an installed component.
13:55 Uninstall with errors. Flash Plug-in will not uninstall. Running Uninstaller again.
13:59 Uninstaller fails again. Decide to go and manually delete files and folders inspecting each one by one.
Spent the rest of the afternoon going through the install logs like I did on April 6th, unlocking ownership and deleting corrupted keys one at a time.
18:08 The whole Suite finally installs except for Flash and Indesign.
18:47 After hunting down more keys, the installer completes with errors but at least all the programs are installed. Acrobat, Air, Flash plug-in are still not installed properly.
Monday, April 12th
8:20 Call tech support
While on hold I try to find my ticket on the support portal using the case id's I've been given. None of them show up on the system. Basically, I'm stuck to using phone support.
9:23 TS answers. Sanjay
9:28 After Sanjay has verified the case id, I provide him with an update to the file regarding what I've done since I hung up on Friday, describing the new issues.
9:34 Placed on hold
9:42 Comes back and explains that this issue will require more consultation with his seniors. To make sure that he looks up the right issue I repeat the exact problem I would like him to research. Three times he repeats the information back to me just a little differently. Finally on the 4th repetition of the problem I'd like addressed he "gets it" and thanks me for "providing that pertinent information".
What I don't understand is that I repeated the same information that he repeated back to me 4 times before he seemed to understand what his notes told him he should be researching. From the heaviness of his accent I suspect that their was a bit of language barrier here.
9:48 Places me on hold
9:59 Comes back with a possible solution.
10:08 As his solution requires me to delete files I don't have access to due to lack of permissions, his solution can't be applied. He places me on hold.
10:11 Comes back, with another possible solution.
10:17 Still not working. I ask how I can change administrator settings for specific files and he needs to go check articles again. Shouldn't this type of knowledge just come off the top of his head if he's in TS? Sanjay just walks away at this point, not asking to put me on hold nor placing the call on hold. I can hear conversations in the background the whole time.
10:24 Comes back, thanking for staying on hold (even though I wasn't). This time he asks me to look for specific adobe folders. I can't delete them because I'm supposedly not an administrator, even though I'm logged in using the enabled super-admin account. He tells me I need to type a very specific command at the command prompt to reset the admin account. I thought that's what he was going to research the last time he left so I ask what I have to type at the command line to do this. Sanjay doesn't and asks if he can put me on hold again. I politely and calmly answer that no, I don't want to be put on hold. Every time I've asked him a question he's had to go in order to talk to his seniors (as he calls them). If possible, why not escalate my call and put me in touch with one of these seniors or a manager in order to minimise the amount of time I will be placed on hold. He puts me on hold.
10:34 Ashima comes on the line. Unlike Sanjay, she sounds confident and authorative.
10:44 After discussing what I'm trying to do she informs that not being able to delete files and folders is a Windows issue, not an Adobe issue. Even after I mention that a previous tech had helped me solve a similar problem in the previous week and try to reason that since it's Adobe uninstaller that caused this issue she sticks to her claim that it's a Windows issue and that she cannot help me resolve the issue. I am to contact Microsoft tech support in order to get help with this issue.
12:17 Call Microsoft technical support
12:23 Jacqueline answers. I describe the problem I'm having with managing permissions in Windows 7 and that I've been told that I resetting the admin account should solve this problem. She seems to agree and asks for my Windows serial number before we can start working on the issue. Upon finding out that I have an OEM version of Windows, Jacqueline informs me that I have 2 options: look online or pay 59$ per call on credit card for support as free support is not provided to OEM licences since they are typically only installed by resellers and assumed to be serviced by them. Sadly, this is not my case.
12:31 Having repeated my options back to Jacqueline to make sure I understood her correctly I inform her that I will terminate the call since I will not be paying for paying and therefore will go online for help. She sounds surprised at how quickly I made my decision, wishes me good luck and the call is ended.
13:30 Started researching a solution. I find what I need to know and apply it, managing to reclaim ownership of the files and folders. Run the installer again and everything installs now except for the Acrobat, Air and Flash plug-in.
