Getting help is next to impossible.  I cannot uninstall or use anything because I didn't remember my password.  Set a new password and still cannot uninstall to reinstall so that I can move on.  Adobe is the most user-unfriendly application I have ever en

I don't want a discussion 
I want help

My guess (sorry if it's wrong, not much to go on)
It sounds as if you are being asked for your system password, the one you chose when you first switched on your computer. But perhaps you are mixing this up with your Adobe password. Easily done, but stop doing that and put in the right password.

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