Got off the phone with Applestore
Tysons Corner, VA Store.
The lady virtually hang-up on me. There's nothing they are going to do except if you are within the 14 days.
I told her l had spent many thousands $$$ on Apple; she said I'm sorry and have a great day.
Until Jobs/Apple officially come out with a response what are you expecting a clerk at the store to tell you? Instead of everyone blowing a gasket and boycotting Apple (that makes a lot of sense...geez) why not file a complaint and see what they come up with. NO! Instead let's all fly off the handle and trash the company that we were all praising two months ago.
Similar Messages
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UGH....just got off the phone with CS
I was originally told my phone would ship by 9/7 when I placed the order over the phone. I called CS today to check on the status and now they are telling me it won't ship till 9/8 which means I won't get it till 9/9!! I was really hoping to get the phone early and now I won't get it till after the date they promised me! ( I just hate it when you are expecting something and then they tell you something completely different. I know its only 2 days but still....this is my first smart phone and I'm really excited about getting it. I hope this doesn't happen to anyone else.
What do you mean when you say you "checked to make sure we are covered"? Did you add the Canada plan, or just verify that you could call/text while there? You can make and receive calls and texts, but there is a roaming charge for all of that, also for data if you have a smartphone. You also should get a text telling you that you have established an international connection on each phone you take with you, and then to alert you of roaming charges as they add up. Checking to make sure you had service isn't enough, and you can't blame Verizon if you ignore alerts and didn't research costs and options before traveling. And no, I am not a Verizon employee, shill, or troll. Just an informed customer.
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Just got off the phone with Verizon - don't ever be one week late
Just got treated like (removed) by verizon wireless.... I've been with this phone company since the alltell days... I have never been late one single time .... I'm late one week.... I get a nasty email, 5 bucks late fee.... That's fine, I mean I'm late right ? No, the kicker was I called to see if I could make things right and pay by credit card, I get handed over to financial services who tries to get this months and next months bill at once.... Then, asks me if I'm going to be able to make next months payment..... What a bunch of money hungry hacks.... I thought I was using a pay as u go cricket phone for a second.... The great thing is .... MY CONTRACT IS UP .... Don't want my business.... Fine .... I think ill do like the majority of the threads out on this forum.... I'll be happier replacing your ***** with another phone company that'll want my business...
Comment edited as required by the Terms of Service.
Message was edited by: Admin ModeratorWhat do you mean when you say you "checked to make sure we are covered"? Did you add the Canada plan, or just verify that you could call/text while there? You can make and receive calls and texts, but there is a roaming charge for all of that, also for data if you have a smartphone. You also should get a text telling you that you have established an international connection on each phone you take with you, and then to alert you of roaming charges as they add up. Checking to make sure you had service isn't enough, and you can't blame Verizon if you ignore alerts and didn't research costs and options before traveling. And no, I am not a Verizon employee, shill, or troll. Just an informed customer.
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My iphone turned off after I got off the phone today. It was more than half way charged and it went totally black. I plugged it into my wall charger and my computer, but nothing has showed up. It doesn't register on the computer either, the charge symbol doesn't appear, and there is no apple logo to be found. I have no idea what happened! It was totally fine before. I tried charging another ipod with my usb and wall charger to make sure that they were still working, and they weren't the problem. What happened? Is the phone dead for good? I have a 3G if that changes anything. THANKS!
Press and hold both the on/off button and the home button and release them both when the apple logo appears. That will reboot the phone. try that.
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Well last night after I had got off the phone it had froze up (never happened before) and then it it went blank. I would call it from my house phone and it would ring and vibrate but nothing showed up on the screen. I don't know where to go from here I just need desperate help. Please and thank you!
Try doing a hard reset, Hold the "Home & Power Buttons" down at same time, until you see the Apple Icon appear. Then let go of the buttons.
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hey i am trying to restore my phone as i did once before but the update never worked and i have tried updating my phone bout 12 times now nd i keep getting error codes ! I need elp fixing this so i can get my phone to work as i am having alot of troubles with it and can't seem yp update it thinking the update may help it work can you help me
What are the exact error codes that are appearing when trying to update?
Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried? -
I bought a iphone 4 from a guy on craigslist, I knew about ios 7.0 having the lock thing, but when I met him, his simcard was in the phone, I tested the phone with his simcard in from of him. The phone looked great with no problems and I even got the box with the accesories, so I knew it was his... I then did the reset on the phone (erase all data... from settings) and it went through and activated and everything was good... I used the phone for about a month with no problems at all, even had my apple ID in the icloud and everything... well ios 7.0.6 came out and I used my computer to restore the phone, because I feel that the cord and computer gives it a better restore, it did great no problems, and when it went to the part where I went to activate the phone, I get a enter your apple id and password to complete activation... Wait... why is this up i thought, I thought I did everything like I suppose to to succesfully switch it to me, the new owner... but now its asking for some C******@yahoo.com.... I only have @gmail.com emails and none start with a C... The guy sold me the phone because he was switching to Verizon, and I tried to call him, and now the number is disconnected... I guess he switched to Verizon with a new number... Now im stuck with a paperweight that costed me $200.00... What can I do at this point... Please help me... I restored it to give it to my Step Son as I just got me the iphone 5... Thank you for ANY HELP in advance... Thank you again.
I bought a iphone 4 from a guy on craigslist, I knew about ios 7.0 having the lock thing, but when I met him, his simcard was in the phone, I tested the phone with his simcard in from of him. The phone looked great with no problems and I even got the box with the accesories, so I knew it was his... I then did the reset on the phone (erase all data... from settings) and it went through and activated and everything was good... I used the phone for about a month with no problems at all, even had my apple ID in the icloud and everything... well ios 7.0.6 came out and I used my computer to restore the phone, because I feel that the cord and computer gives it a better restore, it did great no problems, and when it went to the part where I went to activate the phone, I get a enter your apple id and password to complete activation... Wait... why is this up i thought, I thought I did everything like I suppose to to succesfully switch it to me, the new owner... but now its asking for some C******@yahoo.com.... I only have @gmail.com emails and none start with a C... The guy sold me the phone because he was switching to Verizon, and I tried to call him, and now the number is disconnected... I guess he switched to Verizon with a new number... Now im stuck with a paperweight that costed me $200.00... What can I do at this point... Please help me... I restored it to give it to my Step Son as I just got me the iphone 5... Thank you for ANY HELP in advance... Thank you again.
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Since i got the new Iphone 4s it constantly drops calls. Apple have replaced the phone with another new iphone 4s but i am still having the same problem. I have checked with vodapohe that there is no issue from there end, given a new sim, still drops out
Have a look at this it might help
http://support.apple.com/kb/TS4148 -
When I turn off the phone, the screen flashes with sony logo. any solution?
Hi,
when I turn off the phone, the screen flashes with sony logo. any solution?repair your phone with
Update Service (SUS)
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
My phone was stolen. How can I get my photos off the iCloud with Snow Leopard.
Welcome to the Apple Community
You can't, if the photos are in photostream you need a compatible device, if they are in a backup, you can only use the backup to restore to a new device. -
My Led flash light switch on all the time,anybody got the solution.i tried 4 things but it couldn't solved the problem. 1.settings-accessibility-LEd flash off 2. Switch off the phone for several times. 3.press the home button n power button until the apple logo appears. 4.reset my all settings.
My Led flash light switch on all the time,anybody got the solution.i tried 4 things but it couldn't solved the problem. 1.settings-accessibility-LEd flash off 2. Switch off the phone for several times. 3.press the home button n power button until the apple logo appears. 4.reset my all settings.
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My Droid Maxx deleted all my text messages by itself. I had all of them, got a phone call, and when I got off the call, all my texts where gone. Is there a way I can get them all back? I had a lot and some where really important to me. I turned the phone off and on again thinking that would bring them back because of some glitch but it didn't help. Does anyone know of a way to bring them all back?
It's very possible to get your messages back. Verizon Messages (app) from the Play Store has options both to restore and back up your messages. They can be downloaded as a file and saved on the device or SD card. By pulling the menu out from the left side and choosing "Restore Conversations", you can (hopefully) restore your lost messages but it says for 90 days. I hope this doesn't reach you too late.
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I'm having problems with my email account. I receive emails when I'm in a wifi zone. But if the wifi is turned off and i'm not in a zone I don't receive my emails through the cellular network. Only when I power off the phone and turn it back on, do I receive the emails through the cellualr network (again with the wifi off)
In your email settings on the phone check to make sure it is set to receive emails on cellular network. It's a feature you can turn off so your phone isn't constantly updating emails on the cell network, but if you are usually in a place with wifi and aren't concerned about going over your data allowance, you can turn it back on.
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I have iphone5s and there is some problem about my iphone. I turn off the phone and then I turn on. After I turned on, It showed the page of apple signal and then the page of loading. It used long time to show the loading page. Then it was back to page of apple and then loading page again many times. What happen with it? And what should I do?
Did you already try to reset the phone again by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
If this does not work, try to set it up as new device, explained here:
How to back up your data and set up as a new device
You may have to connect in recovery mode, if the phone is not recognized in iTunes:
iOS: Unable to update or restore -
I reached my 1000th hour logged on the phone with customer service
I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector
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