Tuesday, April 13
15:30 Since I haven't received a call back from Mesum I try to find our case information on the Adobe Support Portal. I figure that Mesum probably needed me to contact him prior to today in order to confirm whether the solution worked or not. Logging in with the email address we used to register our software and log our support calls is unsuccessful. Either the password is wrong or the email is not active. Seeing as we have 2 other office emails with which Adobe products have been registered over the years I log on with them to see if we have pending cases on either of them. negative. Just to test something out I attempt logging in to the original email from another computer. While I can't log in I no longer get the message that the email isn't related to an active customer account, just that the password is wrong. Resetting password. Still can't login.
16:06 Starting LiveChat with Adobe to see if they can help. On hold.
16:12 Connected. explain the situation.
16:19 Says the password is reset from their side. Try it and doesn't work.
16:22 I tell Live Chat the reset didn't work, and wait for response.
16:29 He assures me it's been reset and that I should try again.
16:30 Try it to connect via two other computers. Fail. Inform him again. Wait.
16:36 Informs me I will need to call Phone Support. I ask if he can connect me.
16:38 No, he cannot connect me. There is no Live Chat Tech Support. Due to the amount of lag between responses I ask if how many chat sessions he works on at the same time.
16:41 Answer: three at a time.
16:45 Finish typing comment and suggestion about possibly reducing that number because the amount of lag time for simple requests is just too much.
16:46 Final response and goodbye.
16:47 Call Phone Support
16:50 Jerry in the Philippines. I explain the issues I've been having with our account and the failure to reset the password. Jerry puts a note in the file and that he'll look into it.
16:58 Puts me on hold as he goes to explore.
17:01 Comes back, can't see any issues. Asks me for permission to logon to the client account by using our email and password. I accept. He logs on and sees that there are in fact no pending cases that show up in our client account, even though we have multiple concurrent case id's showing on his side. He says he'll look into it.
17:07 Client login issue is unresolved but at least I'm getting transferred to TS.
17:23 Panpaj answers. I explain the situation and provide case id.
17:38 He provides a new case id. I have to describe the whole case history.
17:46 On hold.
17:52 Turns out I was transferred to the Acrobat specific TS. Seeing as how my installation problems aren't dealing specifically with Acrobat he can't help me. He will transfer me to general TS.
18:16 Animesh answers. explain the situation and provide case id.
18:20 Puts me on hold as he reads the file.
18:22 Repeats the problem as described according to the file.
18:30 Puts me on hold as he goes to find articles.
18:36 Asks me to share the desktop. Connecting to connectteam.acrobat.com
18:44 Upload of log file complete, reading over it.
18:48 Sharing screen caps of installation error messages. I've been thoroughly documenting each and every single one. Instructs me to download and AdobeCS4cleanscript. When I explain that I've already used the CS3 version I'm informed that the CS3 version should never be used to try and clean up a CS4 installation since it won't work.
18:56 I'm informed that TS closes at 19:00 and that he won't be able to finish this call. However, if I read article kb 401401 I should find some steps that will solve the issues that I'm experiencing.
19:01 While looking for the article I inform him that I can't access my TS updates on the Support Portal and that in a previous call Phone Support was not able to explain why. Might he have any idea why? He says he'll check it out.
19:05 "That's odd. I'll add this complaint to the file."
Animesh adds that If this knowledge base article does not resolve the issue, I should make sure to call back. He's added a note in the file to automatically escalate my call to Tier3 TS.
"What? There's a T3?" I ask. "Why has it taken 2 weeks to get this call escalated to tier 3?"
He apologizes if this taken so long to be escalated but there are definite checks and procedures that need to be followed before a call can be escalated to Tier 3.
April 15th
11:10 Starting new uninstall of CS4
11:20 Uninstaller error with InDesign.
11:31 Running CS4cleanscript, all options.
11:49 Completed running CS4cleanscript followed by a manual clean-up of remaining folders. Starting a new install.
12:04 Install error with Flash 10 ActiveX.
12:06 Install error with Flash 10 plug-in.
12:37 Installer finished, with errors.
