Ghost Adventures, Season Pass - Missing episodes?

Ok perhaps this has been addressed in the past for other shows? I have a pass for the entire current season of Ghost Adventures. The problem is that after 9 episodes they seem to have just stopped appearing in iTunes, BUT according to the channel the show appears on, the travel channel, there are more episodes. I am not understanding then why they are not showing up in iTunes and we are getting ripped off when we agreed to pay for the entire season?
Is anyone else experiencing this problem with Ghost Adventures or another show and if so, have you gotten a resolution or are we just out of luck and getting ripped off? Any advice or assistance would be greatly appreciated at this point. Its been a few weeks and I believe there are now 3 episodes that are missing.
Thank you in advance. I hope someone can help because it is frustrating paying out money and not getting what you signed up for in return.

Hey Renee, you could try contacting Apple here: https://getsupport.apple.com/Issues.action or there's this link here: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
Best of luck!

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Season pass- some episodes are missing

I subscribed to a season pass for Lipstick Jungle however episodes 3 and 4 are missing. If I try to download again iTunes says that I have already purchased them. How can i get them without paying again?

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TV Shows Season Pass New Episodes Gone from Check for Available Downloads

I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes. If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud.
I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows. I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes. I am awaiting feedback from my Senior Support Rep as to what is wrong there.
I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right. I have to go show by show and click "Download" or "Download All". I have almost 15 Season Passes at any one time. This is a completely horrible way of downloading them.
When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central. That was about 2 hours after the date/time stamp of the email notifications. Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes. I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive. That way if one fails I always have an up to date copy.
This new method totally screws up how slick this whole process worked. I understand streaming and the cloud is the direction they are taking here, but this is completely an about face. I want the new episodes available locally. I want it downloaded when I am asleep and always available locally when I want to watch. That way I dont have to worry about my internet availability. Storm can knockout my internet. The construction down the road can cut the optical cable. I may loose my internet due to a problem with the ISP. Having the files locally allows me to watch them worry free, buffer free, and when I want to.
I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
I really hope this decision to remove this functionality is not a sign to come. Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud.
I love my Apple products and servies. But this totally makes me hate them right now.

I am so angry right now I can not even see straight. So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version.
So I am not freaking crazy. So I turned it on this morning to pick up 3 new episodes. I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes. I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows. I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode. I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19. Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9.
Movies - I have bought and downloaded many movies that I have not watched as of yet. For instance: Django Unchainted, and all 3 Matrix Movies. I have watched a couple of the Matrix movies but not all the way through. But I had gone back and marked them as "unwatched" Everything else I had not even touched to hit play or nothing. These are all purchases.
I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them. This was not the case when this feature was first rolled out with iTunes 11. That is exactly why I never used this feature in the first place. Time will tell if it remains stable with the watch/unwatched situation.
Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library. So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again. The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE. They should take this feedback simply as TV shows are not like Movies and Music. TV shows happen weekly. Having a consistent and repeatable process to get the shows and watch them each week is paramount.
I am usually very good with change and enhancements. But this one.... has completely made me an irate Apple Customer.

Trouble accessing purchased TV shows both individual episodes and season passes missing since iPhone 4S was released. Anyone else having the same trouble?

I have this trouble anytime I access iTunes--whether it is via desktop, iPhone 4S, iPad 2, or Apple TV 2. I can't view all of my previously purchased material.
Please help. I called in to support days ago and was told there was an issue being worked on, but now it's nearing the two week mark and that is unacceptable to me.

Hi Everyone
After a month of going between iCloud & iTunes support on this - where we even were even at the point that iTunes attempted to restore our purchases but it still wasn't restoring all missing purchased episodes & those that were restored weren't appearing on all devices, we found the answer to our problem... And I bet it will solve your problem.
Log into our iTunes from your computer
Go to the store via iTunes (this worked on iTunes 11)
Click on your account
Under your account, there is an option for "Hidden Purchases" - click on this
Under each media tab it tells you what purchases have been selected to be hidden
Choose the media where you have purchase missing - for us it was TV Shows
Choose the individual episode / series / item
There will be an option to unhide - click on this button for each item
We found for iPad / iPhone we could see most of why was lost. On Apple TV 2, we had to reset / restore
This actually fixed our problem - I should point out that at no point did we select for any of our purchases to be "hidden" in the cloud and I would say this is a bug in iTunes / iCloud that Apple needs to address. I also think that an option for hidden purchases makes no sense for the majority of iTunes / iClouds users.
Hope this fix works for you - Cheers.

