Headphone warranty question

When requesting service for headphone replacement, do I need to sent both my Iphone and headphones to UPS or just the phone?

You take the machine to get repaired at http://www.apple.com/uk/buy/ locations which are authorized service centers. If you are planning on selling the machine, be sure to follow these tips I've written up:
http://www.macmaps.com/selling.html
In some cases, there are some repair shops which do work for less than Apple that have a good reputation:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Some of these will repair machines from the U.K. as well.
Also note, if your machine is under 1 year old, it is still under a hardware warranty. If you had bought AppleCare, you might still have coverage on your hardware for 3 years from the date you purchased your computer, but you would have had to buy it in the first year to get that coverage. Many of these questions can be answered by AppleCare representatives. Now if the damage was caused because you dropped the machine, normally that is not something covered, or obviously damaged yourself. That's when you have to pay out of pocket for the parts and labor yourself even if it is under AppleCare. AppleCare usually makes the final determination of whether or not it is something they can cover. So I suggest calling them at least to see what the cost will be.
This forum is just a user to user forum for technical help which Apple monitors for constructive feedback (i.e. no ranting or blaming).

Similar Messages

In-Ear Headphones Warranty Question

My non-Apple headphones are dead - a wire is probably loose at the connector (most common problem I have with headphones).
I'm probably going to purchase the Apple In-Ear headphones. Does it come with a one-year warranty?
If the cord or connector goes bad will I be able to get it replaced at an Apple Store while under warranty even if I purchase it at another authorized reseller - or, must I purchase it at an Apple Store to get it serviced/replaced there?

nycfonephreak wrote:
I'm probably going to purchase the Apple In-Ear headphones. Does it come with a one-year warranty?
Yes
If the cord or connector goes bad will I be able to get it replaced at an Apple Store while under warranty even if I purchase it at another authorized reseller - or, must I purchase it at an Apple Store to get it serviced/replaced there?
Worth a try ..

Multiple Headphone outs question

Hi there,
I recently asked for a bit of help getting my home studio setup sorted and I just need a bit more advice please!
While I'm experienced in the live room of a studio, I'm still very much an amateur on the other side of the glass! Basically I'm just putting together a basic setup to track some demo's / ideas with my band. So far, I've got a Motu 8PRE interface running the drum and instrument mics into Logic and the outs from the 8PRE going to the monitors. My question is this...
How do I set up multiple headphone outputs with independent mixes so band members can have a custom mix in their headphones? I'm having a hard time figuring out how this would work and have no idea what I need to do in Logic to set it up, and also what hardware I might need.
If anyone could explain this, both how to set it up in Logic and the kind of hardware I would need that would be fantastic!
Many thanks in advance

1) Yes
2) Sorry - I assumed that box had 8 outs too - I assumed wrong. You could get an additional multi-channel interface which accepts ADAT inputs as well as analog, which would give you great flexibility. MOTU makes several - better yet check out RME, Focusrite, and others. There are dozens on the market - it depends on your budget and future expansion plans.
3) Yes, or a headphone distribution system - but again, your budget will determine this. Hear, Furman and Aviom all have systems. Or for much less, Presonus headphone amps. Depending on your physical set up, you might need a snake unless you're using an already wired recording room.
Good luck.

Headphone Jack Question

Hi guys,
My headphone jack came loose and snapped, I have a replacement one coming but one of the two small screws that holds the headphone jack in place is missing. Does anyone know what type of screw that I need to replace and where I could find one? Would going to the Genius Bar help me? (I'm out of warranty).
Thanks!

My ipod battery seems to short out through the headphone jack unit---if the wire/
exterior post of the headphones gets jostled while the unit is playing, it stops and then displays the screen announcing that the battery is dead and the unit needs charging. This happens even though the unit has been used only 15 minutes since the last time it was charged. I can't figure out how the battery and headphone jack would be hooked up such that the two would interact in this manner.
This has happened frequently enough and with numerous headphones (apples, sony, GE, as well as a few others). I have also heard that using non apple headphones are deleterious to the jack. Yet, apple headphones hurt my petite style earholes (ha). Is this true?s

Battery issue and warranty question

I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
This is my batt info
Battery Information:
Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 4935
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 5361
Health Information:
Cycle count: 35
Condition: Normal
Battery Installed: Yes
Amperage (mA): 625
Voltage (mV): 12568
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x003d3bf9
Charging: Yes

YungYang wrote:
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
1.) The agent that picks up the phone when you call (800) APL-CARE
2.) The Genius at the Apple Retail Store that sees you for your appointment
That's the next step at this point, we can speculate here till we're blue in the face.

