HDD recovery area not visible

Hello experts, Need your advise`about following issue with Toshiba SATELLITE NB10t-A-101 part number PU141E-00E01TEP. I was trying to create recovery media and reset it out-of-box state but I could not do it. Got message that there is no HDD recovery area. But in fact it is there - see attached screenshot.I also tried to do HDD recovery from boot menu but it simply loads windows. I am sure that it was OK before as I already did reset long time ago.  Please help to make the recovery area be visible.  Thanks in advance,Mikhail 

That doesn't appear to be a US model, and this is the forums for Toshiba USA. You may want to contact Toshiba in your region.
If it's a European model, you could check the Toshiba Europe forums.

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