Have restarted my computer multiple times, because of ios5 and it is still freezing at the same loading spot each time of the download. this is my 10th time attempting at updating the software

i have plugged in my phone attempting at the new ios5 download multiple times and to begin with it claims to me that it cannot restore my ipod but gives no reason. but i continues with the download, and now i have a blank iphone with no data on it at all, says to plug it into itunes, so i do and it freezes in the same spot about a tenth of the way full of the bar below the apple logo.

    roadpup27, having multiple replacement devices is no fun! I'm sorry you have to endure this experience with your phone. I would like to help with your issue and ensure you that we do not anticipate our certified like new phones having issues. They go through a 100-point check and in most cases work just as well or better than a new phone because they have updated software. I hope your replacement phone works for you so that you do not miss any events or be delayed. Although we can not compensate you for your phone issues, we will continue to replace your phone until you have a working device if the phone is under warranty. Please keep us posted.
KinquanaH_VZW

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