12:53 Test launched every application in the Suite and they seem to be working in spite of the errors. So be it, I'm never calling Adobe TS again.
Questions and suggestions to Adobe
In spite of not having my issue corrected I must say that the politeness of every representative was exemplary.
While I realise software piracy is a big issue, why is it that pirates don't struggle with your DRM system yet legal users do? Either scrap your current DRM and replace it with something that will not cripple a system if an installation goes wrong or change your installers.
Software suites are convenient yes but there are now so many modules that come bundled with the suite that seem utterly pointless because the documentation for them is sorely lacking an "at a glance" explanation of features, benefits and purpose. Adobe Air, Sing, Version Cue and Bridge come to mind. Don't you think cutting down on module bloat would make interoperability an easier thing to manage and maintain?
As a user who has multiple hard drives in his system (one each for the OS, applications and project data) I don't like installers that place files all over my system without my consent. If an installer asks for a destination folder, ALL programs should go into that folder. Files and programs that are shared across the suite for added functionality or registration purposes should ask for a user-specified shared folder (in case there is one) rather than just go into the (assumed) default.
Why is the Support DB's search function so useless? I've tried (and tried, and tried, and tried...) to find useful solution articles but something is just plain wrong with your search algorithms. I've tested this. Pick an article at random, then do a search for it's title. Too often the search engine won't even find it. The only time searches work is if one has the precise number of the article, such as KB 401401.
The amount of checks and procedures required for service escalation needs to be streamlined in order to speed up the process. It took too long to get to the right Tier. By the time I was finally escalated to Tier 3 your support services had eroded all of their credibility.
Practices and procedures (P&P) need to be more uniform. I have one tech telling me to use one version of clean script and claiming it's fine whereas another claims that only the CS4 script would work to resolve my issue. Why is this? What does this reveal about levels of training? There is also large gaps in the knowledge of individual representatives. As should be expected, some representatives knew exactly what to do and how to do it without having to resort to articles every 3 minutes. Others, such as Sanjay, either need to be retrained or let go. His lack of knowledge was thoroughly exasperating.
The case id system needs to be reworded. Over these 2 weeks I was given 4 case id's, none of which ended up showing up in the support portal for follow-up. Furthermore, note taking seems to be a problem because there was a lot of information that just never seemed to make it "in the file".
Why do calls get transferred to the wrong department so often?
In Closing
Due to having more pressing matters to attend to at work and seeing as how I could not afford to spend any more time fixing the harm that was brought on by carrying out the suggested "solutions" I have not called back since April 15th. The suite runs "with quirks" and will stay that way until I rebuild the system because it seems that the only solution that remains regarding the installation woes is to wipe the drive and start from scratch.
Thank you for reading this whole transcript. I hope it helps you improve your customer service experience.
Marc-Andre RenaudThank you for the sympathy and the information about the Adobe.com forum Michael.
I posted here because, to be honest, for a company that's acknowledged their installers and updaters and support needs some work, they seem very determined to obfuscate the means by which users can provide direct feedback to the company. Much like you, I've also noticed a trend in CS5 installations that mirrors the issues that were present in CS4. it's a sad state of affairs.
As for my installation, you are also quite right to say that a clean install would have been a lot faster than what I went through with TS and it was actually my first idea. Before calling TS I'd actually read through the forums and noticed that a large number of users who were faced with my situation had no other choice but to reformat. I was just giving Adobe the benefit of the doubt and wasted 2 and a half weeks through that course of action...
What makes this situation even more frustrating is that the installer failed on a fresh system. It was a custom-built design machine, assembled and configured by myself. The only software that had been installed on it prior to Design Premium was Firefox, an FTP client and the start of my problems, trial versions of various CS4 programs. I used trials just long enough to retire the previous design computer so that I wouldn't contravene the EULA's stipulation of not running more than one instance of software at the same time on different machines. Turns out being honest once again penalised a legal customer.
If there is just thing users should learn from my far from unique tale of failed tech support it's that if you ever run into a problem with the installation, don't bother calling TS, just reformat and start from scratch. It might seem like it'll take longer to get going again, but in actuality, it's the opposite. Reformatting means you'll be up and running in about 1 or 2 days rather than 2 weeks.
