Good troubleshooting tip
This is a condensed version of an issue on the recording
section, I thought it would be good to share with all. The main
idea is that the app you are recording, or other apps that are
running can affect Captivate in negative ways.
Problem:
All I do is record a movie and as soon as I have pressed
"End" and all the asstes have been imported into Captivate, I
preview the movie, and after the first scren or so, the audio is
playing at a very high rate. The audio finishes well before the
movie finishes.
There have been no changes to frame rates, I do have the
audio set to CD quality (high). I have not edited tha audio,
manipulted frames or anything.
Solution - kind of:
I got on the phone to MM/Adobe. They have no idea what could
be the cause. The tech did not seem to think that the M-Audio
preamp was the cause. They did walk me through a couple of
interesting tests. We tried recording a movie using Notepad as the
target, and it worked fine. So then I tryed using Firefox as the
browser while recording my movie (I had been using Internet
Explorer). I was able to record my movie just fine with Firefox!
So the trouble may be caused by the 3 apps (IE, Captivate and
the M-Audio drivers) working at the same time.
When you have weird issues while recording/previewing make
sure nothing else is running, or use another browser if
possible.
Try deleting the printer, the <hard drive>/Library/Printers/EPSON folder and the /Library/Caches/Epson folder, and then reinstalling the drivers using Software Update. Then add the printer, making sure that you are using the Epson driver, not the Gutenprint driver.
Similar Messages
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TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT
Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us! -
help!
These are also in the Troubleshooting tips, but it works for me.
What system are you using Mac or Windows?
a. If Windows. run Chkdsk drive: /F
b. if Mac run Diskutilty -> CRC
Click on the iPod device
select FirstAid tab on the right window.
click on the first Aid Button.
Then connect to iTunes and Restore.
Good luck. -
Is my mx1000 dead? troubleshooting tips?
my logitech mx1000, which was working fine for about a year until now, still lights up when moved, but it's not actually moving the cursor on screen.
in the System Profiler, I can see that it is plugged in - it shows up in the list.
i've tried unplugging + plugging, tried it on a different 'puter - but no luck.
anyone have any troubleshooting tips?
Powerbook G4 15 inch Mac OS X (10.4.8)I'm on my 4th MX1000, 3 were replacements for failed units from connection problems with the base station/charger that would cause skipping and moments of inoperability. I have noticed that Logitech gear lasts about a year. I called Logitech and told them the problems that I was having, which seems less than what you are having, and they sent me replacements with relatively little trouble. Same thing with the Apple cordless keyboard. After X amount of time both would loose the ability to connect and/or operate properly, thus, needing replacement and both at about a year into their use.
I trust you have tried to reconnect the mouse to the Charger/Receiver and/or reinstalled the LCC software for your OS?
I have also noticed that certain versions of the LCC software will cause problems with OSX and/or will not operate properly. But in these cases the mouse would still operate under the OS mouse pref parameters to the point that the health of the mouse would let it.
I was told once that there was a problem with the charger stations for the MX1000. That is the first place for connectivity.
Call Logitech and talk to them. This their problem and I doubt that you will find any solutions here. But a good trouble shooting activity, if you can, is to try it on a PC. If it works there then the mouse and parts are in working order. I have noticed that Logitech is PC first and foremost, even though they say their gear is Mac compatible.
G4 FW800, 2GB RAM, 2-DVR110s, 4-500GB HDs, 3-Monitors, 2-Turtle Doves, 1-iTTUSB Mac OS X (10.4.8) Totally Stuffed/Max'd Out with lots of great toys. -
(final cut pro x 10.0.9 )After numerous troubleshooting tips, I am still getting the dreadful your disk have ran out of space, your events have moved or permissions have changed. This happened after I moved some files to another drive. They won't relink eventhough the files are there.
(final cut pro x 10.0.9 )After numerous troubleshooting tips, I am still getting the dreadful your disk have ran out of space, your events have moved or permissions have changed. This happened after I moved some files to another drive. They won't relink eventhough the files are there.
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After upgrading iTunes, I'm getting the dreaded "iTunes has stopped working" message after launch. I've tried the troubleshooting tips on the Forum without success (though most are pretty old...). Fortunately, iTunes works on my other computers, but I have iPad backups on this one that I'd like to keep. Anybody else with this issue??
My inclination is that it is something in the projects or in the manuals being linked that is the culprit because that is where the consistency lies - projects were created identically and manuals all follow identical formats. The problem typically only occurs after the project has been successfully created and the manual is subsequently updated and I am syncing the manual in RH so I can generate a new AIR file. This is the first time the project has consistently corrupted every time I try to generate the Word document after linking it in RH. This makes little sense to me since it generated fine a couple weeks ago and I did nothing special when I updated it in Word yet when I tried to update it in RH, that is when it originally corrupted. The bottom line is that I cannot 100% trust that any project I run will work the next time. I end up just crossing my fingers and hoping for the best.