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

In-Ear Headphones Warranty?

How do I get Apple to honor the warranty that came with my original in-ear headphones. I have bought 2 sets and both have stopped working. There is no online repair request form. When I call Apple support or the Apple store they keeps asking about my iPod and they don't understand that I'm calling about "headphones" I bought separately. It's like they don't even know Apple makes in-ear headphones. I have not been able to contact anyone through email as well.
Please help. Has anyone had their warranty honored?

I was wondering to same thing. I bought a pair and mine are falling appart. The apple site gives no information on how to contact them for that reason. Their service is horrible. It's exactly how you said, it doesn't seem like they even know they make them. I would also like some help from anyone who has any. Maybe I will just have to take mine to the store.
Please help, thanks.

Toshiba satelitte l305-s5955 warranty question

Hi,
I was having trouble finding warranty info on my particular laptop, and had one simple question with regards to it:
Does Toshiba honor their warranty if the end user replaces Windows with a Linux operating system? The reason I ask is I just bought a new laptop, and am experiencing what seems to be a hardware problem with my monitor. But I'm not quite sure at this point, and want to install a Linux OS on my computer, but don't want to risk voiding the warranty if there does end up being a problem with the monitor.
Thank you!

Like civicman stated, if you should ever send it in under warranty I can almost guarantee that they will restore the system to it's factory out of box state to test it with so you would need to re-install linux when you get it back. If you are having some problems with it I would get those taken care of PRIOR to installing Linux if at all possible.
Installing linux will NOT void your warranty. The problem would arise that if you call them about an issue they will more than likely require you to restore the system back to it's factory out of box state to verify that the problem is in fact a hardware issue rather than a software issue. They also would NOT guarantee that the system would work with Linux. My advice would be to create your Recovery Disks and then setup a Dual Boot system leaving the original WIndows still installed. Just shrink the Windows partition down so it has 10gigs of free space then install Linux on the remaining space. Once the warranty runs out you can delete the WIndows partitions if you don't want to use them.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

IPad warranty question

Hi, I bought an iPad with retina display and Sim card in the US. It is defective (monitor issue) and within warranty period. I am now based in London, UK. Can I have it repaired or replaced here? Thank you

as far as I recall, yes, it's honored world wide.
http://www.apple.com/support/contact/
start here to find an apple store near you or to ask them specific questions.

Creative Nomad Zen Xtra headphone jack question.

Im pretty sure I'm gonna get this puppy. Either the 40 or 60 gig. I know all about the headphone jack issue and Im going to make sure and get one of those service plans when I buy the unit. I do have a couple questions though which I would appreciate anyone helping me out with....
) the new reinforced, "fixed" headphone jack units are supposedly shipped in clear, heat sealed packages. what did the old package for the units look like? Where they just card board or something?
2) if I get the unit and open it up, how can I tell if it has the reinforcement and doesn't need the "heated glue" fix upfront? What exactly does the new reinforcement piece look like?
3) I have a small hard dri've on my computer. Should I back up my mp3's on an external hard dri've via a usb 2.0 connection or can I just burn like 60 cdrs containing my entire mp3 connection? Will either work with re to transferring them to the unit's
Thanks in advance
R

. I think it was a partly clear, partly cardboard box. It wasn't heat sealed though. Also the new one ships with a case that has a cut-out window, so it should be fairly obvious.
2. It's difficult to tell, but there are posts about it on the forums at Nomadness.net. Again, if it ships in the the heat sealed package I would relax.
3. Either will work, but obviously CDs are going to be slower to restore to the player. Depends how much money you want to spend on a backup solution. Obviously a hard dri've is the "Rolls Royce" solution, DVD-Rs/CD-Rs less so.

Extended Warranty Question for iPhone 4

Hello, I have the extended warranty that's $1.99.
It says:
This service provides convenient coverage against any mechanical or electrical malfunctions and manufacturer defects. If your wireless phone is defective or becomes inoperable, just visit any Verizon Wireless Communications Store and the phone will be exchanged quickly and easily for an identical or comparable model. The low price for the extended warranty is charged directly to your Verizon Wireless bill each month.
My headphone socket does not work properly. When the headphones are in the socket, it does not hold it in there. I can still listen to music, but I have to be careful that I don't tug on the cord or else it will easily come off. The charging socket also is having problems. Sometimes it will not hold a charge. These problems happened because (i'm assuming) I dropped it in water a few months ago.
Another problem: Sometimes when I'm on Safari (or Mercury browser), it's loading a page then suddenly it stops and it closes down and shows me the homepage.
Am I able to get a replacement iPhone 4 under my current warranty because of the problems I am having?
Thanks