Marc -
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First, this printer is for the moment, correctly installed using USB on a desktop computer using XP. It works fine.
But now, I have a second PC, a laptop, which is using Vista, and I would like to share the printer through the local network to be able to use it on the laptop (which is connected to LAN by Wifi).
I tried to run the original printer CD on the laptop, but of course it didn't work on Vista. I'm downloading vista drivers, to try them Tuesday. In your opinion, will it work? Do I have to share the printer on the XP PC and will I be able to print documents on the printer trough the LAN using wifi ?
Thanks a lot.Is there a reply to this question dated back in 2009? I am now having the exact same problem and have not been able to figure it out! I have a desktop running xp, and the printer works fine connected to it. I want my hp notebook, running vista ultimate to print wirelessly through our brand new dsl modem.
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Thanks! -
Why do I have to pay to get help for Itunes?
First off, why do I have to pay to get help?
That is absolutely ridiculous when it is someone's JOB to be a "support" for this.
I've had a reoccuring problem of my music not playing on my IPhone. I fixed it the first time by taking off all the music then re-syncing it and it was all good. This time I am trying to take all of the music off so I can try to do the same thing as before because this is happening yet AGAIN and now my ITunes isn't taking the music off and it is re-syncing it back and it isn't taking the music off in the first place. Why is it doing this? Well I'm basically venting to a community while getting no help from experts. Thank you for nothing Apple.Apple provides telephone support for their hardware products at no charge for 90 days after purchase. If you are beyond that period and do not have AppleCare on your device, then you will be charged for the support call. If you don't want to pay, you can either make an appointment at an Apple Store, if you have one in your area, where you will be helped at no charge, or you can post details of the problem here where perhaps we, your fellow users, can assist.
I'm basically venting to a community while getting no help from experts.
You're getting no help because you're just venting, and most people here just ignore rants. You haven't posted sufficient details about your issue for anyone to offer much in the way of assistance.
Posting the same complaint twice does little good, by the way.
Regards. -
Where can I get help for AE 5.0
I only seem to get very confusing current CC help from the web and I need specific help for AE 5.0
The help for earlier versions are found here:
https://helpx.adobe.com/after-effects/archive.html
Specifically, AE CS5/CS 5.5 help pdf is at:
http://help.adobe.com/en_US/aftereffects/cs/using/after_effects_cs5_help.pdf
Thanks,
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How do I get help for unauthorized purchases of apps?
I am having difficulty finding a way to get credit for unauthorized purchases in iTunes
You will have to wait for them to get back to you.
There is no telephone support.
If you do not get a reply in two days then try again. -
Best practiceS for setting up Macs on Network
Greetings.
We have six Macs on our Windows Server network; three iMacs and three laptops. We have set up all the machines and they are joined to the Active Directory. In the past, we have always created local users on the machines and then "browsed" to the server shares and mounted the them. We've learned things have improved/changed over the years and we're just now realizing we can probably have the machines set up to work better. So, I have a couple of questions for "best practices" when setting up each of the machines.
1. Since we’re in a network environment, should we not set up “local logins/users” and instead have users login using their AD login? It seems having a local account creates some conflicts with the server since upgrading to lion.
2. Should we set the computer to not ask for a “list of users” and instead ask for a username and password for logins?
3. For the user that uses the machine most often, they can still customize their desktop when they use an AD login, correct?
4. Should we set up Mobile User Accounts? What exactly does this do?
Any other advice on how we should best be setting up the clients for our environment to make sure we are following best practices would be great!
Thanks for any help!
JayGreetings.
We have six Macs on our Windows Server network; three iMacs and three laptops. We have set up all the machines and they are joined to the Active Directory. In the past, we have always created local users on the machines and then "browsed" to the server shares and mounted the them. We've learned things have improved/changed over the years and we're just now realizing we can probably have the machines set up to work better. So, I have a couple of questions for "best practices" when setting up each of the machines.
1. Since we’re in a network environment, should we not set up “local logins/users” and instead have users login using their AD login? It seems having a local account creates some conflicts with the server since upgrading to lion.