My problems seemed to start once I went to RH9 (from RH8) because we had upgraded from MS Office 2003 to the 2010 version and I needed 9 for the docx extension. Like I said, it is not all the time - I can be beating my head against the wall getting one of the projects to work, then create 3 more projects that have no problems and then the next one leaves me wanting to throw my PC through a window....
Deleting the CPD does not corrupt the project, it just removes my default linked document that allows me to circumvent linking the styles individually for that project. Once I have a manual linked and I remove the CPD, it just creates a new one. What I am saying is that if I delete the CPD file, it does not prevent the project from corrupting nor does it make the corrupted project viable again.
thanks!
Kathi -
I have tried all the troubleshooting tips online but my Classic ipod doesnt work. My Itunes keeps telling me that it cannot restore the ipod because the ipod is busy. What can I do?
Have you tried rebooting for the Mac and iPod to see if that helps? To reset the iPod, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
It wouldn't hurt to also try plugging the iPod into another USB port and use a different USB sync cable.
B-rock -
There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.
Thank you for the update Dlawrenceusa. I would recommend reviewing the installation logs for the updates that are failing to apply to determine the exact cause of the failure. You can find details on how to locate and interpret the installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC. You are welcome to post any specific error messages you discover to this discussion.
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Have a classic 5th gen. have restored, relaoded itunes, gone through the troubleshooting tips and I still can't sync my latest 3 albums to my ipod. It will sync all but those. Also, when go through ipod trblshoot and select check for sync, says can't see my ipod. pls help
Thanks for the reply. The Itunes trouble shooting in Itunes help. I don't get an error message, it just states can't see ipod like if it wasn't plugged in. I do get an error message on a few of the songs when sync that say error 50, and state that they can't be loaded to ipod. The weird thing is that I can load all of my libary except the latest 3 albums. They are in my libary but they won't load. I'm not sure but it seems like it started when the cloud came about from amazon which is where I buy most of my music.
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My Ipod Touch is not responding. I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off. Is there anything else that can help?
Let the battery fully drain. After charing for at least an hour try a reset and restore.
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My farm was loading just fine, and all of a sudden a few days ago, it has started taking 15-20 minutes to load. If I switch to IE, it works just fine, but I prefer Firefox for all my browsing. I have started in Safe Mode and still have the problem. I have done the troubleshooting tips provided and nothing helps. What can I do?
I followed the directions to create a new profile and delete the old one, but nothing changed. It still takes several minutes for Firefox to open a page.
I thought maybe the fact that I was using Google as my search engine and Chrome was my default browser was the problem, so I let Firefox be my default browser to test it.
Nothing changed. -
I am surprised, as I have been using Firefox for the last so many years, and have never encountered such a problem. Any website that I access with Firefox has its colours missing. The background is just white. Colours of Header/Navigation tabs etc are also missing. There is no problem with Font sizes or colours.
I see that this problem is unique with Firefox only. I tried your troubleshooting tips including 'Tools - Options - Content - Colours - Allow pages to choose own colours..' and also reinstalling latest version of Firefox without any addons. Problem persists.
I tried the same websites using Chrome and Opera, both of which have returned original page colours.
Can anyone help me please?Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their own colors in Firefox.
*http://kb.mozillazine.org/Website_colors_are_wrong
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
*http://kb.mozillazine.org/Websites_look_wrong -
Troubleshooting Tips for Email Marketing On Demand 1.4
Email Marketing On Demand Release 1.4 includes some changes to security and the email editor that have caused some issues for some customers. This document offers some troubleshooting tips and fixes for several common issues. This document is now live; hopefully it will help knock down the # of SRs.
On MOS: Doc ID 1214487.1
On the Training and Support Center:
Search for "EMOD" or "email marketing"
OR
Click Browse Knowledge in the blue bar > Email Marketing On Demand > Administration or Campaigns. There is also a link to this on the Release Info tab > What's New section.It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key. -
Last edit for "Final Cut Express: Basic Troubleshooting" tip
Hi again,
I'd like to propose a final edit to my previous tip [Final Cut Express: Basic Troubleshooting|http://discussions.apple.com/thread.jspa?threadID=2662419]. This edit adds post anchor points to allow for easy linking in the future.
The final version will be submitted in the post below.
Thanks for your help!
- Sasha
Edit: Example link = [Trash your preferences|http://discussions.apple.com/message.jspa?messageID=12689228#TrashP refs]Final Cut Express: Basic Troubleshooting
There are many problems that can occur in any version of Final Cut Express and each one is generally best treated with a solution specifically tailored to it. However, you will generally get the best results if you follow a simple step-by-step approach to troubleshooting outlined here.
