Having trouble creating Recovery Media

Hello everyone
I bought a new Lenovo disk and tried to install XP with some previous recovery Media but it doesn't seem to detect the second DVD disk during the recovery so I am forced to create a new set of recovery media.
The only issue is that the application crashes at startup with an issue for RRMedia.exe.
I said no problem; I’ll just update the RR software. I’m currently on Rescue and Recovery version 3.01.0037.00.
Unfortunately when trying to update I get errors:
- for RR3x versions I get a message that sais a newer version is already installed
- for RR4x versions it forces me to uninstall the 3.01.0037 version
The only problem is that I cannot uninstall the current version. When I try to uninstall it halts and asks me for a msi file that should be in the “C:\WINDOWS\Downloaded Installations\” directory.
The said directory has the following subdirectories that are related to Lenovo:
{0BF4011E-9066-4AA1-ABE5-0C21C7F86E6F}
{462CED12-459C-4FC5-8BF0-AB6D4B18F9E5}
{93D1D522-D1EA-4DBF-99B0-E68949FB99A4}
{AE124339-6CC7-472C-8F3A-633EC608CDAE}
The uninstall registry key has the InstallSource key value at {93D1D522-D1EA-4DBF-99B0-E68949FB99A4}  but is does not seem to accept the msi file in that directory.
Also found another registry key that points to an upgrade :
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F51209FBB7D248C4A8420AB34CB159DD\InstallProperties]
Modify Path = MsiExec.exe /I{BF90215F-2D7B-4C84-8A24-A03BC41B95DD}
"DisplayVersion"="3.99.9999.00"
"DisplayVersion"="3.99.9999.00"
The problem that the update directory is not there and the version is not what I see in the RR application.
I’m wondering if anyone else had the same problem and found a solution… Or, perhaps someone can understand the intricate interactions between the components and can help me find a solution.
Any input is welcomed.
Thanks
Ovidiu
Here’s the content for the uninstall key:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BF90215F-2D7B-4C84-8A24-A03BC41B95DD}]
"AuthorizedCDFPrefix"=""
"Comments"="Your installation can include Client Security Solution, Password Manager, and SafeGuard PrivateDisk.
To change your installed features, click Change. Then modify the program."
"Contact"=""
"DisplayVersion"="3.01.0037.00"
"HelpLink"=hex(2):68,00,74,00,74,00,70,00,3a,00,2f,00,2f,00,77,00,77,00,77,00,\
  2e,00,6c,00,65,00,6e,00,6f,00,76,00,6f,00,2e,00,63,00,6f,00,6d,00,2f,00,74,\
  00,68,00,69,00,6e,00,6b,00,2f,00,73,00,75,00,70,00,70,00,6f,00,72,00,74,00,\
  00,00
"HelpTelephone"=""
"InstallDate"="20080819"
"InstallLocation"="C:\\Program Files\\IBM ThinkVantage\\"
"InstallSource"="C:\\WINDOWS\\Downloaded Installations\\{93D1D522-D1EA-4DBF-99B0-E68949FB99A4}\\"
"ModifyPath"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,78,\
  00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,00,\
  46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,38,\
  00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,00,\
  39,00,35,00,44,00,44,00,7d,00,00,00
"NoRepair"=dword:00000001
"Publisher"="Lenovo Group Limited"
"Readme"=""
"Size"=""
"EstimatedSize"=dword:00025bcd
"UninstallString"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,\
  78,00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,\
  00,46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,\
  38,00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,\
  00,39,00,35,00,44,00,44,00,7d,00,00,00
"URLInfoAbout"="http://www.lenovo.com"
"URLUpdateInfo"=""
"VersionMajor"=dword:00000003
"VersionMinor"=dword:00000001
"WindowsInstaller"=dword:00000001
"Version"=dword:03010025
"Language"=dword:00000000
"DisplayName"="Rescue and Recovery - Client Security Solution"
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F51209FBB7D248C4A8420AB34CB159DD\InstallProperties]
"RegOwner"=" "
"RegCompany"=" "
"ProductID"="none"
"LocalPackage"="C:\\WINDOWS\\Installer\\1b845.msi"
"AuthorizedCDFPrefix"=""
"Comments"="Your installation can include Client Security Solution, Password Manager, and SafeGuard PrivateDisk. 
To change your installed features, click Change. Then modify the program."
"Contact"=""
"HelpLink"=hex(2):68,00,74,00,74,00,70,00,3a,00,2f,00,2f,00,77,00,77,00,77,00,\
  2e,00,6c,00,65,00,6e,00,6f,00,76,00,6f,00,2e,00,63,00,6f,00,6d,00,2f,00,74,\
  00,68,00,69,00,6e,00,6b,00,2f,00,73,00,75,00,70,00,70,00,6f,00,72,00,74,00,\
  00,00
"HelpTelephone"=""
"InstallDate"="20080819"
"InstallLocation"="C:\\Program Files\\IBM ThinkVantage\\"
"InstallSource"="C:\\WINDOWS\\Downloaded Installations\\{93D1D522-D1EA-4DBF-99B0-E68949FB99A4}\\"
"ModifyPath"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,78,\
  00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,00,\
  46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,38,\
  00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,00,\
  39,00,35,00,44,00,44,00,7d,00,00,00
"NoRepair"=dword:00000001
"Publisher"="Lenovo Group Limited"
"Readme"=""
"Size"=""
"EstimatedSize"=dword:00025bcd
"UninstallString"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,\
  78,00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,\
  00,46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,\
  38,00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,\
  00,39,00,35,00,44,00,44,00,7d,00,00,00
"URLInfoAbout"="http://www.lenovo.com"
"URLUpdateInfo"=""
"VersionMajor"=dword:00000003
"VersionMinor"=dword:00000001
"WindowsInstaller"=dword:00000001
"Version"=dword:03010025
"Language"=dword:00000000
"DisplayVersion"="3.99.9999.00"
"DisplayName"="Rescue and Recovery - Client Security Solution"
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F51209FBB7D248C4A8420AB34CB159DD\InstallProperties]"RegOwner"=" ""RegCompany"=" ""ProductID"="none""LocalPackage"="C:\\WINDOWS\\Installer\\1b845.msi""AuthorizedCDFPrefix"="""Comments"="Your installation can include Client Security Solution, Password Manager, and SafeGuard PrivateDisk. To change your installed features, click Change. Then modify the program.""Contact"="""HelpLink"=hex(2):68,00,74,00,74,00,70,00,3a,00,2f,00,2f,00,77,00,77,00,77,00,\  2e,00,6c,00,65,00,6e,00,6f,00,76,00,6f,00,2e,00,63,00,6f,00,6d,00,2f,00,74,\  00,68,00,69,00,6e,00,6b,00,2f,00,73,00,75,00,70,00,70,00,6f,00,72,00,74,00,\  00,00"HelpTelephone"="""InstallDate"="20080819""InstallLocation"="C:\\Program Files\\IBM ThinkVantage\\""InstallSource"="C:\\WINDOWS\\Downloaded Installations\\{93D1D522-D1EA-4DBF-99B0-E68949FB99A4}\\""ModifyPath"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,78,\  00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,00,\  46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,38,\  00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,00,\  39,00,35,00,44,00,44,00,7d,00,00,00"NoRepair"=dword:00000001"Publisher"="Lenovo Group Limited""Readme"="""Size"="""EstimatedSize"=dword:00025bcd"UninstallString"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,\  78,00,65,00,20,00,2f,00,49,00,7b,00,42,00,46,00,39,00,30,00,32,00,31,00,35,\  00,46,00,2d,00,32,00,44,00,37,00,42,00,2d,00,34,00,43,00,38,00,34,00,2d,00,\  38,00,41,00,32,00,34,00,2d,00,41,00,30,00,33,00,42,00,43,00,34,00,31,00,42,\  00,39,00,35,00,44,00,44,00,7d,00,00,00"URLInfoAbout"="http://www.lenovo.com""URLUpdateInfo"="""VersionMajor"=dword:00000003"VersionMinor"=dword:00000001"WindowsInstaller"=dword:00000001"Version"=dword:03010025"Language"=dword:00000000"DisplayVersion"="3.99.9999.00""DisplayName"="Rescue and Recovery - Client Security Solution"