2. Should we set the computer to not ask for a “list of users” and instead ask for a username and password for logins?
3. For the user that uses the machine most often, they can still customize their desktop when they use an AD login, correct?
4. Should we set up Mobile User Accounts? What exactly does this do?
Any other advice on how we should best be setting up the clients for our environment to make sure we are following best practices would be great!
Thanks for any help!
Jay -
I cant get help for same issue lasting over 19 months now!!!
This is a long issue here but everything is available to see per Verizon in the notes. I have tried many many times to get assistance and I am getting no where with the many customer service reps that I have spoken to.
The issue started in September 2013 with my home fusion account. I had had it for several months with no issues. Then 1 day after my billing schedule I started receiving text messages saying my usage was almost over the 10GB again in 1 day. I called to ask customer service what the deal was. I was told that perhaps since its just the 1 day after my billing schedule perhaps the system is just overlapping. I was told to give it a few days and it should straighten itself out. I did as told but kept receiving the text messages saying the overage was still pulling GB. I called back and a new gentleman told me to go ahead and unplug the unit until we figure it out. I did as told. However by this point I had racked up about $1500 of overages. The tech department could not say anything but that it was some cloud based service pulling the GB. We have no such thing and live on 30 acres in the woods with no one around as they said perhaps someone else was using our wifi. That wasn't possible but yet they still said it was something we did. After some months going back and forth we finally agreed on a settling point where they paid a small portion and I paid the majority. fast forward three months or so and I was still being charged the $100 month for a unit I was told to unplug. I called and said this was suppose to be cancelled back in October when we had the issues as we were not going to chance having another issue like this. They lady said dhe would take care of it. A few months later I called from the Verizon store and talked with another gentleman. Again he said yes I see all the notes and issues and he would send up a note to the home fusion department to have that cancelled. I was ok with that. A few more motnhs go by and I STILL was being charged the $100 fee. I called again spoke to another lady and again was told it would be taken care of. Then in about june or July 14 I called again and got to speak with a supervisor again. She looked in the notes, agreed it was suppose to be done sometime ago. I ask her how will that work with a refund as I been paying all this time for something unplugged that was suppose to be canceled. She said what I needed to do as the amount was too high for her to approve was email corporate. I got the information from her and did so. At that point I thought it was cancelled and then now I need to just figure out the refund part with corporate. Now all the sudden the charge appears back on my account. When I call they said it was suspended for vacation. Why would I need to suspend the account for vacation when it had not been used nor showed usuage on their end in nearly a year. So here we are now. After many emails to distrist managers, dozens of calls to customer service, and more no one has ever called back to follow up like many of the reps said they would. I was told there would be a $200 cancellation fee in the beginning when I was told to unplug device which I was fine with as I couldn't afford another $1500 bill if the receiver went crazy again.. 19 MONTHS later this is still not solved and NO ONE has done anything they promised in regards to contacting me after I say that that's what the last rep said and they said NO but we definently will. What do I do?The only sort of credit I was recieved was yesterday because apparently in
October 14 instead of cancelling the person suspended the account for
vacation use and it came back on and I was being charged again for last few
months so they returned $198 for the last couple months of charges but then
charged me $140 to cancel. The deal is this should have been canceled in
early 14 and I can not get anyone to help in regards to all those months I
was charged then. The rep yesterday kept trying to send me to financial
care to discuss that but I know good and we'll that financial care can not
handle any credits etc. So it was a year of left I was being charged. As
far as tickets they had opened tickets in the past in regards why the
overage occurred which we "resolved" but my issue has been the lack of
cancellation after many request way prior and the fact I was told to unplug
the unit in case it was the unit. It was unplugged in Sept 2013 and never
plugged back in. They show no use had ever been used since then, they know
we had a issue, but still charged me for a year for the service. The other
part that really bothers me was when the overage was occurring was they
said they would upgrade it to tech. I called back 2 weeks later and it
still hadnt been upgraded to tech. As soon as it was upgraded they called
and said jnplug. But during that 2 week period it caused a $1000 of
overage. I have email confirmations of this where the tech apologized for
not getting it up the the correct department but said I was still liable
for the charged occurring through that time even though if he would have
sent it that day instead of 2 weeks later we would have known to unplug
then and avoid that extra $1000 in charges. I have and would be willing to
share those emails with anyone. I was put in a corner to try and pay that
so that my phone lines would stay active as verizon is the only thing that
works here and they said it would go against my credit. Again email
aknowledgement saying they didn't get the issue up to the tech for 2 weeks
and during that time the issue ran many GB but I was still responsible for
the charges even though when they did get it to them like they were suppose
to the first time problem was "solved" right away by being told to unplug
unit. Even when I tell reps that I have all these emails from techs
adwaynd reps showing these things they have never asked to see them or
anything. They say no computer says it was your fault. I just don't
understand.
