Hard drive test failed

Hi
My HP Pavilion G6 is showing HARD DISK IMMINENT FAILURE on startup and asks to go in diagnostics.
When I run any test it shows SMART CHECK - FAILED.
Failure ID: OTSE1F-5LC77B-XD015G-60FV03
Product ID: QA498EA#ABV
HARD DISK 1.
However, when i choose to continue startup, it loads Windows but runs very irritatingly slow.
How can i get it fixed?

Hi,
The 24 character error code for the Smart failure would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the slow loading/performance issues you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

Hello
I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
Testing Drive: 1
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
PRODUCT ID : A5Q15EA#B1R
Hard Disk 1
Hard Disk Test : FAILED
A bit more background:
The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
Thanks
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View Solution.

Hi Alnuir,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Hard disk test failed on HP Pavillion dv6-1100eo notebook

I have a HP Pavilion dv6-1100eo Entertainment Notebook PC (P/N: NR597EA) with Vista 32-bit. Unfortunately no warranty left in and general I have been very happy with this notebook.
However suddenly Wondows would not start up - and it did not even find Startup Recovery partition on the harddisk. As I wasn't sure if this Startup Recovery was on hard disk or not - I ordered System Recovery DVDs for this Scandinavian language version.
These disks did not work - so I figured I have probably not done my homework before ordering those disks.
Then I ran system Diagnostics (even if I have a old BIOS version F.03). On the diagnositics - both Quick and Full Hard disk test failed during the first 1% of the scan.
Is there anything that can be done - or is the only option new hard disk? In case - what hard disk is recommended that is not too expensive - as I don't want to invest too much into a soon 3 year old notebook.
I recently bougth an external harddisk (1 TB) based on USB connection. Can that be used bypassing internal HD. In this way I would increase HD capacity and not invest anymore into this notebook - since I already have the recovery DVDs
It is probably only a time question before I will buy a new HP notebook - that is why I don't want any long permanent fix of this problem.
This question was solved.
View Solution.

Hi,
Sorry to say, but you won't be able to install or boot Vista from the external HDD, so if you need to get the notebook working, you're going to have to replace the internal drive.
The drive on the link below is an example of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 57 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hard Disk Test Failed

I have a laptop G42 (Product # XB056UA#ABA) with Windows 7 64-bit. When I ran the start up test and hard drive test I received an error (Failure ID 9XVL02-55965Q-XD003G-60WS03). It says that the SMART Check passed but the Short DST failed. When I try to load windows I get past the starting windows screen but then it stops after that at the blue screen with the cursor showing but nothing else. I noticed on other forums that say to purchase the system recovery discs which I just received, however when I try them I get the same screen. I'm pretty sure the hard drive is dead, but my laptop is out of warranty. Is there something else I need to try to make the system recovery discs work? I changed the boot order so that the cd-rom is first but that didn't seem to help. If I do need to replace the hard drive is there any advice or information you can give me? Thank you!

Hi,
Failing the short Disk Self Test would indicate that the HDD has indeed failed and will need to be replaced.
The drive on the link below is an example of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 53 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - see Here for details.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

What to do when my hard drive is failing

I have had my 160 GB ipod classic for 1 year and after unplugging it from my computer it said that it had no music on it. Then I plugged it back in and i got message 1439 saying that it was corrupt. After running some tests and attempting to restore it, i figured out that my hard drive was failing. How do you get it to work again, or do i have to replace it? Can i still save the ipod? and if i take it to the apple store will they fix it or charge me money?
On another note..i recieved this ipod as a christmas present on christmas day with a year long warranty. and it broke today which is christmas day a year later. could i still return it while on its warranty?

This seems to be a common issue for new Mac users - try emptying the Trash in Finder and in iPhoto if you use it a lot - and then look around in these discussions for similar questions. Here is a couple:
Start up disk is full. How do I remedy that?
how do i clean up my startup disk
Good luck...

Trying to fix my ENVY-7227cl where the hard drive is failing

So my refurbished ENVY-7227cl hard drive is failing after a whopping 4 months and I can barely get it to boot to windows 8 and within minutes it freezes and crashes. I ran the hard drive check on the boot menu and it gave a failure code. I'd like to install a new hard drive as cheaply as possible, but I'm new to this and HP is no help whatsoever.
What would be my best options as I didn't save the recovery CDs?
Is it possible to install a second hard drive on my machine and attempt to copy the first hard drive onto the second? I don't really NEED any of the files on the first hard drive, so I could just install the new one but then there's the issue of installing windows without a key.
Any help would be greatly appreciated.
This question was solved.
View Solution.

mrryanconnors wrote:
Interesting Erico. I think I may go the route of trying to install the second hard drive in the optical drive, copying the files from the bad hard drive if possible and then even swapping the old hard drive with the new and reinstalling the optical drive. A failing hard drive is a failing hard drive. The data on it is unreliable.
If I installed a new hard drive in the opitical drive, I could then install a free os like ubuntu via USB stick, and then use a transfer program to attempt to copy the old hard drive onto the new? No. You can use Ubuntu to attempt to copy important files, but that and testing your notebook's hardware will be the extent of it unless you intend to switch to Ubuntu on the new hard disk. A failing hard drive is unreliable so a cloning program would produce an unreliable operating system on the new hard disk.
Or for simplicity, could i install the new hard drive with a free os and then contact windows about verifying my computer and getting a copy of windows 8 from them? A hard drive is not installed by an operatng system. You must physically install the hard disk and conect it to a SATA port. You will need to use the recovery media that you created to install the operating system to your new hard disk.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Why do new hard drives keep failing in Mac Mini OSX Server?