1. Quit the application.
2. Is your computer supported by the version of FCE you are running?
Final Cut is particularly susceptible to problems when being used in conjunction with hardware, operating systems, and versions of Quicktime other than those that are supported. Always check before updating to see if the version you are running will continue to be supported. You can view the hardware requirements for FCE4 [here|http://www.apple.com/finalcutexpress/specs.html]. Note that FCE4 is the only version of the program supported by Snow Leopard. It is generally a good idea when working with Pro Apps to do a complete erase and install when updating to a new OS and then reinstall the program afterwards. Never update any critical software such as Quicktime or your OS when you are in the middle of an important project. Always keep a backup in case something goes wrong when you do.
3. Is your software fully updated to the current version?
In the upper menu bar, select the symbol and click +Software Update+ in the contextual menu that appears. Make sure to download any Final Cut Express, Quicktime (if supported by the version of FCE you are running) , ProKit, and other important updates that the system recommends. Updated versions provide critical bug fixes and improvements that may solve the problem you were experiencing.
4. Are you using supported external hardware?
FCE can capture using FireWire from camcorders recording in DV-NTSC, DV-PAL, or HDV and can ingest using USB from AVCHD camcorders. Make sure that your recording device is compliant with one of these formats and not some related variant (such as AVCHD Lite). External USB drives are not supported by Apple for video editing - if you are experiencing problems while using one try disconnecting it and see if the issue persists.
5. Trash your preference files and repair disk permissions.
Whenever you have trouble in Final Cut Express it is almost always a good idea start by trashing your preference files. These can easily get corrupted and many problems can be quickly fixed by giving them a dump. The Apple Knowledge Base article found [here|http://support.apple.com/kb/TS2611] outlines how to do this - [Tom Wolsky|http://discussions.apple.com/profile.jspa?userID=342090] also describes a good method [here|http://fcpbook.com/Misc1.html]. It is also a good idea to repair any permissions issues that may have arisen, and you can find a good description of the process [here|http://support.apple.com/kb/HT2963?viewlocale=en_US].
6. Search the discussion forums for solutions to similar problems.
You may be experiencing a common problem with the application or one that has been addressed when brought up by other users. Enter your query in the search bar on Apple Discussions and narrow your question to the [FCE forum|http://discussions.apple.com/forum.jspa?forumID=936&start=0] to get the most accurate results. Unless something very strange is going on it’s likely that you will find an answer or proposed solution has already been posted.
7. Start a new topic.
If you are unable to find an already posted solution on the forum that works for you and trashing your preference files has not fixed your problem, post a new topic in the FCE forum describing what is going on. Be as descriptive as possible and make sure to include pertinent information such as the specifications of your computer, OS, Quicktime version, the sequence you are editing in within the program, and the clip you are placing in it if this relates to the problem you are experiencing. Refer to [Eric W.|http://discussions.apple.com/profile.jspa?userID=337386]’s announcement [How to Post a new Topic|http://discussions.apple.com/ann.jspa?annID=650] for more information.
8. Perform a complete removal of the application and reinstall.
If you are not receiving working answers to your problem or it appears that your dilemma has not been reproduced in the past, try reinstalling FCE. You should first completely remove all traces of the program. Digital Rebellion has a nice free application called [FCS Remover|http://www.digitalrebellion.com/fcs_remover.htm] which automatically does this - alternatively you can manually do it by moving all components listed [here|http://support.apple.com/kb/TA47818?viewlocale=en_US] to the trash and emptying it. Note that the files listed may be named something slightly different if you are using a different version of Final Cut.
9. Contact Apple.
If all else fails, you should go ahead and contact Apple. It’s possible that you received a faulty disc or that they will have a solution to the problem that no one else has thought of. You can find pertinent contact information [here|http://www.apple.com/contact>. -
Program Crash? Some Troubleshooting Tips from PrPro
If you are having crashes in PrE, some of the tips on troubleshooting from the PrPro-Wiki might be able to help you. Though written for PrPro, there are strong similarities between the two NLE programs, and something in these entries might well be of great use.
HuntDave,
Glad that the article helped. As you probably noted, the "system tips" are for the PC, as I know almost nothing of Mac's. I am sure there are similarities, but also differences, just because of the way that the OS's differ.
Audio playback problems CAN interfere with total playback in the Timeline. As Premiere sees the Timeline as a single unit, and just feeds the Audio & Video streams to the proper hardware, if one stream has an issue, it will very often affect the playback of the other too.
If you have any Mac-specific tips for Audio at the OS level, please add them. Others will benefit.
Thanks, and good luck,
Hunt
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