On Mar 31, 2015 10:31 PM, "Verizon Wireless Customer Support" < -
Plz help for set focus in the table column
hi
I have aproblem like i want that when i click on submit button aftr filling tables column value if there is any error the error massage displaying after that click on masaage ok button get focus of my cursor on the same column where i was not fill any value .
i am giving a piece of code also with this also
thanks in advance
else if(!checkResources())//check if all resource brackets are set
JOptionPane.showMessageDialog(this, "Resource Brackets are not correct or complete." , "Error", JOptionPane.OK_OPTION);
//resourceTable.requestFocus(true);
return;
private boolean checkResources()
try
float number = -999999999.0F;
float[] lowerRange = new float[ resourceModel.getRowCount()];
float[] upperRange = new float[ resourceModel.getRowCount()];
allResource.setVisible(false);
overlapRes.setVisible(false);
for( int i =0; i< resourceModel.getRowCount(); i++)
if(((Boolean)resourceModel.getValueAt(i,4)).booleanValue())
lowerRange[i] = -999999999.0F;
else
lowerRange[i] = ((Float)resourceModel.getValueAt(i,2)).floatValue();
if(((Boolean)resourceModel.getValueAt(i,5)).booleanValue())
upperRange[i] = 999999999.0F;
else
upperRange[i] = ((Float)resourceModel.getValueAt(i,3)).floatValue();
for(int i =0; i<lowerRange.length-1 ; i++)
{ int temp =i;
for(int j= i+1; j<lowerRange.length; j++)
{ if(lowerRange[temp] > lowerRange[j])
temp = j;
else if(lowerRange[temp] == lowerRange[j])
if(upperRange[temp] > upperRange[j])
temp = j;
if(temp != i)
{ float swapt = lowerRange[i];
lowerRange[i] =lowerRange[temp];
lowerRange[temp] = swapt;
swapt = upperRange;
upperRange[i] =upperRange[temp];
upperRange[temp] = swapt;
for(int i=0; i<lowerRange.length; i++)
{ if(lowerRange[i] != number )
{ if(lowerRange[i] < number)
overlapRes.setVisible(true);
else
allResource.setVisible(true);
return false;
number = upperRange[i];
if(number != 999999999.0F)
{ allResource.setVisible(true);
return false;
return true;
catch(Exception e)
CAT.error("Error in checking wheather resource Bracket is complete or not",e);
return false;
this code belongs to action perform method....
the function for chek rong value is ritten insisde checkresources() function
plz helpplz help ASAP
-
Help needed setting up cluster communication network
Hi,
I need some help setting up a two node cluster communication network.
I have two virtual Servers each with four virtual nics.
I want to create a network for:
Management
Heartbeat
Live Migration
iSCSI
What type of switch would I need to create for each of them? (External/Internal/Private)
I presume that they would all have to be external as they will have to be able to communicate with the other host in the cluster through the physical network.
Would I need to configure VLANs on the physical switch to keep the traffic isolated?
ThanksThat's all. I don't see any reason to create 4th node. Regarding the iSCSI target - for the test you can install this one
https://www.starwindsoftware.com/starwind-virtual-san-free on the Hyper-V host which can create iSCSI disks. Just create Internal network for the iSCSI traffic (add third adapter to the
FS nodes of course) which is providing network visibility between the VMs and the hypervisor. (you can use the external network too of course).