Why new new hard drives keep failing in Mac Mini OSX server?

If it only failed in 8 days.. I just return the drives back to newegg and get a different brand like western digital. NewEgg has a 30 day return policy.
If you deal with any hard drive manufacturer now, they will give you a refurbished item and not a new item that you are entitled.
As for testing hardware....
http://support.apple.com/kb/HT1509
even if it still passed Apple tests.. it does not mean logicboard is fine..... it just means it passes the tests.
At this point, If i were you, I would just go back to NewEgg and send back the Seagates letting know they are bad and prefer a different brand such as Western Digital.
Install the Western Digitals and see how long they last. If they fail again in a a short amoung of time, it's the logicboard then.
This is based on experience in dealing with repairs with Macs, PCs, and other various kinds of Servers and computers over the last 10+ years.
In fact, One of my clients who has a Dual 4-core Intel Xeon Server with a Supermicro logicboard, one of their SATA drive ports are bad. Every 4 months like clock work the Mirror RAID Drive would degrade on that port. Then after figuring out that the drives are not necessary bad, I swapped to using another spare SATA port and since then no problems.

How to backup data when hard drive is failing.

I think my hard drive is failing..
I booted using Install DVD, and got message in Disc Utility that "this drive has a hardware problem that can't be repaired." It mentioned I should backup data and consult apple representative..
I clicked on Macintosh HD under the red physical drive (500.11 GB Hitachi HTS) and did disc repair.
Strangely, the message went away on the physical drive when I finished. It turned back to black wording and gave green "verified/repaired" messages in the log.
I am still able to boot my macbook, although everything is running slowly... Desktop excel files take 15 mins to open.
Does this still sound like a failing hard drive?
I am trying to act fast and borrowed my sister's external harddrive/ "passport for mac", and it slowly prompted a time machine backup. It is slowly working through "8.34GB of 200.33GB"
I do not really understand what I am doing, but hoping this is the right move. Could someone explain what time machine will do or how it will help?
Is there any chance I will harm her external hd?
I am mostly worried about iPhoto and itunes library, iMovie projects,and important excel spreadsheets on my desktop. Is time machine looking after these concerns?
Any help greatly appreciated.

Where is you TM backup?
Where are your external data redundancies?
Now you will need to use very expensive data recovery experts to recover data when you could have had it safely on a $100 worth of 2 external HD.
Mechanical HD failure circumvents using recovery software.......so, now you backed yourself into a corner and needed expensive data expert recovery.
You took a wrong turn a long while back before reaching this cliff edge.
that wrong term was not having (preferably 2) external HD as a redundant data archive.

My mac mini hard drive is failing. I am no longer under warranty. Do you know how much it cost to have Apple replace the hard drive? or How I can replace it myself?

MY mac mini hard drive is failing. I am no longer under warranty. Do you know how much it cost to have Apple replace the hard drive? or How I can replace it myself?

You can do it yourself. I did on my 2009 Mini
http://www.ifixit.com/Device/Mac_Mini
Also, this place sells HSDs and has install videos.
http://eshop.macsales.com/installvideos/

I'm trying to backup a my harddrive with disk utility but I'm getting an error Unable to create Backup.dmg" (input/output error). Is there any other way to save my data? I believe my hard drive is failing or corrupt file. I can't boot up. Grey screen

I'm trying to backup a my hard drive with disk utility but I'm getting an error Unable to create Backup.dmg" (input/output error). Is there any other way to save my data? I believe my hard drive is failing or corrupt file. I can't boot up. Grey screen and spinning wheel. I've tried everything https://discussions.apple.com/message/20580424#20580424
any help will be greatly appreciated.

Check here. Also have you done a TimeMachine back up?
http://support.apple.com/kb/TS2570

Hard Drives Constantly Failing

I just received a new hard drive Monday through an AASP in Puebla, Mexico, due to a hard drive failure within two months of purchasing my laptop. Sadly, I'm now reinstalling OSX due to what appears to be a very similiar hard drive failure. Luckily, my computer is still under warranty.
I'm not a computer whiz so here are some details of the first hard drive's failure (the current hard drive is failing in much the same manner).
1) The computer became increasingly slow, eventually freezing, forcing me to force restart.
2) Should I be lucky enough that the Macbook would reboot, it would be even slower than before, and freezing sooner than before. This would forece me to reboot, leading to step 1 or 3.
3) The hard drive would no longer boot, forcing me to try suck fixes as...
-repairing from the disk utility, which did not work
-trying fsck which also did not work
4) Reinstalling OSX, going back to step 2, and repeating until the hard drive was no longer recognized.
It appears that either
A) I'm doing something horribly wrong which is destroying my hard drives.
B) There is some other hardware problem that is slowly killing my hard drives, or..
C) My AASP didn't actually replace my hard drive.
What do I do, and would it be possible to get a new Macbook under my warranty?
Any help or advice would be greatly appreciated!