Criminal Minds season 2 missing episodes

There's are a number of episodes missing from s2 does anyone else have this problem?

Hi guys,
Thanks for posting. I'll chase this up and get back to you as soon as I have anything.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

HT4539 iTunes Seasons Passes for TV episodes do not download automatically (per Apple Support). Anyone have a workaround? Automator?

When researching a problem such that my Seasons Passes new episodes did not appear as new downloadable content ("You have downloaded all the content for this Apple ID"), Apple Support tells me that Seasons Pass content are no longer considered applicable to "check for available downloads".
Has anyone created a workaround?

Actually, they are put in your downloads. But this is only for new passes going forward. And you have to chose the (Download All) options as well during your purchase.
For current passes before this change, you can do your work-around here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Missing episodes after buying a season pass to a TV series

I bought a season pass for Vampire Diaries Season 4 and the clowns at iTunes have released episode 15 before episodes 12, 13 & 14. I started watching the downloaded episode before realising it was the wrong one - massive spoilers!!! How do I get the missing episodes? Who do I contact to find out why they haven't released or sent over the earlier episodes? I'm really hacked off at this rubbish excuse for service.

It's likely that even more people haven't had problems and just haven't bothered to come here and say, "Hey, season passes work for me!". On a tech support forum, you're going to hear about problems. I've purchased a number of season passes and had no problems. I really like the convenience.
Best of luck.

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So I followed the help thread which told me where to find and delete it:
C://Documents and Settings/username/mydocuments/mymusic/itunes/itunesmusic/download
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If it's not downloading when you run the "Check for purchases" command, you'll need to contact the iTunes Store customer support department through the form at the bottom of their web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
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ITunes TV show Season Pass is NOT downloading newly available episodes

Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [     ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [     ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [     ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

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So, for those of you speculating in anger that you're being pushed toward re-paying for an episode... you can stop worrying. You can't. Even when Apple offers me free credit to do it, I can't.
I complained again that the credits won't work in this situation and got this reply:
" I also see that when you try to purchase the episode you are being advised your trying to purchase something you've already purchased. You can go ahead and ignore that message and purchase the episode. It won't make a difference."
Uhhh... totally missed the point there. The only button you get is "ok" to acknowledge that you're being told you cannot buy an episode you've already bought (yet aren't being given).
Gggrrr....

What happens if you buy a season pass for eight tv show episodes but Discovery cancels the show after four episodes?

Hi,
I bought a season pass for eight episodes of the tv show World's Toughest Trucker. Discovery cancelled the show after four episodes. My purchase was made after the show had been cancelled but I didn't know that at the time. The missing four episodes do exist, as the show was produced and shown in the UK. Help.

Considering the hundreds of people that use this forum and likely bought a season today alone it really isn't an unanswerable question. However I'll take the lack of an answer as ineptitude rather than ignorance.

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Hi there,
I am pretty new to the itunes tv show experience.
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Obviously, there is the option to purchase episodes seperately but this would work out much more expensive.
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1.33GHz Powerbook G4 Mac OS X (10.4.2)

First note that you need to have an account of the iTS that has TV Shows available for purchase - currently only the iTS USA has that option. To have an iTS USA account you will need to have a credit card and billing address in the USA.
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bobg32 wrote:
After downloading and installing iTunes 10.2.1, I have stopped receiving emails for season passes. More frustrating is that even though I see that the most recent episodes are available in the iTunes store, iTunes is telling me that all purchases have been downloaded for this account. I checked my account settings and it still shows that I have season passes and that they are still active. Any ideas?
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I recently purchased a season pass for a TV show on my apple tv I downloaded the first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"????? I have had it do the reloading process on an entire season of another show (very frustrating) but have never had it freeze up like this? any help out there?

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Ghost Adventures, Season Pass - Missing episodes?

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