Handling Warranty for Vendor

Hi,
I need to do Warranty Process for Vendor(Transaction wise).
1.When I am raising a Purchase Order to Vendor for the material which is in the Warranty Period, the system should allow to raise PO without Price(Free Item is disabled)
2.In case of service, system should allow to make Purchase order with zero price.
3.After creating Maintenance Order what is the procedure to be followed in Warranty Process.
I have tried to get the relevant documents but not enough materials are available for Warranty Process. Please help.
Your help would be highly appreciated.
With Regards,
S.Manivel

Hello,
I have Lumia 925.Recently I started facing problem with the headphone jack. The problem is,only left side of the headset works after plugging in.I reported this problem to Nokia Care but they refused to change the jack under warrranty. Since my handset is still under warranty. After pressurizing the Nokia Care executives,they rejected the handset by saying that it has some water traces inside the  handset.When I personally told them to take  a look,I found there were no traces of water. After keeping on discussing,they fooled me around and at last they recommended to pay for the damages. Even the Manager also tried to avoid me and ran out of the place.I'd been using Nokia handset since Nokia 3660 was launched,I never faced any technical issue cause of which I had to report to Nokia care. This was the first experience and I'm sorry to say,it was the worst. Please revert,and provide me customer cmplaint number.

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