Apple doesn't publish a policy on replacements, but anecdotally, it seems that if Apple has tried three or four times or more to repair the same problem and not met with success, they'll consider replacing the machine.
Sure, but it's a little different if an AASP's been doing the repairs. Also because it's been the exact same repair over and over, I doubt they'd be willing to replace the entire unit without trying something else first.
Hard drives fail — they just do. One may run like a top for ten years, while the one that came off the assembly line right behind it could fail on Day 2. Odds are that you've simply been unlucky.
Also, yeah, HDDs fail, but it doesn't make sense to have 3 HDDs fail in quick succession.
Seems like, which came first...the chicken or the egg...except it's which came first, the freezing or the directory corruption.
You could very well have a failed/failing hard drive flex cable (connects the drive to the logic board) or a failed/failing controller on the logic board. I'd bet flex cable myself, but it's hard to say without working with the machine firsthand. The bad cable causes the computer to freeze, which causes you to force it to shut off, which means files don't get put away properly. This leads to data corruption, partition map corruption, volume header corruption, all kinds of stuff that makes it impossible to boot. It snowballs from there each time you try to use it.
I'd agree it's possible to coincidentally have more than one failed drive in a row, absolutely. But for them to all have the exact same problem and the exact same progression to me indicates a bigger problem.
Message was edited by: k.panic

27 inch imac's hard drive has failed.

Hi guys my 27 inch imac's hard drive has failed and I need to replace it. it was a seagate 1tb ST31000528AS. Any suggestions what to replace it with.

No worries,
Any SSD should work I recommend either OWC or Crucial SSDs, but you will still need an aftermarket optical drive temp sensor or the software to slow the fans down.
I recommend:
For software: http://exirion.net/ssdfanctrl/
Temperature sensor:http://www.ebay.com/itm/Apple-iMac-21-5-A1311-Mid-2010-Optical-Drive-Temp-Sensor -Cable-922-9624-/151521177860?
You will also need a bracket to mount it on-http://eshop.macsales.com/item/Newer+Technology/ADPTADRV/
iFixit guide: https://www.ifixit.com/Guide/iMac+Intel+27-Inch+EMC+2309+and+2374+Hard+Drive+Rep lacement/1634
You will just need to swap out the HDD bracket with the above one mentioned.
Good Luck
PS: If you are interested in installing it in the 3rd SATA slot or replace the optical drive with an SSD please say so

External Hard Drive has failed!! How do I get a copy of my Photos off Apple

My Western Digital external hards drive has failed. None of the data can be recovered. I basically held my music & photo collection. Most off my music is still on my iMac so no problem there. However, I has moved my entire photo collection onto the External Hard Drive. The only way I can recover it is to copy the photos that I (fortunately) copied onto my Apple TV. The question is how Do I do this?
There must be some whizzy piece of software out there that can do the job?

http://www.youtube.com/watch?v=Nc4S2l9neKM

S.M.A.R.T. Says 'hard drive is failing' - how to wipe?

As the title says - S.M.A.R.T. says one of my internal hard drives is failing,
and then prevents me from highlighting it to repair or erase.
I have successfully copied the hard drive to a new drive, but how do I now
wipe the failing drive?

Are you trying to do this while booted from the OS or from the install Disk? If your booted into the OS then the repair option shouldn't be click-able. Beyond that, there might be some 3rd party software that could force a reformat and/or erase. I did try to find you something but didn't come across anything specific to what your trying to do. You probably already know this, but the purpose of S.M.A.R.T. is it acts as an early warning indicator. This means the drive is no longer dependable and may fail without warning in the near future, resulting in losing all data. With that being said, I've used a hard drive that S.M.A.R.T. indicated was failing for 3+ years without a hick-up. I don't use it for anything imported though. When I have more time and if I come across anything that might get the job down, I will add to this posting. The worst case scenario is that there is no way to reformat and/or erase the drive due to the state it's in. At that point, the only thing left to do is recycling the drive.

How do I know if my hard drive is failing?

I have a Mid-2012 13" Macbook Pro.
I've been having problems with it running really slowly since August of last year, but I haven't gone around to doing much about it yet.
Every time I try to do anything on it - even if I'm just typing - I get the spinning beach ball.
I opened disk utility and checked the S.M.A.R.T status and it said it was not supported. I reset my computer and checked it again and it said it was verified this time? So I don't know what's up with that.
Could that mean that my hard drive is failing, and if so, how do I make completely sure that's what's happening so I don't waste money on a replacement hard drive?

One common problem that leads to slow computers is adding too much junk.
If you restart your computer in Safe mode, and everything is nice and fast again, you should be suspicious of the 'too much junk' problem.
Too much junk can only be solved by carefully un-installing the junk -- no cleaner programs can tell you that you should never have installed that widget that turns the screen purple, shows font-names in their own fonts, or makes the MenuBar black instead of white.

Hard drive test failed

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