Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!
Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7
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From your other post on the same subject.
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Hello all those smarter than me ! help , please , purchased icloud storage thinking could use on xbox cloud storage , receipt says can cancel and refund in 15 days
but no link for that option , have been going around in support circles that just dont help , they ask for serial numbers , i dont own an apple device , sorry to shock, will change from android next time ok,its only $21 so its more the satisfaction of getting through the maze , anybody ???You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
Keep going round in circles - get Congratulations message from mobileme then still cannot sign into iCloud. Have successfully moved 2 other family accounts weeks possibly months ago but this one will not? Am running Snow Leopard 10.6.8 OSX. All ideas welcome as these are original mac accounts and keen not to lose them - call me sentimental:-)
Welcome to the Apple Community.
Unfortunately, OSX 10.6.8 will not support iCloud. You can use the mail address from the iCloud account with Snow Leopard bot not the rest of the iCloud features. You can access then via the web browser though at iCloud.com.
To set up iCloud mail.
Delete your mail account from Mail preferences and set it up again using the Mail Server Information.
Some users have apparently encountered issues using this information in pre-Lion set ups (I haven't), Roger Wilmut has kindly provided instructions for those who find themselves with this problem.
Entering iCloud email settings manually in Snow Leopard or Leopard -
This is ridiculous!!!!! Apple Corporation needs to fix what ever went wrong with IOS 6.1 update and they better do it soon or theyre going to have a mob on their hands!! i have been continuosly restoring and updating my iPad 2 and it always says corrupt file then restarts the whole process! im going out of my mind and im about to say to **** with it and call apple themselves and make so many complaints that theyll fix it within the hour or i will go to new york city at the head of the corporation and make the most skeptical and most embarrissing seen that they will end up ashamed to even be working for a company with the supposedly "SMARTEST AND BRIGHTEST TECHNOLOGICAL PEOPLE IN THE U.S." who cant even get a software update correct so that it doesnt make some of our lives harder then they need to be! and if its already known to be corrupt then should take it off the whatever update liost and fix it before anyone else has to go what ive gone through, cause its pure torcher!! i paid good money for a product for easy use whenever and thats not what im getting when they cant even make a simple update thats supposed to help but only makes my product worse and make me wanna never buy from them again!
Hello aZaa4401,
Thank you for using Apple Support Communities.
You can use the following article to resolve your issue:
If you can't update or restore your iPhone, iPad, or iPod touch
Regards,
Jeff D. -
I have been attaching the files using my Mac, but when I go to look at the file on my iPad (to see if others are able to view the attachment) the attachment is either gone or will not open. It is taking more than 24 hours to have an attachment ready for others to view, and even then sometimes iCalendar shuts down. How can I fix this? Note: I will go back into iCloud on the web, and the document has sometimes vanished.
Hello JeenC,
I found an article with steps you can take when you experience issues with attachements on your iCloud calendar.
I recommend reviewing the steps in the section titled "Troubleshooting Calendar attachments" in the following article:
iCloud: Using and troubleshooting Calendar attachments
http://support.apple.com/kb/HT5373
Thank you for using Apple Support Communities.
Best,
Sheila M. -
.
Hello Bunk94,
It sounds like iMessage may be activated with the wrong phone number. Let’s see if we can resolve this. First, go ahead and sign out of iMessage and FaceTime:
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT204065
Sign out and back in to iMessage and FaceTime
Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Afterwards, turn iMessage and FaceTime off and restart your device:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
http://support.apple.com/en-us/HT201422
Turn off iMessage and FaceTime and restart
Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.
Thanks,
Matt M. -
My iphone phone is in recovery mode after trying to update and sync in order to remove photos from it on to my macbook. How can i restore without losing the photos?? please help i dont want to lose them!!
Try holding the home and lock button at the same time and see if it'll restart. If you see the apple logo, let go and wait till it goes to the lock screen and your good(:
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Why does Lightroom take so bloody long to download?
HI,
I am facing the same problem. I jsut purchase LR 5 upgrade, and am trying to download it. However, it says it takes 8 hours to download?? I have sufficient disk space, so why is this taking so long? It also says there is approx 504 MB for LR 5...
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The page just waiting to load. Although a couple of times that I tried, it popped up a message saying that there was an error loading the page or the website had changed it's address.
To start, the steps in [[Basic Troubleshooting|Basic Troubleshooting]] may be of help.
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I have been trying for two weeks to back up iCloud. I keep getting a message failure. Why??
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I agree with the Thomas, in that I think you have mucked up your settings in the AOL account. Your username should be something like - [email protected] Your password is whatever you use as the password.
You could try deleting the account and start over again. Here is a link to a "how to set up AOL email " on the iPad. It is 4 or 5 step process and just make sure that you are entering the correct information in the correct fields in the set up. Among my 4 email accounts on my iPad, I have 2 AOL accounts. I have no problems at all and it was really very easy to set up. There is no reason why AOL email should not work on your iPad.
To repeat and emphasize - Just make sure that you are entering the correct information in the appropriate fields as I think that's where you are making your mistakes.
If I had my choice, I would probably chuck the AOL accounts as well, but I have all the spam filters set as high as I can on the server, and it has cut down tremendously on the spam. Unfortunately - we set up AOL accounts at my workplace years ago and I really hesitate to change them now, so I continue on with these, but like I said, they work fine and they were very easy to set up.
http://convert-dvd-ipad.com/dvdipad/set-aol-email-account-ipad-manually/
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