Have You Also Been Deceived About A Plan w/ iPhone6 Plus?

Question

Since I got no help from Verizon, thought I'd at least post on their site what I've been posting on other social media sites (yelp, etc.)
Stay away from Verizon Wireless @ The River in Rancho Mirage!! They are deceptive and deceitful.  Right after Christmas went there to get the iphone6 plus. Sales Rep Cesar represented to me that I didn't need to pay ANYTHING upfront (nothing on taxes, etc. even tho I told Cesar the  Verizon Palm Springs store told me I would have to).  "Not them" he said, "not necessary". FOUR TIMES I asked Cesar and he told me no worries "my first bill would be pro rated"to reflect taxes & equipment. Instead Cesar repeatedly tried to get me to upgrade my service and buy "extras". Left w/ the phone and ONE WEEK LATER got slammed w/ a bill from Verizon for $227.56.!!  Not a "service bill" but a tax and equipment bill. I called Cesar and he said "I told you your first bill would be pro rated". Since when does pro-rated no longer mean a fraction of a larger bill and instead equals TWO TIMES what my regular bill is estimated to be!?!?  TWO TIMES LARGER than my regular bill! His manager, Jose, was absolutely no help either.  Shameful. The kick in the pants is after dealing in the store w/ Cesar, I walked over to the manager and told him how terrific Cesar was in getting me the phone right away, complimented him on service set up and more. Then just a week later get slammed with a bill Cesar told me I would not get after I asked him FOUR TIMES if I would.  Any of this sound pro-rated to you? Or honest and upfront?  Sounds deceptive, deceitful, and denying real costs to get me to buy "extras" after repeatedly telling me the Palm Springs wireless store recommendation to pay taxes up front was plain wrong and not necessary (PS said the up front would be $102 and NOT $227.56).  I feel really cheated and lied to by Cesar and got no support from Jose the manager who never called me back. They are not nice people but sure make you think they are.  Real nice from a Verizon "corporate owned" store.  Makes me really sorry I switched over from AT&T when this is how they treat their customers. Shame on Cesar & Jose in Rancho Mirage wireless store at The River. Shame on Verizon. Stay away from Verizon Wireless @ The River and especially Cesar &  Jose!!

Answer 1

BrianPalmSprings wrote:
FOUR TIMES I asked Cesar and he told me no worries "my first bill would be pro rated"to reflect taxes & equipment.
Left w/ the phone and ONE WEEK LATER got slammed w/ a bill from Verizon for $227.56.!!  Not a "service bill" but a tax and equipment bill. I called Cesar and he said "I told you your first bill would be pro rated". Since when does pro-rated no longer mean a fraction of a larger bill and instead equals TWO TIMES what my regular bill is estimated to be!?!?  TWO TIMES LARGER than my regular bill!
I guess I don't understand exactly what you are talking about here. Are you saying there was NO charge for service on this bill of $227.56, but ONLY tax and equipment??? This is certainly what you are implying. IF it is ONLY for tax and equipment, how would that have ANY bearing on your REGULAR bill? I assume you don't normally pay for equipment on your regular bill so why would you compare the amount of your equipment bill to a "service bill"???
I can only ASSUME your bill for $227.56 has "equipment" AND "service" on it, along with the tax associated with the equipment purchase. You ALSO say that your NORMAL bill is half of this bill, so that would mean your NORMAL bill is usually around $113.50. Is it usually a little higher, lower or exactly that amount???
BrianPalmSprings wrote:
Any of this sound pro-rated to you? Or honest and upfront?  Sounds deceptive, deceitful, and denying real costs to get me to buy "extras" after repeatedly telling me the Palm Springs wireless store recommendation to pay taxes up front was plain wrong and not necessary (PS said the up front would be $102 and NOT $227.56).
IF your NORMAL bill is usually $113.50, the other store said the up front would be $102 AND you instead had that amount added to your next bill, it seems to me you SHOULD have expected a bill of around $215.50 which is not far from the actual bill of $227.56. A little lower than your actual bill, but still fairly close.
Let's go with your regular bill of ~$113.50. I will also assume you chose the middle level of iPhone 6+ for $850. At 8%(could be different in your location) sales tax that would be $68. Your monthly payment on Edge would be $35.42 for a total of $103.42 ADDED to your normal monthly bill. Your next month's bill would not have the tax for equipment purchase on it, but would still have the monthly equipment payment.
Of course, this would all be itemized on your bill. Some people have reported the Edge discount not being applied to their first bill on Edge, so I would also be interested if you are getting the Edge discount if you are on a More Everything plan. If you are not on a More Everything plan, you would not be eligible for the Edge discount. You say your NORMAL bill is ~$113.50, so I assume you have a $40 line access fee AND ~$60 in data charges if on More Everything. Of course this is only an assumption.