Regarding the live migration - this is something you cannot test with single hyper-v host. You'll need at least two. You can try ESX which can expose virtualization instructions to the VMs and create two Hyper-V VM to test live migration.
1) It's actually possible to install StarWind Virtual SAN on the same hosts where hypervisor (in this case Hyper-V) runs. That would build so-called hyper-converged setup, something Microsoft is going to represent with Windows Server 2016 (vNext) and Storage
Spaces Direct. Except MSFT requires at least 4 nodes and StarWind can do 2 and 3 :)
2) All hypervisors except Hyper-V do support "nested" virtualization these days. So for very lean labs f.e. ESXi sounds like a better choice.
Cheers,
Anton Kolomyeytsev [MVP]
StarWind Software Chief Architect
Profile:
Blog:
Twitter:
LinkedIn:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.
Hi VR38DETT,
I may need your help with a couple of Starwind Virtual SAN questions.
Thanks -
Need urgent Help for setting up iCal Server
I will move the iCal portion here, maybe I will get some help.
Okay first my setup:
Two XServe with the latest 10.5 (one is the backup)
Six Mac Pros with Leopard
Three Macbook Pros with Snow Leopard
All Macs are on an Windows 2003 Active Directory network. Also we have our accounts locally (on each workstation and laptop).
*So I have installed the advanced settings for the Server OS.
*Created a account for every user on the server
*The FTP, Web (for the local webpage), Open Directory and iCal services are on. (iCal would only activate with Open Directory service??)
*The iCal server destination (for the calendars) are on a separate drive with +Ignore Permissions+
Still can not link a account through iCal with the server!
Could somebody give me a walkthrough how to setup the iCal server?
Oh yeah another issue I had I can't get the calendaring checkbox in the user account to stick! Is this just a bug?Hi Umesh,
I would not use the repository on a database that was cloned. In my experience this leads to problems.
A better way is to clone the database and then create a new repository on the clone:
1. export the repository on the windows server to an mdl file
2. unregister all target users on solaris
3. drop the repository on solarais
4. create a new repository on solaris
5. Import the data from the mdl file you exported in step 1
6. register target users
7. configure and register the locations
This way requires some manual work, but I do not see another way.
Regards,
Carsten. -
is it possible to get an anti-virus program for an obsolete operating system. Mine is windows xp 2002. i can't download a compatible service pack to compensate for the anti-virus program that i have or the one available for download provided by my internet server. are there any free, or for purchase, downloads available for the system i have. The anti-virus product i have says that i must have a service pack 2. the current one on my computer is service pack 1. The anti-virus provided thru my internet carrier says that i must have windows 7 or enternet explorer of at least 6.0 or higher or FireFox 3.6 or better, but i'm unsucessful with any attempts i've tried. so is there any help or i'm i stuck with this old system until my finances improve for a better one?
ThanksUnfortunately, there are many reasons why the PSE Editor might crash, and often it is hard to diagnose quickly the reason for the crash. Here are some steps you can take to try to fix the problem:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Troubleshooting_Editor_ crashes -
Dear Sir \ Madam
I have download javamail-1.4.zip and jaf-1.1.zip from sun at c:\j2sdk1.4.1 directory
Then I extract these files in same directory with folders javamail-1.4 and jaf-1.1. These folders have mail.jar and activation.jar file
I am confused to set correct path
Please help meYou could have looked into installation instructions bro!
anyways classpath looks like this
C:\j2sdk1.4.1_03\jre\lib\rt.jar;.;%classpath%;C:\Tomcat 4.1\common\lib\servlet.jar;
Give your jar file location after lib. Set the PATH variable too, which would look similar to this:
C:\j2sdk1.4.1_03\bin;C:\Tomcat 4.1\common\lib\servlet.jar;.;
You can go to
http://java.sun.com/j2se/1.3/install-windows.html
or
http://java.sun.com/j2se/1.5.0/docs/tooldocs/windows/classpath.html
for detailed notes.
Hope it helps.
Rk.
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