Hi Herik
Thank you for your reply and sorry for the slow response time...
Here's my update for this situation:
R&R - no solution as it simply will not upgrade or uninstall. Tried multiple installation packages but no success.
The original recovery partition is not there as this is a new drive that I wanted to install on my system (2623DDU). 
Instead I focused on the recovery media and I think i found a solution... BTW the media was created on my system in 2008, the last time I reinstalled my system and the version on the disk is RR 4.20.0511.00.
Here's what I did the first time
- Booted the machine with Rescue And Recovery Startup Disk (1 x DVD)
- Application installed correcty without errors the prompted me to eject the disk and reboot
- Ejected and rebooted and after a while I had access to the recovery console (don't know the exact name of the application).
- Select factory install/reset and followed the prompts
- Asked for an expansion recovery DVD or something like that - I chose NO
- Asked for the Product Recovery Disk (1 x DVD) but when I inserted it would not read it. It only said this is not a correct Recovery media, please insert the correct media and retry.
The solution was to plug the second disk in the machine WHILE it was booting, before the recovery application took control of the hardware. This way and only this way it worked, the recovery process sucessfully created and installed the recovery partition with all its content.
After that I had a few issues relating to the XP installation not having the ACHI drivers for my new disk but in the end I forced it to install.
The fact remains that on my current drive (the old one) I am not able to upgrade or uninstall the RR application and luckily I have my Product Recovery Disk otherwise it would have been a headache to recover....
Sorry for the long post...
If you have any suggestions, advice or experience to share please share it ...
Thank you,
Ovidiu

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    Solved!
    Go to Solution.

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