kstatewildcats wrote:
Hello, I have the extended warranty that's $1.99.
It says:
This service provides convenient coverage against any mechanical or electrical malfunctions and manufacturer defects. If your wireless phone is defective or becomes inoperable, just visit any Verizon Wireless Communications Store and the phone will be exchanged quickly and easily for an identical or comparable model. The low price for the extended warranty is charged directly to your Verizon Wireless bill each month.
My headphone socket does not work properly. When the headphones are in the socket, it does not hold it in there. I can still listen to music, but I have to be careful that I don't tug on the cord or else it will easily come off. The charging socket also is having problems. Sometimes it will not hold a charge. These problems happened because (i'm assuming) I dropped it in water a few months ago.
Another problem: Sometimes when I'm on Safari (or Mercury browser), it's loading a page then suddenly it stops and it closes down and shows me the homepage.
Am I able to get a replacement iPhone 4 under my current warranty because of the problems I am having?
Thanks
No, you cannot. The phone was dropped in water, which makes the warranty void. My suggestion is to buy a phone from eBay or another 3rd party, see if you can upgrade, or utilize Verizons CPO program, but currently there are no iPhones in that program.

Clickwheel/Menu buttons stopped working + ASP/Warranty question

Today, my year old 2nd gen nano's clickwheel and menu button stopped working. The hold button works, Itunes sees the thing, disconnecting the headphones does what it supposed to do and everything appears to be in order, except for the buttons. Neither resetting, nor restoring the software did resolve the issue and I am left with a small, elegant, brushed aluminium finished brick with music in it.
Luckily, an Apple ASP isn't particulary far from where I live and I could and probably should bring it there. However, I am currently in a country that is not the one I bought the Ipod in and my purchase receipt and anything else that might have came with it is some 3000 km away.
Does anyone know if bringing just the player to an ASP (it does have a serial number) has any remote chance of getting a warranty repair? And, if not, is it worth it even bothering with the repair, in terms of cost?

Hi Kevinsen and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Ipod touch warranty question

I recently ordered a 64gig ipod touch,sadly its backorder,but when I went to purchase a warranty for it,it didn't give me the option for it.Should I cancel my order and wait till the site gives the option for the warranty,or can I buy one later?

You're welcome!
Adam
Best Buy Community - Retail, Americas
Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines
*Remember to mark your questions solved and click the star under the user's name to show your thanks!

Garbled audio & warranty question

After 7 months of use, the audio output on my shuffle turned to a garbled mess one day. I can hear songs, but they are very full of static and much quieter than they used to be. I have tried several different headphones, have reset the shuffle & restored it as well - no luck. I can't fix this problem. What I'm wondering is why there is a supposed "one-year warranty" on my purchase but when I go through the hassle of starting the online process of returning the shuffle to Apple, I get a message that my warranty has expired & that I will be charge shipping and handling for this service. What is up with this? Has anyone had experience sending their shuffle in for service & having to pay for s & h? I bought the shuffle for $130.00 seven months ago. I'm not about to fork over more money to send it in when I can go out and buy a new one now for $70 !
Dell Windows XP

That's your choice, of course. The Warranty info hasn't changed a bit in the time that you've had the iPS, however. The details are in the first paragraph of the little warranty info sheet that came with your new Shuffle and are repeated numerous times in the FAQs, in these forums, everywhere else.
To remind you: How long is my iPod shuffle covered by Apple’s warranty?
Your iPod shuffle is covered by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase (”date of purchase”). A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase. If you have purchased the AppleCare Protection Plan, there will be no shipping and handling fee.

Ipod photo: unhappy icon + warranty question

Hi everyone,
my iPod stopped working few days ago, showing the unhappy icon (again! )
Well, 01/08/2006 I sent the iPod to Apple, cuz of the same problem, now again, the problem is.. my warranty is gone (01/13/2005) and before I consider to let him repair for 260€ or buying me a new one for 280€, I wanted to ask, if there is anything else that I can try to do.
Windows won't recognize my iPod, it's shutting down itself (the ipod)
but otherwise I can't get into diagnostic mode (back+select, correct me if I am wrong)
So, has anyone an idea how I can fix my iPod?
I apologize for my English, trying to do my best, but it's not the native language
Athlon-64, ASUS K8V Deluxe, 1GB Corsair XMS LL, ATI 9600XT Windows XP Pro

Hello,
You should not apologize for your English as you are still better than me.
For Sad iPod, please read the following - and sorry it is a pretty long one
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Headphone warranty question

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